Ordered a bike online and after waiting for one month I had to ask them when they will eventually ship out my bike. Only
after my inquiry they informed me that I had to wait yet another month for my bike and shifting the blame for this delay on the supplier. Not very professional and would not recommend. Very bad experience.
Review by Ciosa Fireplaces5 days ago
Fast and easy service would definitely tecomend
Review by Rosalinde1 week ago
Absolutely exceptional customer service throughout the whole process, the bicycle came with great quality and secure packaging in the canyon bike guard box.
Overall I was very pleased with the quality of the bike and how it was shipped I would definitely recommend this brand to a friend
Review by LukxanaS1 week ago
Price and speed of delivery was great. The quality control around packing the bikes needs some attention, as my bike was delivered with a scratch. Still gave an Excellent rating as the after sales support I received from the Australian office was outstanding. give thumbs up to Jarrod and the team there.
Review by Kyrt1 week ago
Thanks canyon! Bike is fantastic and service resolved a small issue I had from transport in a fast and efficient manner. Could not be happier.
Review by Bongbe1 week ago
Easy to order and it comes quickly from Germany. Even to Australia it only took around a week to arrive and the bike guard looked like it had been air dropped it looked that beaten up but the bike was pristine inside.
Review by Stefanchik1 week ago
Great customer service.
Review by Ashinah Ivaylova1 week ago
The Bike is great just 2 minor coments:
* Bikes size Xsmall do not need crankset 172.5 of length, we need shorter oneas as we have smaller legs.
* The saddle was terrible, it is too wide at the tip (same size as my husband´s Canyon which is a M size, once again, if we are bying XSMALL sizes, it means we are smaller!
Please consider as I had to buy all these pieces again.
Review by Storyhill1 week ago
I want to contribute with 5-stars to canyon service and more important - bike itself. They deliver what they promise so far and I have received my bike 3 weeks before ETA this spring. Back then my main concern was bad customer service reviews and delayed deliveries, which made me almost turning away from purchasing a canyon bike. Something must have changed. Pleased to see that - as product itself is a true joy so far.
Review by Brisson2 weeks ago
Great Bike, Great Service, what more do you need.
Review by Antonyraj Taras2 weeks ago
Extremely good quality to a very good price.
Fast and trustworthy delivery
Review by Crangel2 weeks ago
Fast delivery, easy assembly, awesome bike
Review by Natthapong2 weeks ago
This review refers to the delivery fees and postage materials used for a small item bought online.
Firstly, I was charged £6.99 for delivery of a small lightweight item.
Upon receipt, this small item came in a excessively oversized form of packaging which wasn't necessary.
Canyon should do more to improve their supply chain network and reduce excessive packaging, especially when shipping oversees.
Review by KathleenReed2 weeks ago
Shoddy customer service - steer clear.
My bike arrived with various faults and I was told that "maintenance is a usual part of owning a bike" and basically to go away and sort it out myself.
I will never use canyon again.
Review by Cterio Yuanzheng3 weeks ago
Overall good inprecion of the Bike, but the breaks need to be bleed and both front and rear shock didnt work that well so need to go to canyon (or send my bike) for a few weeks (or month?) to get it checked.
Sad to be out of the bike for a long time.
Review by Anoosh Bergvold3 weeks ago
online order is easy and straightforward, fast delivery once bike is shipped. box should be a twice as thick cause the courier managed to punture it and scratch the forks. apart from the cosmetic damages, bike is great.
Review by Alexande Tahman3 weeks ago
I`ve the commuter 4.0 en i´m very contented with this bike.
It is riding very pleasant and for using it on the street, it is a perfect bike!!!!!
Review by Pandaw Kjaerran4 weeks ago
Thank you for your service and information.
so I rate is 5 star
Review by Saumit4 weeks ago
Really easy experience. It was a big purchase to buy on line but all went together well. Did it myself. Really minimal assembly required.
Review by Cita Chion1 month ago
Great bike. Comfortable, light and looks great. If people ask me I honestly say it’s one of the best things I’ve ever bought!
Review by Jayceson1 month ago
Thank's a lot
Review by Lozpea1 month ago
Nothing to complain about, delivery was perfect and packaging also more than good, the bike looks very good but needed some more time to test him😉
I am a very happy customer
Review by Tafina1 month ago
Generally very good, sales were absolute rubbish to be honest but the rest is great. The guys seemed knowledgeable about the products and delivery was quick although UPS were poor.
Would like to see free delivery when I am spending some much cash or at least a few free bidons !
Review by DCDickey1 month ago
Quick, easy an really good quality
Review by Tsvika Joerg1 month ago
Online order was simple and considering the bike was shipped from overseas the shipping was fast. I love the bike (Canyon Spectral) and it is great value for a bike with these specs. Love it!