I purchased 3 products from Betsys website, being from Canada I realize there is exchange to US funds. By the time I received the product with shipping the amount was almost doubled. I month later I received a bill from fedex saying I owe 104.00 for duty and shipping. I will have paid 3 times the cost of the product. So I say beware to all Canadians to think twice of what you are going to pay for these items. Not worth it. Payed over 300.00 for items priced at a little over 100.00. Ripped off
Review by Dondene3 months ago
I placed an order with BJ and they just replaced them with some random item (cheap plastic sunglasses) It is my responsibility now to return these even though I didn't order them. Ridiculous!
Review by JamesShields Derrow11 months ago
You discredit the brand even abroad
I live in Russia and for many years t I'm shopping at online stores of different countries, but I mainly buy Italian shoes made of genuine leather. With the products of designer Betsey Johnson, I met only this year, when I was looking for some interesting sandals and it is with transparent heels. And so, I saw them at Macy's! I fell in love with them at first sight: an unusual combination of two floral patterns, a transparent block heel, slightly flared in my favorite style of the 1970s, and in the heels you can see ... flowers! I bought both pairs: BLACK MULTI and MAGENTA MULTI. However, the synthetic fabric of the upper of the sandals, made in China, turned out to be quite tough, but I try to wear them with silicone pads.
I became interested in this name and found the Betsey Johnson online store. My attention was attracted by shoes MAX BLUSH decorated with small jeweled detail that would fit perfectly to my beautiful embroidered dress. Several pairs of my size of this model were on sale according to the site information. I was very pleased to make my first order on the official website of this legendary designer, so, on April 13 I placed my order and got confirmation. I was a little surprised that within a few days the status of my order was not changed, but the message received on April 18 led me just in a daze: «unfortunately, the following items are not in stock at this time». And my order was cancelled. An even stranger thing happened the next day: these shoes of my size were on sale again! However, I was afraid of repeating this situation and that I would remain without shoes at all. Therefore, I chose to buy the last pair of these shoes the color of MAGENTA on site 6pm. They did not disappoint my expectations.
I am grateful to the designer Betsey Johnson for the fact that she tries to make fashion available to people with different incomes and the products of her inspiration as cheap as possible, but some of her employees do not increase the credibility of her brand. I met such mindlessness for the first time.
Review by Agasthi1 year ago
I purchased two dresses. Neither of them will work for me, so I called to send them back. I was notified that there would be a restocking fee. What clothing store has a restocking fee? Can't remember, but it was $7 or $8 and I'm hoping it wasn't for each item returned. Wow. Greedy company.
Review by Magpiemz1 year ago
I have placed the same order twice now, only to have it canceled saying they do not have the items in stock. Their customer service is awful, and even told me they restocked so I placed the order again, only to have it canceled. This is ridiculous, and I will not purchase again.
Review by Dauer Derrow1 year ago
On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT
Review by Sanguin1 year ago
Ordered a pre item at the beginning of March, March 4th to be exact. They said the pre item would be shipping by the 8th of March . Everytime I'd check on the order status it says it unfafilled. I waited over week and reached out to customer service . Sent several emails to never get a respond back by anyone . I then went on the website and did live chat . The first person I chatted with I'm pretty sure her name is Amy . She kept getting me mixed up with another customer even after I gave her the order number. She then couldn't give me an answer just said that they haven't heard anything from the manufacturer yet and couldn't give me any sort of a time frame. Waited a few more days to see if I'd get an email... Nothing !!!! I then went on their website and the purse is no longer a presale item on there and they were actually selling it the purse on eBay but they couldn't give me an update on my order still. They kept saying we can cancel if you want us to. I finally got fed up and just told them to cancel it. How can a business be selling the purse that is supposedly a pre sale item on eBay and said it would be delivered in a week but someone who ordered the same exact thing can't give me an answer on shipping . This has to be the worst customer service ever and not to mention I've spent a lot of money on betsey Johnson meredisise .
Review by Nordi1 year ago
I bought a purse for my daughter. Two days of use and the zipper is coming apart. I called customer service and got a very bored guy on the phone. He told me because it is out of stock I can pay to return it for a refund. No other option. I've always bought Betsey johnson. This was my first time buying from online store. I will no longer be buying Betsey Johnson products again.
Review by Patisserie1 year ago
I have been trying to order the same item for 2 months now, its been about 5 to 6 times. Whenever it pops up, I select it, pay and confim the order. Then a few days later I get an email saying my order is cancelled because the item is "unavailable." If its unavailable, it shouldn't be listed. Then need to do better with inventory and website management. If something is listed online, and confirmed to be purchased, it should be available.
Review by Salom2 years ago
Love everything about this store. Love the style, the colors and the clothes. I buy stuff from here all the time. Love all their clothing.
Review by StrykerWarren2 years ago
i love all of her products even thou i wish her jewelry would be of better quality , her clothes are very well made and trendy and her lingerie fits well on rounder breast . her soes would need half sizes
Review by StuartM3 years ago
I thought buying a Betsey Johnson book bag would be nice for my daughter but less than two months the zipper broke! I would NEVER buy another Betsey Johnson book bag! I'm extremely disappointed!
Review by DonnaBenjamin Bukeeva3 years ago
I just got a betsey Johnson makeup bag, and the zipper just randomly broke!! Very upset. I will have to find another makeup bag, but will not be getting this brand again.
Review by Jarian Kebede3 years ago
I really like this site. They have good collection of bags and sandals. So far I ordered 3 bags and 2 sandals from this site. They were beautiful and they delivered it on time.
Review by Chris Decker4 years ago
I love the style and designs of Betsey Johnson. I have make-up bags, shoes, dresses...I want it all though haha. I want the taco wristlet next. Fun stuff!
Review by Bafford5 years ago
This is WAY too large in the bust and skirt. The waist fit fine, so going smaller (I ordered a small and I am a size 6) would not have worked. It came with all the accessories shown, and even was a nice material, but the proportions were completely off. This MUST be plus sized and just not advertised as such. The model pictured MUST have it pinned in back like a mannequin. Go to another website of uushouse and buy the same one with lower price. Great
Review by DrLex Heiland5 years ago
I have had horrible experiences with a different online dress company (JJsHouse) so I have to give appreciation to Betsey Johnson. The dresses are unique, fun and made well. One dress did not fit correctly and the return process was seamless. Kudos to Betsey Johnson online!!!
Review by Nooled6 years ago
Love their clothes and I miss shopping at their stores in california. Glad I can still shop there online.
Review by Dartise6 years ago
Cutest styles for pin up fashion and nobody else does this better than betsy johnson. Shipping was fast and dresses always arrive in perfect condition.
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