I ordered an XL men's sweat shirt received youth XL. Trying to get a return label for over a month. They first say it will come in 24 to 72 hours.
Live chat says they will look into, gives me the run around and then says not giving return labels because courier issues. Like couriers are preventing them from sending an email with a return label.
Review by Zeese2 weeks ago
You order items and two months later they are still not shipped; their customer service is pathetic, it must be one person working in their basement and they order the goods after you buy them most likely from China and it takes months and months to get your stuff - the season you bought it for is long over.
Review by Kamilur2 months ago
Ordered beach bags 4/12. Have not received items and have no way to contact them. Horrible company. How are they permitted to stay in business when every single review points to scams?
Review by Whiff3 months ago
I ordered 4 purses from BTR Canada recently. The second purse took time to ship but eventually they all came in and they were beautiful!
I phoned and chatted with their customer service assistants several times. They were nice and friendly but not so helpful for the info that I needed. However I was very satisfied with my purchase and I will order from them again for sure. Their price can't be beat!
Review by Havuk4 months ago
merchandise is bad quality did not correspond ni idescription ni size chart. i had returned it and no refund!
Review by Eaglais Lessing6 months ago
I was a long time customer of Beyond the Rack until they changed hands. They used to sell quality merchandise at a reasonable price, I ordered quite frequently and was never disappointed. However, it is apparent that they now sell crappy fast fashion knock off garbage. I gave them a shot when the new owners took over, and have completely wasted my money. They are more expensive and the merchandise quality and return policy is dismal. Used to recommend them,but now I tell folks to stay away.
Review by Zaleeae Bahrey6 months ago
I ordered a $120 dress for my daughter , it didn't fit. They said no problem to return. Just pay the $10 shipping and a refund would be made to my credit card.
No refund was given. I paid shipping to return the dress and they said the money would be only a few days. They did confirm they had received the dress. After weeks, then months. No refund and they kept the dress too.
Review by Demorris Boyed8 months ago
As one of the lucky ones, I got a full refund. Looks like that doesn't happen too often, if at all. No one can figure out what's going on, excuses like computer changing over from old system, problems with suppliers (from the bankruptcy issues that no one wants to be their suppliers?), problems with deliver dates, and no one calls back from customer service. Multiple phone calls over 6 weeks and the order was cancelled and money was refunded without explanation.
I learned they went into bankruptcy and deleted all customer credits and I know I had a credit from years ago on the account that they told me I had then later denied.
Can't trust them. If there was a "0" star rating, they would have to work hard to earn it.
Review by Europebyair Shunock9 months ago
Still waiting for a refund from May!!!!!! Multiple calls and emails to customer service promising a callback from a supervisor never get it I had to call them finally to realize the product was not in stock and never would be they've had my money for over two months
Review by Samkaris9 months ago
I dealt with them in multiple occasions. They are selling merchandise they don't have so they can take your payment then refund you with store credits. Pathetic company. Do some real business losers
Review by IrateConsumer9 months ago
Will never buy again from them. They are always veeeery late shipping the items on your orders. Most orders will not even be fulfilled as they are out of stock (even if at the time you order they say the items are in stock). Merchandise is poor quality and has to be returned back in 50% of the cases. Refunds are taking forever and come with weird amounts no one can really explain. Communication is lacking accuracy and their IT system overall is disastrous.
Review by Globalspace Miszkuly9 months ago
I could give it a 0 star if there is one, BTR selling counterfeited merchandise, paid almost 1400$ for a fake bag...:( Feeling betrayed and sad. Will never ever buy from BTR again. This company scam people money. Be aware.
Review by Peuchot10 months ago
Since they "upgraded" I have had nothing but difficulty. First I was not able to get a response as to why I did not receive approximately $500 worth of merchandise ordered4 months earlier . Then, I was completely shut out of their site. I wrote on Facebook, private message, email, live....no response. So I called and after 10 minutes was told there was A 30 MINUTE WAIT..........45 minutes later I got someone who offered to refund my money for the 3 oldest orders. I had a 2 month order that I was promised I would receive in 2 weeks. 5 weeks later I called and was given the order date of 5 weeks earlier. ????? ok, now I was told to email them .....Enough ..........I still cannot get onto my account.......I am out $130......but I will bother them until I receive my money, the product or they go bankrupt, which is most likely.
Review by Dustydog10 months ago
i bought few items from here had two cancelled and been waiting 5 months to get a refund , the items received look cheap and fake after the return i called three times per week and kept being told that they have send this over to returns department they received the item and yet dont want to issue a refund .... what a waste of time .
Review by Tameemah10 months ago
People here are some tools for you to get your money back and stop beyond the rack from stealing further:
1. Call yourcredit card stop payment same with PayPal
2. Contact the Federal Tade Commission FTC.gov. They are tracking this company get your complaints lodged ASAP
3. Contact the FBI DIVISIOVOF CYBER CRIME AR: the www.IC3.gov
You'll get your money AND stop these thieves
Review by Ybema Trohel10 months ago
On 03/21/19, I ordered a pair of Ray Ban Men"s Sunglasses.
Today is 04/24/19! I have not received my order. I was told (2) times that i submitted the wrong address for USPS to deliver my package to. This is absurd!
I have not received my order and i contacted my Credit Card company about this matter. They will be issuing a credit back to my Credit Card.
Please don"t buy anything from this company and they have changed there name to
This company is proud to engage in Fraud, Lying....
Review by Wallbridge Varchev10 months ago
I started using beyond the rack when they first started, it was amazing! Quality was great, process was easy .... until about a year ago or just over, all of a sudden the products I was receiving were definitely not of quality. Nothing was living up to its advertisement. I stopped using the site and I don't trust their products anymore.
Review by Rozg10 months ago
I have placed multiple orders with this company starting from March 17th 2019 and I am yet to receive any of the items. Customer service tells different stories when you call. The last call I made was on May 17th. The representative told me my orders are already in transit to UPS and emailed me 4 tracking numbers. Today is the 22nd and this is what I get when I tried to track the so called shipments "UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information."
Review by Sarmad11 months ago
I purchased what was advertised as an authentic YSL purse in August 2015. This past week, I wanted to re-sell the purse and therefore took it to be authenticated. I found out today that the purse is a knock off. I contacted BTR and was told that because the purchase was so long ago, there was nothing they could do about it. BTR purports to sell only authentic merchandise. They obviously do not stand by their claims. I absolutely would NOT TRUST the legitimacy of anything advertised on their website.
Review by Kmevans11 months ago
SCAM SCAM SCAM
I wanted to give a zero rating
They kept my items and my money
RIP OFF DO NOT ORDER
WILL NOT RESPOND TO MESSAGES EMAILS
AT ALL HAS BEEN NOTHING BUT A HEADACHE
Review by Assecure11 months ago
This company wasn't bad a few years ago, but then filed for Bankruptcy or Chapter 11. I stayed away from them for a long time after that. I thought I would try them again earlier this year. I bought three items for a total of $75.00. I waited a long time and what I received was trash, 3 cheaply made dresses which could have been purchased directly from a Chinese website for a third of the cost. There was no return shipping label in the package nor was there any indication where a shipment could be returned. (This company is not fooling around ... they make sure you cannot reach them). They do not respond to messages sent through their website.
It was only after I contacted the Better Business Bureau that the company agreed to send me a return shipping label. They made it seem that they were doing me a great favour since the items were sold as "final sale" which is totally not true. I returned the items and, through tracking, saw that they had been delivered. They told the BBB and myself that I would receive a credit. The BBB closed the case and I never received the credit. Their responses to me are pure lies. The one they use most often is that they've created a new website and my information has not yet been transferred (that was over two months ago). What was interesting is that the response I received was from a person with the same name as one I saw as an executive/manager on the website so they cannot allege that it was an employee error.
I'm sure that Canada has consumer protection legislation yet this company continues to operate out of Montreal and defrauds customers with seemingly no repercussions.
Review by DjBasA Sereiden11 months ago
I've been their loyal customer for 7yrs until April when they changed their website overnight. Still no word on my refund. They are no different from Bidz.com. File a complaint with your credit card company or Paypal within 120days of your initial payment to get your refund. DO NOT WAIT TO HEAR FROM THEM!!
Review by Dywana Mitchaison1 year ago
Their new name is BTR! All the staff lie to you, they scam you out of your money! When you place an order, they charge you & you don't get your order for 3 months!!!! When you want to cancel your order they say we're in the middle of processing your order & can nor cancel it!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They forcefully sell you items 3 -4 months in advance & work with your money with nothing in your hand!! They don't charge you upon shipment, they charge you upon order placement!!!!
STAY AWAY FROM ALL OF THEM!
Customer care rep. tells you they cancelled your order & then when you follow up the next rep says: I don't see anything here!!!!!!!!!!!!
Review by Arandeep Ducey1 year ago
Thought I'd so something nice for my Mom since she is always doing nice stuff for us kids. Spent $800 on new bedroom items - headboard, curtains, decor - you name it. They went bankrupt and took my money. Now they're back pretending like nothing ever happened under the same name yet somehow different enough that they don't have to owe the people they clearly robbed in broad daylight. BEYOND UPSET.
Review by Ruilim1 year ago
but when we want to cancel an order they keep us hostage , instead of refunding they put a credit note in our account. But it s like a stupid game that we keep playing over and over again. I have an issue with them now that I escalated on Paypal . order place almost one month and delaying again delivery date.This order half paid with a credit in account for bad quality goods that where cancelled even before being shipped. Even wish escalation they do NOT care. Right now i have returned some goods that where so cheap we get better deals at Dollar store. - They owe me 66.66 - I advise then I would put my review on this site. They simply do not care.
Our reviews are aggregated from multiple sources to give you the best overview about beyondtherack.com.
Beyond the Rack is a private shopping club for people who want designer brand apparel and accessories at up to 80% off MSRP. We offer authentic designer merchandise exclusively to our members through limited-time events.Each event starts at a specific time (9:00AM ET and 5:00 PM ET) and typically lasts 48 hours. After each event ends, the merchandise is no longer available. Members are notified by email in advance of each upcoming event according to their notification preferences.