We have worked closely with Bookbaby during our self publishing experience and my only concern is the "delivery" time of new books. Original email dates provided have never aligned with actual delivery varying up to 1 week.
Its hard to plan reading engagements and events when our book arrival is undetermined.
All else has been wonderful.
Review by Joseph Cornett2 weeks ago
When I talked to the BookBaby rep about publishing my poetry book, DIRT ROADS And Places They Take You, I was assured there would be no problem to print on only one side of the page. When I received the book, it was printed on the front and back pages. When I complained, Author Support said I had Okayed the copy sent on the computer, BUT the computer only prints on the front page - that was the way I wanted it. Also, the title printed on the spine is wrong. Instead of And Places They Take You, BB wrote - And The Places They Take You. BB added The. Recently, before ordering 100 books, I complained to Author Support again, who was quite arrogant. She informed me it would cost $1,800 to do the book over and correct the title on the spine. Her attitude was so belittling and insolent, I hung up on her. I hope BB will listen to that conversation.
Barbara Ruther, Author DIRT ROADS And Places They Take You
Review by Phoenixmoonn3 weeks ago
Good people to work with excellent service.
Review by Piercing3 weeks ago
Very professional 5 stars will be back
Review by Mesari1 month ago
The support staff was extremely helpful and supportive.
Review by Reens Mouer1 month ago
From a customer point of view I will never order another book from here. I placed my order on the 18th and I received notification that it would arrive by 9/24. I check on 9/24 and it tell me 9/26, now today 9/26 it states that it will arrive on 9/30. I really paid shipping for this? Pretty ridiculous. I will stick with the bookstore or Amazon, and it's a shame because the author lose money and potential repeat customers because they can't estimate the correct shipping information
Review by Theobollix Mashapa1 month ago
In my opinion, the two editors went far above my expectations. I read my edited story and it was smoother than my initial writing. One of my problems was that I had a deadline of 13 days to write the story from beginning to end and some of my text needed work. The two editors corrected many errors and the second editor pointed to a miscue on my part but as I said, it was professionally corrected.
If I continue writing, I'll submit my manuscripts to BookBaby. It was worth every penny.
Review by VaderUK1 month ago
Luckily I found Bookbaby after a search nation wide because my prior publisher, after 20 years, decided to go out of business. I was able to get the "out of business" folks to forward to me all of my PDF's that were on CD's. That in itself saved me a lot of money. I had ten books already in print and Bookbaby has just completed my fourth Children's Book. All has not gone as easy as I would have hoped because of some of the things my former publisher threw into the pot. But with a lot of sweat and Bookbaby's courage, we are now working on book number five of my eleven books. I'm totally happy with Bookbaby.
Review by CholikQC1 month ago
I LOVE THE WAY MY BOOKS CAME OUT! Will totally use these guys over and over for all my books . My books are hard cover and they came out AMAZING! Clean and the cover was beautifully presented.
Review by Atunbi1 month ago
I'm so very glad I purchased the publishing package for my first book. BookBaby provided excellent services and guided me through every step of publishing and marketing. I recommend them to Indie authors!
Review by Tobaz1 month ago
BookBaby was a great experience, exceeding my expectations.
Review by Melzzzz Reijnen1 month ago
Extremely helpful folks work at BookBaby. Guided me through all the steps.
Review by Druidwow1 month ago
Great service and great feedback
Review by Llacy1 month ago
I gave only a few parameters for my novel's cover and the artistic team incorporated them all into an extraordinary cover. I will always be proud of it!
The formatting team had a difficult job to downsize the hundreds of pages comprising my novel to fit the book size I ordered. Wow! They did the job quickly! And they were incredibly patient about complying with my requests for any corrections that were needed.
Review by CryptoAgudio1 month ago
The quality of your printed page was excellent. The binding and "glossyness" of the front and back covers were likewise. HOWEVER, your support to me, as a new publisher, was TERRIBLE! Especially in regard to setting up the cover. First, your people refused to provide me dimensions (in inches or mm) for the cover template. Working just with an unscaled PDF image made it MUCH harder to sort it out and took me 6 tries! Other printers provide such information - why can't you??
Also, I had problems with the quality of my images and illustrations - both on the cover and the inside. Why? Because as a new publisher, I didn't know the best programs to use to ensure image quality was maintained. And BookBaby provided NO help - except to say - the poor quality was my fault. Had you provided me suggestions as to where to go to convert Word and JPEGs to PDF without losing quality - I would have probably had more than just my proof printed by you. I am now going to another printer for my full order - Palmetto - who has been far more helpful in walking a new publisher through the process.
Review by Agio1 month ago
Being a first time at ordering a book, the cover page was a bit challenging, but the finished product was worth it. I will be ordering more.
Review by Coachmind1 month ago
This is a good site if you don't have a clue what you are doing. Though I have since figured out how to format and whatnot myself, I used them for my first book.
Review by Talis1 month ago
Excellent service! Bookbaby always deliver services that meet my expectations.
Review by ClareC1 month ago
Attention to details
The thing that impressed me was that before printing my order they contacted me about the position of the page numbers (all were in the right) to double check if this was what I wanted or was a mistake. The quality of the paper and printing is also remarkable.
Delivery options were not great (although were correctly communicated when I was creating my order), but considering the quality of the job, I don't care to wait a bit longer.
Review by BadgeSourceDotCom1 month ago
They worked with me even step of the way, even allowing me to take a step backwards in the beginning. They answered my emails promptly and with politeness. When I refused the first cover they got back to me in a timely fashion with a blocker buster. During the process they kept me informed and sent me emails on promotions, publicity, and other things I might want or need to get my book off the ground. Ebook went up fast. They gave me a heads-up on when the print would be available. End product very professional. If you want quality and everything done for you I highly recommend BookBaby.
Review by Liviu Alasiz1 month ago
Very helpful consultants. Printed instructions didn't seem complete.
Review by MargaretAtkinson1 month ago
Very easy to use and quick turnaround time. The best customer service I’ve ever experienced! I highly recommend for printing books. Quality product at very affordable prices!
Review by NickB Buslowski1 month ago
Great service! I’ll be back soon to work more with you
Review by Fisto1 month ago
Highly recommended. Cover design team and product was wonderful. Their basic functionality and their support team are five star. The sales person was helpful in the early stages but not well informed on some nuances like text boxes and the rigidity of the date I selected initially for the paperback release. That said the speed and flexibility of the editorial and proofing team was top notch with reasonable fees for edits on proofs. The bookstore is a bit clunky and does not serve orders for gifts which is a bug they should fix. The affiliate review by Readers Favorite did not upload there easily.
Overall I would not think twice to use them again. Just be sure to ask good questions up front and assume nothing
Review by Azeemsha Beda1 month ago
Easy to work with. Web based directions and functionality simple enough for a novice.