DO NOT ORDER FROM THIS COMPANY!! Very long story short, I ordered over 3000 sq ft of flooring and paid for it. 3 days after is was supposed to arrive, I called to find out the shipping status. At that time I was told my flooring had been sold to someone else and was now out of stock. I was then told to pick out another floor and “price was not an issue.” Picked another flooring close to the same price and this company refused to ship the new product, refused to honor the original price and cost me hundreds of dollars on a construction loan, caused over a 6 week delay in my construction schedule. Now I am fighting to get a refund on close to $7,000 and starting over trying to quickly find flooring for my new home. Oh, let’s not forget that I already paid to have the existing floor prepped for TWO different types of flooring and NOTHING from Build Direct. Not even an apology.
Review by Errina2 months ago
Ordered 2200 square ft of flooring with build direct. Used affirm (direct link from build direct website) to finance it. Three days later was never able to get a tracking or order number because of some computer issues. Had to call back/email daily to be told they had no clue when it would be resolved or when my order might be shipped...was finally able to get it voided and now have to wait 10 days to get money back. Complete waste of time and now I have to go start floor shopping all over. Definitely be cautious!
Review by MonalisaS2 months ago
Ordered the flooring on July 18th was not delivered until August 10th. Had some issues with delivery being cancelled twice and then just being left in the middle of my front. I rearranged my work schedule twice to there for deliver but could not for the third date. Came home to find my flooring in the middle of my front yard.
Then as we are doing install realize they sent us two different type of tongue and groove so flooring wont attach together. Have a half done living room foreseeable future while I guess they take another 23 to ship the right flooring to me. Then have to reschedule contractor and will have to compensate him for additional time.
Reached out to company 4 days ago, they asked for pictures and specific information and have not gotten back to me after I immediately answered there questions and sent everything they needed.
Labor Day weekend party is going to Fantastic telling all my friends and neighbors what great expirence we’ve had with your company and being able to show them our current situation and living arrangements.
Review by Macih2 months ago
I ordered numerous samples of flooring and they were delivered quickly! Finally made my decision and ordered solid click lock bamboo flooring. My flooring was delivered quickly and FedEx was great to contact me not only giving me a time frame for the delivery but also when he got close to my house. The packaging was perfect. We had our flooring professionally installed and it’s absolutely beautiful! The flooring guys just raved about it too! Great product and excellent prices! Everything was so easy from ordering to the delivery. I ordered late Wednesday night and my flooring was delivered Tuesday! Very quick in my book!! I will definitely do business with Build Direct again! Highly recommended!
Review by Weightlifter3 months ago
Build Direct is a scam. Do Not order anything from them! I have been treated horribly and cannot wait for my CC to reimburse me from their lies so that I'm finally free from them.
Review by Christine Lacey Lehtveer3 months ago
Horrible experience with Build Direct! The product has very poor quality. One of the boxes even was found more than 80% pieces with defects. Call Customer service, I was told the product was discontinued. The handman I hired for the installation said that he never saw such a poor product and thought some boxes might be returned/rejected material and were again put back to market. No wonder the prodct DISCONTINUED. However, Cusomer Service refused ro take the reponsibility and keeps claiming that is garde issue. Really? Is it normal paying $3.60 /ft2 for that "grade"?
Review by Talene Kleijnen3 months ago
I bought SKU#10075493 Jasper Engineered Hardwood - Handscraped Birch Collection
Birch - Texas brown / 5" / 1/2" / Random Lengths.
My wife and I built our new home in 2014 and used the the Handscraped Birch flooring throughout the house. A total of 3000 sq. Ft. We waited to do a review so we could see how the floors held up. Now 5 years later they look as good today as they did day one. They were very easy to install (we stapled the floors down) and easy clean up. We clean the floors with Murray's Oil Soap and sometimes use a floor steamer which works very well. We have seen no separation in the wood in any way. Scratches are at a minimum. We got quotes from others places and with us doing the install we saved around $20K on our flooring. We also bought tile for the 3 bathrooms and saved a ton of money! I wish I could at pic's. Thanks Build Direct!
Review by Atinc3 months ago
I learned a very hard and stressful lesson about buying on line. Although the flooring looks beautiful in our home, it was the delivery nightmare that was stressful! My husband took off work to be there when FedEx was suppose to deliver however nothing. The next day the contractor was scheduled to be there and I had no product. I was told I couldn't go by the email sent to me with the delivery date and time. Um excuse me? Kudos to Stefan who refunded my delivery costs that helped. If it had been delivered on time I would of given a better rating
Review by Meenu Vunvulea5 months ago
These guys are responsive, follow up, and you can actually talk to a person if you want to. Samples were provided without hesitation, and the final flooring quality was really nice and was shipped on time. Overall I would use them again
Review by Xiaodao5 months ago
I ordered 200+ boxes three (3) pallets of the Redwood Tile to cover 1200 SQ Ft. Fedex arrived and CURB DROPPED....Freight bill was signed and damages were immediately thrown away due to STRICT HOA. I over ordered and with $1500 IN DAMAGES I was willing to take 10 boxes to complete my floors...I'm STILL WAITING TO HEAR FROM THEM!!! LOOKS LIKE I WILL BE CONTACTING LEGAL for the full amount of damages!
After sending BUILD DIRECT a copy of the SIGNED Freight bill I received this email.....
I have received your claims submission through your designated Sales Rep, Mila Quinn, regarding your recent damages.
In order to proceed with the claim, we do require images to see the damages. Unfortunately, the freight claim bill isn’t suffice to claim these damages from FedEx.
Customer Resolution Specialist
Review by Isgr Argaez5 months ago
The service and delivery was great! I bought twice from BuildDirect.
Review by Garealis5 months ago
Great experience overall! Would definitely use them again.
Review by Strida Sabga6 months ago
Great experience. Flooring arrived on time and we love it! Will be using them again for more of our remodel
Review by Shenee Stambuk6 months ago
Our prefab home builder (GreenFab) selected Built Direct to supply our bamboo flooring. However when the materials arrived, it was in a different color tone than what was ordered. We wanted a monotone Gray but received something that had very obvious color variations which was not the look we were going after. I contacted Build Direct and they investigated the issue thoroughly. Asking me to send in photos and confirming that the SKUs on the boxes were the SKUs we ordered. After a few days they realized that the wrong materials were packed in the wrong boxes, and they went ahead and sent us the correct materials. Even though this delayed our home completion process, I feel like Build Direct has earned my trust as a customer. Shout out to Stefan for helping us get this resolved!
Review by PennyP6 months ago
The flooring I purchased was exactly as represented online. I would
recommend BuildDirect.com to anyone who wants to do a DYI project for their home as the place to checkout.
Review by Blaq6 months ago
Not one problem ...from beginning to end. They answered my questions about product, sent samples so that we could match color chosen and the deliveryman was a great help as well.
Had the floor put down and now enjoying it in my kitchen. Let's hope it lasts as long as they say with the care I intend on giving it and I will be a customer again in the future.
P.S. both sales reps. were great to work with went out of their way to help answer any questions or requests I had.
Review by Kirils6 months ago
Great place to buy flooring. Very knowledgable sales people and great service.
Review by Beazley6 months ago
I have ordered this same product several times over the last 3 years and have been well satisfied. The wood is a solid product, evenly cut, with acceptable levels of waste, with minimal surface blemished. However, my recent order features milling marks, likely caused by a faulty planer at the manufacturing facility, which resulted in subtle waves on each board for the full length of each board. After installation, I have sanded with an orbital sander with good results. This time, these marks, virtually invisible before finishing, became very visible after staining. The vendor provided me no recourse by way of compensation or other remediation leaving me no choice but to resand the floors and refinish which appears to have addressed the issue. So, generally satisfied with the product up until this order but, be very careful and look closely for these type of manufacturing anomalies. My greatest disappointment is that BuildDirect originally insisted that I had caused the marks with a bad drum sander, which I do not use.
Review by Gemegin6 months ago
Purchased flooring for entire house, turned out well with a smooth transaction.
Review by Analyn7 months ago
I bought 1000 sq ft + engg. Wood floor from builddirect 4 years ago. Now with minor water damage 250sq ft got damaged. I needed to buy more so contacted them. Support lady was pretty unsympathetic. She simply told me that they dont carry it anymore. Not willing to share any further details on original manufacturer etc. They also rename the original product so it's tough to find in the market. She didn't budge to tell original name as well. She said she will send me similer product, but never did.
Very poor customer support.
Review by Snaith7 months ago
I would recommend BuildDirect. Every step of the way this company was tremendous. My first interaction with a representative was positive. She was informative and patient when I inquired about delivery availability of particular product choices. I received accurate samples within days and I was comfortable with placing an order. Again my representative emailed me with quotes, and additional information. I placed my order with my representative and received my beautiful hardwood floors within the quoted time. All materials received were in perfect condition and my installers were complementary of the quality of the flooring.
I would whole-heartedly recommend your company to all!
Review by Wiktorija7 months ago
Good prices and experience with Build Direct overall. Shipping on this last purchase was not 100% desirable as I had to offload each deck board by hand. Previous methods were much smoother and had pallet offloading which made the process easier.
Customer service from the company has been good and the provide some great materials at unbeatable sales prices. Saved about $1900 on my deck boards and $2200 on engineered hardwood through them. The quality was top notch and would/have recommend them to anyone for home projects.
Review by Fazilla Bordy7 months ago
Build Directs hardwood flooring product I chose looks great in the home I’m building.
My installer said he liked the Quality.
—-> we had a few box’s of flooring damaged in shipping and Build Direct’s customer service replaced them right away.
There overall staff went the extra mile to
Take care of me. Thanks
Review by Amlendu Emmerich7 months ago
I have been using this company for years and the quality of the product is amazing. Customer service is quick to fix any problems that can come with shipping or quality issues. I had an incident happen where my whole pallet did a 4 ft drop to the concrete street off the FedEx truck and out of all those boxes only 12 were damaged. They replaced what I needed and refunded the rest. It speaks volumes about how much they care about their customers. It also speaks volumes about the quality of product. Only 12 boxes ruined out of a full pallet. Amazing that it wasn't more damage. I'm very satisfied with this company and highly recommend it!