Best Buy Reviews

Bought a new Samsung phone plus service plan. 2 weeks later, phone stopped working. I was told they no longer fix samsung phones but would snail mail it to Samsung but I needed to pay $80 in advance. I asked to cancel the useless service plan and wanted a full refund as it had only been 2 weeks. They refused. I have tried making contact since but they do not answer. Attached letter was snail mailed to corporate service & CEO in August. Their switchboard refuses to forward phone calls and there is no email contact for them.

I ordered an expensive appliance on May 31,2020. It's now October, with no delivery. Called again, and now it "may" be delivered November 6? Worst delivery process I ever experienced.

Best Buy website is a lie. The store does discriminate people by looks and no good products are available nowhere. The website has a LOT of bad robots in transaction and the stuff online is overpriced with no good deals like the ones in store.

I ordered a modem from BestBuy.com and before it arrived, tried to stop delivery (but couldn't) because I found a far better modem on Amazon. Unlike Amazon, BestBuy.com makes returns EXTREMELY difficult and getting your money back takes over a week. Amazon on within hours of shipping. Even though it was unopened, BestBuy needs a week to "process" my return. Amazon is going to put BestBuy out of on-line business, and rightly so. And, what's with a 15-day window instead of 30? Update: I am still trying to get my refund 8 days after sending it back. Now they tell me it may be 15 days. HORRIBLE. I will NEVER buy from BestBuy.com again. AMAZON all the way.

We moved to the Prescott, AZ locale and went to Best Buy for the first time needing assistance with a new cell phone SIM card. How friendly and helpful Josh was, and took the time, even though busy, to address all my questions.
We then returned to ask the Geek Squad team about a concern we had with one or our computers, and was very pleased with this great team! They are so darn nice and patient with me, who is not very computer literate.
We came back and spoke with an employee about a printer that would suit our needs and were very well informed with their choices. We did purchase one that day and it has been great almost 6 months later.
This has been our first choice to patronize since our move here almost 2 years ago.
We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!

What good is purchasing a 3 year warranty for over $300 when it takes a week and a half to get a technician out to look at your frig. Whose ice maker stopped making ice and temperatures fluctuate causing us to dispose of food and sour milk. This will be the second time for the same problem which they supposedly fixed the first time out, which was 2 weeks ago. Also had trouble with a Samsung frig. Which I was able to return after writing to BBB. Exchanged for a more expensive LG model, and here we go again. Buy local and use their technicians who are in the area. Best buy, nice stuff if it works properly, customer service really sucks. They all wear ski masks. I'm done being taken for a sucker, hook line and sinker.

BEWARE! Please do not purchase Apple Products from Best Buy! I got an Apple pencil for my iPad. I had to return it as it didn't work on my iPad. Now, they don't want to give me a refund or store credit!

I have been trying to get in touch with best buy for months. None of the stores here in Ontario take calls and has long messages when you call. Customer service is 1 hour wait time and useless. They tell me I need to go in store myself to see if I can exchange an item over 30 days as they aren't sure if due to covid they will allow me. Took 2 phone calls, 4 hours of time, and still no answer. They expect me to drag a child into the store to ask a basic question which none of the customer service team can answer. Do not shop here. Not worth the time and poor service.

I made a mistake to purchase a few items from them. Dec 2018 it was two phones and insurance. My credit card got stolen in 2019 so I needed to update my card number. Waiting on the phone for an hour to get to talk to a human is one thing. Talking to someone who's in Philippines and doesn't speak good English is the second layer of complexity. Poor training and no common sense of these workers is the prize that waits for you at the end. They are reluctant to connect you to a supervisor (in the US) and just keep telling you that they can fix the issue but they can't. After 5 calls and nearly 4 hours of waiting they were able to update my card info. They needed to update the card for both phones. They did it for one only and a week later sent me another email saying that my protection is no longer active because they cant charge the card. I called again, refused to waste my time with the rookies and insisted to talk to a supervisor. After 45 min on the phone, finally was connected with someone in the US who was able to fix the issue. I also had 2 old (since 2013) accounts that had to be deleted. She said it has to be a different department. Just another 45 min and explaining the situation to 3 more idiots and I was able to get this done too. Geek squad or not I just don't care anymore. Will never buy anything from them again.

Everything I have purchased from BestBuy.com has been great. (I haven't been too any of their stores). I've ordered small appliances, televisions, batteries, movies, Amazon products that were cheaper here than at Amazon, and also some miscellaneous items. They have deals of the day, a rewards program, and free shipping. I have never had any problems. Shipping is fast and prices seem to be comparable. I would recommend this store highly.

The worst service you can get, the delivery doenst work, they made me wait for 6 hours, they dindt show up, they didnt called me and when I called them they treated me like [email protected]#*t. I can understand why, they already have the money. If you go buy something on this company, make sure you can get it, coz the delivery service is a shame..

This is a very good electroninc store. If you want gadgets then you can get them all here. I made an order and the delivery was fast. It was what I wanted and it arrrived safely sealed and I have beeen using it ever since. It has had a few hiccups but I cant blame the store because it does not make the products, it just sells them.

Geek Squad is the worst. They are incredibly slow. Nobody knows what anyone else is saying or doing. They lie. They tell you one price one day and double it the next. You can't speak to a supervisor. No one returns your call as promised. The web site is useless. If you go in a store, most employees are just standing around.

purchased a phone from best buy and it got lost. I bought insurance for it and made a claim and paid the deductible and 3 and half weeks later I have still to receive a replacement for it. I would like to see them operate without a work phone as long as i have. This is ridiculous service. I have called several times to the same answer, you will receive a gift certificate within 1 to 2 buisness days. Ive been told that 5 times now, and as I write this review I have been on hold for 30 minutes now waiting to talk to a supervisor because I just got told once again I woul receive one in 1 to 2 buisness days pretty much a joke! Wish I could give 0 stars

As long as you know what to buy , Best Buy is ok to shop at but heaven forbid if you have computer questions. Their lack of knowledge astounds me and all they seem to know is whatever items they are at the time trying to push the sales on. Some prices are reasonable, others are overpriced. Since Frys Electronics is so sparse with their inventory now, its good to see that Best Buy is carrying more computer items but they still have a long ways to go to make it worth the time to shop there.All in all Best Buy is ok especially with in store returns.

I tried to purchase a $1,100 a pc from them online and they nearly broke my bank account and never sold me the product.

They reserved the money twice in my account causing it to be unable to "pay them". They cancelled my order and now I have to wait a week to get my money back from them to start the process all over again. The product I bought was sold out so I couldnt purchase again. In short I needed $2,400 in my bank account to buy an $1,100 item. They double charge you stay away.

Let me start by saying I am not one to write reviews but I have never had such a bad experience with a company's customer service. I ordered a new tv from best buy on June 8, 2020 and scheduled the delivery for June 13 between 12 and 6 pm. My wife took off work to be there since it needs a signature to be delivered and after waiting around all day, nobody showed up to deliver the tv with no calls or emails saying they wouldn't make it. I log on to my account to see if that can tell me where it is and it says it was delivered even though it never arrived at my house. I called customer service right away to try and get it resolved asap and waited over 2 hours to ever talk to anyone. She told me that she submitted it for review to look into what happened to it and I would hear back in 24 - 48 hours. I wait over 48 hours with no calls so I called them back and waited another hour on hold to talk to someone. They told me that it was dispatched and still waiting to hear back from the delivery company but could not get into contact with the company. I called back every day to try and get it figured out but they tell me the same thing every time. To wait 24 hours, but I never hear back. Best Buy needs to find a better delivery company to use and hire people that know what they're doing. Nobody can actually help you there and every one of them just transfers you to someone else that is clueless and of course you have to hold for a long time and reexplain everything every time. It has been two weeks now and I still don't have my Sony 65" tv but they were quick to take my $1060. I advise anyone thinking of ordering anything through Best Buy to shop elsewhere because if there is any kind of issue with it they will not be able to help you and will make you jump through hoops to get a resolution.

I approached Bestbuy in Scottsdale to buy some speakers for my son. Little short 5 foot five dumbass at the door said I could not enter without a mask. I said, I'm not wearing a mask. He said no entry. So I pulled Amazon om my phone, placed the order and showed him. He said..... good for you. I said, you will be out of a job soon dumbass!

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After rescheduling my delivery appointment almost a month ago, 9 minutes into my new scheduled 12 to 6 delivery window, someone called to say that they were too busy to deliver my appliances. This is absolutely ridiculous and unacceptable. We're currently on hold to speak to a customer service representative on two phones. One to discuss this and one to cancel our month old order.

BB has the worst customer service. I wish I had done some research and had read reviews before my purchase. I bought a chest freezer. When I took it out of the box I found it had a big bump in a corner. Possibly during shipping. Getting in touch with customer service is a nightmare. Every time you call the waiting times are over one and a half hours. If you try to chat online, it kicks you out because the systems are busy. They have no customer service email. When I finally made contact, they wanted me to take the freezer to the distribution center, over one hour away. When I asked to speak to a supervisor, the guy was rude and hung up on me. They would not send a delivery truck to pick it up and send a replacement. Feeling so desperate and helpless, I sent an email to the CEO, VP of Operations and VP of Customer Experience. None of them ever responded and nobody contacted. Now I have to get a truck and drive over an hour each way to the distribution center to return the damaged freezer. Never thought anything like this would happen to me. You could be next, I'm warning you.

I got here my first macbook pro. Will never forget this feeling. Wonderful service and quality, thank you!

I faced no issues placing the order or in terms of shipping as well. The service they provided was also very good. One fault I found was that the shipping took a tad bit longer than I expected. All in all, I would rate them 4 stars!

Recently had an order for a steel book DVD pack that was delivered damaged. To begin with, its a nightmare to contact customer service. Their hotline is either automated and hangs up on you or, you deal with someone who doesn't want to be bothered. If you live chat, you can randomly get disconnected at any time. Whatever the case, I was able to speak with an agent that mentioned returning the DVD for an exchange. Okay, so the order gets back to them. A couple days and nothing. Now another agent admits they have the item back and there's no way to supply another. Really? What was the point of pre-ordering and dealing with the games then? Don't appreciate being lied to...

I think Best Buy has one of the worst customer services that I've experienced. I understand that companies are having a rough time due to COVID - 19 but customers should not have to wait on hold for almost 2 hours to get answers for Best Buy's screw up, I called the customer service office 3 times and each I waited for about 2 hours for assistance. This will be my last Best Buy purchase