Great service. But I think they just have so many features - you really have to stay on your toes.
Like I recently joined Slack -- and didn't have to read instructions - i was so logical
I think in design for so many thing the features should be like a Colt 45. Two control toggles, they are obvious --- 1) Push safety forward. 2) Pull trigger. All intuitive.
Review by Alleice Brazorf1 month ago
So grateful to have found you guys. The only criticism I can say is there are so many features built in that there’s a lot to learn. I migrated from another platform, so it took me about 2 weeks to get everything transferred over. I did most of it myself. Members were easy to add. But some of my events and articles I had to manually copy and paste into my brilliant site.
But every time I have a question your amazing support team (especially the wonderful Gloriana) is always there to point me in the right direction.
Not only am I happy with my shiny new site (YAY), my member’s are also elated with joy from all the new toys and tools brilliant offers for them.
Looking forward to joining my first webinar Wednesday with you this week. Hope I get picked to have my site showcased ;)
Review by Inviro Dabiedeen1 month ago
Brilliant Directory is a perfect answer if someone is looking for a complete integrated solution for directory system. Starting from membership to classified, real estate, product catalog almost everything is there to serve a business group or community.
Before coming to BD, I have tried many other solution which solves on pieces of the puzzle but does not offer all in one composite platform. Addition features or services integrated in the system, offers extra marketable strength for the client if one looks from the business point of view.
From service point of view, i have got answers or solutions within 24hrs in most cases. Did not experience any bugs so far. VIP addons are really powerful and end users never said no when i explained the features to them. Denis always goes extra miles to keep the customer happy and earns our undoubted loyalty.
Review by Yemmi2 months ago
If you really want to have a successful Directory business, don't look anywhere else. Brilliant Directory will make sure that we succeed, their training videos are excellent, How they share their knowledge is a 5-star experience. I want to be very honest, I had another directory for a few years, and it was just sitting there no ideas, motivation, and no income was producing. With Brilliant Directory I am starting to get compliments and statements like: Now that is a directory. Thank Jason, Dennis Tinerino and the Brilliant Directory owners and team.
Review by Pronay4 months ago
I was very satisfied with my total experience with Brilliant Directories. I was referred by a friend of mine who purchased his directory about 5 years ago and had nothing but high reviews for your company. I spoke with Dennis Tinerino several times before making my purchase. I found him to be courteous,patient, professional, knowledgeable, informative, concerned with the needs of my organization and the benefits Brilliant Directories has to offer. The ease of which I can set up my directories will eliminate the stress and confusion that others experience using other platforms. I can proudly recommend Brilliant Directories as one of the most innovating platforms available today.
CFO/ Sutton's Support Services, Inc.
Review by Ryark Deefholts4 months ago
I am writing this review in hopes of helping others looking for the best platform to create a website. My experience with developing websites started back in 1998. I had recently graduated from college with the highest honors and, on the advice of one of my professors, worked to create an educational website geared to helping future college students be successful. I paid a website designer thousands of dollars to try and manifest what I had in mind. On top of that, every time I needed to change some information (an affiliate link, for example) I had to pay and then wait around to get it done—needless to say, this was very frustrating. In the twenty years that followed my first website, I tried several other website design companies, as well as various self-publishing software programs, such as WordPress. While the “control” the self-publishing software options provided me was significantly better than depending on someone else to (try to) create my vision, getting the plethora of themes and plugins to work together proved to be a never ending headache. I tried! I mean I really tried! I even took a college course on WordPress in hopes of helping with things. What typically happened, however, was I would finally get everything to work together as needed and then one of the numerous plugins my site required would get updated and problems started all over again. One day when I was searching for a permanent fix, I read a review from someone who had experienced many of the same issues I was having. He was discussing how moving all of his websites over to Brilliant Directories, a California based company, solved his issues. I searched the company and sent them an email. To my surprise, I received an email from Jason Haloosssim, one of the owners of Brilliant Directories. He addressed each of my questions in great detail. Using the telephone number he provided, I called him the following day and learned more about how Brilliant Directories makes creating and running a website extremely easy. What makes Brilliant Directories so unique is their Bootstrap framework, which gives us owners access to the computer code to make any type of changes we may need for our particular business. Moreover, (and incredibly) Brilliant Directories has over 50 phenomenal add-ons that can be added with the click of a mouse! All of this is designed to work together on the Brilliant Directories platform. In addition, all updates are done to ensure everything continues to work together masterfully as well. This not only makes things easier for a new website owner, it gives them many of the same tools and functions companies with million dollar websites provide. As I worked to set up my first website, I began talking/working with Dennis Tinerino. He is Brilliant Directories’ Customer Service Director. He is such an outstanding person! Truly the kind of person every person needs to find when taking their vision/business online. He thoroughly explains everything to get things up and running, as well as provides information regarding where additional resources are located, such as Brilliant Directories’ hundreds of step-by-step videos, online documentation, and Webinar Wednesdays. For me, working with Brilliant Directories has proven to be so wonderful that I now have all four of my websites with them—and I’m making plans for more. I highly recommend Brilliant Directories and their outstanding team of professionals to anyone looking to create an online directory or other type of website. They are simply the BEST!!
Review by Shadooo Kouvo6 months ago
Solid service and a great company to have when building my small business. Great support and friendly service.
Review by Yarah Seifouri7 months ago
Despite being mature, without IT knowledge, I had a dream of building a directory. I found Brilliantdirectories with their wonderful webinars and video tutorials and set about achieving that dream. When I stumbled the team are there in a flash putting you on the right track with immense patience and huge amounts of expertise and wisdom. I expect a lot, being mature (wink) and I cannot fault them. I can highly recommend them and they truly deserve the five stars.
Review by Samukka Emrich8 months ago
A tool beyond imagination - supporting innovation... really well.
Review by Kabreth Roben10 months ago
Outstanding MMS platform. We migrated one year ago from an older member management system and have been able to save time collecting dues from our 300+ members. The design settings are easy to navigate to set things up pretty easily. We needed a little help with importing our existing member list. But the support team provided guidance to make things easier. Our main pain point was tracking and collecting members whose annual memberships lapsed. And Brillint directories has made a world of difference in identifying and collecting late dues. We are more profitable now and growing more steadily with this software.
Review by Vitalij11 months ago
I've been a Brilliant Directories user for over three years now and absolutely love it. We sell courses and are really big on inbound marketing. We needed a platform that is easy to use and flexible.
What I'm most impressed by is how easy it is to create a custom feature. We have testimonials, courses, videos, activities to do nearby, Q&A with past alumni, a company blog and much more.
When I started out there was no add-on club. No webinars. No facebook support group. It's fun to see BD grow and us with them. Instead of having an in-house dev team, I can have the peace of mind that the technology that supports our business is being guided by a competent development team. There is no directory platform quite like it.
Review by CarolineLB11 months ago
I run an home owners association in Arizona and needed a good platform to inform potential home buyers about our HOA but most importantly to manage our current HOA members, process their monthly fees automatically, and keep in touch with them via email newsletters.
BD does all of this for us. We were originally running our main site on wordpress and managing our community members offline with a local management software but there was no synchronicity between all of our systems for managing members, collecting payments, keeping records up to date, etc. it was all manual and extremely time consuming.
as soon as a new homebuyer moves into the community we contact them and direct them to our website where they can register with a credit card. after that everything takes care of itself. payments are charged to their cards on file automatically on a monthly basis and we can email community members individually or send a mass newsletter to everyone.
The website itself was easy to set up. we started with one of their themes and tweaked a few design settings to change the pictures, colors, images to make it look similar to our original wordpress site. once our existing homeowners were imported into the Brilliant system we connected our existing domain to the new BD side and away we went. seamless transition. Only needed support twice and both times i was helped within a couple hours. Francella and Ernesto from the support team are great. So glad we switched to BD
Review by Gud Andruskaite11 months ago
We have been using brilliantdirectories for 2 years now and while the concept is sound and it delivers what you need in most cases I would never recommend this to anyone. Brilliantdirectories is like a buggy MVP, not a final product. Using brilliantdirectories has been the most frustrating experience and it comes down to constant issues with bugs and their support teams lack of ability to provide fixes in a reasonable time frame (if at all). Building a business on brilliantdirectories is like building a business on quick sand. Just as you get momentum they do another update which introduces a new set of bugs which breaks your site and you end up scrambling to find a fix instead of focusing on growing your business. I have bugs I've reported since we started 2 years ago that are still not fixed. I've lost count of the number of hours I've had to spend fixing their own code and bugs with their own software because they seem incapable of doing it themselves. This is not good enough. The quality control is terrible, they release updates without properly testing them which almost always break your site or some core functionality, and then they are way too slow off the mark in resolving it. It's been a very frustrating, disappointing experience over the past 2 years and I've had enough so will be cancelling all services and moving to a different platform.
Review by Monrada1 year ago
I started a directory for mom entrepreneurs. It is a Spanish website. I tried many times before to make my dream happen, but I couldn't find a way for moms to easily add content. everything depended on me adding the content for them.
In many cases, my customers are not tech savvy. Lots of neat cheap wordpress plugins out there, but nothing that made it easy for users to actually interact with the website and add content. BD solves most of my problems. A little customization at the start to translate my site to Spanish, and now I'm finally up and running and signing moms to my site!
Review by BathroomsByDesign Bigligiu1 year ago
Bought 3 more lifetime plans during their Cyber Week sale. We had good success transitioning our first site over last year. Our model is setting up community websites where membership dues help raise money for various causes. And with a little marketing power and Brilliant Directories we have a fully fledged membership community in a box. I am cloning the set up we did on our first brilliant site and going to replicate the process for our next sites. Most things are easy. Some things I wanted to do but they didn’t have the features. Oh well - I realized that I didn’t really need those anyways. I love logging in and seeing new members who have joined. The management backend area is effective at what it does for managing member levels and dues and a lot of fun to use at the same time.
Review by Creatif Meryk1 year ago
Our publishing company focuses on creating localized business directoriy websites for regions all around the world. Up until last year, we had an in house development team using Wordpress themes and plugins to build our websites. Wordpress was ok - but we were spending most of our time updating the dozens of plugins we use to power the sites, and often times things would break. After months of researching and meetings with Our board, last year we decided to start 10 projects with Brilliant. The platform had made things easier for our team to not only clone sites and launch in a new region, but also in the over management of now 52 websites using brilliant directories. We did have a few unique requests along the way in which Jeff Wyatt was able to accommodate for us. My personal view of this company is that they really care about our success as a media publishing company. Overall we have saved money and our team is working more efficiently than ever using brilliant directories. And the software itself is far beyond anything else out there. They have spent a tremendous amount of time developing features and tools - and they even take suggestions from users to make the software better. They are a company in touch with their users and that is why we are leaving 5 stars for this team.
Review by Phyonix1 year ago
I work for a web development agency and until we found brilliant directories we used buddypress themes to create membership communities for our clients.Tthere was a lot of legwork involved and constant maintenance and updating. A client had asked us to look into Brilliant Directories for several media projects to publish local business directory city guides in several cities within the United States. After our initial review of the platform, we were pleased to see how effortless and cohesive the entire member management side of the platform worked. We tried a 7 day trial first to test the client's concept to ensure the software could facilitate our needs. The platform includes everything from setting up custom membership packages, to password retrieval for members to total billing management. It's far more developed than we had expected and now we have utilized Brilliant DIrecotries for several other client projects. As a web development firm we have actually saved time and resources using Brilliant Directories and clients are happy with the website we deliver to them. It's now the ace in our back pocket for projects that require memberships or directory listings.
Review by Hengli Derrow1 year ago
I'm relatively new with BD, but have been on various other platforms for 10 years. So far I'm very impressed with BD! The functionality is much better than other platforms, some of which are much more expensive.
I also like that BD offers marketing support through webinars and through a Facebook group.
The only negative is that BD does not offer phone or chat support. Their email tech support is prompt, but phone/chat would be better!
Review by Naison1 year ago
ORIGINAL POST: I went back and forth for a few months trying to decide to go with Brilliant Directories. I'm sorry I did. Their software is expensive, clunky & buggy which I could handle if there was support on the other end to help me, but there isn't.
UPDATE: The owner of BD just called me and resolved a few issues I was having. I really appreciate the personal touch and understand that they are a growing company. Once they improve their tech support system (& they are) they will have it all...
Review by Cleopatria1 year ago
Very impressed with this solution. they've spent a lot of time putting this thing together and it shows. I'm posting this review because I made my first membership sale 1 week after getting started. Very excited! The setup was pretty easy, not i'm focusing on marketing to get people to my site. :)
Review by DeIvIVlogs Derrow1 year ago
Too complex and frustrating. This script is over priced and it has no flexibility whatsoever. Very limited to what you can do with it.
Review by MonsTaRR1 year ago
I’ve just completed the kickstart setup service. And I’m quite happy with the result. Jose was my account person and he helped setup everything we needed to start promoting the site. There is a still a lot to learn. I’m not a computer person. But the support team has been very receptive thus far. The entire setup took about a week from the time they gave me the questionnaire to fill out till I had my closing session call with Jose.
Review by AranB1 year ago
Dennis was awesome!! Professional and efficient. I called him overwhelmed and mentally cluttered, he was able to guide me and now I am confident that I will be successful in my venture. Thank you!!
Review by Viknesh Braffith1 year ago
1. On the positive side, I like that the support function is treated as a cost center instead as a profit center unlike some of the competition.
2. On the negative side, since our site has some nudity and sex, I was originally told that was OK, but it couldn't be used with your servers. When I decided to buy, that story changed and I was told I couldn't have any "porn" on the platform at all at any time, even though I purchased the software. Although I don't see that as enforceable, in the interest of maintaining a good relationship, I acquiesced. But it almost squashed the deal.
At this time I am happy with the purchase. Hopefully, that attitude will prevail as we populate the sites.
Review by Christchurch Acridge1 year ago
Platform works great (thus far). I just became a paying customer this week, therefore I can only comment on the free trial period. I was notified on multiple occasions that trial users do not receive any support and frankly are not important. Per Brilliant Directories, they have 5000-10000 free trials every year. I am surprised they do not have a dedicated team in place that solely focuses on converting trial users to paying customers. I will provide an updated review in about 30 days.