My experience was okay. There were some problems with measurements online and that ended up costing me additional money to return the item because it did not fit. The desk tray listed it fits a 30 inch wide desk in my opinion it does not fit it will protrude 2 1/2 inches when the tray in pushed in under the desk. I like the desk I have been using for over 6 months now and do like standing while I work.
Review by RobertWoods4 weeks ago
Great desk. Well made, easy to assemble and looks grate. I just wish they weren’t so expensive. I purchased two of these. Other than that, we are extremely pleased with both desks.
Thanks - Tom
Review by Vanillashotz1 month ago
Called in to ask some general questions and instead got a live person, Neil, that was super awesome in helping me! I’m old fashion buying a modern desk so that help was much appreciated. After ordering it, came here to recommend this great customer service and suspect the product will be just as good.
Review by Bukhtiar1 month ago
The dual monitor standing desk is life changing. I have more energy all day. I’m more focused. The desk space is plenty to take papers with you to work on while you type. I can’t say enough great things about this product.
Review by Teklesenbet Ciula1 month ago
Kent is one of the most patient and professional sales people I have ever worked with. We have been doing a year long, multi-phase renovation to our office and he has made the process painless. Highly recommend BTOD and Kent.
Review by Esraa Derrow1 month ago
I recently purchased the VertDesk v3 Electric Sit Stand Desk. I am beyond happy because not only the desk is excellent, but the customer service I got from BTOD was beyond my expectations.
I received my desk on a Friday, and when I tried to assemble it, I ran into some questions and didn't want to proceed further without getting clarifications. I wrote an email to the customer service on Sunday night, expecting that I will get a response early Monday. But I was delighted to see a response within minutes (at 10:43 pm) from none other than the President of BTOD, Mr. Greg Knighton. The next morning I got another email from an effective Customer Service Lead, Jackie Karau, who was incredibly patient. She kept following up with me until she got convinced that the desk is assembled and working to my satisfaction. The VertDesk v3 is the best thing I have purchased in many years. I highly recommend purchasing the Wire Management Box and the Programmable Switch. A bit of extra money will make you enjoy the desk a lot more. The desk is highly stable, you can leave a tall water bottle, and it won't fall when the desk rises.
Review by Oatice2 months ago
Failed to read the special instructions, so it was a waste of time typing specific special instructions
Review by Bafford2 months ago
I lost a part of my desk during a move, their customer service was prompt and replaced the part at no charge.
Review by Airpegu Waireg2 months ago
Great website and easy to manuver to find what you are looking for. Was a pleasure watching videos to make a good decision about which chair to purchase. So far so good! Great communication about order!
Review by Coyga2 months ago
Leslie is a gem! She has been amazing in service and helping us get our project done. Fast responses and great attitude towards making sure everything is done right. It has been greatly appreciated.
Review by Maigret2 months ago
I just ordered the vertdesk v3 so I cant review on the desk itself, but I like how the BTOD reviews other desks and in comparison with their own and continues to develop their desk in short periods. I hope the desk is worth the money.
Review by Yllza Shammari2 months ago
I researched many height adjustable desks before I chose the Vertdesk. The entire process from the website research, to the personal assistance on accessories was great. Delivery was as promised. Communications before and after I received my order were prompt and helpful.
The assembly instruction video was excellent, and all parts fit perfectly. All were well identified in the literature and easily matched the actual part packages, and all the quantities were good. When I pressed the button the first time the desk worked perfectly. It’s a solid, impressive product and a perfect solution for me.
Review by Parghuzat2 months ago
Friendly customer service. Easy to work with both pre-order and post receiving of product. Initial desktop had hairline superficial crack. Company replaced it proactively. Products work as advertised. Have a sit-stand desk V3 that has held up well with months of daily use.
Review by GiovanniTR2 months ago
The frame arrived in great shape. The installation was a bit hard but guess that’s because I’m using my own desktop and drilling everywhere. Other than that the frame is solid in quality and worth the price.
Review by Kjesten Wallenta2 months ago
Fast shipping, no problems. Would happily do business again.
Review by Silverstripe2 months ago
In so impressed with this business! I placed an order for an office chair Saturday nite, not really knowing what I was doing! First thing Monday morning I got a call from Heather with some questions about my order and then was transferred to someone in sales! He helped me with every aspect of my order and even saved me $100.00 by removing options I didn't need! That is impressive!! I will buy from this business again and highly recommend!!!!
Review by Yildiran2 months ago
Very informative website. Easy order process.
Review by PeteMarconi2 months ago
Excellent customer service. There was a small crack on the lamination on the top surface. When I called the customer care they immediately sent the replacement
Review by Bafford2 months ago
Once assembled....and the key is "once assembled", this is an awesome product.
The printed instructions are inadequate, at best. I went to You Tube and there was the BTOD video with assembly instructions. The crucial phrase in the video was, "you won't see this in the instructions, but is it very important." There were several tips like that.
Finally, I had to call the company because the drawer I ordered came without any instructions at all and I could not find any on You Tube.
Please, add a line on the paper instructions advising the purchaser to check out your You Tube videos.
Review by Peterhorner Philender2 months ago
Best service I have ever received. I'm over 60 and have purchased my fair share of products. Ordered new model office chair not even shown on website yet. Ordered sample materials and received prompt delivery so I could choose color and feel accurately. Excellent pricing. My sales assistant was Nick.
Review by Christovia2 months ago
Great service, quick shipping, excellent chair.
Review by Menica Comforty2 months ago
Review by Tekolo2 months ago
Excellent support by the staff! No pressure to buy but excellent advice and direction.
Review by Tamalva2 months ago
Our 30x60” inch desk was delivered on time. Set up was quick (about an hour) and painless though it might be helpful to put removable stickers on the legs and table help orient top, bottom, front, back, left and right. (My wife didn’t trust me just lining up with the pre-drilled holes. LOL) So far my wife loves her stand up desk and allows us to return our kitchen counter to being well, a kitchen counter.