Booking.com Reviews

I pre-paid my hotel through booking.com. After 12 hours of driving, when I got to the hotel they did not have my reservation listed. With 3 percent of battery left on my phone, and with two tired, hungry kids in the car, I called booking.com. After giving my reservation number, pin code and explaining my situation, customer support hung up on me FOUR times. Only on the fifth phone call, do I get a resolution.

I recently booked a hotel -- or tried to -- through Booking.com. Everything seemed to go through, including my credit card information, but I never got a confirmation number or a confirming e-mail. Just crickets. I jumped through all of their silly hoops to access their customer service, but most of the options require you to input your booking confirmation number. So not helpful. I finally called the hotel directly and was able to book the room myself for the same price. Never again.

Booked a house at twin lakes country club in Burton Cumbria via booking.com as a family member was terminally ill and I was bringing the grandchildren to say goodbye to them, the owners knew this and seemed sympathetic, even telling us to arrive early so the children took a 6am flight to find they won't allow access despite being paid in full early, the next day the same thing happened with only half an hours notice, and I was then worryingly sent fake invoices claiming Lyndsey had paid £800 (amount changed on different invoices from her and from Paul McDermott) claiming they paid for alternate accommodation for us which when we checked wasn't true- so I cancelled the booking within the time frame for refund, was promised a refund 3 times on chat and email, but the scammers who own the property won't refund, so booking.com are bound to, but instead of refunding me they disabled my account with the promises of refund (screenshots were taken so this was pointless) and won't open a complaint despite over 30 requests, or refund me, hundreds of emails and calls and 2 months later they claim to not know anything about it. Proof of booking, cancellation and payment sent but they don't want to refund the £5000 I paid them - instead preferring to ignore and block me. Ombudsman and lawyers will handle from this point as it has driven me insane with stress and wasted a lot of time. Daily emails and calls to them and all I get is a repeat email asking for information I can only access via my account, which they disabled. I will never use them again and suggest strongly no one else does. Absolutely unacceptable treatment from both the owners and booking.com. During the two months of daily contact with them on email and on hold on the phone or live chat for 9 hour periods the family member has passed away. No shame at all, Booking.com should refund a grieving family, they made a difficult situation so very much worse.

Disappointing customer service experience.

Booking.com chose not to respond to reasonable request move out a booking due to current travel restrictions and took the option to charge a cancellation fee of 50%.
The service is a sham and endeavours to isolate itself from direct communication and does not log any request through the customer service app to fall back upon.

Don't waste your money go direct to the hotel and ask them to price match, guaranteed you will get a better result...

Marcel

We booked out reservation. They charged us then sent an email saying they couldn't confirm and they would refund us. They did refund us then charged us again for the same booking later. We called and emailed several times and they keep saying they will refund us the $488.88 but never do. To this day they still owe us $488.88 this all happened in June 2021 and they keep lying and not issuing a refund we have literally paid twice for one night in the keys.

Just call the hotels directly, it's safer and you'll receive better rates. I paid to book and hotel and even if everything seemed to work on the Booking.com website, no reservation was ever made due to an internal [email protected] Booking.com. Customer Care told me they would refund me in 7 to 12 working days... more than 1 month later I still haven't received my money back... Probably I will never get it back. I will just delete my Booking profile and use the website to find hotels that i will call directly instead.

What a bunch of thieves, charged me twice for the same thing, can't call them, hotel doesn't pick up and says you contact booking who don't pick after 40 minutes on hold.

Complete con artists, what a massive mistake, avoid them at all costs.

Now booking.com is a scamming thier customers. They makes booking through partners like bedonline, they only tell you that after you pay non refundable. And bedonline instruct property to provide you with the cheapest room they have. So booking "can't help" and ask you to contact bedonline or property after taking your money. It's a scam website

There is a reason why they have 1 star. In my opinion it should be zero stars. This company is ran my crooks and fraudsters. They will tell you lies and give you a runaround to avoid giving you a refund. God forbid you need to speak with someone, they never pick up the phone. There is a 99.9% chance that you will regret using them and you're better off going directly through hotels booking pages. You've been warned

Wanted to cancel reservations for the hotel due to it being in horrible condition. They dont do research on the hotels that they contract with. Hotel was nasty. Had bugs. Drug and prostitution going on. Homeless people hanging around. When called regarding the issue they said that we only was booked for one day but was charged for five days.

In my opinion booking. Com deserves 0 stars and this is why! I booked a 1 night stay on this site for Oyo hotel in st Louis Missouri we drove from southern Indiana 247 miles total and when we got to the hotel to check in the clerk said we got scammed I showed him all The information and confirmation number and he said someone has been selling his rooms on booking. Com and that his hotel didn't even have online booking thank God we was able to find another hotel and a better one at that!

Went to book a hotel booking claims they wont charge your credit card until you stay at the hotel. Just checked my card and the entire amount was charged. Booking sucks use expedia or one of the other travel sites but anything but booking. The entire reason I used booking was because I didnt want to be charged. Its too much of a damn hassle to call booking and the hotel and fight with them over a charge that if refunded would be 5-10 business days anyhow. Screw booking dot com. Terrible experience. Never again.

Booking.com are a joke, take the cash but don't send confirmation to hotel.
Had to pay the room twice, now waiting 10/12 working days for money back.

Gute Auswahl und guter Service.

Took my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in.

Booking.com is a joke. Terrible customer service. Cut off multiple times. Misrepresented the hotel I stayed at. Paid for 6 nights, had to leave after 1 night-ear splitting loud music next door at a "beach club", no hot water, no drinking water(!), no a/c. No help from booking.com whatsoever. Runaround. 1367. 00 charge on my card and they won't help. Bastards, never again...

After making a booking on their website through a partner offer. I made full payment and got a wrong booking that doesn`t even exist with a wrong hotel and wrong number. Booking.com didn`t take any responsibility or tried to help me with the booking. Eventually they took my money and gave no solution to my problem. I have been very disappointed and I don`t intend to use their service anymore, or to recommend.

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and matter-of-factly told me I would not be supposed to check in tomorrow. When I complained to Booking.com, they made him change it back, but then I asked them again to cancel and they still declined, even having understood what kind of a host they were dealing with. I felt like I fell a victim to some gang conspiring against me. Conclusion: client satisfaction means NOTHING to Booking.com!

I'll keep it short and simple.

We rocked up to a booking.com vendor. They said a place has been double booked. They offered us an AirBnb that their friends were running. They drove us there. We waited about 20 minutes for the owner of the AirBnB to arrive. They stopped their car, took one look at us and left.

5 minutes later, the vendor with us receives a call that her friend doesn't want to give us the place because of the way we look.

If you don't want to be held accountable for the racism of the friends of your vendors, maybe look at not having an issue such as double bookings happen so frequently in an age where technological capability is as abundant as oxygen?

In all seriousness, neither of us are ever using your service again, and will tell every person we meet about this story. Absolute trash.

This is the most unreliable site ever. I booked a night stay at jfk a week before my stay with the total amount of $135 including tax and state tax only to get an email from the hotel few hours to my check in that my total is $168. I called the hotel and I was told they have nothing to do with the price booking.com gave me. I didn't plan to spend an extra $33. This just shows this site is the worst place to book a reservation. Better to deal with the hotel directly than booking.com
And did I mention their customer service sucks.

We booked a room, planned a trip to the coast. We ended up in a major winter storm at home tree fell tearing power wires out, that damaged our house, we had to cancel our trip. Called the hotel to cancel and they said sure, Called us back and said we had to cancel through booking. Com so we did. Booking wouldn't cancel and charged us full amount blaming the hotel that had already ok'd cancelation

I've used this site because it offers airline points and good prices. However, I've found twice that properties penalize you for going through 3rd Party sites. (ie. The Hard Rock Cancun refused to put our rooms together, give us a true Ocean View (looking at a pipe), or accommodate any requests because I had not booked directly with them). The hard part is when you complain. You get thrust into a Dantesque Inferno where every request is answered with "contact the property." I'm starting to feel Booking.com is like the Wizard of Oz. There's one little man in the Netherlands, automating responses from his parents' basement. If they have live people to ever help anyone, I've never encountered them -- and I've tried. So my instinct now is to go straight to a site unless there's some other incentive. Also I realized the same properties often show up cheaper on VRBO.

Due to COVID I had to cancel bookings that were "non refundable". Booking.com worked with me for months until I received my refunds. I have had great experiences with booking through them for excellent prices but this experience was really outstanding. Wonderful empathetic customer service folks and virtually no wait time on the phone. They care!

I don't recommend booking.com for anyone because it says one thing and do other. For example, you book a hotel nice and good price when you arrive at the hotel it was poor and very duty and also if you made reservation with other hotel with a better quality of price and location the booking.com knew it will contact the hotel for didn't accept your check in or check out because the booking.com wants you make reservations with them. Booking.com is very dishonest also lies.

Never had problems with booking, booked about 20 times, currently having Genius second level and prices often lower than book directly with hotel (especially with 10% return on my credit card). When borders were unexpectedly closed in Russia, I had a hotel on Maldives booked in 2 days! The hotel didn't want to return the money or move the dates, they just told us that from their end borders are open (though flights from Russia are cancelled). I called booking support and they helped to persuade the hotel to move the dates without additional fee. So I consider service as good enough.