I couldn't remember my password. Tried for 2 days to get pass word. I had bought a game in 2017. It kept giving me that old one not the one I ordered new game 8/2019. I couldn't remember the old one and couldn't get any help. fake chat is recorded because I called a few times and got the same thing. It transfered me to a screen to pay one dollar for help. just wanted to cancel that perscription I never use. Problem was I bought the same game in 2019 that i bought in 2017. NO MORE games from them.
Review by Jidedangshi2 months ago
I quit buying games from BigFish and just play the ones I have already purchased. I loved BigFish when it was still viable. The games are horrendous and the graphics are worse............A sad end to what used to be.
Review by Rhondi2 months ago
Beware! Don't waste your time with Big Fish and Tapjot diamond incentives. Big fish did not pay out diamonds through Tapjoy for Home Design for their casino game Magic Slots, although all the requirements were met. A waste of precious time!!!!
Review by Ashfaque3 months ago
Forget about it if you have Windows 10. Have contacted customer service numerous times at one point they sent me a free game certificate which I did not use because the game won't play. I kept getting referred to their forums and get pages of steps to follow to fix it. None of it works. It's my computer, graphics card etc. My computer is brand new with all the latest and greatest. They got their money from me, I got zilch, nada so in effect you never really own what you paid for. I want in on a class action fraud suit.
Review by Meldmaster3 months ago
Signed me up without my consent for a monthly game club with a $6.95 charge, and it was very difficult to get off the list since the company will not offer email, chat line or phone customer support.
I would stay away from this organization.
Review by Clientkiki Bocin3 months ago
I have played big games and purchased these apps for over 7 years. I’m so frustrated that this company doesn’t want to do updates so I lose access to all of the games that on average I spent 5.00 each on. They don’t take accountability for it either and blame apple and android for no longer supporting there apps which is a complete lie. Garbage company and garbage service.
Review by PuddingSmasher Delayat3 months ago
OMG! I love BF! Been playing for years! Keep up the excellent work!
Review by PattyCat Bushby3 months ago
The demo versions don't play through. They keep ending after just 20 or 30 minutes of play. I've bought dozens of HO games over the years and always had fun playing, but now, I'm not so sure. I've emailed CS about this ongoing issue, and they always blame it on my computer settings, or my firewall, which is bunk. Instead of a legit tech person FIXING the issue, as I'm not the only player who has addressed it. They simply don't care and just issue a complimentary ticket, which is good for only 7 days.
Review by Direwolfiez Penhallow3 months ago
You cannot get a refund with this company, they only offer credit towards another game!!! My game didn’t work properly and I just wanted my money back and they refused! Not happy! I’m just going to go to Steam where they happily refund you your money if a game doesn’t work right.
Review by Prianca4 months ago
I have been buying & enjoying big fish games for years. But they just lost me as a customer. Bought a game (European Mystery face of envy.) It will not let me play it through again. Asks me to unlock! If I click on unlock, nothing...and can't find anyway to get help except to get faqs which do not helo my situation. How can you guys go a good & faithful customer? I will warn everyone against you Big Fish, unless I hear from. Which I haven't because I can't send an actual question.
Review by IReyes4 months ago
I hate you big fish game I hate you
Review by AndreaMD4 months ago
This game is BIG SCAM never buy when you start buy game give you play maybe 5 min and again offering sale this game is big joke NEVER BUY NEVER
Review by KeithHagedorn4 months ago
What an absolute shame. I have been a customer for over 11 years and previously could not fault the customer service or standard of game. Lately, they have stopped issuing game codes when they are owed to the customer as they advertise and have absolutely refused to respond to any type of communication whether it via email, facebook, twitter or direct message. I will be cancelling my account and I am honestly gutted about this. However, I refuse to be treated this way when they are taking my money, without fail, every month and have been for over 11 years. Such a shame when a good company goes rotten.
Review by Photobooth4 months ago
I am disgusted by the new 2019 Big Fish. When I heard they had been sold to some Australian company and had fired 15% of the business, I became nervous. Then I discover they have decided (the new owners) to shelf all HOGs which Big Fish was famous for and make a bunch of crap coin games like Gummy Drop. On top of this, I have repeatedly asked for help on various games since this new ownership and I have never gotten help and they are still selling games they fired the developers of (I suspect) that dont even work. They destroyed some of my favorite games by doing atrocious sequels (check out Haunted Manor 1,2 which were done by original developers and then look at 4. It’s truly terrifying. I think they believe the public are easily amused. Where are the cool stories? The journals? The amazing art? ALL gone except for maybe one game a month by an outside developer like Artifex Mundi or Mad Head) Hence, I am going to cancel my membership and buy directly from the developers unless this company stops pillaging the Big Fish name.
I wont buy products that are advertised as the same thing I have been buying only to discover they have completely destroyed it. It’s like going to buy aspirin and ending up with a cotton ball. Wake up Big Fish! You’re losing your customers!
Review by Surapee5 months ago
I have had big fish game for probably 4 or more years. I uninstalled and tried to reinstall now all I get is down load pending. I have the storage space to reinstall.but nothing is happening. Can some one from big fish tell is my android phone is no longer able to get the BF APP. IM IN A CLUB ALSO,I WOULD LIKE TO GET MY GAME BACK BEFORE IM KICKED OUT. TYVM MY FRIEND CODE IS 21863951
Review by Alieo5 months ago
I feel they could improve their interface so it would be easier to notice the membership thing but after sending in a complaint everything was sorted out super fast. Games are really cute.
Review by Krinos5 months ago
i have been buying games from bigfishgames for many years but recently i started being billed a monthly fee - it seems i had agreed to becoming a 'member' during my last game purchase. I have cancelled this membership on the webpage but found it impossible to contact a customer service to request the most recent charge for this be reversed. I won't be purchasing any more games from this site.
Review by Irnatene7 months ago
Frauds and hacks run this app stay very far away. Terrible customer support, owned by AristoHack games.
Review by Yoggi7 months ago
Honestly? I spend a lot of hours on the jackpot magic slots game. For the past 4 days my device just spins and spins, and i have lost several million in buying in for reel rivals, only to not be able to complete my 100 spins. There has been no compensation returned. Also, when you spin continuously to level up just to get enough coins to play a few spins at a regular bet rather than the minimum you are right back to where you were 20 minute prior - BROKE! What a joke. I can't afford to purchase coins, so it appears that if you don't buy, you never advance. I have 3 devices on here, I have 8 members of my family on here, we are all getting tired of not going anywhere and about to delete this game, there are plenty of others out there.. Big FIsh get your head out of your $$$ and make this a fair game for the amount of time spent by people.
Review by Erphan8 months ago
Is gambling an addiction? Yes. If you play a “fake gambling” game as an alternative but end up paying them thousands and thousands of dollars to play is that gambling?!?! Is loosing all your money and more what addicts have a issue with? Yes. Is it ok for a company to make millions if not billions a year off fake gambling? I’m just wondering because it seems to be the case. Are there not laws protecting addicts from company’s greed and mistreatment of customers? I know if I drug dealer sold and an addict some heroin and the addict died then the dealer would face charges. Would he not? So what is big fish casino but a drug dealer who preys on gambling addicts. I didn’t even know I was an addict until I started playing this app! Now thousands of dollars later i still have to spend 100s a day to even play?! You know they have a vip system that’s 15 lvls? And to get 15 it cost somewhere 150+ thousand dollar range?? That’s real money and not a joke!! But that’s legal?! And you can’t win real money? But they that much real money? And that’s ok? Considering like myself most of my purchases were impulsive because after buying 100 dollars worth of chips and loosing in 10 minutes you feel like the next 100 dollars you’ll win and before you know it it’s 2 hours later and you spent 500 dollars? And still don’t win? I’ve been to a real casino many times and never have I experienced odds so bad!! I’m not the only one who feels this way so many ppl who play have gone threw the same experience! So many ppl everyday get upset and everyone says the same things that this app is scam but so many ppl like myself have invested so much of there money and lives into this app they can’t stop!! Even ppl have got divorced because husbands/wives find out how much they’ve spent! But still everyday they sit on here trying to win! Most ppl are to embarrassed to admit they have a problem or even don’t realize they have a problem because according to big fish this is not real gambling!! But they trick ppl and prey on gambling addicts!!
Review by Rogoio9 months ago
Hi this game I had for 2 years its been awesome but then i pressed the update version and now i can get to the main lobby but when i click to go into a game it gets half way and crashes and i emailed the help line but they have not fixed it i done everything deleted the game reinstalled it still dont work put my ph back to factory still dont work why cant they just put me back to the old version
Review by Volkova9 months ago
The vast majority of big fish games are for younger people or for those who like the hidden object or match3 type of games.
However their customer support provided is extremely slow and sometimes sthey don't respond at all.
So be aware if you encounter any account issues at all it will be extremely difficult to get things sorted out satisfactorily.
Review by Gurukarthik10 months ago
Please make more hidden object game, here’s a 5-stars to pay. Hidden object game from your company is my best childhood, please create more hidden objects, maybe they will help you be famous again
Review by Jahannes10 months ago
I don't belong to the monthly club, but the games that I have purchased will work okay for a while then they always crash. There are some games that have worked for a while, but I will say half the games I flat out purchase have not worked.
Review by Maulesh10 months ago
I was playing big fish games years now. I was an everyday player. All these years I have bought hundreds of games, especially hidden objects ones. Every little a while, big fish kept increasing the price of games. I am a European user, some games had prices on US$. But when I was buying the game the price in € was higher, even if the US$ had a lower price than €. I never got a clear answer for that.
The last couple of years I was playing through my mobile and I was still buying games. Since last November there are not any new games issued. Without any information they just stopped issuing new games.
I sent them a couple of emails, searched the internet about it but got no answer.
Finally yesterday I received an email informing that they will stop distributing games for android.
Well I am really disappointed, plus at least I was expecting an official announcement.