Have always received great service from this company especially from Terry who deals with the folding campers. Friendly, knowledgeable and nothing is too much trouble.
Review by Adriadah Blavi1 year ago
Non-existent customer service...............
We purchased a Kampa awning that has leaked from new. After contacting Camping Intl and they told us that we needed to pay £50 to have the awning tested by Kampa. We thought this was strange but accepted it in good faith that our problems would be resolved and the £50 would be refunded. A few weeks later we received back our leaking awning with a report stating that they could not find any fault. Camping Intl did not make any comments about issues or the supporting evidence we provided in a report containing pictures etc showing the leak areas. They suggested in a round about way that these awning suffer from condensation but did not say this was our problem – which was no help at all.
We got the feeling that Camping Intl was not interested and just want to pass us on to the manufacturer for them to resolve. They did not offer any kind of repair or remedial action or even offer to refund the £50 when I pointed out that they under the consumer rights act are responsible to prove the item is not at fault if less than six months old at there cost.
Kampa in the end provided a can of re-proofer and some seem sealant for us to test.
Response to Camping Intl answer.......
Please show where it states you have the right to return the product to the manufacturer for testing and charge the customer for this, consumer rights state you are responsible to prove the items is not at fault if less than 6 months old?
Review by Charvella1 year ago
Very disappointed that the awning carpet ordered and paid for on 17th June has still not been delivered.
When we paid for the carpet we were told "end of June", When I chased beginning of July because no one had had courtesy to contact me, I was told the boat from China would now not arrive until 25th July.
Called again today and told now boat not arriving until 22nd August. I understand this might be out of their hands, but why do I only get update when I email them?
Plus I did offer a solution that would at least keep one customer happy (one carpet from display, leaving one for another customer) but they would not accept this as other customers might be upset. So seems rather than try to keep 2 potential customers semi happy, they would rather keep all customers disappointed.
Review by Mimamma1 year ago
Fantastic place to shop nothing is too much trouble even if like me you make a mess of your order. Brenda was very helpful amending my order after my mistakes. All items arrived next day FIRST CLASS
Review by Xalasmeno2 years ago
excellent products great prices. customer service great. thanks to Dean for sorting alternative delivery address. delivery is fast and free too!! what more can you ask for.
Review by ProhmTect2 years ago
What a fabulous place. I didn't actually buy anything from here in the end as bought a used folding camper via a personal sale but was given free, personal, honest and friendly advice from Terry about a trailer tent, towbar and accessories, phoning companies to check stock, and even when decided not to buy was still a gentleman. Can't recommend this place enough. Thank you so much for your time and effort.
Review by Ravaun3 years ago
Excellent service, item received very promptly.
Review by Gallatin3 years ago
Ordered a portable gas oven, and i had it delivered 2 days later. Service was great and got a great deal.
Would definitely order from there again
Review by Abbati Shulkind3 years ago
Good price. Good fast delivery.
Review by Wonjae3 years ago
Delivery very quick and excellent quality for the price
Review by SymlConnect Sodiwala3 years ago
Excellent value. Good product. Excellent service. Thank you.
Review by Grackle3 years ago
all items in stock, ordered about 10 am and picked up after work.
Review by Minoli Anonimus3 years ago
Easy fit pop up gazebo side walls , item as described delivered on time.
Review by Hohki4 years ago
Sold me an awning and took payment, only to subsequently contact me to say that they had over-sold the stock, offering me the option of another model at a higher price. Old-skool sales trick.
Legally, they can't do that, but I couldn't be bothered to waste time with this lot.
Review by LinusSandberg4 years ago
The company were pleasant on the phone and made an extra effort to get the product to us quickly. Excellent.
Review by DamienE4 years ago
We ordered a motorhome awning, we were pleasantly surprised when it arrived within 3 days (ordered on a bank holiday weekend). I had phoned to ask if they could hurry it up but was told orders were dispatched asap in any case. Very efficient and very friendly! Will definitely use them again for big purchases. Also found they were significantly cheaper than any other online store.
Review by Chazlb4 years ago
I had been stuck finding what I wanted, so I emailed them and they very quickly replied with a link to the item I wanted. Very helpful, and very pleased with the service I received.
Review by Fanyu Bitok4 years ago
Using the website was very easy, found just what I was looking for and at a brilliant price. Ordered it friday and it was delivered Monday! Excellent!! Unfortunately the product was damaged (manufacturers packing problem) so called up and it was delt with promptly and efficiently so by Wednesday I had a replacement product and the damaged product collected. What more could a customer want?!! Super darts camping international and thankyou
Review by Feke4 years ago
It was very good service delivery was excellent we ordered the windbreaker on the Monday and was with us by the Wednesday not so good with getting spairs sorry to say
Review by Yngvi4 years ago
The service and experience of using Camping International was excellent. However, I wanted my item delivered to a different address but because I clicked to pay by Paypal I could not do that.
Review by Dorvita4 years ago
Excellent service! Ordered the tent on Sunday evening, arrived on Tuesday morning!
Review by Angula4 years ago
Just ordered a tent footprint for a Kampa Croyde.
The item was delivered the next afternoon by courier.
Excellent service, would definitely recommend this company.
Review by Gunnlaugsson4 years ago
Easy to order and deal with. Hate the delivery charge though, £5.99!! We were not in when delivery was made so picked it up from DPD depot as no convenient time to deliver. More expense!
Review by HexhamGardener Derrow4 years ago
No email to advise when item dispatched otherwise ok
Review by Cristin Mamerow4 years ago
Prompt delivery and easy to purchase from the website. Would use them again