Ordered my blind on May 9th. Received yesterday in the mail. Color and material are not what I ordered but I cannot reach anyone to resolve. I have called, emailed and attempted to live chat. No response. Not sure what I can do at this point. If anyone is out there paying attention to reviews my order # is 8908414
Review by ChaoticRamses2 months ago
Ordered on 9 May and have a shipping date of June 17 it is now July 15 and we cannot get through customer service. We are having the same terrible experience with this company and feel that we have just lost our money.
We are at a complete loss and would like to see if any one else has been able to have their monies returned.
Review by Dfulzul2 months ago
I ordered blinds and was given a date of delivery. They said they would contact me if anything changed. Instead, for a month and a half I had to keep contacting them, only to be told each time the blinds would ship the next week. They never did ship after waiting all that time that I could have had them delivered by another more reputable company.
Review by Belins3 months ago
It took 3 months to make blinds... then they made them wrong size. When I called costumer service got a recording they were closed due to staff shortage.
Review by Bulla3 months ago
My experience is still ongoing. I placed an order on May 26 2020 and was to ship June 15. Today is July 9 2020 and still no blinds and can not get an answer from anyone when they will ship. The first issue is you must leave your number and they call you back. When they call you back they tell you they need to transfer you to that dept. Then you sit for 10, 15, and 20 min with no one picking up. I do not have a clue about their product but i can tell you their service is awful
Review by Millet3 months ago
I got a confirmation that my blinds were being made may 9. It's now june 17. Worst part is, they wont take emails, and they dont call back when you hold your place in line on the call. Just called, said they were closed. About 2 hours early, and 4 hours after they "held" my place in line. They had no problem taking my money, but cut labor for covid, destroying any hope for customer service and made the delivery times ridiculous. The only reason I gave them 2 stars, is because the last order went fine. I ordered 3 blinds. 3, and nothing fancy with them.
Review by Govt3 months ago
I ordered my blinds May 4th, 2020. I go and look to see if I have any e-mails from them... yes just one stating that my blinds are being made.... it's June 22 and I yet to receive my blinds. Took my money yet can't get ahold of anyone to why my blinds aren't here. I'm going to Home Depot next time least I know what I'm getting there.
Review by Oka3 months ago
We are needing someone to contact us. We ordered blinds from you, waited 3 weeks and they were the wrong size. You sent out a replacement. 4 week to deliver. They are the wrong size. We cannot get anyone one the phone. Tried live chat. We paid $2300 for 4 blinds. Are you not a legitimate company?
Review by Connette3 months ago
he worst company to buy from
We ordered blindes in April and still waiting for them. Its mid June now. At that time they promised to ship them in mid May.
Customer service is honestly the worst I have ever experienced, whenever we called - if - we get a hold if them and they say completely different dates and by now its obvious its just BS they make up. 10 times we got 10 different dates, and product never makes it here.
Review by Peki3 months ago
I had emailed with a customer service Rep who was amazing and very attentive. I told him the measurements of my windows (big tall windows) because I was worried I wouldn't be able to reach them and he said there isn't a pole that's made by the brand of blinds I bought but that he could add one to my order manually. We ordered and paid more for top down bottom up cordless. Fast forward. Blinds were installed (crappy install directions) and the pole I got doesn't even work with the clips They supplied me with. Meaning, the big windows are a complete pain in the ass and I'll never be able to use the top down bottom up cordless option on any of my blinds. I've called and left messages and no one has called me back. I've emailed early on and the last lady I talked to said for me to send her a pic of my pole and the clips they supplied me with and that she would come up with a solution. NOTHING I've emailed her back like she wanted me to a couple times and NOTHING. The online chat is even full and now they don't email WTF!! They say you have a 30 day satisfaction window and I feel like they are dragging their feet. I will not let this go. I'm to the point where I want a full refund. Very disappointed after my mother in-law had a great experience (precovid) with this company
Review by Bafford4 months ago
Buyer Beware-I need to cut down the size of the blind (from 34" to 30"). They will not cut it (will void the warranty). They will not provide the manufacturer or another party to cut it. My option was to buy a new one at my own expense or throw it out (too expensive to throw out a custom solar shade) no refund. You have 30 days. Exact measurement is with their consultant. Good luck finding someone who measures for them in your area (there wasn't anyone in my location). Nevermind the website indicates that the SUREFIT Measurement Guarantee is separate from their Satisfaction Guarantee, but they treat it the same. I am very angry and will NEVER BUY FROM BLINDS.COM AGAIN!!
Review by Pneuma Motz4 months ago
Very difficult to contact customer service. When contact is made, agent hangs up before any resolution is made. Very hard to understand agent due to language issues. Cannot contact CS via email at all. Problems still not resolved after weeks of trying.
Review by Rymaster4 months ago
Ordered my blinds almost a month now and already passed my delivery schedule date and my blinds still haven't send out yet!
Not very happy!!!
Review by Livsey Kyrnza5 months ago
Made three separate purchases and it just got easier.
Review by Prochalski5 months ago
OMG I ordered for the first time and paid $500 for 2 blinds and received them after 3 weeks and they are so cheap looking and NOTHING like the web site. I called and I get a message do to the Covid-19 they are limited and it would be an hour hold time. I have no way to leave a message or email. I will never purchase from them again.
You would be better off going to lowes or home depot. This price for this cheap crap is unbelievable! And I can't get in touch with anyone to. And yes, NO REFUNDS!!!!
Review by CustomerTop Cardace5 months ago
Great blinds and service. I had a return and the service was wonderful.
Review by Enchi Derrow6 months ago
This is a follow up to previous review. Since posting here a few weeks ago, the company has reached out to me and has rectified the situation. My special thank you to Robin who diligently followed up on my past order. She has credited my owed balance for ordered shutters to the original cost as stated on blinds.com website and has looked into the ordering protocol on the website. I have one more window to cover with shutters and will be ordering from this company again. Thank you for looking into this matter.
Review by Shorti6 months ago
Bought some blinds for my back door but sadly they dont roll up efficiently, always goes to one side and now the borders are broken. I wanted to return them but a couple of agents including [email protected] are not answering emails anymore.
Review by KristyJ Nerozia6 months ago
Web site is great. Order is easy with no nonsense links. Clear instructions. The packing of these 5 foot blinds was fantastic! Arrived safe and sound and right on the date issued after order.
Value and price is exceptional!
Review by Fumiko Coustin6 months ago
Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery of the blinds until we actually moved into our new home and I was told no, once the blinds were made they would be shipped our immediately and there was no way to put our blinds delivery on hold, we had to accept delivery. Really! So now I am being forced to accept delivery to an address I do not actually live at yet, due to no fault of my own, and blinds.com does not care and will not work with me. I am already stressed out with moving and now blinds.com is adding even more stress to my move.
I truly regret ordering my blinds from blinds.com. Please be aware that blinds.com will NOT allow you to make changes to your delivery address and will force you to accept delivery even if you do not have the ability to do so.
Shameful business not willing to assist a customer. You have been warned and should think twice about ordering from blinds.com especially if you are unable to take delivery immediately.
Review by Kieryn Hazaki6 months ago
Great service through the ordering process received samples quickly blind got perfectly
Review by Sonnya6 months ago
Shipped in a timely manner. Was just what they advertised. Easy instructions.
Review by Eldrish6 months ago
I had no problem ordering these window blinds. They were delivered on time. Installation was easy and sizing was perfect.
Review by DearTheo7 months ago
The blinds are well made, and fit correctly. The color enhances our kitchen, brightening the room when closed, and ease y to open and close.
Review by Abolonss Gasimova7 months ago
The design of the blinds were very good BUT I received two set that had been returned. I ordered blinds for a 48 inch window and the adjustment strings were only 12 inches long. They would have received a 4-5 star rating IF they had replaced the strings with the proper length. I will never order from them again and I will demonstrate the unique feature of these blinds to all our visitors,