It’s the econd time we’ve flown club Europe and be warned, if you are in the last two rows they run out of meat choices. You get a disgusting vegetarian meal that’s not fit for purpose. The staff ignore your buzzer so don’t have an emergency in Club! They chat instead of getting on with serving which is excruciatingly annoying, considering what you’ve paid to get the upgrade. The fast track is appalling and one customer held up the queue for 20 minutes because the staff wouldn’t allow her on with a hat box; no common sense poor things. Fly with KLM, there is no comparison. BA have dirty seats & tables and a massive attitude problem. Start listening to your customers.
Review by Ionas Amourache2 months ago
BA have been my first choice of airline for the past 15 years but I simply have no faith in them anymore. I was always confident that they would look after customers when things go wrong but this simply is no longer the case. During the recent strikes they behaved appallingly; the most budget of budget airlines would have taken more care of their customers. BA are a shameful shadow of their former selves and I will not ever risk booking a flight with them again.
Review by Jaswinder2 months ago
BA has gone so far down hill it is no longer the premium airline it once was. However it still charges the premium prices yet the service and customer care is less than the budget airlines.
On a return flight from the Netherlands people were being cherry picked to have their cases checked. An extreme annoyance when you have no reason to wait around for checked luggage the other end. We travel a lot and it happens, you expect it on the budget airlines.
What I did not expect was the clear discrimination at which the BA staff chose whose bags were checked upon boarding. With other airlines they choose either all hard cases, or all seat numbers in certain rows or a pint in time they state all bags from now on.
This did not happen in this case and it was quite clear the discrimination was based on people’s passports they were showing to board. They then began taking people’s coats off of them and removing them from the cabin. Absolute madness.
Not impressed, BA if you want or need to provide a budget airline service or process then you need to stop acting like and charging like a premium airline.
I will be flying with easyJet in future at least they are what they say on the tin and don’t discriminate against groups of people.
Review by Swastika Talyai2 months ago
Not going to waste my time for details, I have already wasted enough time with their so called Customer Service. I two words - they do not deserve better : CHIT COMPANY
Review by Sonjad2 months ago
Tip top as always, Amsterdam was a blast, comfy seats for the way home, definitely needed 🤫
Review by Perlbarg2 months ago
BEWARE – AMERICAN AIRLINES and BRITISH AIRWAYS codeshares HIDE ridiculous fees. In booking an amazing family trip to South Africa, booked flights through Chase Sapphire Card website on AMERICAN AIRLINES. While we knew flights were a codeshare with BRITISH AIRWAYS, it was NOT DISCLOSED that BRITISH AIRWAYS will charge $100-$200 per person per segment to select a seat. Calls to British Airways and American were useless. AMERICAN AIRLINES referred to BRITISH AIRWAYS (undisclosed) policy and British Airways was “sorry I felt that way” about their policy. Could not select seats day of booking and learned too late to cancel about the UNDISCLOSED fees. Very poor disclosure and customer service all around.
Review by Thrh2 months ago
Only giving 1 star as it won't let me give none. DO NOT FLY WITH BA. Myself and family flew back from LA with BA 3 weeks ago on returning to LHR BA had not put our luggage on the plane leaving it in LA. It took 5 days many many calls to BA which is a call centre in India to get our luggage back. When we got it back 2 of our almost new hard material cases were damaged beyond repair. I made a complaint and a company called K2 Global called me and offered me £25 for my large case as compensation. so not only did BA loose our luggage lie to where it was they then insult us by offering us £25. I advise anyone booking with BA to think again this could happen to you.
Review by Damanjeet2 months ago
want to start by saying that I have no problems with any of the flight crew or service while flying, everything on the plane was fine.
After the flight landed, I rushed to the baggage claim because my wife and I had another flight out of London and only had an hour to make it on. Even though we could see the plane and watch the baggage crew drive the bags over, it took 45 minutes before my bag came through. The baggage claim “service” desk continually turned away the 30 other furious customers until a manager could arrive, by which time I was running to catch my next flight...which I missed.
Turns out the next flight home on our next airline wasn’t for another 6 days. Hoping that British Airways would help us out in some way, we went to their absolutely horrendous customer service desk where a joke of a customer service agent named Giles, basically told us to pound sand.
It ended up costing my wife and I almost $3000 for food in the airport and tickets to get home, spent the next 20 hours in the airport and British Airways refused to offer us so much as a stupid $20 meal voucher!! If Giles is any representation of how this airline “supports” their customers, I advise everyone to steer clear of this airline! They clearly know absolutely nothing about taking care of the people that pay them for their service! We will never use this airline again and will advise our friends, family, and the entire internet to do the same!
Review by Ermila2 months ago
I flew British Airways from Philadelphia PA to London and did reverse trip home. I was pleased with the flights. The seats were comfortable; had personal entertainment options. They gave free wine and food.
Review by Kresta2 months ago
Booked flights on British Airways website, it turns out the flight itself was with a company called Vueling. Our return leg of the flight was cancelled and that was when shambles start. It was virtually impossible to speak to customer services as they cut you off due to number of calls. As I had BA booking reference and flight number I submitted the claim to BA website. A month later, having finally managed to speak to customer services at BA, I was told that they will not deal with the claim as it was not their flight. Even worse, because I had no booking reference or flight number from Vueling,
I could not speak to them about the claim. The only reference I had was from BA website which is essentially useless.
Basically BA was happy to take the money for the ticket via their website but would not deal with the claim, and would not even have the relevant booking reference that you must have to deal with the claim.
What a joke they have become.
Review by Gamergirlsam2 months ago
Never felt compelled to write a review before, but just standing in a queue, to find out information after flight cancelled from Japan. Been here for 6 hours now with little information. Such bad service that I will never fly BA again, even the budget airlines perform better so try anyone else instead.
Review by ZedKun Robertalfred2 months ago
Having just booked flights for a holiday next year I was dismayed to find (within an hour) that I actually need to change the dates.
I rang Customer Services expecting to be told that I either can't do this or it would cost me a fortune.
Yes, this was within 24 hours of booking, and cancellation could be applied, but I would have to be refunded and have to go back through the booking process by which time the flight may no longer be available...
However Sarah was able to resolve the issue promptly and FREE OF CHARGE - my flight switch by one week thankfully resulted in no additional charges or fees.
Very happy :)
Review by Perky2 months ago
This airline has the worst customer service in the world.
I have started a legal small claim against them and I hope that others having similar issues will do the same. This company is terribly run and does not look after their customers and deserves to go bankrupt.
Use any other airline and you will probably have a better experience.
Review by Sajana Derrow2 months ago
If I could give -0 star I would!!
It is my first time flying with them as a frequent flyer and they have just lost their customer.
EXTREMELY UNSATISFIED with their customer service : their customer service email directs me to phone their team to correct a passenger name which is not able to do so online. The lady on the phone was eating, very grumpy mood, refuse to correct the name and ask me to go through a refund process so and I could book again myself and so it is correct. I asked to speak to a manager, and she just go hung me up. UNACCEPTABLE customer service will not fly with them ever again.
Review by Rastacoupe2 months ago
British Airways flight from Windhoek to Jhb
On the 17th October 2019 at 14:55
Mark Thomas and Adrian Lewis
They were out of this world, kept us up to date on a pretty bumpy ride, awesome guys, hope you get to read this and who knows ...A380 next :)
Review by Aoen2 months ago
Lousy communication, flight cancelled with 3 hours notice. Wriggling out of EU261 compensation using the pilot strike as an excuse. Our flight was not on a strike day.
The planes that we did managed to catch during our flight were dirty and delayed, with poor service and lousy, expensive food.
They are now as bad as Ryanair. Will never fly with them again.
Review by Dagney2 months ago
OMG what has happened to British Airways. I haven't flown with you in a while because you are more expensive but decided we would on our special trip to Cyprus. On the way out the ground staff and crew were amazing and i could not fault them. Unfortunately we needed to changed our return flights. The website is absolutely rubbish and would let you think you could then at payment (I tried about 5 payment types, all with plenty of credit) it failed. Spent a large part of my holiday waiting to speak to someone at BA, but NEVER got at pickup - around 45 minutes on each call. Me and my wife have used BA (for business and leisure) for so many years and loved it and wanted to support it. Now I think its time this operator who seems so incredibly arrogant and hangs on the threads of what the brand used to be went the way of Thomas Cook. RIP BA.COM, you have truly lost the plot.
Review by Bafford2 months ago
Depressingly poor website when trying to add API; there's a problem with the website and the phone to customer services keeps cutting off so can't check in!!
Review by Neumeyer2 months ago
190 pounds more expensive than a seat in plain economy, I experienced on my flight from Kuala Lumpur to Heathrow the most appalling service on board ever. And putting all what happened together I realised that I suffered discrimination and racism. The most appalling attitude I have encountered on a plane by people whose job it is to make the flight as enjoyable as possible. When I asked for an ale (which was mentioned in the menu) the lady pretended not to understand my English (exactly as in Little Britain with the Indian lady), I ended up with a warm lager and had to ask for ice. As A reprisal she skipped me when collecting the empty cans and glasses. When the food came and I asked for a beer the male attendant disappeared not to be seen ever again in that part of the cabin. I had the food, nothing to drink, I stopped another male attendant going to business class who brought me a cold Tiger beer. DO NOT WASTE YOUR MONEY ON ECONOMY PLUS, SEATS ARE MORE COMFORTABLE BUT IT IS NOT GOOD VALUE FOR MONEY. On the connection flight they do no offer you even a glass of water. Well, I will avoid British Airways in the future like i would avoid the plague,.If British Airways push me I will make a formal complaint to the British Authorities. I am a lawyer specialized in International Law.
Review by Enapple Xirou2 months ago
Excellent as usual
Review by Gideoni2 months ago
i BELIEVE THIS IS ONE OF YOUR PARTNER COMPANIES.
My husband and I were going to Mallorca to celebrate our 30th anniversary. OUr children had bought us the trip as a gift for four days. When we checked our luggage in at LHW, the Iberia staff told us we had to check in our hand luggage as there was no room on the plane. We had never experienced this before and were not given a choice in the matter. We handed over our hand luggage as well as our main suitcase. We flew from LHW to MAD and then to Palma with Iberia. When we arrived in Palma, our luggage did not arrive. We went to the Iberia desk in Palma and spoke with a lady who told us her name was Cathy. I explained that I have Trigeminal Neuralgia and my medication was in the hand luggage (an anti epileptic drug). Cathy then said "yes, yes, every day same story, I know I know". I was horrified by this and asked her what she meant. She replied, "I know, all people same story". I started to cry and told her I dont know what I would do without my medication, as I cannot stop taking it immediately as the result of that could be extremely painful. She ignored what I said and continued to talk at me rather than to me and at one point started to speak to another person in Spanish, clearly about us! Another man came from the back. I said to him that his colleague is very rude and asked if he could help us? He said "what rude? Nothing here is rude? we cannot help you, we do not know where your luggage is, London, here, Madrid, we do not know, how can we help you? If you have a question you can ask me, but i cannot tell you! I was absolutely horrified at the response from the two Iberia staff! I could not believe the way they were speaking to me. They showed no apology for the missing luggage. I asked them what they thought we could do as they had also taken our hand luggage, so this left us with nothing, I further asked if they could give us money or essentials until we get our luggage. A lady came running out from behind the screen, she was dressed in a black and white uniform, the lady shouted at us saying "did you read the small print!! If you read it says your baggage can get lost! If you don't like it then don't buy a ticket!With that she went bank behind the screen. We left the airport very upset and distressed. AT 9.45pm that evening we had a call form the airport, a man told us they have our luggage and would deliver it to our hotel the next day between 9 and 4. The next day it did not arrive, I had now missed 3 doses of my medication. I was struggling in pain and did not know what to do. I had made 13 calls to find what was happening to the luggage. One person said that I had given the wrong hotel address and another said they didn't know where it was. Another said they could not understand why I was worried as I would get compensation anyway! The more this went on the more surprised I was at the attitude of Iberia staff. It was like they had all been programmed not to care and be rude to the customer! I am so shocked that this is a partner company of British Airways! The service is by far the most appalling I have ever had! The luggage arrived on day 3 of our 4 day break! My sunglasses and jacket had been stolen from one of the bags, which just added to the ruining our holiday! My husband and I were supposed to be celebrating, but instead thanks to Iberia, we had the worst experience ever! We will never be celebrating our 30th anniversary again, so can never bring the time back. Iberia staff do not seem to worry if they leave their customers without vital medication due to delayed baggage or resources to get through days whilst waiting for their baggage!They refused to give us any money or toiletries to get through even just that night. They were rude, unapologetic, blase and uncooperative! They had no concern at all for the fact that I was trying to tell them about my medication! I went without 5 doses by the time I had received my bags, putting myself at huge risk> I have no idea what you will do about this, if anything. I just know I wont be holding my breath waiting for a response from you!
Review by Imaginary Leusca2 months ago
Disappointed with BA who have lost the plot. We booked tickets for an April/May 2020 trip. Having paid around £680 for a flight to the US which we thought was reasonable we later learned they have the nerve to charge £45 each way to reserve a seat (£85 for an emergency exit). Having purchased 3 tickets that amounts to an additional £270 on top of the £2040 ( a total of £2310 or £770 per economy ticket) Looks like they have the Ryanair mentality of charging without the luxury of cheap seats. I used to be proud of BA but their Business direction and reputation seems to rely on that of the past. If I end up using BA and sitting away from my own family, as I have no intention of paying these extortionate seat prices, or end up sitting next to some screaming out of control kids I am sure that will be the last straw in me ever using BA again.
I shall look at the small print to see if I can cancel the tickets as I am sure I could do better elsewhere.
I have checked the box to let BA know of this review but it seems they very rarely respond to such comments ( if at all)
Review by Henzi Elzbieta2 months ago
The worst customer service i have ever experienced. We had our flight cancelled over two months ago, went through the online compensation process. So far have heard nothing, no reply to any emails. I have just managed to get through to the customer services phone number for the first time, it usually says they're too busy and hangs up on you!! I have been on hold for 25 mins so far listening to their horrible theme tune played on a Spanish Guitar!!!
This really is quite unbelievable. Now just hit 30 mins while I'm sitting here. TOTALLY UNACCEPTABLE!!!!
Review by Heneh Weinbrandt2 months ago
We lost two days in our travel to Italy. They sold our seats and we could not make connecting flights.
Review by Smitaben2 months ago
In my earlier review I criticised BA's computer booking system in advance of making a flight.
Here's what happened.
Couldn't check my wife in to BA253 on 13 Dec. Turns out my wife had been bumped. BA didn't tell us until we got to the airport. No text, no email, no nothing. Total silence from BA.
And the BA staff lied. They told us the aircraft had been changed, and the replacement had fewer seats. LIE! The flight was flown by the usual BA 777-200 as recorded on Flightaware. So it wasn't an aircraft change. They overbooked.
Travelling with grandson so we elect for my wife to fly and me to be bumped. Neither my wife or I have ESTAs and the only alternative flights are via Miami. So I apply for an ESTA and hang around in T5 until I get it, then get booked on next available flight. Run+train+run to T3, arrive Miami 30 minutes late, run to Immigration, queue for an hour to the machines, get the dreaded "X", queue for 30 minutes so I could be asked if I was having a nice day and get admitted. The AA flight has now closed. Run to BA/AA desks where a very helpful person books me on a KX flight... run to their desk... boarding closed. No more flights from anyone today. Walk back to BA/AA and get a booking for midday next day and a hotel voucher. It's now 03:00 for me. Next day the KX flight is delayed so I arrive at GCM 24 hours late. And... no surprise... no bag. Bag is still on the system, it's in Miami. Well, maybe. Another 22 hours have passed and it ain't here yet.
BA - You knew your flight was overbooked and my wife was going to be bumped. Why didn't you tell us and offer the option to rebook on the next direct flight? Your system should tell you who has ESTAs and who hasn't. How can it be right to bump someone who has no ESTA and wait until they get to the airport before you tell them (and then lie about the reason for the bump)?