Brilliance has continually assisted me and fulfilled all of my requests and made me feel like family whenever I dealt with them. I can whole heartedly recommend their services!
Review by Lilfat1 month ago
Brilliance did an amazing job on my wedding rings and got them to us in time for the wedding. Even though both rings were heavily customized they rushed both rings to us and made our date!
Knowing these rings are made right in their workshop and they back each product with a lifetime warranty was a huge selling point for me.
A special thanks to Jon! We drove him nuts but came through and communicated throughout the process.
Review by SFrench1 month ago
Honestly 5 stars is very less for Brilliance.com. I would give them not 5 but millions of stars rating review! Before stumbling on Brilliance site, I spent a lot of time on all online famous stores like Adimore, Blue Niles, James Allen and even went to local jeweler. While online stores prices were cheaper than local retail stores, I was still trying to search for best quality diamond at even better and cheaper price than other online stores and that is when I got to know about Brilliance through a YouTube video. I searched their site and was surprised to see huge variety of diamond selection. I loved their compare feature and it helped me select my center piece with more confidence. I was so excited to have found what I wanted at such a low price. It was weekend and I still called, and Jonathon who is CEO of Brilliance called me right away. He was passionate about educating me on diamonds even though I had already finalized my choice, he educated me about fluorescence, cut, symmetry, table, length width ratio etc. I felt more confident about my diamond selection and setting. I gave my SO details and Jonathon worked directly with him. Needless to say, my engagement ring which is super ideal cut, is out of this world and it sparkles like stars. Had Jonathon not educated me about diamond cut and had Brilliance not have carried such huge selection of Super Ideal cut diamonds, I would not been graced with such a sparkling piece on my finger which is absolutely breathtaking. I am so glad I found Brilliance.com and Jonathon. I have yet to come across a company CEO who is so approachable and working closely with you regarding engagement ring customization, production, delivery and customer satisfaction. I do want you all to understand that expecting ring to be delivered in short time is bit unrealistic because it takes time for diamond to get shipped from warehouse and then to be set in the ring. Based on my experience I do want to advice you all to please keep 4-6 weeks' time for delivery, you may receive it within 2 weeks or under that, but it is better to keep that extra weeks, in case there are any beyond anyone's control, unavoidable, delays at airport. Overall, I can say that Brilliance is the BEST online diamond store and if you are looking for huge cost savings without compromising on quality and service, then look no further than BRILLIANCE.COM It is BBB A+ accredited company and has been in this business for 25 plus years. Trust me you will never regret buying from Brilliance as quality is exceptional, customer service is personable, and savings are sweet!!
Review by Arunsak2 months ago
I bought my husband wedding band on brilliance and when it arrived it was exactly what the picture showed. I had to send it back to get it resized and they were very helpful with the steps I needed to complete. Would recommend to anyone for sure!
Review by Lesleykaren2 months ago
I ordered an engagement ring from brilliance. The help picking a diamond and setting and all the questions between they were very helpful. Showed up exactly when they said it would and she loved it. Definitely a great experience.
Review by Imre2 months ago
Not sure where to start... I accidentally ordered this 7x... over Labor Day... it kept getting kicked back so I figured it wasn’t ordered... until I went to the bank and it was wayyyyyy short... but being Labor Day I couldn’t figure it out. Reached out to online chat and got no help, decided to call and came into contact with Jonathan... He. Was. Amazing... literally gave me his personal number and walked me through EVERY DAMN THING!!! The ring was delivered today and he’s still been in contact!!! Best ever customer service .. oh and the ring is pretty freakin amazing too!!!
Review by Sidhra2 months ago
Our transactions with Brilliance could not have been better! Anthony was an amazing help! My engagement ring is stunning! We have ordered 3 other rings since our initial purchase and are more than happy with them all. We did have to return a band as we ordered the wrong size but the return process was simple and we had no problems exchanging it for the correct size. We highly recommend Brilliance!
Review by Bafford2 months ago
Extremely satisfied with the ring and the company!
I rarely write product reviews and I even less frequently make major purchases such as jewelry online. I did a lot of research and looked at many sites before deciding to purchase from Brilliance. I spoke with Anthony, and he patiently helped me find the exact stone I wanted. And when the ring showed up, it was stunning! Exactly what I wanted. And my sweety was blown away.
So my advice is: do your homework, known what you're buying, and then buy from Brilliance. They exceeded my expectations in the product, the price, and the support.
Review by Djaz2 months ago
I had a great experience with Brilliance. We found a mounting that we liked for an engagement ring. It was more difficult finding the correct center diamond. Kristen was great. We looked at several diamonds together. After listening to my concerns, she went off and did some work on her own to find the right diamond. We just received it yesterday. It is beautiful. They have a great selection of rings and diamonds. Jennifer and I are very pleased with the ring.
Review by Mokrani2 months ago
I have purchased 2 items from brilliance, the 1st being my wife's replacement engagement ring after she lost it. I was a little hesitant to do business via Internet without seeing the actual diamond, however as it was a GIA certified stone I felt confident in purchasing. Brilliance did not let me down. My local jeweler said he could get me that same exact stone but he was charging me almost 20% more! Needless to say, I purchased from Brilliance.
When it was time to get my wife her present for our 15th anniversary I turned again to brilliance to get her a diamond pendant necklace, Again, brilliance did not let me down. This time I did not even bother going to my jeweler I just went straight to Brilliance!
Thank you again for providing beautiful stones at great prices with super service!
Review by Bafford2 months ago
I had my diamond ring reset by Brilliance. My radiant diamond looks gorgeous in the new trillion diamonds setting. John Rios worked with me to get it done, it was easy and secure, and I’m happy to have it back on my finger.
You get an A+ from me.
Thank you so much.
Review by Sumanjit2 months ago
Absolutely love my diamonds! The best quality, the best price, simply the best. Everything was communicated with me. When an expert reviews my order and found my diamonds not to be similar in match she quickly suggested another more comparable diamond. And gave me a credit towards to upgrade. WIN WIN!
Review by Vinisha2 months ago
Brilliance helped me buy a diamond ring for my fiancé and it was gorgeous! She loved it and the price was a lot better than competitors! Highly recommended if you don't want to break the bank but want quality jewelry! -Isaac Francischetti
Review by Marhar Rosbergen2 months ago
Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that Special day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less
Review by IainV Tumur2 months ago
Very bad experience Very bad behavior, very bad treatment with (Brilliance.com )I have put an order with then 11 month ago and sent the money via wire transfer for that order and after several email and several phone call I still didn’t get my order, so I requested my money back, but still they didn’t refound my money.
They Left me with no option but to go to court in order to get my money back.
Review by Mostra2 months ago
Have yet to be disappointed. Love, love, love the product. Looking forward to purchasing more and think I have finally found my go to site purchases of this type of jewelry.
Review by Wilsher2 months ago
We were a little wary of buying diamond rings online but our experience could not have been better! Anthony is amazing and was a huge help with our transaction. We have since purchased three more rings and love them all!
We highly recommend Brilliance!
Review by Allhappyprints Veda2 months ago
Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less
Review by Ebraheem2 months ago
Seriously amazing customer service and quality of jewelry. I bought my fiancé’s engagement ring from Brilliance, which was exactly what my fiancé had always dreamed of and very reasonably priced. I later bought her wedding band from them as well. I thought I had found a perfect match but when it arrived, it wasn’t the perfect fit. I sent an email to customer service with pictures and although their response was after the deadline for returns, I got a personal text from Jonathon coordinating getting the ring perfectly matched by sending them both back. This is all WITHIN the month of our wedding, so you can imagine the stress and reluctance of my fiancé. 😅 but here we are a week before the wedding with two perfectly matched rings! Thanks Brilliance!
Review by Xiuyi2 months ago
I am not one to be adding glitter and fanfare when reviewing products or services, but Brilliance might just deserve a red carpet along with some of the aforementioned props! It helped me get educated about my purchase, from diamond education to what would look better and at a price that I was comfortable with. I spent quite some time doing my research to try and match my now fiance's preferences without her knowledge. Brilliance made this quite easier than the competition by having a platform that shows you with great accuracy the product you will be getting, no gimmicks! The prices are by far the best, hands down! Now.. all of that being said, I did have a hiccup. We had an incident were the diamond I requested would not be available by the delivery date I requested, but this is when the story gets even better... Jennifer Chiarello steps in as the fairy who truly makes this review go from a possible 3 star, due to the mishap, to a 5 star deserving a 10/10 on service and satisfaction. The errors, issues or complications can happen on ANY company, and the fact that Brilliance is prepared with an asset like Jennifer to make sure they deliver on their promise tells you great things about this company. Jennifer contacted me as soon as they found that there was a possible delay on my diamond to arrive for setting, she not only provided 2 diamonds as options, but they were both BETTER than the one I had ordered (Mind you, I did my research! the diamond I chose was THE BEST at the price I got, and somehow she found not one but two better!) but she got the ring delivered right on time before my trip for the proposal! The Odyssey it could've been came to a quick halt, because of her! Not to undermine any other associate at Brilliance, which I am sure, have similar traits and ability to help... but Jennifer is special! The help, the follow up, the kind updates even when I was THE MOST ANNOYING customer ever, daily checking in to see the progress of my order.. she truly delivered 1000% customer satisfaction to my process, and is the main reason I will purchase more from them. Brilliance, totally brilliant, and definitely more than diamonds.
Review by Mazga2 months ago
Brilliance is the best in terms of value and customer service vs the other diamond dealers I have dealt with.
Review by Tammarlyn CustomePaula3 months ago
I have purchased 2 diamonds from brilliance. com. The 1st being a replacement engagement ring for my wife after she lost her ring. The 2nd purchase was a diamond pendant as a present for our 15th anniversary.
I spent a lot of time going through their selection of diamonds until I found exactly the right one in both cases. I was hesitant at 1st to do business the via the Internet, However as both of these stones were GIA certified I felt confident in knowing that I was getting a quality stone. The staff was wonderful in answering all my questions, and both stones arrived in a timely manner. If you ever need any kind of a diamond I would highly recommend brilliance for your next purchase. Not only will you get a quality stone but you will get it at a super fair price
Review by Neicey McCririe3 months ago
All I can say is WOW!!! My husband decided to upgrade my antique art deco engagement ring with a different/larger center stone, and selected Brilliance.com for the loose stone, as well as for reworking my vintage setting... he took over a year to select just the right diamond - and Anthony was so patient throughout the whole process. When the ring arrived we were both so impressed by the quality of the stone - extra sparkly, just the right color, perfect size - in the end it turned out even more spectacularly than my husband had been picturing! And the workmanship on putting the new diamond into our old antique setting fantastic - Anthony and his team did such a wonderful job on it - the new diamond blends absolutely seamlessly with my antique setting (which I know is no easy task) and honestly, it looks even better than it did originally. The skill and time taken on such an important heirloom piece went far beyond our expectations - not only that but it appraised well above what we paid for it. Can't recommend Anthony and Brilliance.com highly enough!!
Review by Rkid3 months ago
Brilliance offered a superb experience throughout the engagement ring buying process. I worked with CJ when I was looking initially, and he did not pressure me to buy any particular product or on any particular date. He was patient as I meticulously looked through rings and circled back around with me a few weeks later to help me find the perfect ring. He found exactly what I was looking for and kept me within my ideal budget. The ring looks beautiful in person and I know it will result in a "yes"!
Review by Gdogg3 months ago
Thrilled with my gorgeous necklace from brilliance.com. I love it more every time I look at it. The stones and the craftsmanship are just breathtaking. Thank you so much!!