I have called the number provided and I get that it's not in service. 800 764 1553. I have a 3 yr warranty and need help to order batterie but can not reach anyone at Care Motion Scooters. Do you have a different number
Review by Makoroto10 months ago
I had purchased a scooter and I received it then I started having issues with it yes the first time they sent the part out and that works now it don't work at all they don't answer my phone calls or I leave a message and they don't call me back so I purchased Rollator transport chair and almost killed myself in that because with the footrest you fall very easily forward
Review by Graylands Hausle11 months ago
Took along time to get .I had to go get it at fedx.it but they said they would for 6 days but didnot deliver.and care motion did nothing to help. I should of cancel go with different company if you can
Review by Macksville Zenovka11 months ago
The metal frame was broken in half. It was shipped this way and not damaged om shipping because the box was okay. I cancelled the order.I was very disappointed.
Review by Jerez1 year ago
I Implore you, DO NOT BUY FROM THIS COMPANY!! My story; My 81 year old mother purchased a motorized bike for my brother who has neurological condition. She was so excited! Unfortunately the bike did not work out. I spoke to William and Emily from Care motion. I have a voice mail message from Emily stating that the manufacturer and Care Motion would accept the return. Emily HOldridge said she would e-mail the return instructions and that's where the problem started. I NEVER RECIEVED ANY E-MAIL. I then left messages for Rich, Emily, William and Emily's sister everyday for three weeks. NO ONE EVER RETURNED MY CALL!! I've contacted THE ATTORNEY GENERAL'S OFFICE in OHIO and filed a complaint. I am still waiting for EMILY to respond. I AM HEARTBROKEN FOR MY MOTHER who has since fallen and broken her pelvis.. I am disgusted that a company would TAKE ADVANTAGE of PEOPLE with DISABILITIES!!!
Review by WPan Vimcent1 year ago
I finally have my freedom back again. Being able to get around without having to depend on others has been a blessing!! I just love my new scooter!! Thanks care motion for giving me my life back!!
Debbie B.
Review by Suriani1 year ago
I’m very disappointed with this company. I ordered a travel scooter and it came with a broken frame. I called the company and they said to take pictures of it so I did and sent it to them. They said they were sending a new one out right away. Well three weeks later no replacement. UPS picked up the damaged one Monday. I was told I would have it by Weds as we’re leaving on Saturday. Well today’s Wednesday and no scooter!! I will never order from this company again!!!
Review by Recsó1 year ago
Well it really look good when you showed the video but getting it now and riding it there's no traction so you can't ride it in the grass there's no brake system so when you stopped it rolls down a hill when you get off of it and it wasn't as light as I thought it was going to be I still need two people to pick it up otherwise it's pretty fast that's all I can say and one of my wheels keep falling off
Review by Kymvle Puttipap1 year ago
Just bought my first Care motion. Nick The sales people where amazing o the phone , they find me the best option for me. It is just fabtastic experience. Im can go anywhere. A city like New York where lack of cAR parking THIS WAS THE BEST THING FOR ME. I CAN GO ANYWHERE! From home to the pharmacy in minutes without the need of cabs or wait the buss for a long time .
I Love my new car and i recommend .
Rita F Salzman
Review by Inok1 year ago
Terrible customer service. My wheelchair order came with the wrong foot rests, and the tires have no traction at all on carpet. I have called care motion at least 9 times and made contact only once with emily on the third call, who told me they would make contact with me about returning the chair. I have not heard anything from any body. I have called at least 6 times sense the third call and can not get ahold of any one. I have left my name and # each time I have called but no response. Very disappointing,
Jim Gardner 970.690.7352
Review by Mehid1 year ago
I love my scooter
Review by Alsatian1 year ago
I love my ride it helps me to get around my husband and i both have one and we love them thank you barbara
Review by Praduyt1 year ago
Broken already.......cant get in touch to repair!!!....still waiting for serviceman.....3 was now.....
Review by JaniceElaine1 year ago
I had excellent information and assistance from William about my new scooter. I love it
Review by Nohalk1 year ago
Terrible customer service. Can't contact them any way....phone, live chat, internet.
Review by Shanin Racster1 year ago
I am so happy that I bought my scooter from your company! Excellent service and communication thru the process. Great selection !
Review by Socrates Zadai1 year ago
Actually I give it zero stars instead of one star, but it won’t let me. I called the place where I order it from, They gave me the phone number who shipped it. The company name was eahees, so I called them. Finally a Derek call me back a day later after I call them back the next dad first. Now my problem was my brakes don’t work. The guy from ewheels Derek basically blew me off 3 people who rode the bike. He said ,?the bake bracke don’t work. He said, go squeeze the brake and tell me if you feel tenision. The brake was very hard to squeeze. All I care about is stopping when you squeeze the handle. But he blew me off. No appointment to check out . So the three friends of mind who drove it are crazy. This is why I would give them zero stars
Review by Geometra1 year ago
Very pleased with product.
Review by Bayarmaa1 year ago
We love our new Scooter!! We picked this particular one for a semi disabled woman for which she can now move around, and feel like she's part of something. We had to charge it for the first time last week, was simple and very convenient. She loves this scooter so much, I'm going to install a hitch to the car, buy a side mount trailer so we can take the scooter where ever we go. This is a fantastic piece of equipment, extremely well built and will last forever! Thank you so much for helping us during the ordering process, and the continued support you offer your customers. We LOVE IT!!
Review by Usamh1 year ago
Very pleased, my son finally has some independence, the service was great, called on phone, prompt service, the product is excellent, would definitely recommend.
Review by Michieal Benassai1 year ago
EXCELLENT SCOOTER
Review by Dorisz1 year ago
Great products friendly care and super support team on how to put it together
Review by Shaundia1 year ago
My wife loves her new bobcat x. She has been out 3 times a day to take our dog for a walk. The customer service department was great getting finance for the bobcat. Thank you for giving my wife back to me.
Review by Halagen Eyyubi1 year ago
They were late shipping my scooter due to a mistake on their part but after correcting their mistakes we received the scooter and pleased so far
Review by Patel Terpino1 year ago
The service was perfect. I purchased my lift chair and it was delivered within 2 weeks. Other places told me it would take at least 4-6 weeks.
