Booking.com Reviews

When I canceled my trip booking kept saying it is up to the property if i get a refund while the property said it is up to booking. I called Marriott headquarters and was told booking buys the rooms and after that everything is up to booking. So why do they keep saying it is the property. I filed a dispute with Capital one. They are handling it now. I am not sure what makes me more mad, getting ripped off $500 or the constant lies.
They have more than my deposit and kept it all.

When my hotel refused to refund a week in my card after I had been there for 3 months but had to leave a week early, I called Booking.com because it's where I made a reservation. The man was very sweet even though I was livid. He placed me on hold, called the front desk to attempt to negotiate my money back. He said they did they have a RIGHT to all my money.

The landlord from there. Clive pyott. Hit me stole 3days of stay money. And was trying to own n groom me. Knock this back he had the balls to slap me cos im very unwell mentally. He tried to offer his bed n kiss my neck. Thought i would depend on him n believe i wouldnt knock him bk. Dont want this to happen to other. I was on street 4 too days n mentally scarred by this. Reported and a reporter is involved n lawyers. Please do not use his properties

Booking.com refuses to acknowledge that I cancelled a reservation. Even though the venue and I agreed that I would forfeit a 10% fee, months after this correspondence Booking.com continues claim that I was a "no show." I will never recommend this service to anyone. If there is a way to escalate my complaint up the managerial ladder I would gladly do so, but internet services obscure such recourse options.

I booked my vacation in Vancouver for a 4 night stay. This booking was booked and confirmed on a "no cancellation Policy", therefore everything was paid upfront. I drove 13 hours with my family and another family who travelled with us. Only to get to my reservation and was locked out of the apartment for 5 hours. They suggested that they would find us an alternative but failed to mentioned they wanted to cram all of us in a 2 QUEEN BED room in a hotel when we had originally reserved a 2 bedroom fully finished apartment. They told me to submit my receipts for reimbursement after our trip. When we got back the refused to pay the difference and told me to kick rocks! Horrible. They are scammers- do not believe anything they say! Book somewhere else with confidence. The customer service reps I dealt with were very difficult to understand, all were from call centres from countries across the world. Horrible.. and shame on you that a company of you capacity who steal from hard working people, especially at this difficult time.

I booked a room through booking.com, it was linked to a page called bring Fido. I went to make a purchase today and my card was declined. I checked my account and found that the hotel had charged me $140 more than the free quoted by booking.com. The hotel told me it was a $20 a day pet fee for my small dog when I questioned them about the charges. This was no where noted by booking.com and left me with very few funds for the week. I was also not told it was per day when I checked in to the hotel. This was very upsetting and deceitful to me and I would not have stayed at this location if I had known of this additional daily charge.

Airline canceled my flight due to COVID-19 and I had bought the hotel through Booking.com. Booking .com won't even give me a voucher for a later date. Isn't this against the law because of the pandemic? Never ever again will I book with this horrible company!!! I also tried to speak with a manager and they hung up the phone twice so they wouldn't speak to me. I can promise you this that I'm putting a bad review every week till the end of the year!!!! I'm discussed with BOOKING.COM!!!!

Do not use booking.com. They do not disclose the fees hotels charge. In your confirmation they state that you will be charged for one night and the remainder will be paid at check in. Then they charge you the full amount. When you call customer service they want your bank statement showing you were charged the full amount before they can do anything about it. Then it will take a period of time before you are refunded the money. Completely unacceptable.

I've had one of the worst experience with them. The information provided on the bookings apps was completely different then the actual accommodation. The rooms did not have private washroom, the room was above the DJ floor, and the beds I had booked on booking were subject to availability. None of this information was provided on the bookings app. Once, I asked for a refund they have been nothing short of a nightmare. I had to make 7 calls to their customer service helpline and contact their online chat several times. Their representatives tell me that the manager will call me back but they never do. One of the worst experiences ever. Stay away from them and don't trust the information they provide.

Under Covid-19 we couldn't make our trip happen. Called several time to cancel the reservation and nothing worked. At my last call the lady kept saying it's our own choice to choose not to go. They have nothing to do with it. The attitude is ugly. The words were cold. Truly deeply disappointed with their service. Customer server please show some humanity.

Will charge your account even though they claim full refund before certain dates. Awful, AWFUL customer service and extremely false advertising. Constant run around to get answers. Dispute all charges with your bank. 2020 scam artists.

Told me flight cancelled. Could get me to alaska thru LAX. No confirmation, I call and she changes departure date,,,and wants 500.00 plus to pay difference. What a waste of time. Nobody needs this.

Booked a Hyatt hotel in Austin with these Thieves. Went to cancel and suddenly there was a notice that any booking placed before March 30th was non-refundable. So, my $620 stay was a permanent hit to the credit card. This little scam they have going with the Hotels is an outright fraud. There was nothing out there about a non-refundable room charge when I booked. This is outrageous during these times. You might as well give them your pin number and let them steal you blind. Don't go near this site! Its a criminal enterprise!!

Very bad!!! A day before checking-in, we received an email saying that it was an issue when booking and now the price is more than double!!!!
I dont like to advertise but Airbnb is much more professional than Booking.com.. TO AVOID!!!!!!

Lost over 2000 EUR due to corona virus restrictions for my Italy booking when I WAS ASSURED by booking.com agents that I'll get my money back if the government restrictions apply (and they still apply at this moment). But contacted them through chat and ALL OF A SUDDEN the forced circumstances on my reservation don't apply anymore. Will not use again - and plus, will remove my listing that's earning them thousands of euros a year.

Booking chain is very bad, not being responsible for its subsidiaries in the world.
You think you are working with a serious company, having the right support, but it is NOT REAL.
Take an accommodation in the city of Lima Peru through the Booking website, cancel the reservation in March 15, and to date I have not received a refund.
I have the tests for whoever wants it.

Despite being offered a free refund by the hotel on my booking because of Covid 19 and having provided all the required info twice - info booking.com had but requested as a delaying tactic - after 5 weeks I still don't have the refund. The company and Glenn Fogel the CEO are cheating me and many others out of money in a time of hardship. Never use them is my advice.

This is the worst company to book through. They suck don't do it. Customer service sucks. They pretty much took money out of my account and put it back in did not tell me and then sent to collections. The reasons I did not notice is because it was an account I did not use. When I asked the company the money was supposed to go to they said it was paid in full. Worst company ever.

I can not even begin to explain how horrible this property is. Our first problem was the price. I was charged more than advertised price. It is shown as a Hotel Condo. It's not it's a delappated house in an industrial area. It's not on the beach or next to the beach. The furniture is old and iy stinks. Trash everywhere and broken down cars. Photos speak louder than words so I am attaching photos.

I booked a weekend getaway with booking.com. My reservations were canceled by the hotel because they were only allowing locals who that were experiencing power outages. I couldn't get anyone on the phone. The customer service number asked for a confirmation number then to press #. After doing so it would just repeat the instructions again. No option to actually speak with anyone. I paid $300 for a hotel I never stayed at and now I'm just in the dark. The hotel couldn't help, nor could my bank. Still haven't heard from booking.com about my refund. I will NEVER use this site again. BEYOND DISAPPOINTED!!

Stay clear of them to book short breaks. They are refusing to help to get hotel costs back from hotel in Italy as obviously couldn’t go due to Covid. They say the hotel is still available therefore cancellation policy does not apply. Shocking.

A company who clears off when trouble arises Booking.com promotes itself as one who makes it easier for everyone to experience the world. However, when issues emerge Booking.com is just gone. 12 March was a dark day in history as there was an official statement which confirmed the pandemic status. As a result, Booking took first measures by publishing some information on their website that in case of official travel restrictions it would be possible to get a restitution even when the booking is non-refundable. It looked too good, to be true… 27 March was the day that Ireland went into lockdown (the airport was not operating anymore and everyone who wandered more than 2 km off their residence address could face legal prosecution). Due to this, I looked on Booking.com if I could apply for a restitution. The advise on the website was to get in touch first with the third party. This what I have done with a copy to Booking.com as wrong contact information has been provided. The number that was given by Boooking.com is only reachable if you have an Irish sim card. Until today I got no response from Booking.com and the communication with third party has been unprofessional and unpleasant. The third party has done everything in their power to deny at every cost the refund. That is to say: they refused to give information on Covid-19, no clarity if we could proceed with the 27th April booking, invoices were drafted in such a way that we could not get a restitution from our insurance. In short, every time they were just hiding behind the non-refundable policy. To solve this affair, we have tried to contact Booking.com. On the website and their Facebook Messenger there was no human reaction at all. When you try to call them and provide them with the correct information you get disconnected by a robot. The only option was a public on their Facebook page. After almost 3 weeks we got a reply. The essence of this message was that there are no travel restrictions to Ireland and the booking can proceed as usual. There was no way to reply on this email. I again explained that I can confirm from my personal experience that Ireland is totally lock. Until now (5 days no response whatsoever). If you are in the same situation or you agree with me that Booking.com should be held accountable, please share this message.

I rate them a ZERO! On 02/22/2020 we waited at the pick up point listed in the instructions for well over 30 minutes. NO ONE SHOWED TO PICK US UP. So I called Park Me Fly at 7:13pm and I got someone who could not speak english. I called back at 7:15pm and spoke with someone who could speak english and I was told that I was not picked up because COLUSA did NOT have any cars! At 7:18 my wife called COLUSA and she got someone who could not speak english. She called back at 7:23 and 7:24 pm each time getting a voice mail in spanish. In the mean time I call COLUSA at 7:23 and 7:24 and get a voice mail in spanish. I get a text at 7:23 from COLUSA (it shows 6:23 because that is my home time, central, so one hour difference) say I can't talk now. At 7:25pm my wife gets a call from COLUSA in english stating that there are no cars available. I called booking.com at 7:26 pm and am put on hold while they called COLUSA. Booking gets the same voice mail after several attempts. I am then given a number in NY to call. At 7:43 I call COLUSA and I get the spanish voice mail. At 7:50 I call Booking.com in NY and they try to find me a car. All cars are sold out everywhere. Booking eventually finds me a car at $163 per day. In the mean time my wife finds one for $141.71 per day but we have to pay all those additional fees or we don't get the car. Booking.com tells me to take that one because it is cheaper. I am then told to submit the papers to bookin.com for reimbursement. They will not reimburse me.

I just spoke with an agent named Joe. He was very kind, and was able to help assist me right away. All complications were resolved in a timely manner, and he was very polite. Would recommend booking.com they are willing to work with you!

Horrible customer service. After arriving to a location that appeared nothing like the pictures, had live/dead cockroaches, live/dead spiders, stains everywhere, along with a room with a horrible smell, we were denied a refund. Booking.com effectively lied to us about the location and then refused to give our money back. Will never use the site again.