I haven't had a problem renting from them, but this time I wanted to buy my rental. What they wanted to charge me to buy the book, when added to my rental fee, meant that I would have bought the book from them for TWICE the cost I could have bought it from Amazon, Barnes & Noble, and directly from the publisher. I CHECKED! Also, you can buy the book used from them for $21.95. The agent on Live Chat was kind of rude when I pointed out that charging students (or anyone) twice the fair market value for something is tacking advantage of them. She wrote, "We don't force anyone to rent or purchase from us. You have the free will to spend your money where you want." (I have the screenshots to prove it.) She did not respond when I wrote that it's not unreasonable to expect fair business practices. I am filing a Better Business Bureau claim. Be safe and use a different company. They just want your money and will charge you as much as they can!
Review by Klen Overin2 months ago
DO NOT RENT FROM THIS COMPANY. I returned a book to US post office 03.02.2020. I used the pre-printed label provided by CampusBookRentals, followed the instructions, bought insurance for mayhem. As of 03/31/2020 the book has not been received by CampusBookRentals. I've sent the tracking number showing the book was dropped off at the US Post Office on 03.02.2020. CampusBookRentals email responses- "You are responsible for the book. Because you have insurance you will only be responsible for 25% of the books price." I've demanded to have my situation review by a supervisor, they have not. Today is 03/31/2020. ***Use a book rental site that uses UPS, books returned within 5 business days**
Review by Tanieshia2 months ago
I rented a book from them. I had to extend the due date once. Then I forgot when it was due. They don't remind you or let you know due date is coming up. Instead they immediately charge you. Don't get me wrong. I messed up. I was over the time but they set it up so that you fail. That's the business model. They would rather charge you. Getting the book back is not what they want. That's why they're cheaper. They'll make it up on the back end. Stay away from this company. Loan sharks are nicer
Review by Pluijm5 months ago
Ordered a Biology book for my grandson for college. It came sooner than expected and in pristine condition and it was reasonably priced. So happy to have found Campus Book Rentals!
I will definitely be ordering again.
Review by Shaguta Rødland6 months ago
I ordered a textbook two weeks ago. Called today to ask why it hasn't arrived. The shipping and billing didn't match so they cancelled it. IM IN COLLEGE. I DONT LIVE WHERE MY BILLING IS CURRENTLY. They told me to replace the order. I told them I can't wait 14 more days, they told me to PAY THE EXTRA 15 DOLLARS for 2 day shipping. I chose them because I didn't want to spend so much. Absolute $#*!.
Review by ChahBrah7 months ago
After ordering my first book, I came across this site and got nervous. Happy to report that my book arrived within a few days and was exactly what I ordered. Contrast that with the rental I got from Amazon, wrong edition and much worse condition, the one I got from CBR was correct and in decent condition, although it's clear it is a well used book. I don't know if they have improved their process since some of these other reviews, but I felt they could stand more of a balance in their reviews here. So far my experience is positive. If I have issues upon time to return, I'll come back and update this...
Review by Oszkar8 months ago
"We wanted to thank you for your order of XXXX. Please know it's with our sincerest apologies we are letting you know this book has been cancelled.
It happened within 12 hours after the order was confirmed. This is the most insincere apology I have seen. These guys did not even bother to tell you why the order needs to be cancelled. Sucks.
Review by Chitanong10 months ago
Ordered 16 books for my students. They immediately charged me for 16. Six days later they canceled 15 of them, shipped 1, and only gave me refunds for 12. The same day as the refunds I had several fraudulent charges on my credit card, which had never happened before.
One star is far too many.
Review by Ipuna Hoshikawa1 year ago
I received the textbook fast and in great condition, not to mention it was cheap. However upon returning the book, I was told they hadn't received it and they automatically took over $100 out of my account. I ended up tracking the book, finding out that it was delivered and sent them all of the info. They still refused to give me a refund even though I had all the proof that it was shipped and returned. The customer service is terrible and they do little to help you. All they try to do is scam you out of money.
Review by Brayley Amelia1 year ago
I ordered three books 2 from this site and one from another. The book from the other side - everything flew seamlessly. I paid, received confirmation email, tracking updates etc, a quick delivery. Then this company. First it took longer than average to get my order then the other order never arrived. Even though they did send an email (that is the only accountability I will take - the email went to my spam) BUT when I would look at my order status on THEIR site it still showed as them having received my order etc with no indication on their site that it was "unilaterally cancelled". Turns out it was cancelled because it was not in stock.
OKAAYYYY why post a book and take my money if you do not have it in stock?? Based on the prior reviews, seems this is standard practice for them - they list a book as being available and then you rely on that notion and then they will cancel your order.
Clearly, they must run on some archaic system where it does not get updated in real time etc.
So yes you do save money but you make up for it in aggravation. I say proceed with caution.
Review by Gathan1 year ago
I wanted to save some money renting from them instead of Chegg.com. Not worth it.
To begin, they didn't send me any type of email confirming that my book was shipped or a tracking number.
Then, not knowing where my book was, I called them on Feb 1st to know where my book was, they told me it was supposed to arrive on Feb 4th.
On Feb 5th I called them again to know where the heck my book was, and then they told me book was delivered, on the post office, Feb 1st.
Amateurs, never going to do business with them again.
Review by Barbin1 year ago
Ordered a book at the end of August, book shipped 5 days later and book was marked delivered a week later. So that is the time span you're looking at for free shipping. The textbook cost no more that $21 and it came in great condition.
The post office didn't deliver my package so that was the only drawback. I contacted the site, they were very responsive and even called me to offer advice and to send another book.
I did receive the book for a great price.
Review by Gypsyduo Lieve1 year ago
Ordered my book almost three weeks ago. Still haven't received it. I would avoid this company if i were you.
Review by Stephanus Barabu1 year ago
I returned a rental book from them a month before the return date and they received it before the return date. But they still charged me saying they didn't get the book. Do not rent books from them, do not give them your money because they will take more of your money.
Review by Arune2 years ago
The live chat staff couldn't decide if they shipped to Canada or not. The first staff member said "yes" but I encountered difficulties completing my order. The second staff said "no" - and then said "oh, no wait, we do" BUT didn't know how to complete the order. It was a bit annoying.
Review by Babaljeet Akbiyik2 years ago
The textbook I needed was $90 new or $60 used, I didnt have that kind of money so looked for an alternative. Randomly came on to this site and saw my book for less then $20, that should have been my red flag. I was so happy to get a deal on my book so I immediately placed my order. I needed my book by next week before Wednesday so placed my order on Thursday the week prior, I even put in $15 for faster shipping just in case! $15 was the 2-3 day option so I thought the package would hopefully come by on Saturday. I still had hope thinking it would be here by Monday, so here I am, Monday and still no book! I even checked my tracking and it said that it would be here TODAY. I urgently need the book now and Im not even sure if Amazon Prime will have my book by tomorrow. This website has given me so much stress and its not worth even if you think youre saving money!
Review by Bigbrain Relthford2 years ago
I ordered a book that I needed soon for my class. After two days I checked my bank account and saw that they refunded me. I then checked my account on their website and saw that they had cancelled my order. I then called customer service and she said that had run out of the books but they now have some in stock so if I reordered they would send me one as well as give me a discount. I listened to the lady and reordered immediately after getting off of the phone with her. The same thing happened.
it's not worth the $20 you save going through this company. I ended up not getting my book and by the time I was finished with them, the places that were $20 more were sold out. I ultimately ended up spending $50 more since I chose to go through this company first, not to mention not having the book for two additional weeks.
There are several problems with this. First, if you don't have the books, don't allow people to order them. Second, if there is an issue with cancelling an order, INFORM THE CUSTOMER. If I hadnt checked my bank account I would still be waiting for the book. Also, dont lie to customers saying that you now have books in stock two days later and then you coincidently dont have them when they order 2 minutes later.
Review by Melbee2 years ago
The worst book rental company i have ever come across, they are liars and very unreliable. i had to pay for a book they held hostage. they were never concerned about me. GOD will judge them
Review by Tamitra Crost2 years ago
I ordered through them last semester, my textbook came extremely late. I was fine with that and promptly returned the book using the credentials found on my account. They sent me an email that I returned the wrong book, which was clearly incorrect because it was the only book I ordered through them. It was obviously a misunderstanding on their end because I used their prepaid label. Several months pass and they are trying to send me to collections because I violated their terms by not returning the book, B U LL S H I T. I have since sent them a dispute online, so lets see how this goes... DO NOT RECOMMEND. AT ALL.
Review by Samme Ravetti2 years ago
I would leave zero stars if it was an option. We rented a book directly from Campus Book Rentals through their website (no mention of Valore Books on their site). When it came time to return, we realized that we did not have the return label. We emailed them over 20 times asking for a return label with no response. We thought, oh well, they must not want their book back and figured if they wanted the book back, they would've sent us a label. Well, today, we went online to Valore Books to return another rental and discovered that the book we were trying to return to Campus Book Rentals was actually going back to Valore Books! At this point, the book is overdue by 3 months and we are in collections with Valore because Campus Book Rentals incompetent reps couldn't follow a simple set of instructions and simply send us a label. Turns out, Campus Book Rentals is a marketplace seller on Valore Books! Do yourself a favor, stay away from Campus Book Rentals.
Review by Newrha Wiradinata3 years ago
After I purchased a book I received an email saying that the book can't be shipped because they're out of stock, this book shouldn't be an option if that's the case. So mad
Review by Gerycek3 years ago
I returned my book late and they charged me $116.00. They said I would be refunded my money and the last email they said their system showed everything was clear and the refund was due to their credit card processing company. And until the company resolved their problem, my refund would go through. They wont tell me what the problem is, it's my credit card, they had no problem charging me but now a refund seems to be swept under the rug. I have been trying to resolve this for a month now, and they never are available by phone. I would like to know why they won't communicate with me and continue this horrible customer service. Very bad customer service and making a profit keeping your credit card information to charge whatever they feel like charging. No record of any transactions in my account profile either. Don't Use Campusbookrentals.com RIP OFF
Review by AJHarv Rediger3 years ago
The shipping times listed are ridiculous and misleading--USPS Media Mail takes 4-14 DAYS, period (not business days); I know this from working at a contract postal unit for 7 years. It's clear to me no items are on hand, because of the huge shipping delay. Essentially, you are ordering something they don't have in stock (because the "warehouse" is likely someone's living room, or does not exist at all) and waiting for it to be shipped to them via Media Mail, and then they ship it to you-- that's why their "expedited" shipping (for an additional charge, of course) is 5-8 business days!
Seriously, if you can wait three and a half weeks for a textbook, buy from them. If you think that's absurd and would like your book(s) before the end of the semester, cut out the middleman BS and order straight from amazon.
Review by Vidyanath Keyzy3 years ago
I ordered a book through them that I was 'renting' for a class I have during the Fall 2016. It has now been 12 business days, I've called them 3 times. I found out today after talking with a customer service rep that my book had still not yet arrived because it was actually back ordered and they had to re order it a week ago. No one informed me of this and clearly the book will now not be here for probably another week. DO NOT USE THIS COMPANY. Not good communication with client.
Review by Ddetato Kadav4 years ago
Item ordered specifically stated it included an access code and since it is required for the course i ordered it. Then when I didn't get the access code I assumed someone forgot to put the card in the package. That was not the case. It is advertised that it comes with the code but they state they don't guarantee the access codes and therefore they will not provide it. If it does not come with the code...they why advertise it with the code? Oh that's right...bait and switch tactics. FTC complaint filed.