I have been trying for over a week to help my son fix an address error in his order. We can’t get through on the phone, through email support, through chat. Nothing. All their service methods continuously say we will get back to you. But they do not. This is completely unacceptable. They sent an order confirmation and the contact number on the confirmation is not even in service. I found another number for them and we can’t get through no matter what time you call. We sent email support requests, received ticket numbers, still no response...
Review by Makaree Towland6 months ago
I had a problem with a sword that I bought half a year ago, the sword broke at the first use, even the internal rod (I have more of their swords and it had never happened to me, I am very happy with them). I contacted them, they contacted me immediately and they solved the problem sending me a new sword.
Fast and effective
Review by Tomcat9 months ago
Importation prices render each purchase risky, due to the varying quality or product, issues with detail/paint/colour wearing off with use and admissablity of hard pommeled/hilted items in U.K LARPS. Above average Customer Service and some good deals, but misleading videos and general information on product structure/softness/quality can cause dissapointment.
With more quality control, Calimacil could become great but each issue found just damages their fledgeling reputation in some countries.
Review by Bafford10 months ago
i order from Calimacil, I dont have any Negative comments.
Review by Nogglebert10 months ago
Great customer service! I had an issue with my order because I pick the wrong item. That was my fault but they fix it right away by chat. I get the right item few days later. I love Calimacil!
Review by Tamajit10 months ago
There where some casting fins on the hilt I had to remove and also an air bubble under the surface of the Blade.
Review by Waleriana10 months ago
I really do recommend calimacil they have fast shipping and there clothing is top notch I would highly recommend them to anyone who is into larping or sca. I love there clothing and it’s very comfortable:) .
Review by Manoli10 months ago
It got me what i wanted
Review by HoosierGirl Kuess10 months ago
Review by Sukhada11 months ago
Very poor service.
Placed an order over a month ago and paid in full.
Waited two weeks for the shipment notification. It never came.
Contacted them and was advised that the item on the order was out of stock and they would ship when it is in. I Waited....
Contacted them once again requesting if the order would be filled before Halloween.
Advised this day that"the ordered items were unavailable". How long would I have been waiting had I not initiated an inquiry into my order? They forgot about me and my order and only acted when prompted.
Review by FinMac11 months ago
Amazing product. Excellent quality. Speedy delivery. I love Calimacil and recommend them to anyone who is looking for foam weapons.
Review by Sxiedx11 months ago
Quality is excellent, usually ships fast and corrects any errors swiftly.
docking one star for that time they advertised "special offers for Europe" (no more specific in the ad) and it turned out they don't count Norway as part of Europe.
Raised it with customer service and all they told me was "tough luck".
Review by Trampled11 months ago
Very quick delivery, and the best quality
Review by Lavesh1 year ago
shipping times can be a little confusing, but very happy with anything i have bought
Review by Seredkin1 year ago
Excellent product quality, from order date to ship date was 13 days which was long to me for something that was in stock, but worth the wait.
Review by Hwright Derrow1 year ago
The colors of the sword I received were starkly different than what was advertised.
Review by Garykuz Savinas1 year ago
Very well made
Amazing details and very durable.
Review by Impraim1 year ago
The products are sturdy and last a very long time while the customer service is helpful, friendly, and prompt.
Review by Masdiana1 year ago
The products are good but the shipping times and cost of shipping leaves something to be desired.
Review by Klint1 year ago
Quality product. Great customer service. Wonderful to buy from. I have had poor experiences with other Canadian companies. Never a problem here.
Review by Cesiah Wiehr1 year ago
Always ships the highest quality weapons fast!
Review by Devila Dresse1 year ago
It is a solid piece and had much fun with it at my first event.
Ordering was easy and quick and painless.
Review by Kyoung1 year ago
Very good product. Time to ship was a bit off but I received everything and the quality is there. 100% recommanded
Review by Melillo1 year ago
Just wow! Durable, nice weight, and beautiful
Review by Ridky1 year ago
The best made weapons period. The styling is improving, i’ve had one recently confused with a live steel blade.