I took my vehicle to the Canadian Tire located at 378 Horton Street East, London Ontario to remove a nail from my tire and to repair it. The repair technician told me that the tire can’t be fixed. I decided not to fix the tire and instead took it to Oxford Dodge Chrysler located at 1249 Hyde Park Rd. London where they were able to fix my tire and saved me the extra expense of purchasing a new tire. The Canadian Tire employees should me more knowledgeable and explore other options when conducting repairs instead of recommending a costly repair and taking the easy way out.
Thank you Oxford Dodge Chrysler for your knowledge, expertise and professionalism, it is greatly appreciated.
Review by Gayebrielle4 weeks ago
I ordered a dish set from Canadian Tire to be picked up the next day. My son went to pick it up and they told him there wasn't one and they said they would refund the money. My son drove an hour to get there and an hour to get back. I never got an email from Canadian Tire saying it was not in stock but the website said it was. I also never got a email saying they got my order but apparently they did. I have to check my credit card account to make sure that they refunded the money. I'll let you know how that one goes. Advice don't order from Canadian Tire online there's no point if they can't control their stock count.
Review by Joeaeph1 month ago
Spent over $900.00 in tires left with paperwork to see they said other work needed to be done. Also said wheel alignment failed. Before I left there store they didn't say anything about alignment failing or other work being done. I just bought car used and car sales placed said don't take it there for repairs a lot people are told work need to be done or has been done when not needed. Place I bought car said the safety check they did warranty good for 30 days so if Canada tire is right repairs be done free charge. I'm more upset they told me nothing at C.Tire before going out the door. Poor customer service in that regards I will not return except to get my tires re torqued.
Review by Gashaw1 month ago
Daniel from the Autoshop in the Vancouver location on Cambie was awesome. He was very friendly and helpful. Customer service was great. We will definitely be back
Review by Ergis Moussaoui1 month ago
Hancook Tires are horrible if the roads have any type of moisture. Will never buy again
Review by Ententecordiale Satarkar1 month ago
I visited the day before yesterday to fix my vehicle at Canadian Tire. I found Mr. Patel has given excellent service. He is an awesome manager. Technician Alex also helps me a lot. I really appreciate their service.
Review by Starite1 month ago
Just looking at their new flyer. They must think shoppers are truly gullible. They are advertising a non stick frying pan (probably worth $25) for $99 bucks and then claim the regular price is $349. Complete joke. They also have a pot and pan set that they are selling for $599 claiming that the regular price is $1999.99 which means there is a price reduction of 70%. What a bunch of scammers! Just look through their "sale" flyers and you'll see it's full of this BS. Shame on Canadian tire. Class action lawsuit anybody?
Review by Donzelli1 month ago
It all started going downhill when this store decided to go self serve. The most unprofessional, pitiful service with the worst, poorly made cheap products. Just another store that has decided to put profits in front of any ethical form of consumerism.
Stay as far away from this store to avoid any grief. Any product you will buy in this store will soon end up in the dump where it should have been placed initially.
Review by Dorin2 months ago
The only reason I put one star is because zero stars wasn’t available. I took my car in for an inspection to have it registered in BC. I told them that I didn’t have my original registration and that I only had a photocopy. They told me that was ok. They told me I needed a new bulb and then could pass my car. Fine, new bulb. No problem. Then, when I went to pay, they said that they actually couldn’t give me the inspection paperwork until I gave them the original registration (which takes over 30 days for me to replace). So, they forced me to pay for a service that does not give me anything. Not only did they charge me for an inspection that they weren’t allowed to do in the first place (since they claim they need the original registration to even do it) but, because my original registration will take over 30 days to arrive in BC, they said that they will have to charge me AGAIN for a full inspection. They basically stole $140 from me to provide a service they weren’t supposed to provide with no benefit to me.
Review by Layfield Krischel2 months ago
I Purchased a small kitchen island from the Canadian Tire store at 7th and Cambie On Friday August 9th.
I needed it to be delivered and assembled and was somewhat wary of what I was told at the Customer Care when I purchased it.
I was however very impressed when I spoke with Vince (delivery and assembly) not only did he tell me it could be done the next day
Saturday, but also between what time he would arrive at my home.
Yes he arrived when he said he would but also was very efficient and tidy.
Thankyou Vince for your excellent service.
Review by BruceDeRego2 months ago
When shopping at Canadian Tire it is very difficult to find a person to help you. Today I finally found a person who was just side of rude when I asked a simple question as to where to find an item. Then I asked at service if they carried a certain item, the fellow behind the desk had to be prodded to look in the system if they carried it. No interest in checking. Finally, when I got to the cashier I asked why an item in the flier was $169.99 but the sign over the item said $299.99. She replied that it was a four day sale. I informed her that the sale ended October 6th and today was October 6th so the price should be 169.99. At that point I just wanted to leave. Can't need anything that desperately. Seems to be this kind of experience whenever I shop at Canadian Tire. Time to stop shopping here.
Review by GJackson2 months ago
Whenever i shop there online or at store. It is always frustrating. Staff are clueless and they actually say they don't know without giving you an option to help. My last visit was the same at Cambie store, Vancouver. Some of the aisles were under construction and did not exist. I was sent to that aisle. after roaming around in circles, i asked a canadian tire sales associate and he said he could not help. I was so fustrated, AGAIN, I said, which I never say, 'Well isn't it you job to help'. He proceeded to ask another sales associate IVAN, the only person there who was Helpful, Professional and Saviour. He was the only one that knows Customer Service and where the Inventory is.
I have been cringing to go to Canadian Tire and do online shopping.....I feel after my last visit I will not bother with CT again.
Thank You IVAN for all your help.
Review by Azizuddin2 months ago
I generally have liked Canadian Tire. However they have no company wide recycle program. They sell many items that can be recycled. I returned a lightbulb purchase to the Victoria Hillside store because they couldn’t recycle my old light bulbs. They should take their cue from companies like London Drugs in western Canada. London Drugs has a comprehensive recycling program of light bulbs, electronics, appliances, styrofoam, batteries etc. They are a fraction of the size of Canadian tire yet they have a corporate recycle policy that applies to all stores. I’ll support companies who care at the local level.
Review by Sabes2 months ago
This isn’t a review of service or the abilities of the employees of Canadian tire, it’s about the products they feel the need to identify by printing their name all over
I purchased , tested and failed some items just because I could lol. Typical , corporate greed is everywhere including major stores that use the word Canadian in there name!
We all know that this type of marketing will never change but I would never put my name on anything that was destined to fail immediately !
Canadian tire, you have lost any and all of my business from this day forward !
Review by Breuer2 months ago
Visited the Canadian Tire on Louth street in St. Catharines yesterday, October 12th 2019. We were trying to find an M10 bolt for or vehicle and after having no luck, we decided to ask one of the employees that was walking through one of the aisles. She insisted that we go speak to the employee at the automotive desk, so we went over there, stood at the counter for 15 minutes while “Ricky” was working and ignored us the entire time. As we were still standing there, a customer walked in to the store from the door behind us which is the automotive entrance, and “Ricky” greeted that customer right away and brought him over to his cash register and rung up his order. At this time we are extremely displeased with the lack of customer service we experienced. Not once did “Ricky” say even just one word to us nor made any eye contact. Terrible store and will not be shopping there again.
Review by Yamoah2 months ago
False advertising of item cooking silicon mitts with no clear indication that product is DISCONTINUED. I wasted time at 2 Canadian Tire stores that claim they have 10 items in stock which was simply not true....I wasted time, gas and money and the manager of the store was equally frustrated that this product was listed in the flyer!!! Used to be a great company. Not anymore .Called head office...THEY consider it normal way of doing business. I am now seriously considering reporting this to Ontario Consumer Affairs for false advertising and basically luring customers in stores with virtually no items in stock that are DISCONTINUED.
Review by Veatrikh2 months ago
We had a horrible customer experience with Cote De Neiges, Montreal Canadian Tires Manager - Caroline. We bought a carpet cleaner machine for $230 expecting it would also work as a floor cleaner. However, after reading the reviews for Hoover, we decided to return it. While buying the product, we had explicitly asked the cashier the return policy and she said 90 days. When came home and opened the product, felt it was a used and returned item. A day later took it for return and the cashier denied returning stating it is used by me. Repetitive explanation that we have not used it yielded no results and ultimately asked for a Manager who came after 10-12 mins of wait. With no concern and empathy she rudely and arrogantly says we do not trust anyone and you have used it. An utter disappointment, a feeling of no customer value and rude and extremely arrogant is what I would describe your Manager. You lost a 7 year loyal customer.
I would rate a -10 if there was a option for it.
Review by Onelovin2 months ago
The once-beloved Canadian Tire has become something I don't like at all. I ordered a 36mm wrench online but couldn't use it because it didn't fit a 36mm lug nut. In fact, there was a flaw for sure because the 36mm didn't fit ANY of the 36mm lug nuts I tried. So, I waited 30 minutes to speak with an agent to make sure I could return it. She told me it would be better to return the item to a Canadian Tire store directly. I had 90 days to do it but returning it the same day would improve my chances to get a refund because used tools might be not refundable. It would have to be inspected first by the cashier at the service front desk.
Well, ok… It was a two hour drive for me to get there during rush hour (the wrench was worth only $30...). There was a teenager who was the boss of it all and he explained to me that the wrench had to be in its original condition. Fine. My wrench was 100% brand new and still had the stickers and label attached. The teen had a different opinion and refused the refund. I asked to speak to a manager but there was a situation in the store and the manager wouldn't be available now. I was told to come back later tonight or tomorrow. There was no way for me to talk to somebody else. I didn't want to go home and called an agent, whom spoke to the teen (using my phone). Teen still refused to refund me. Ok.
I went to another store (an extra hour of driving…) and after a 30 minute talk with a manager, finally got a refund. I heard the noise when he just dropped the wrench somewhere in the backstore with no special care at all.
Yes. Fine. I'm still giving 3 stars because the brand new wrench was refunded after all. But seriously, as a lifetime customer, I'm really disappointed. Won't order tools on canadiantire.ca again.
Review by Elyzar2 months ago
Just fot a flat tire I wasted 2 hours in Innis road, Orleans Canadian tire. They did mistake and asked me to wait for one more hour. I don't trust them and NEVER use Canadian Tire services again. They don't care. I talk with manager George, and he told me he received always good service from his store!!!!!
Review by Yeeta3 months ago
Worst service I have ever received. Took my vehicle in for undercoating while waiting went to the parts desk for a quote on wheels and tires. Employee would not help me instead told me to go to the service desk??? Really, went to service desk between answering the phone and trying to look for the right wheels eventually he seem to get frustrated he could not find any, finally told him to forget about it. By then my vehicle was ready, technician placed work order in front of service desk as I was waiting to pay for the bill two other customers came in and were served first??? To beat it all I'm about to bill for my bill when the same employee who would not assist me earlier comes in asking service desk to help them on filling out some paperwork at which point basically I had enough and told them to wait to help him and let me bill my bill. Totally incompetent and awful customer service, in this economy where jobs are scarce there are people who need jobs and they are filled by individuals like this? The blame rest solely on the manager of that store who in the end is fully accountable they should be regularly going around making sure his employees are doing their job. By the way that cost them about $ 2500.00 in lost business for the tires and wheels I intended on buying.
Canadian Tire (Oromocto)
Review by Hrenem3 months ago
HORRIBLE customer service.
I purchased my son a bike from the Coquitlam location. This bike has not been riden for more that 6 hours and the chain broke resulting in my son falling and hurting himself. I went to the Port Coquitlam location to have the bike repaired today but was told they need to order the part in and will will have to wait a week or so, I told them this is unexceptionable and that i would like a new bike as we needed it for this weekends camping trip. The manager, Kyle came over to speak with me, as he walked up you could tell he wasn't happy about having to speak with me. They way he spoke to me was absolutely disgusting, he told me if i didn't change the way i was speaking he would ask me to leave and bring my broken bike out. He not only embarrassed me in front of other customers but wouldn't listen to what I had to say. I understand that there are company policy's you need to abide by but this bike has less than 6 hours on it, this makes me question the quality that is being sold along with the person behind the scenes who is assembling them. I am very upset at how i was treated today and don't have any plans on returning to that location. At the end of it all they are getting a part from another location and they bike will be fixed. If this is how a 'manager' treats customers i can only imagine how he is treating staff.
Very disappointed in Canadian Tire today
Review by Theclassychassy3 months ago
Do you know that your Canadian Tire Gift Card Number can be stolen, and used WHILE STILL IN YOUR POSSESSION!!!!!!!!!
Review by Winrose Derrow3 months ago
If I can give this a zero star I will.
I first dropped off my car to get the tire repaired from a nail puncture. They customer service rep (Her name of Kathy) told me it would be around 50 to fix and I said ok. I left the car at garage and went home to wait for it be fixed.
I get a call saying it cannot be repaired. I asked what my options were and the rep told me I either change 2 tires (meaning I will have to change a tire that does not need to be changed) or I leave the car there overnight till they get my tire and just change the one. I needed the car that night so I had to take it somewhere else so I told the rep I didn’t want anything done to it. She told me I had to pay a non-repairable tire fee of $18. I asked her why she didn’t tell me this when I dropped off my keys and she had no answers for me other than I will have to pay it.
I went back to the store and asked to speak to a manager hoping they had some customer service experience. I talked to the store manager (name was Sheeri). She said there is nothing that she can do because that is what I was owed, the work to take the tire off the car and to check it was what I was paying for. I told her that the tire was not taken off the car, no work was done. So she went to the mechanic and asked if the tire was removed from the car and he told her it was not. He told her all he did was he looked at the tire and determined it was not repairable. Even after this conversation she said she would not remove the charge.
At this point another store manager had joined the argument (name was Eric). I asked him if he knew what the issue was and he said no. So I explained it to him. I told him do you train your employees to advise the customer of all charges before they hand over their keys. He said I would assume she had advised you of the charge. I said that is a great assumption, the rep was standing right there, so can you please ask her if she had told me about the charge? He asked her and she told him no she didn’t, and she only told me about it after the fact. And even then he said he wouldn’t do anything because the work had already been done. After which I explained to him that the other store manager has already asked the mechanic and there was no work done.
They refused to help me in any way shape or form. They were incompetent in doing their jobs and were not interested in helping me out as a customer. I’m going to be taking this up with head office because I very curios as how an organization like Canadian Tire would hire such employees let alone managers.
Attention all Customers: Please save yourself the money, the hassle, and the unfair treatment. Take your car somewhere else where they would appreciate your business and treat you well. And if you end up going there, I would suggest you ask for competent employees unlike Kathy, Sheeri, and Eric.
Review by Nondice Egurtzegi3 months ago
I bought a pair of skates. As usual, at checkout, they checked through the box to make sure there was no unpaid merchandise in the box. She kinda shoved the skates back in the box, laces hanging out to the point the box didn't close properly and took my money and then looked at me like it was my job to pack up the skates properly. Poor training, and just lack of care. Not the image you want to portray in customer service. Not a huge deal but this sort of stuff makes people shop elsewhere.
Review by Londongirluk3 months ago
There is no zero so they get a one.
Worst customer service and their return is a joke I bought a vacuum and used once belt broke can didn't even get to fill up before it broke.
I advise to shop at a local mom and pap shop not a corporation like Canadian Tire which lie about their returns