Book arrived quickly and in great shape, as advertised..
Review by Ichell3 weeks ago
I’d give 0 stars if I could. Ordered my book on the 9th of September, didn’t arrive until the 24th. Paid for higher priority shipping as they give that option, not knowing that it was a scam. Promised date was the 15th with that extra payment on shipping (almost $10 extra). I emailed multiple times about my refund on the pointless payment on shipping as my order was most definitely not prioritized at all. Didn’t receive any reply until today (Oct. 1st) and they themselves said that the higher payment options on shipping don’t make it ship faster at all amongst saying that it did deliver on time which was nowhere close to what happened even with the new delivery date they gave me on their package tracking which was the 20th (that I only found out days after it was originally supposed to be delivered.) They’re literally misleading and stealing money from people. They’re refusing to refund the shipping I paid when I could’ve just selected free shipping and got it on the same date or not used them at all as I could’ve gotten my book anywhere else in less time. Horrible customer service, horrible business. Their books are also not lower pricing either, get your books literally anywhere else. Amazon has way lower prices and guaranteed shipping for what you pay and also don’t treat their customers like trash. DO NOT BUY FROM HERE ITS A FREAKING SCAM. THEYRE JUST STEALING MONEY FROM STUDENTS WITH NOTHING TO SHOW FOR IT. NOT WORTH IT AT ALL. IM LIVID. If you’re looking to pay a ton more with no idea when your book will actually get to you even if you pay for higher priority shipping and HORRIBLE customer service that won’t own up to their bad business, then sure go ahead.
Review by Juan Hernandez Holeong4 weeks ago
I paid a book for price of more than 200 usd and I have been waiting for more than 11 days, and it is not delivered yet. Terrible service
Review by Duffster1 month ago
On time!! No issues at all. I am very impressed. This is my first time using your service.
Review by NKYMaltMan Kuzelin1 month ago
I ordered a $150 textbook and paid for expedited shipping. I was sent the wrong book. I then chose to order the textbook from a different company because I was told I would not be sent a replacement from BiggerBooks until I had returned the incorrect book. By this point I was in a time crunch because my daughter was starting school and needed the book. I mailed the incorrect book back two days after I received it. Two weeks later I had not received a refund. I tried calling the company. There are NO customer service representatives available by phone. I did the live chat on several occasions, spending HOURS of my day waiting in line to speak to someone. I finally chatted with someone who informed me it would take up to 7 days to re-shelve the incorrect book and then another THIRTY days to receive my refund. 30 days??? Absolute nonsense. This was a mistake made by the company. They sent me the wrong book. Now they're holding $150 plus almost $20 in shipping fees for THIRTY days. Horrible customer service. Horrible response time to emails, etc. No regard for the customer's time. Very disappointing.
Review by Weaverb1 month ago
gave the wrong edition of the book, and came almost a day late.
Review by Ecigmate1 month ago
I received my book, and it was in good condition. It didn't take long for delivery.
Review by Went1 month ago
If I could give Bigger Books zero stars, I would. I ordered one book on Aug 12, and Bigger Books immediately charged my credit card on that day. On Aug 20, I received an email saying, "Due to a change in availability from our supplier, the following item(s) have yet to arrive in our shipping facility." On Aug 26, I responded to this email asking when I might receive my book. On Aug 27, I went to the website and emailed the same request. NO RESPONSE EVER. Also NO ability to reach a person at the phone number listed on the website. After a long message, the recording says it will text the number from which you are calling. My landline does not have the capability of receiving a text! On Sept 4, I emailed another request regarding the delivery of the book I ordered and for which I have paid. NO RESPONSE as of Sept 10. Yet, the book I ordered is available for purchase on their website and the website for eCampus, a website that carries the same address as Bigger Books. This company has NO INTEGRITY. I am planning to cancel my order; I am hoping that I will receive a refund as quickly as Bigger Books charged my credit card.
Review by Malinowski1 month ago
I am very concerned that this site is a total scam.
They took my money and it’s been over 2 weeks and book has not shipped. My daughter desperately needs this book and is having issues with not being able to complete her assignments because this company is refusing to send us what we paid for. Extremely upset.
Review by HaleyL1 month ago
I received missing material. Ordered Flash cards however, missing 14 cards.
Sent messagea to request for refund.
It is in two weeks I have not hear from them. No email, no call.
Review by Brad King1 month ago
Don’t ever buy from this website I paid for fast shipping and I still haven’t received my textbook and my class has already started! They don’t even connect you to an actual person on the phone they just tell you to go on their website which doesn’t help.
Review by Alicenguyen Stenset1 month ago
Very good experience buying some books for my kid. Best price too.
Review by LosAyalaDave Monuvere1 month ago
I received my book on time and in the condition promised.
Review by Socpopco Laingen1 month ago
Good books but their website and customer service isn't good
Review by Andrula1 month ago
First timer... the process was simple on the website & the delivery was received in a timely manner.
Review by Eye Parcke1 month ago
I ordered a book 8/29 for my daughter in college. She is now in class and doesn't have any book or even know if she is getting the book. I want all my money refunded including the shipping fees as it sure took 2 seconds to get that money out of my bank.. No excuses!! I will be filing with the BBB. It still says order processing and no communication whatsoever. DO NOT USE this website or this company. It needs to shut down immediately. This is a total scam.
Review by Rossemary1 month ago
Got everything ordered without delays!!
Review by Tissea Zbieranek2 months ago
Had several choices of the book I wanted. Ordering was easy and delivery was prompt.
Review by MediumSafe2 months ago
I ordered my book on Wednesday and I still haven’t received it and I did one day shipping and I still haven’t received my book. I need to know if this site is a total scam, I want a refund or my book. I hope this issue can get involved.
Review by WllPower Madgwick2 months ago
Books at a fair price and shipped quickly.
Impressive and for a first purchase everything was done well.
Review by Rushir Saevland2 months ago
Loved their service received it on time!!!
Review by Mulkina Conache2 months ago
Books arrived! We are very happy with the condition of the books. Thank you!!
Review by Congzheng2 months ago
Review by JetmirRexha2 months ago
I received my book very quickly
Review by Afosi2 months ago
Y’all I got this book for WAY cheaper than my university bookstore!! Like $100 cheaper!!! And it’s in great shape!!