Booking.com Reviews

Booking.com gives false rating of their car rental partners. And false information.

if a rental company is rated 1 star on trustpilot it will appear on booking.com as rated as 7.9 out of 10. Ir better.

Majority of people rely on and trust booking.com ratings and will only check trustpilot ratings when they get to rental desk, getting roasted by the rental company. To find a big surprise.

For example

Maggiore, Italian car rental company

Trustpilot rating 1 star bad (1000+)
Booking.com 7.9/10 Good

Conclusion
Booking.com do not care about the customer nor quality of service.

Pretend to offer rewards but find every reason not to pay

My partner and myself had an apartment booked in Ahtopol (Ahtopol VIP) on the Bulgarian coast. This was a luxury apartment with a kitchen and sea views. Booking.com confirmed our booking and took our money before our arrival. We arrived after a 7 hour drive to be told that our booking did not exist and the apartment had been booked to someone else. After a lengthy phone call with booking.com it emerged the problem was with their systems and THEY COULD NOT OFFER US ALTERNATIVE ACCOMMODATION IN THE RESORT! The owners eventually managed to find us somewhere that was basic and did not have a kitchen. Another phone call and more than 20 long emails later we ended up with 25 euros in compensation and something towards a few of our meals. We did not pay for our new accommodation ourselves as the owners of our original apartment arranged it but it emerged that we were not compensated for the full difference in cost. We did not know this until leaving. Booking.com refused to take any responsibility for this even though they suggested the arrangement. So we ended up in basic and uncomfortable accommodation which we paid too much for, had to spend money on meals and use up a lot of time trying to sort the issues. Booking.com passed the problem around 8 different members of their team, put the onus on us to prove everything and refused to take any responsibility. They don’t trust their customers and take advantage of their monopoly.

Andy and Sandra

These people are just thieves they took 465 euros from my bank account for a booking that wasn't completed and I cannot get my money back

If I could choose no stars I would. I would never normal leave a review about anything, however after my recent experience (after only using their site for many years) I feel I should.
Our accommodation was mis advertised on their site (and still is to this day) booking.com failed to assist us (as promised) in finding new accommodation a week before our departure. I spent two days on the phone to various managers and staff promising me time and time again to “call me back” “won’t rest until they find me appropriate accommodation”. But after all of that I found accommodation for 10 people at short notice by myself, they
then failed to pay the “promised” compensation of price difference, although in writing to me will not pay the agreed amount.
The “customer service” representatives were absolutely disgraceful and rude when trying to seek answers.
I will actively not use this site or their affiliated companies (Agoda, Kayak etc) ever again and I will discourage any family, friends and those seeking answers from review sites to do the same. After reading many stories here there seems to be a pattern.
It always works out cheaper or around the same to book through the hotel itself anyway.

I liked booking for the fact you could book earlier and pay later, and the wide choice of accommodations they offer. But after what I am about to say, and I am a Genius customer so I have some discounts at times, I have decided to search a better website to book my travels.

1st a very very serious issue has been when in a hotel the manager made us pay more to stay until night and then threatened us to kick out our luggages and insulted my boyfriend with me while this is criminal since can even be sued for this and I even lost a expo I paid 40 euros per and Booking.com said the right one was the manager and gave us no refund where it was clearly criminal
2nd i booked a hotel and nobody told me lobby was closed when I said I should arrive early and at least I wanted to sit down since I was tired and all the hotel at morning was closed; then I found hair on the bed, hair and leftovers in the fridge and dirty kettle. They only gave me 10 euros of refund. They even said the hotel did not want any refund. May I say, this is a shame.

I am looking now for better websites and in the meantime I will send a letter to Booking.com

I booked a stay in London and paid in advance on then a Saturday night at 2000( before the booking on the Tuesday after ) i got a call and email telling me the booking had been cancelled because of a double booking . Went online and saw the same hotel available but £50 more expensive. Obviously busy time and they thought they could get more money. This combined with an issue on using a "supposed £30 Gift Card" which encouraged me to book but then wouldn't validate via the APP booking under false pretences , will never use them again

It took over an hour to sort out the check-in process because we were not sent proper instructions from booking agency. Then they double charged my account

Hard to believe the double charge is not intentional

Their lists tried to finish my life, how many times it must be i wonder that to remove this hosts, i wonder this company country is there any human rights law and they check this company. I think no need to check bec there s no, clear. How much dollar sorry cent is my life value booking? And for your lists, like moriah, like state hostel, or other one which tried to fight me. In USA, is there any human rights law rule BOOKING.com? If i can write this messages i am really lucky to live still. Booking, open your customer service messages to show your guests life value, show my most bad message and tell people, ur messages so cute but i write so bad words, just show ur humanity, no need others. Show ur terms and rules, if u died or killed bec of our hosts, we will pay ur extra costs rule, show what u write for ur customers life, i love or hate u, if there is in usa human rights, then u show, sure u r professional to turn this bad corner with ur professional workers, i know, but still how much cent u write for our life i wanna see that i wonder that before problems

I attempted to make a reservation through Booking.com for Red Roof Inn in Pigeon Forge. If I go to the website it still states that my credit card is invalid and that I have 24 hours to verify my card. After repeated attempts to get the website to verify my card, it still read that it was invalid. Not wanting to be out of a room for vacation, I booked a room that verified that it accepted my card and that I actually have a reservation. A few days before my trip, Booking.com and Red Roof Inn withdrew over $700 out of my bank account with my “invalid” credit card which it still states that on the website. I will contest these charges with my bank because contacting Booking.com has been a waste of time. They are running a scam and cheating people out of money. I never had this issue with any other websites. These people are criminals and should not be in business any longer! Disappointed in Ohio, April

The booking for New Years Eve we already paid for in July was cancelled by the hotel, through Booking.com this week, without giving a reasonable explanation.
Had to make a new booking which of course is more expensive since we're in October now! Would have been decent if Booking.com would have offered to pay for the extra costs. But they did not. I'm never taking this risk again. No more Booking.com for us!

When we arrived at our Bayonne Hotel La Gare, there was no electricity,none of the staff spoke English and would not accept us as guests as they did not know when there would be power restored. they waved us off, did not have a record of our confirmation. Three hours later we get an email from Booking.com asking why we were "No Shows' and failed to report to them. Later the hotel claimed we have to pay for the room as "the power was only off for 10 minutes". Booking claims they only act as "intermediaries" but accepts the hotels story - who of course pays them a percentage as broker of fees. I will never use these bunch of shysters again. They are liars like their hotels who are their actual customers - not you as the paying client. This is a crap operation and full of deceit.

Really disappointing
No customer service whatsoever, two hotel we booked in Sri Lanka in two days were a nightmare. Didn’t stay in either. Keep getting email asking for me to rate these hotels even though I have emailed 6 times to complain. Never again. Ann

Never use Booking.com! If ANY issue comes up yet are less than helpful, more like a roadblock. Use any other site than this one. The response I received after the Kincade Fire evacuations in Northern CA was ridiculous. No help with retrieving information, canned responses, no supervisor to discuss our situation with. The only way we resolved our issue was a three way call with the hotel (who was very helpful.)

Hi everyone,
Today I am writing a review about Booking.com, a website who really let me down. Apparently, I was entitled to have a free shuttle taxi from the airport to our hotel but ain't going to happen. It seems like you have to book your taxi with 48h in advance but there are not clear indications when you doing your booking. They clearly highlight the 'free taxi' but nothing else, showing lack in transparency in a service promised by the company. In my booking I only had chance to write a comment to the hotel so I did clearly indicate the times I need the taxi for. Apparently, after paying your booking you still need to go through a booking process to reserve the taxi. Why not to highlight this information next to the 'free shuttle taxi' message? Why booking.com do not ask for the relevant information when proceeding with the booking? Is not easier to ask customers entitled for a free taxi their arrivals time rather than hiding the information and add it at the end of one of the multiple emails they are sending every week? After 50 minutes on the phone, I ask to the manager (John G) to write a formal complain and his answer was something like 'yeah,I will let the relevant team know your complain'. Customer service is awful, you cannot process a complain that way. Was hoping at least he would write down my feedback for giving the chance to the company to find a solution for the future. Apparently booking.com will listen to your feedback and then will spread the word of mouth complaint to the relevant team. Are we sure this person is going to deliver the same message without adding things the customer did not say? Are we actually sure this person is going to get bother to spread the message to the right place? To be honest, he (the manager) does not need to do so cause there is no a written evidence about this complain. Therefore, booking.com just care about customers money and they consider customers' though as a wastage of time.

Have been using booking.com for the past 5 years to book hotels in Canada, US, Europe and Asia. Always a great price and never ever had any issues. Will be using them for future travel as well. Highly recommend!

Be careful and check the currency you're paying in. I received a special offer email with 50% discount offers on accommodation in Barcelona. I didn't realise it was in US dollars, not Australian dollars and got done like a dinner. Probably ended up paying 20% more than expected. I just booked the same accommodation for a return visit, paying in Euros - way, way cheaper!

I selected a hotel, somehow they switched the booking to a different hotel in a rotten part of town, even the confirmation was devious showing a different name (looked like my first selection). Result a ruined holiday.

Sadly my second bad booking with this hopeless company, there will not be a third.

I requested a full and immediate refund, zero reply.

I am an extensive traveler, will never book with them again

A pack of &^&$&&&.

This is a warning NOT to use booking.com to rent out your place! I have been waiting more than 3 months to get my payment and I have contacted customer service several times. Customer service is absolutely horrendous and nonsense

This company to become crap! They don't care about customers anymore, because to become so famous! Waiting refund of 100£ already 2 months still not in my account.

All is well and good until you need customer service. Then, forget it. They don't respond to emails, they don't respond to facebook, they don't respond to calls. It's an almost unfathomable situation, in which they actually don't need to do customer service, because there are no repercussions (to them) if they don't.

Booking.com is a monstrous monopoly that has zero motivation to respond to the little guy.

I never previously had any issues with Booking.com and had been happy with the service I received.

However, last week I made a booking and used two different discount codes they had sent me (one by post and the other by email) for two separate bookings at two different hotels.

During the booking process it said the discounts had been applied and I would be refunded the money once the stay had been completed.

Upon return I logged on to find that they are only refunding one code (the cheapest), after numerous messages with their completely inept ‘Customer Service’ department they seem unable to grasp the complaint and the fact they were disregarding a discount they had sent and allowed at the time of booking.

If I had known they would not honour the discount I would have used a different booking site as they are not the cheapest. Until now I didn’t have a problem but I would not recommend them and will not be using their service again.

I booked a hotel in Santiago, Chile through Booking.com. Weeks later the Chilean Government declared a State of Emergency in the country and the FCO advised against traveling to Chile. This is not a sufficient excuse for Booking.com however and they were unable to give me any money back! Definitely book through a reputable travel agent

They always makes hotel suffocate, any issues they are always against the hotel, they know how to use people and break the rules.

Expedia is way too better

I have recently made 2 bookings through booking.com for Amsterdam next year. The first advertised 1 price and when payment was processed had taken another price nearly £100 difference so I cancelled with no charge. £587.43 was taken and only £551.09 was refunded and trying to get hold of someone at booking.com is an absolute joke!! I booked a second hotel which processed in exactly the same way nearly £100 more expensive when processed.....what is going on Booking.com? I have always used you in the past and been happy but your standards have slipped dramatically and if this doesn't get resolved I will not be using you again!!