Fantastic service, I would recommend these to family and friends.
Review by Misac Derrow5 days ago
Bought soft close toilet seat so easy to fit love it thank u
Review by Kevins Treaham1 week ago
Fantastic great service and quality
Review by YkaterinaG1 week ago
Placed an order no problem everything arrived in one piece excellent
Review by LBab Solomine1 week ago
DO NOT GO NEAR THESE.
Customer services virtually non existent.
Im not going into the ins and out of it because ive not got all week but please do not order anything from these cowboys !!!
Review by Khounmouangsene1 week ago
Tap had marks on them, contacted customer service and still nearly a week later no response even though I have chased this up, so dissapointed that once they have your money they are not bothered, please be aware of this company!!
Review by Stylishlyfalling1 week ago
Save yourself a lot of hassle and problems and buy your bathroom elsewhere.
Toilet leaked due to hole in pan.
Bath panel arrived chipped.
Cabinet door handles scratched and pitted chrome.
Contacted better bathrooms customer services but they chose to ignore the faults with the bathroom products . I Sent them photos of the faulty products but better bathrooms offered no replacements or refunds. They didn’t even communicate back . The company is a joke stay clear and shop elsewhere.
Review by Giorgia Druffner1 week ago
Bought a really nice vanity unit from Better Bathrooms that was a lot cheaper than other bathroom websites. Customer service was really good as well - my plumber installed the sink wrong twice and it was easy to order a replacement.
Review by Kakuno Derrow2 weeks ago
Supplied really nice vanity unit at an excellent price, will use again in future.
Review by Auralia Taquinto2 weeks ago
brilliant service products arrived after 3 days
Review by Staggering2 weeks ago
I looked and found what I wanted.
I paid for it.
Review by Indridi2 weeks ago
Ordered 2 toilet seats around 6 weeks ago, they arrived on time but one was damaged. SIX PHONE CALLS LATER, SIX WEEKS LATER STILL NO REPLACEMENT OR REFUND!!!! Beware, they cut your call off after waiting on hold for ages. Plus i have just recieved my phone bill, i have been charged £28 for phone calls that were fruitless!!!!! ABSOLUTELY FUMING. Better bathrooms i want this issue resolved asap
Review by Pexcious2 weeks ago
Utterly appalling from start to what eventually became cancelled order finish. Lied to, had email and personal confirmation of delivery after giving them a second/third change. Days holiday wasted waiting for a delivery that had never been sent. Avoid.
Review by KennethHappel2 weeks ago
Prompt delivery. Well packaged. Order looks complete. Not fitted tap yet. Can't complain.
Review by Indhoss Bridi2 weeks ago
I had too many problems with my order - started with a delay in delivery, then my bath tab arrived badly damaged. Trying to get in touch with the company must have cost me at least £30 as they list a premium telephone number on their website and do not answer calls for hours. I had to send a number e-mails and make a few of phone calls before they agreed to process a refund. Would give 0 starts if I could...
Review by Cronins3 weeks ago
Ordered counter top basin, much cheaper than elsewhere, very pleased with the quality. Very minor niggle could have had more emails about order status.
Review by NinaHolbrooks3 weeks ago
I recently placed an online order - nowhere did it inform that it would be a kerbside delivery. My order arrived on a huge pallet, which I had to leave for a considerable amount of time before I could arrange assistance from someone who could lift the heavy items.
Not only was I disappointed by this lack of information and service but I paid for the option of day specific delivery - this did not happen. My order came on 2 separate days (very inconvenient) and to add insult to injury there were 2 missing items. These are essential to my bathroom - therefore, instalment has been delayed. An alternative delivery date has been given again, inconvenient due to my working in education (yet to come up with a plan to receive the goods).
Review by Hatpin Houlby3 weeks ago
Bitterly disappointed with customer service after contacting them regarding complaint about faulty door on a vanity unit I purchased from them. After waiting a week before getting a reply I Was told that as my purchase was made from Better Bathrooms which went into administration in January and that this was who I bought it from and that they had now bought the company and are now trading as Better Bathrooms and do not hold warranties for the old company!! They are using the same company name ! Sent them a photo of how the door had split in many places clearly showing that there was a fault with that range and their reply was to look on our website and unless it’s still featured on their website they can’t help.
Replied to say yes the unit is still featured on their site but still waiting for a reply. They just don’t value their customers.
Review by LiamJones3 weeks ago
If I could give zero stars I would. DO NOT BUY FROM BETTER BATHROOMS. Send you damaged products, refuse to give refunds, only replacements despite requesting a refund and take FOREVER to get back to you. To top it off, if you actually want to speak to someone it costs about £1 a minute and after 18 mins of being on hold, they cut you off. Horrendous customer service, horrendous products, horrendous experience
Review by Sharista3 weeks ago
I haven't had the best experience dealing with this company, we ordered various items to be delivered on a Saturday and the items never arrived. Trying to resolve this issue was an upheaval, long periods of time have been spent waiting on hold being passed from person to person and getting promised phone calls that never come. I have zero trust in this company and obtaining a refund was alot harder than it should have been. I ordered with this company having checked trust pilot, and put good faith in them after seeing many positive reviews. Please don't make the same mistake I made, use trustworthy companies such as B and Q, Wickes, Homebase or Victorian Plumbing.
Review by Adamhopper3 weeks ago
Easy web site.
And fast delivery.
We will be using them all the time from now on.
Review by KasiaLouise3 weeks ago
Good quality products and excellent service, as always.
Review by ChetsClassicCars3 weeks ago
Pleased with the product and delivered on time, thank you.
Review by Dubuissez Gwozdek4 weeks ago
Not delivered on day promised, tracking did not work.
Waited in all day for delivery, arrived following day.
Review by Jelmir Rexstrew1 month ago
Had the parts I needed and I got them delivered in a couple of days. Good service.