The website navigation is very tricky. When you want to go back to the previous page of listings, it starts all over again from the beginning and not where you left off. Customer Service is extremely sassy, snarky, and completely unhelpful. They would literally be repeating what you sent them and then just throw it in your face and make it your fault for asking a question.
Review by Loucriesha Czynczyk2 weeks ago
Bestbuy service is going from bad customer service to fraud. I took my Apple Watch for service they diagnosed it and mentioned that it was a manufacture defect and they would fix it. After I handover the watch they damaged it and were saying it was physically abused. When I asked to give that in writing, they refused to give it. If anyone want to go to best buy for service make sure you take pictures before you give it to them. They are liars and don't ever believe their word. I will never buy anything from best buy ever again.
Review by Tesfahiwet Luig2 weeks ago
Braava mop is a gr8 product till you need to replace parts then the probs start replacement parts are problem but they do not send instructions thus gas cost me $600:00. Do not make the same mistake I did people. Their product support need to look at this over sight.
Review by Sonan Staunskær3 weeks ago
Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.
NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes.
Review by Blacktashash1 month ago
I am so disappointed that it's not possible to give a zero-star rating. I have made numerous purchases online but never experienced the issues that I've had with Best Buy. To begin with when I attempted to purchase the double oven my purchase wasn't going through and I received a call from the Visa fraud department that the issue was that they are putting a hold on transactions processed through Best Buy online website due to issues with fraud. Visa had to help me process this transaction in order to avoid fraud. I received an email from Best Buy indicating that the purchase of my among was a success . However six days later I received an email from Best Buy saying action was required in 24 hours as they were unable to process my order. I reached out to my credit card company, Visa, and we're told that that day Best Buy attempted to reprocess my order 4 different times and in various amounts. I was told by Visa that I had to reach out to Best Buy and help with processing the transaction again. However calling the Best Buy quote on quote customer service line there's no real option that points you to anyone who is able to help you process a transaction. I spent several hours on hold waiting for various people from Best Buy to try and help me finally going to the website and attempting an online chat. The person on the chat line directed my computer to, she called it, a secure location where I would fill out a form and there would be experts available to help me. I would have to pay $5 per question. However she told me not to worry because this could be refunded. I had no time to respond and was automatically redirected to a different website. I hung up and attempted again to call the customer service line and in the meantime received an email from Best Buy asking me to rate the services they had provided so far. In that survey I indicated the issues that I was having and did finally get a response from from Best Buy to help process the order. Part of the reason for the purchase of this double oven was that Best Buy was offering free installation. The scope of work agreement for the installation of a double of a double wall oven indicated that you needed to provide a power cord. I had no idea what kind of power cord would be required. I called the Best Buy customer service line was on hold for several hours before I got through to get a person who spent 40 minutes trying to figure out what kind of power cord I needed. She took a wild guess and ordered a four prong power cord for me which she then appended to my order. On the date of the installation there were several issues with the power cord being delivered in time for the installers since they didn't bring the power cord with them. However the installers got there and indicated I would not need a power cord. They removed the double oven and told me that I needed to get an electrician to first install a junction box and then to call the Best Buy customer service number to reschedule the completion of the installation. They took with them my old oven. That day I attempted to return the power cord since it wasn't needed but the Best Buy main store in Richfield Minnesota indicated that the person who delivered the power cord hadn't updated the delivery yet in the system so they had no record that I had the power cord delivered even though it was in my hand. That same day I had the junction box installed and called the Best Buy customer service phone number back again in order to reschedule the completion of the installation. I was told by the representative on the phone again after over an hour wait that the completed installation would be done that Friday, September 27th. That same day I actually got a call from a human being from Best Buy who indicated that they would be there that same Friday to pick up my oven. I explained to the person from Best Buy that they had already picked up the oven and provided the name of the third party vendor who earlier in the day had picked up the oven. I also received an email from Best Buy indicating that the installation that I thought I had set up for Friday September 27th was actually not set up until October 11th. Since at this point I had no oven I called the customer service helpline at Best Buy to see if I could get an earlier installation date and to inquire as to why when the representative told me that the installation would be completed on September 27th it was now scheduled for October 11th. The Best Buy representative indicated there was no earlier installation date available. It is now September 25th today I received an automated phone call from Best Buy telling me that they're coming to pick up my stove tomorrow even though I have told him twice they've already picked it up and I also received an email indicating that my October 11th rescheduled installation date has to be changed as well because that date is no longer available. The final email I received today from Best Buy was to complete a survey to let them know how much I'm enjoying my new double oven since according to their records everything is complete. If you know someone you really don't like order them a double oven from Best Buy.
Review by Javonni1 month ago
All day waiting for my refrigerator delivery!!! But it was not received!!! Worst Customer Service!!! Expected Waiting Time approximately one hour and Call Back waiting 35 minutes... I'm still waiting for the call back call!!! For me is 0 start. Very sad!!!
Review by Abulhasan1 month ago
I will never buy another appliance here again. I bought a dishwasher with installation. Installation costing me $140. Well they couldn't deliver it for almost two weeks from purchase and I took the day off to be here to recieve it. Well the manager gave us the brackets the day we bought the dishwasher (for God only knows what reason) and told us to give the brackets to the guys when they got here. So I get a call the day it was supposed to be delivered around noon and they say they can't deliver it because they didn't have the brackets. I said I have them and to still come. After being on the phone all day trying to get them to come they said sorry they are far away and they didn't even put the dishwasher on the truck. Furious I called the store manager and the best he could do was rescheduling a week later. Well I get the dishwasher and after the first use it leaks. I call for them to come back out on a Tuesday and they said someone will call me back as we need to get the issue fixed ASAP. It is now Friday and I never heard from anyone and am currently on hold trying to find a day for them to come back. We are going on 22 minutes if me in hold while the lady tries to get ahold of the installing company. DONT use Best Buy!!!!!!
Review by Ajhai1 month ago
Worst Response !!
Review by Dvincible Grden1 month ago
Great services provided, theyhave top of the art products and they are always available. I must say, they are doing a very good job
Review by Murfieslaw1 month ago
Do not ever use their data recovery service, they lied initially about what they could recover as well as the price.
Not only did they not recover and over charge, but they damaged my computer in the process, my pristine computer came back scratched up and dirty.
Review by Kerrytaylor1 month ago
I purchased a wall oven to be delivered and installed (installation at an additional cost). The night before the delivery day, I got a call confirming the delivery. Although the estimated time of delivery shifted from the original (from morning to afternoon), I was okay with that. I waited all day with no show. I contacted the store I purchased it from just to find out that they had damaged the oven that morning when they were loading it onto the truck. No one called to let me know. She rescheduled the delivery for the following week. The day the delivery(2nd try), I checked my delivery status online and found out it was moved again... out another week with no explanation, no phone call or text. I called geek quad and was told that “the system” canceled my delivery but she didn’t know why. I don’t have my oven yet and I’m very hesitant to give them another try at delivering the product I already paid for. At this point, I’m going to get a refund and go elsewhere. They take your money but can’t or won’t deliver.... not even a courtesy call...twice!!!
Review by MaryBoisvert1 month ago
Terrible customer service I will never purchase another item from them. We had to contact Samsung directly after receiving a broken dishwasher that was shipped. Best Buy didn’t help
Review by Jterrapin1 month ago
After purchasing several items online (totaling over $1,600) for next day delivery, I received an email that stated the items would be delay...and if they cannot ship by October 17, they will cancel the order. Why did Best Buy accept the order with next day delivery if they could not fulfill?
When I called customer service, I explained what happened and asked to cancel the order. I was informed they cannot cancel the order until it ships. The customer service representative barely apologized and did not offer anything for the poor experience. I explained that they just lost another customer. Again, no reaction from the customer service rep. You can bet I will be returning the items once I receive and will not shop at Best Buy again.
Review by Greenlea1 month ago
I'm a Best Buy elite member and bestbuy is a one of a kind place but lately I have issues. Nobody to help you in the store in Tuscaloosa there to busy chatting with each other and playing on their cell phones. Shipping took almost 7 days!!!!!! And this new geo fencing so they know every time you visit the store and that prompts another email. I feel my privacy is violated!
Review by Grossy1 month ago
Best Buy is as the store name itself is Best Buy! Excellent customer service. Some items are cheap and some items are expensive but overall 5 stars for me!
Review by InokeMalia Reapz1 month ago
Customer service at Best Buy in Redding, CA is non-existent. My opinion is based on several visits to this store. I received a less than sincere greeting when I entered this last time. I arrived to review and PURCHASE a blue tooth speaker. I had questions, so I finally found and flagged down 3 young employees who were just standing around talking. The one who "helped" me (NOT! Total lack of knowledge) appeared irritated that I pulled him away from his chat group. I selected a speaker to purchase, but in protest of my bad experience, I left and later ordered the product from Amazon. I will NEVER walk into Best Buy again!
Review by Vinblue Ragheb1 month ago
On August 24, 2019 I purchased a full set of top of the line Samsung kitchen appliances (not cheap may I add) I was given a delivery date of September 12, 2019, the date came and went without my delivery or a follow up of what happened. I took the day off of work and waited for this delivery. NOW that Ive tried contacting the local store and was unsuccessful for a resolution, I then called Best Buy's corporate office several times where I literally sat on the phone for 3+ hours just to be put on hold then disconnected several times. THEN I was finally able to speak with a "supervisor" by the name of Shawn Reese, who was very sarcastic and condescending (dont believe me Best Buy? since you record every call, "pull the call").... With no apology or explanation, they basically said “we can schedule delivery for next week BUT you’ll have to wait until 30 days from now (October 14Th to be exact) to have your items installed because our system says your order is in transit and thats the soonest that our third party company can install your products” .. So we’re supposed to WAIT 30 days to have our products installed!!? AND they said the cost of the installation is NON REFUNDABLE!? I have patronized this company for years, investing thousands in all of our tech and electronic needs. This was by far our most expensive purchase from Best Buy and yet, to be treated this way is completely unethical and disheartening. And we STILL haven't received an update on our order, I am completely outraged. And I'm writing this to inform other buyers to beware and seeking a resolution for our order.
Review by Khushy1 month ago
I bought an iPad pro(paid around $1200)earlier this year
It won't charge now
they are having bad quality products fixed and sell them.
Never trust this company
Review by Lotteee Otterdijks1 month ago
Oven range came with a big dent out of the box. Scheduled geek squad to come and replace the damaged part. The rep on the phone even mentioned she wanted to schedule the repair far out so the store is sure to have the replacement part. I get an email confirming my appointment which is a 4 hour window, and get reminded again the day before. GREAT.
The technician shows up asking me if I have received my replacement part. What?
Oh he calls the service center, and he is asked to hold 15 minutes. He hangs up because that actually means 45mins in reality.
He then tells me he will swing by the local store and see if they have the parts.
Meanwhile, I have to clear up 4 hours of my time AGAIN to get another technician here to fix something that came damaged.
Why spend money to be hassled like this ? Should have gone to costco. SMH.
Review by Iras Hughesr1 month ago
I love shopping at this location since it is close to my office. I always find what Im looking for and prices are relatively good.
Review by AndyEvans1 month ago
If I could tap on no star I would. Customer service when something goes wrong is simply nonexistent. I bought a refrigerator to be delivered. Took the day off. Waited for delivery confirmation, called Best Buy to check on time and was told that it was out of stock and would have to be rescheduled for 2 weeks from now. No phone call or text to warn. I got a lot of I’m sorrys but no solution or even temporary soln. Just a smart ‘A’ comment about no way could anything else be delivered today. Never again.
Review by PennieeCat1 month ago
Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.
I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon.
Review by Roadchef Hillsman1 month ago
MAGNOLIA DELIVERY AND INSTALLATION NIGHTMARE
First they delivered a broken TV on Tuesday which they had to take back. Then they scheduled to deliver and install a new one on Friday. They never showed up. I am many thousands in the hole, two full days wasted and no TV yet.
THEY TOTALLY SUCK.
Regret doing business with these jokers.
Review by Pollyyanne1 month ago
I ordered an XBox One Elite controller on sale and Best Buy sent me a PS4 controller...
Best Buy messed up, now I have to ship back the PS4 controller for them AND pay $20 more than what they sold it to me for.
And they STILL have the ad up for it!! So frustrating..
Review by SusanStelmasiak1 month ago
Best Buy and BestBuy.com. If you live in the Greater Austin area DO NOT shop BestBuy.com for fulfillment at the Pflugerville (Stone Hill) store.
On BestBuy.com I purchased a new in box refrigerator. However, what was delivered to me was a used appliance.
Before I made my purchase I scoured several online sources (Lowes, HomeDepot, Sears, SearOutlet, SearHometown, Goedekers, etc) for the appliance that I wanted. I even checked Craigslist.
Delivery was scheduled for 9/11/19, 230p-430p. When the men walk the appliance in the house my first thought is, "I've seen this refrigerator before. I could not shake the feeling that this is not the appliance I ordered. I didn't think to take a pic until the right side film had been removed (pic attached). However, before that I noticed that the doors were not level. The delivery guy used a level to check my floor, and all sides of the fridge, everything was level, and the door couldn't be adjusted any further. So, this is called in for a return and exchange (I'm thinking no big deal, but this is not a new refrigerator). When it was going to be a return and exchange they could have done this the next day (9/12). However, when I called the prescribed number as required on 9/12 and told them I wanted to return this used item and get a full refund; now it will have to wait until Saturday. My refund--not until 3-5d after the return pickup. This too I find odd, seeing as how they charged my card days before the fraudulent delivery; but they can't refund it before picking up their POS.
Anyway, to get proof of this shell game, I returned to my search history and find the pic of the appliance they brought into my home under the disguise of a new in box appliance. The appliance they brought me was the exact one advertised on Craigslist as a new, never used, open box customer return, for $675 (ad and pic attached). Also, notice at the bottom, the white hose/connector; the same on the one delivered to me.
On 9/12/19, I went to the Pflugerville store to find out what was going on. Chris, the manager I spoke with kinda addressed my concerns (gave me an 800 number to call); however, he was way too removed from being concerned that somewhere in their chain someone decided that consumer fraud is ok. Someone, somewhere within Best Buy, BestBuy.com and their 3rd Party Delivery company have decided defrauding consumers is a good business model. I know the Attorney General for the State of Texas would love to hear this complaint. I do love Texas’ consumer protection laws. Best Buy and BestBuy.com have defrauded me and I demand satisfaction!
Needless to say, Best Buy nor BestBuy.com will ever see another red cent of my money again.
BTW, the Craigslist ad was scheduled to be removed the same day.