Honest and reliable. Plus a good cause. What's not to like?
Review by Gerrell3 weeks ago
Came and collected furniture in time frame . Some things were unsuitable and so took other items . Rang beforehand so knew when they were coming.
Review by Korys3 weeks ago
Superb service. Really helpful people. So glad to know about this service - will use again and spread the word
Review by RiSpen3 weeks ago
When contacting our local store as recommended clear instructions were given on how to arrange a delivery.
We had a very prompt response and the call handler was lovely explaining all the process.
On the day of the collection I was informed of a time slot given to collect my so loved but I’m needed sofas.
When the 2 gentleman arrived they were both very polite and respectful of our home and the furniture they were removing.
I would highly recommend.
Review by WaysideChapel EntwistleCustomer1 month ago
On time and efficient
Review by Tiganea1 month ago
What a fantastic service BHF offer. The lady on the phone who arranged my booking was very polite and helpful. However the young men who came to pick up the settees were very informative, very thorough and very knowledgeable and I can totally understand why they have to be very picky on what they take, after all if I was buying second hand I'd expect it to be of a decent quality. The men were extremely polite and very careful when removing the furniture. I'd would not hesitate in recommending people to donate items to a good cause.
Review by Naysa1 month ago
I was somewhat disappointed when a sofa I was donating was declined. It was fairly new and in mint condition upholstery wise and well looked after. Downside was it had a loose spring. As a result of a loose spring the collection staff refused to take it. Whilst I understand furniture must meet standard requirements and be in good order, a loose spring probably could have been fixed. The same sofa has now ended up in a skip and being recycled in our local centre. Seems such a waste when so many need these items.
Review by Kriszana1 month ago
BHF Yeovil. The crew attended 0830 as planned collected everything and were gone . Professional and polite.
Review by AmyWells1 month ago
The contact with van drivers and store was and always has been, extremely positive. All were helpful courteous and efficient and its good to know that items no longer needed by me are going to be reused and raise funds. My only comment is around the online collection forms. Although they give the facility of listing numbers of items there is also an optional free text box where you can describe what the items are. I would have found it helpful if in the automated response email this text could be included along with the number of items, which is replicated. It can be difficult to remember exactly what you have listed if you want to check prior to collection that you have included everything from a large amount. It would also help the drivers as I understand they do get a few surprises and it makes planning the van loads harder. Next time I will email the store direct with my detailed list so I can refer back to it.
Review by Missaimee1 month ago
Very good service collecting donated furniture - clear communication and helpful drivers. Thank you
Review by Cparker1 month ago
Fast, friendly and efficient collection of goods - couldn't be better!
Review by Corybissell1 month ago
Easy to book and good to get a confirmation email with the date for pickup and helpful information for preparation. Good to know my unwanted furniture will help BHF charity
The pick up went easily guys were helpful.
Review by Herenow Mikrouli1 month ago
Your collection van did not turn up. There was an accident on the A45 between Stanwick and Raunds. Your driver decided not to try a different route to Raunds. He said he had decided to collect in the afternoon - but I took only the morning off from work. You driver asked if I would like to rebook the collection and said collections in my area were only on Tuesdays and Thursdays. I pointed out that it was actually Friday. Your driver hung up. I have given the bed to the Air Ambulance.
Review by Naimi1 month ago
I was happy to know our furniture was going to a good cause. BHF were great to deal with.
Review by Dhael Coorn1 month ago
Very professional service.
Review by Elliebear Kostiuk1 month ago
Easy to arrange and pick up was on time
Review by Shalia Mautoatasi1 month ago
Really easy to organise, helpful to get big items taken away and know they're going to a good cause. Would recommend and use again.
Review by Umekia1 month ago
Called on day I requested and gave me 2hr collection time which was very helpful. Excellent service!
Review by Davindee1 month ago
Excellent collection service
Review by Murod1 month ago
Extremely disappointed with this charity! Having lost a little girl in the family to a heart condition this has become our go to for donations.
I donated a nearly new devan bed that cost me £300, it had been used by a 6 year old for less than a year and was immaculate, all except the smallest fray to a corner as I caught it on the way down the stairs, It wasn’t barely noticeable and would have still fetched a lovely amount for the charity! However they refused it on the door because of this said fray! I’m absolutely livid as it was in a nearly new condition and would have sold! The bed has now ended up in 2 pieces at the skip as I needed it out the way of my front door. Absolutely gutting when you think what the money could have been used for!
Review by Talysha Marlink1 month ago
Made taking our furniture out of house look easy! Very careful. Phoned short while before they came. Excellent.
Review by Funtcase1 month ago
Prompt and efficient pick up for my donation by two pleasant and courteous ypung men
Review by Grame1 month ago
Excellent service very efficient collection by polite workers.
Review by MGroom Vidouria1 month ago
Please beware of the collecting driver from Holloway Road. After waiting for hours for his arrival was appalled when he said my item was "rubbish" and he would not be taking it after also removing the sticker placed on the item. Disgusting and nasty attitude. Should not be in this job.