Great products and customer service.Shipment always fast and the packaging done properly.
Review by Yazdel Meerdink2 months ago
Ordered a Ritchey frame on the 1/9/2019, after 3 weeks I received an invoice from customs for GST/handling fees. Most other sites include GST into their asking price. The main reason for ordering form them was the good price, which in retrospect was just misleading. Will not use them again.
Review by Aaroon2 months ago
Great Product Selection... And a resilient service delivery team
Had a very difficult experience with deliveries of order, from the first one being late to the third being very very late (2 months late)... But a resilient service team that would not give up on trying new ways to fulfill the order...
Finally comes down to experience and learning from mistakes... I have learned not to order anything thru DHL post office (NOT DHL Express). Hope bikecomponents have learned to listen to customer requests more carefully...
Review by Judwin Agyeman2 months ago
Poor Service Quality.
I has taken more than 2 months since order and absolutely nothing has been resolved.
Great product selection on website... when comes to delivery is really sub-standards... from not knowing what products can be air shipped to completely lack of knowledge of delivery process.
Great product selection, not so good service.
Review by Eleb2 months ago
Ordered an SRAM AXS upgrade kit, been waiting for 14 days without delivery. Now they're blaming DHL for not delivering but apparently other couriers can ship the items. I'll order mine from someone else.
Review by Kizminda2 months ago
I now order stuff yearly from bike-components from France, always better priced than here, and an overall secure and very pleasant experience. They're reactive but not in a in-your-face kinda way, and always respond when you have questions. Can't recommend enough.
Review by Jimmell2 months ago
Excellent product quality and fast delivery!
I have not tested the tires myself yet, I am waiting for the onset of winter :)
I will recommend this store to my friends.
Review by ShawnaK2 months ago
Have made at least 5 purchases with Bike-Components and never faced a single issue. The shipments are always on time, neatly packed with enough cushioning. The prices are a tad bit high, but I managed to get discounts using 'price alert', so a win-win situation for me. Would be happy to continue shopping with bc in the future!
Review by Siantelle Sollitti2 months ago
Incompetent when it comes to delivery and update of the package.they where blaming DHL for the inconvenience but the truth is they where just neglecting there job and securing whats the status of the delivery . My order was on September 2 till now no update from Emirates post(uae post office) or movement whereabout of the package. I just ordered same date from germany other. bike stores the delivery just came in 12 days. Im worried i have a competition to attend. I blame my self for trusting you. Im really mad and disappointed for this.
Review by Yerma Raczkowska3 months ago
Excellent online service and fast delivery to Belgium. After-sales support is great too and replies by email within less than 1day.
Very large choice of bike parts available on their online store.
Review by Caledronica3 months ago
3 customer service staff looked after me extremely well. The first one informed me that a product wasn't available and was quick to offer a solution. The same one then fielded my question about adding more parts to me order.
He (Christopher) even went to the effort of combining orders and calculating the difference to make it super easy for me. The order went out and then I got a notification one of the items wasn't in stock. This was an error and the second staff member (Pascal) quickly rectified it.
In the meantime I received shipping instructions on my (now combined) order, but it was almost too quick that I thought there was no way it included everything, so given my track record with staff responsiveness in the past I asked the question. The third staff member (Daniel) confirmed it was accurate.
Throughout this Christopher was checking in also.
Seriously high level of customer service was shown on a difficult and confusing order (sorry!). I've shopped on my online bike stores (n+2), such as the big Wig, and this one has the best service. Oh, and they have the widest range of products and decent international shipping costs/delivery timeframes.
I had to leave a review to day thanks to the team.
Review by Blackburn Benthm3 months ago
Very easement store, with fast delivery (orders to Russia are delivered in 10-12 days). The store delivers certain categories of goods (wheels, cycle computers with GPS) that other stores cannot deliver to Russia. In one of the orders, the store made a mistake, because of which I had to pay a fee, but after contacting the support service, the store reimbursed me for a gift voucher. It was pleasant and unexpected :)
Review by Tallylo Motzev3 months ago
Product Ordered & Paid For, Received An E-mail About It, Offered To Sell Me Something Else That Was Twice The Price. Ridiculous, Customer Service Hasn’t Gotten Back To Me Yet. Really Annoyed.
Review by Roumpini Queiros4 months ago
Update as of July 2019
Have left 2 negative reviews for products I bought back with my last order, which was falsely advertised in delivery time for one item. Ok made an agreement, however I had to insist onto delivering the rest of the order. I was not convinced even single time not to cancel order. I had to put here 1 star rating for customer service manager to come back to me and only then they reopened the order... order worth 400Euro, ok... so being in position not to take it...
But anyway, 2 products, I do not like with their performance (Onza Canis B+ ended up with 4 flats after a single ride in trailpark, ok that might happen, poor quality check at manufacturing level or whatever), however this particular was running with another product which I left review for, again negative = tire sealant. It did not seal 3 out of 4 holes (the 4th one needed to a plug). 2 flats were just above like 4mm above the rim. The other tire was ok...
But have left review on the bc website that I'd like for someone to come back and discuss...
After the 3rd attempt of myself contacting them, someone will come back to me asap = took 10 days. Guy who's picking up review gotten sick, that may happen, but there's no one to standby? Well they do not even bother convincing customer who's wanna pay 400Euro for goods with a solution unless you write a bad review...
Used to be perfect 2-3yrs ago, reachable, prompt answer, no everything takes ages and I am fed with going back every other day and reminding myself and explaining everything all over again.
I also work in customer service, so have an wider gauge for understanding how this type of service works but this is poor staffing, poor customer engagement, just directed to sell?... well maybe not even that...
If you wanna better service and do not want hassle yourself over the order or a problem once you get your goods, spend your money somewhere else...
they just grown too big, I guess...
Review by Hamagga4 months ago
If you see "Sale" in this shop do not rejoice in hope, it can be not real.
On July 7 2019 bike-components announced so-called "suspension sale". Hot prices motivated me, and a have payed few orders. Three forks for my family where payed and i was so excited and wait for shipment.
On July 10 i've received next email:
all Rock Shox forks from the sale are sold out.
I had to cancel the orders and we will make a refund.
If you are interessted in any other fork, please let me know the item number and exact specifications and we will check it for a special price.
Sorry for the circumstances."
Looks like those sale was kind of a catch. I can't believe, that inventory of goods is that bad in this shop, that they have missed all orders i've made. Big disappointment.
Review by Bucket4 months ago
Excellent service!! Totally recommended!
Review by Risdal4 months ago
Despite few problems, hiccups on the last order I managed to get a customer product where everything was solved to my satisfaction. Customer service tried everything to get me happy, it just took time. Things described earlier happen, however st the end the final result is that matter.
I do recommend this shop!
Review by Watchout Zunino4 months ago
Always perfect buying in this shop. The best support a shop can give to the customer. My favourite bike shop.
Review by Kirkbyfox5 months ago
Thank you to all Bike-components staff for an excellent service and shipping to Canada. Wheels arrived without a scratch and I look forward to placing more orders in the future.
Review by Jsalt5 months ago
For me bike components is the company ever, i like to buy thinks in this because they have good quality and also a fast delivery, thank u bike-components 💪🏽💪🏽♥️
Review by JanelleM5 months ago
Excellent service! Order despatched same day as placed, arrived the following morning. Very reliable seller. Many thanks.
Review by Attawut Underbakke5 months ago
True profesionals... excelent comunication
I paid extra and they refund me !!!! wow
Lo recomiendo ampliamente
Envio a MEXICO CITY
Review by Sicaruiscz5 months ago
I am disappointed! Service is clearly overvalued! I actively buy goods from online stores from all over the world, but I have never met such a terrible service anywhere! A large online store makes a sale of bicycle forks and is not ready for a large number of orders?! I paid for two bicycle forks, as a result, after 3 days the order was canceled with the explanation that the goods were already sold! However, when I made an order, the product was in stock!
Now I lost 20 € due to currency conversion.
Good luck bike-components, keep fooling people again!
Review by Bafford5 months ago
Very good service and quick actions. I'm very pleased with Bike Components and recommend it.
Review by Diesha5 months ago
İ ordered mt7 pro set on 8 may and after 12 days the package is still in germany customs...
Because of this delay i cant race,train etc
10 may i ordered a lot of thing from crc and 17 may they came from england to my house
Looks like i never get my brakes from dhl