I ordered a top and when it arrived it was nothing like described. I then attempted to return it, but the email address where you are supposed to send return inquires just sent everything back 'undeliverable', I then called and left multiple messages. Finally, someone called my back at 8pm on a Friday, but did not leave a way to contact them back, so I left another message and sent two emails to the general 'contact us' address. I have been getting the run around for over two weeks and still nothing about how to actually return the item. Today, I received an email stating that my item was final sale...there was nothing stating that when I purchased it. This is ridiculous and horrible customer service.
Review by Zenjin2 years ago
DO NOT ORDER FROM BONTON, be forewarned
#1 no communication unless I reach out
#2 when something is communicated, it's taken back (their reps gave out wrong information twice, on the phone and via email.
#3 then a decision was made I'm not to receive the boots, nor the shipping charge I was promised refunded and I only find that out because I reached out again.
This company promised a refund of shipping, they rescinded, I have the promise in writing, and on the phone.
They don't have a manager on duty, yet that is the person who changed my order.
DO NOT ORDER FROM BONTON...find what you're looking for from another company and check their consumer affairs rating. It's worth any price difference.
I ended up wasting money and have no product to show for it.
Review by Gay2 years ago
I'm actually sad they are closing the bonton by my house I love that store an the employees are awesome
Review by Tusher2 years ago
Special trip to buy a record player on sale tag 60% off when I went to pay for it ended up being double a retail price less 60% off which was $60 more retail stores sell for and not the price tag on the floor and the manager was rude don't be misguided by they're going out of business sale
Review by Oompah Derrow2 years ago
I ordered a wool pea coat from the web site and it was so inexpensive that I was wary. I also got free shipping and it came faster than expected. Well, I love the coat and now wish I had gotten one in each of the other colors while that special was running. Very satisfied shopper here!
Review by Pikachew Ensweiler2 years ago
Buyer beware: I placed an order for a king size down comforter, and was sent a microfiber twin comforter that retails for $10 in the packaging of a down comforter. Upon receiving it, I contacted their customer service and they insisted I send it back so they could exchange it for the right comforter. I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price.
I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for their mistake?!
I have never heard of such terrible customer service in all of my life.
If you do purchase from them- be prepared to get the wrong item, possibly even packaged in the right retail packaging. And if you do return it- be prepared to jump through hoops and fork out more money, all in an attempt to possibly get the correct item.
Review by Dsquires2 years ago
I placed an order on December 16th for Black Opium perfume with free gifts and a promise of delivery before Christmas. On Dec 23rd I called Fed-Ex since I had a tracking # and they never received the package to send. I called Boston Store and they said it never went. Well dah. She said I had to restart my order and I said I didn't want to do that if I'd lose the free products since Christmas delivery was already out of the question. She also promised that the perfume would be mailed out on the 24th or the 26th. Neither of which happened. I called again on the Friday after Christmas with no clear details. I finally went into a Boston Store in person. No one there could help me but they took my info down and the manager called me the next day with a new tracking number. I finally received the product January 5th with NO free items which were promised with the order. I contacted via voicemail hell to speak with a supervisor...but they don't do that apparently...so I had to email customer service. My response from them was received today, Jan 12th. It stated they were sorry for the mix-up but in order to receive the free items I'd have to return my products (which took 3 weeks to receive to begin with) and reorder. ARE YOU KIDDING ME. So I have to go back to a Boston Store or a UPS site, return my product, and order a new one line. I can't believe the ridiculously poor responses and extreme Customer Service Malfunction. Good luck trying to actually speak to a person who can help you if you have a problem. The in-store personnel can't even do anything with online orders.
Review by Suprakash2 years ago
I bought 12 wax melts, all came in discolored and melted. Also bought 3 woodwick candles 2 of them broken glass when they arrived. Bonton charges 8.95 for shipping regardless of why you are returning.
Review by Ashruf Longstaffe2 years ago
Warning. Do not trust this company. They never sent my rebate and have ignored all attempts to contact them to rectify. They are a horrible sham of a company.
Review by SkopeTekz Reepen2 years ago
Part 1: 12/26/17
I ordered perfume set along with my free gift. My free gift was shipped first for some reason and was "delivered" but I never received any package. Sent several emails but no answer. My actually perfume supposed to arrive Friday, so we'll see.....
Update: Recieved my perfume set with no free gifts. I got an email back saying they were out of stock for the free items and then another saying they weren't able to send me a free gift anymore. I will definitely NOT be purchasing anything from this site. ACTUALLY LISTEN TO THESE REVIEWS PEOPLE!
Review by Odoul Vorcak2 years ago
This site is ill prepared and just a shell of a company. With poor planning and poor customer service, it needs to disappear and allow real sites to step in and handle business.
Review by Colinde3 years ago
The management team and poor attitudes, scheduling, and just incompetentence. First night of labor day sale. No staff on in furniture Dept. Asked to speak a mgr. Stated someone could call next day. Asked if wuld honor discounts from tonight, said yes. But they called and wanted 10% more. I should have ordered online that night. Oh but good news is Goodwill sale will be better on Wednesday, okay waited was 10 more. So I just did it our order was supposed to be in on Friday 15th. And would call with delivery time. Okay husband took day off called they were rude to him and said the furniture Dept isn't in. Called corporate they told me that furniture was there but can't be scheduled for delivery until they check it in and did not have a way of getting hold of anyone until Monday. Well here we are told next date for delivery Sept 23 no sooner. Ask to speak to mgr whom stated we did read the fine print that the furniture is only in wearhouse doesn't mean delivery. But they would waive delivery fee of 100 dollars. They also stated they had no way of contacting or controlling there schedule. Well cancelled order. And will no longer do business, cause apparently that don't want to either. Guess they will be closing soon too with lousey service and a lack of having contact to speak to forget it. Went to a real furniture store spent my money 3 day delivery guarantee already scheduled. Thursday. NOT Saturday 3 weeks later.
Review by Gazmagic3 years ago
THIS WAS TOTAL TRAS
CABINET DRAWER MISSING - I FOUND IT IN OTHER DRAWER AND THEN THEY WRAPPED IT IN BUBBLE WRAP AND SHIPPED THEIR BROKEN JUNK.
YES I HAVE TO PAY TO RETURN THEIR TRASH - SHOULD HAVE BEEN THROWN AWAY NOT SENT TO A CUSTOMER
CABINET CRACKED DOWN BOTH SIDES, REAR LEG BROKEN OFF
AND EXPLAIN TO ME AGAIN WHY I HAVE TO PAY FOR RETURNING YOUR BROKEN TRASH - DON'T ORDER FROM THEM - TOTAL JUNK
Review by Dmag3 years ago
I tried ordering a pair of Steve Madden heels on their website. The website first told me my address was too long? So I had to call to place my order. When I first called, they transferred me to a different part of the phone call to type in my credit card number, first red flag, and then said they would transfer me back to a representative to finalize my order. When the transfer was supposed to occur, the call went blank and I was hung up on. I called back, after a 30 minute call wait that was supposed to be 10 minutes, and a representative said my order was saved as a draft so it wasn't completed and we could complete it. About 20 minutes after I hung up and my order was complete, I noticed my bank account was charged twice for $90 shoes that I was told only were ordered once. I immediately called back, waited another 30 minutes to speak to someone, where I was FINALLY able to cancel my order. Or so I thought. I went through an entire cancellation process with a representative, and about a day later I received an email that BOTH pairs of shoes were being shipped to me and got tracking numbers for both. After being very pissed off and frustrated because I had gone through an entire cancellation process the day before, I called the company again. This time I waited on the phone so long, that I had to put in a call back order because I couldn't wait any longer on the phone. When a representative finally called me, they told me there was nothing they could do about it because the order had already shipped. I asked the representative if they could contact Fed Ex and see if they could just send the package back to them immediately, which of course the representative said that wasn't possible. I hung up with the Bon Ton representative who was extremely hard to understand, and decided to call Fed Ex myself. When I was on the phone with Fed Ex, I gave them the tracking number I was emailed for the shoes, and they said that tracking number did not exist, that the shipping label had not even been created yet, so that the company has to still have them. Funny enough the email Bon Ton had sent me said they had been shipped out that day. I am a frequent online shopper, and this is BY FAR the absolute WORST company I have ever had to deal with. They are terrible, sketchy, contradict themselves, they shouldn't even be a company!!!!!!!!!!! DO NOT BUY FROM THIS COMPANY!
Review by Matsoukas Beistegui3 years ago
I found the personnel at the Stroudsburg Mall- Stroud Mall very helpful .I purchased an item from Clinique and when my foundation was not the exact one that I had,Jackie made a special effort to help me pick out a shade to my liking.Her co-workers also very pleasant and friendly to the customers around me. They even assisted others in finding the correct department for an item they were looking for.
Review by JacquiArthur3 years ago
After reading some of the negative reviews, I was hesitant to order from bonton.com. However, I read a review from a satisfied customer and decided to take my chances. The product I ordered was significantly less expensive than any other store, and I received it a week later without experiencing any problems. I can't address customer service issues, as I had no need to contact that department.
Review by Pardis3 years ago
I purchased a popcorn popper from bonton.com. After receiving the product, I went to use it. It worked great for about 20 seconds when the machine started making a loud noise as if something inside broke. I instantly got online to the customer service who was more than happy to send out a "new" one. I received that today and to say that I am dissapointed is an understatement. The box was previously opened and re-tapped shut again. They sent me a used/ possibly refurbished machine! (Remind you, I bought a new one, not a rederbished or used) the inside of the popper had not been cleaned out and looked used. So I went back to the email with the same customer service representitve to see if I can get a new one instead of a used. To that she said "we apologize but we are only able to resend an item 1X per order". It seems that would be the perfect thing to say to not take responsibility for what happened. I am very disappointed in my purchase and would not recommend purchasing from them in the future.
Review by Pembe Hamimi3 years ago
After ordering Christmas gift a watch for my brother. They sent a cancellation notice after 4 days . Looks like this guys are not a professional online sellers. They don't care about customers. I try try calling the customer care they are not even responding to my call . No more buying anything again in bonton.
Review by NancyMMiami3 years ago
Ordered 2 dog beds with a $50 off coupon, they cancelled my order, didn't offer an alternative and wouldn't honor my coupon on a substitute item. Toll free number to reps working out of their homes have no manager or supervisor to connect to and do not offer any solutions. My emails are being ignored also. Facebook is loaded with similar complaints. No wonder they are doing poorly. I will never ever purchase from this website/store again.
Review by Lutzia3 years ago
I am an long-time Bon Ton customer. On Monday, 11/28, I tried unsuccessfully to place an order online. I call the customer service number for assistance. After an exceptionally long hold time, I left a call back number as the automated system suggested. As of today, Friday, 12/2, I have yet to hear back from customer service. On Tuesday, I then submitted an email on the website, explaining my problem. No response. On Wednesday, I submitted an second email through the website. No response. Today, Friday, I tried reaching the corporate offices in York, PA with absolutely no luck. Finally, I ended up back in the phone queue and this time I decided to wait them out. I held again for an incredibly long time. Eventually, someone did answer. I asked to speak to a supervisor and was told there was no supervisor present. After explaining my issue, the truth came out that supervisors do not take calls from customers ever. I was told that I could leave my information and they would call me back within 48 hours. I have absolutely zero expectation of ever hearing from anyone. This is the worst customer service I have ever encountered. Bon Ton absolutely does not want to hear from you. I am considering just closing out my account, returning the multiple rewards cards I've received from them, and calling it a day.
Review by Missdelighty3 years ago
I went to the store and exchanged a comforter for a larger size. I was told that it wasn't available in the store but that it was online, so I paid the difference for the larger size and was to have it shipped directly to my home. However it never came and when I called asked where it was they said it was out of stock and yet I never received my money back. Will never buy from them again.
Review by Jayedal3 years ago
Bon-Ton is unprofessional company and they have poor customer care service... I didn't receive what I ordered... called them 3 weeks ago, they said that they are going to refund me... they never did... called them today they told me: we didn't refund you and we don't know what to do.
NEVER DEAL WITH BONTON... as you don't want to get robbed!!
Review by Youtubeking3 years ago
Wow, I will NEVER order from these people again. I ordered a dress and it was too big so I needed one size smaller. I called their CS department and the guy told me that the label attached to the packing list is a pre-paid label. So I sent the package out and a week later it came back (guess what? It wasn't a prepaid label). So I called the CS department again and they said they would email me a pre-paid label and that I should receive it in 24 hours. Well, it never came so I had to call again and wait another 24 hours. Finally got the label, sent the package out and they received in on June 3. They still have not sent the dress. It's in stock - I've checked every week online. They can't tell me why it's not been processed - they say it takes time. I was originally told 10 days - which I think is crazy anyway for an even exchange. But as you can see, it's been 4 weeks tomorrow. Very disappointed and I've never had such a bad online shopping experience in my life.
Review by Letristy3 years ago
We just got screwed by BON-TON. We were sent a deal alert from Brad's Deals for a Kitchen Aid Mixer that included a rebate for an Ice Cream attachment. Instead what we received from BON-TON was what is termed as NOS or New Old Stock. In other words, we received a discontinued model from 3 years ago that IS NOT included in the rebate program and KitchenAid will not honor, of course. I passed on a similar deal from CostCo (very trust worthy) to buy something recommended by Brad's Deals(very untrust worthy) and BON-TON keeps giving me the run around. I only wish Brad's had vetted the company the way they say they do on their web site. Honestly, if Brad's had gone to Consumer Affairs, as I finally did, and reviewed the numerous complaints concerning BON-TON and their unreliable/nefarious web sales tactics, and they are truthful about their "vetting" process, they would never direct a consumer there again.
Review by MailmanChad4 years ago
Awful experience. Grill arrived and the box was clearly ripped open and taped back up again. Only item in the box was grill. No drip pan,instructions, etc. I called and the nice lady told me they would send out another one right away, along with a confirmation email. Never received confirmation email, sent several emails inquiring, no response from BonTon. Called today and they want me to ship back the box, told me the original customer service person didn't know what she was doing. This means a trip to the post office I dont have time for and another few weeks before I get my item. So disappointed.