Betregal Reviews

Staff are a joke bunch of clown and a con I won £5000 on bonus but apparently I can remove the bonus and delete ur winning why the hell would do that and won't pay out.
This site should be shut down as the their scum and coning people out off winnings

Please be aware if you sign up with this mob and are offered a £10 free bet they will not honour it if you have had this offer from any of their group casinos. One of which is Karamba.

Lost in the myriad of small print.

Stick to the reputable bookies in England with great customer service and transparent offers is my opinion and recommendation.

Pleased never to use this site again.

Avoid these cowboys. An awful webpage for starters. Worst of all they make it almost impossible to make a withdrawal, asking you to sent all sorts if documents. 3 weeks ago I've been waiting for my withdrawal. Customer service very poor. Short unhelpful answers, clearly trying to wear you down til you give up

Seriously people avoid this site at all costs. They’re a bunch of bandits . Exactly the same as Karamba. Just don’t use please

would give 0 stars if I could
would give 0 stars if I could. Have had £125 of winnings in my account for over 6 months now which I haven't been able to withdraw depsite going great lengths. They requested I get a stamp from a legal official, something I've never known to be a requirement having played with lots of other bookmakers!! I saw a solicitor and got my ID stamped but they're now claiming it is not official as the stamp isn't round. They'll find any excuse to not give you your money, do not ever deposit funds into betregal. Absolute joke of a company, fraudster

STAY AWAY THEM

Thanks for the reviews, nearly joined and i play biggish

Easy enough to join and happy to take your money, but try withdrawing any winnings, they want a copy of your bank card, then your driving licence..... all for £14.99!! Will never use them again.

Very limited things to bet on especially in play. Didn’t even offer me a cash out for any of my bets which is an absolute disgrace considering. 2 out of the 5 were 4 up and the other three winning at by 1. So I’d of considered what they offered. Very poor site aswell

I won't touch a site that adjusts the rtp on Play N Go games to 91% when it should be at 96%. That's scandalous.

I feel sorry for the people who don't look at these things before putting money into a casino.

It doesn't even deserve one star.
Won a few times over my first week and was waiting for 90 withdrawal. First had to upload documents, did what they asked but it took ages and they aren't happy saying they now need to wire transfer the money, even though I've had withdrawals before. I've used a few betting sites and this one is by far the poorest. Had two accas on when they sent me the emails, so they were pointless too. Happy to take your money but not pay out.

Totally abismal company! Customer service is dire and forget trying to use chat it doesn't work. So apart from the website being painfully slow and your deposit limit not working properly I have had a terrible experience with them. A bet I cashed out of because the opposing team had scored then to have it disallowed so it was back to all square for then the team I had backed to go on and win....their response you cashed out! Yeah cashed out on what I thought was a loss!

Then was given a £50 secure bet, couldn't use it until I had £50 in my account, so I did and placed a bet on a horse for £50 which didn't win, guess what couldn't use the secure bet apparently I didn't use this option (which it wouldnt let me) and used the simple bet instead - what does that even mean.

Stay well away from this thieveing betting site please you will be conned out of your money.

Absolutely terrible site. Never received my £10 free bet despite wagering the requirement. No live chat available. Website is buggy and does not feel secure. Stick to the verified companies and avoid this one at all costs.

I placed my first £10 bet on 3 stats in 2 matches. 6selections altogether. It totaled over 10/1. It won. In the morning with drew over 100 sent I’d docs required ok it did take like 4 days but winnings paid. Also I didn’t see that the free £10 welcome bonus had been added to my account but I asked them on chat and the lady checked and advised it was there and it was. So u know what over all I think these r better then the likes of William hill. U don’t get some ov the selections u do here and as betregal don’t offer every sport u can concentrate better and find things or selections easier.

One of a number of online betting sites which has taken bets from underage players without asking for any ID what so ever.

This is going to be in a documentry about addiction among unnder aged gambling.

Did a £10 qualifying bet that I lost for a £10 free bet and they quickly banned me before I could receive it... Guess they don't like money.

I feel it only fair to share a positive review, I was a bit worried about joining after reading all these negative reviews, but i went ahead with their bet £10 get £10 welcome offer, no problems, made a few bets, site loads fine, good odds.

I was then given a £50 risk free bet, I wasn't sure exactly what this was so I went in live chat, they were very helpful and friendly.

So overall I can't complain at all, I've just made my first withdrawal, if this goes well then it's certainly 5/5 from me.

Edit - After asking for a photo of my bank card, the withdrawal was processed, no complaints whatsoever from me.

After finding out I was self excluded on their network with another casino I was able to open an account and lose money. When I questioned this I was told I am not self excluded just a closed account! I have evidence I opted to self exclude 16 months prior to this account being activated! I had a similar situation a while ago with a reputable company who refunded my deposits as this is what happens when you self exclude. This casino run by AG Communications Ltd doesn’t want to know. AVOID AT ALL COSTS. The reviews speak for themselves!

I'm two weeks into various id checks and I still can't withdraw my money.

Trying to withdraw an amount under £100 so not a large amount at all.

Not sure if they are a complete scam or just make it as hard as possible to withdraw?

Would not use again as not confident winnings will ever be received.

I have raised a case with Resolver and will be reporting the incident to the gambling commission and trading standards.

Update - a month on and now I'm told something has gone wrong with my withdrawal and they hope to be able to resolve it soon - not holding my breath.

Absolute joke of a company. Have to jump through any amounts of hoops to withdraw money. Been on this for months now and still keep getting that the documents sent through aren't good enough even though they are the exact ones they've asked for!!

I hate the 'C' word but it's not too harsh on these jokers. Like many others I bet £10 to receive a £10 free bet following the T&C's correctly. Apparently due to a 'management decision' I will not be awarded it. A lot of these online betting companies need to be investigated asap. Hope you go bust very soon.

Both of these con artists (BetRegal and Karamba) will happily take your deposit without any verification (and charge transaction fees; the only companies to do this) but will move heaven and earth to prevent withdrawals, insisting that you cannot be paid into the same account you deposited with. Instead, they will request certified IBAN and BIC details by an employee of the bank with email address on the banking papers (what bank statements ever include email addresses?!) I got my money eventually but not without numerous communications and arguments with Karamba. Luckily I relaised it was the same company before I deposited to BetRegal. I also recently received an email from Karamba stating that any money they hold is not secured in case of future insolvency. Beware!

I was super apprehensive using the site after reading the reviews.
I deposited £10 placed a bet and after a few minutes the promotional free £10 bet appeared. I placed both bets on the same game, which I won.
Then I placed several bets winning them all upto balance of £600+.

Before withdrawing premptively I sent them a copy of a utility bill for my address, a copy of my passport, a copy of my driving license, front/back of the card used to deposit. The front of the card linked to the bank I was withdrawing to. An also a bank statement in my name relating to the wire transfer. This was on a Friday night.
Monday afternoon, no documents asked for, no fuss, my money has processed and sent.

I'm two weeks into various id checks and I still can't withdraw my money.

Trying to withdraw an amount under £100 so not a large amount at all.

Not sure if they are a complete scam or just make it as hard as possible to withdraw?

Would not use again as not confident winnings will ever be received.

I have raised a case with Resolver and will be reporting the incident to the gambling commission and trading standards.

Stay well away! this place and Karamba do not let you withdraw!

If there was a zero star option I would have chosen this!

By far the worst customer service experience I have ever received from a Betting Company! Saw a £10 Free Bet if bet £10 as a new customer. Registered my details and deposited £10 (even got charged an additional 25p by BETREGAL for doing so), but just to make sure the offer was still valid went on 'Live Chat' and asked if the offer was still valid as I was about to do a £10 bet.

Their response was this - bear in mind I was a brand new customer and had only just registered 10 mins prior to this response:

"I'm afraid bonuses have been disabled from your account. Kindly note that this was a decision made by our management team and bonuses will remain disabled on your account for the foreseeable future.However, no bonus also means no wagering restrictions so if you do win with your deposit today you won’t be tied down by wagering requirements."

I responded saying why had not just the new customer bonus been removed but also all future bonuses and this was their reply:

"Please note that this decision has been taken by the management and we do not withhold any information regarding why the decision has been taken."

???????!!!!!!!!!!!!!!!

I then said I wasn't at all happy and wanted to withdraw my £10 deposit and then got a stupid email asking for proof of ID including a passport, driving licence and a picture of the debit card I had used.

Suffice to say I have eventually received my £10 deposit back (not the stupid 25p they request per deposit made) and WILL NEVER BE USING BETREGAL AGAIN!

I will spread the word far and wide, over the hills and seas/oceans and deserts to all and sundry to AVOID BETREGAL!

Worse customer service ever!!!!

John