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Belk

10 Reviews | 4.20 Rating

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About

Belk, Inc. is a renowned American department store chain that has been providing exceptional shopping experiences to customers since 1888. Founded by William Henry Belk in Monroe, North Carolina, the company has grown to become a household name with nearly 300 locations in 16 states.

At Belk, we pride ourselves on offering a wide range of high-quality products that cater to the needs of our diverse customer base. Our stores and Belk.com offer a vast selection of apparel, shoes, accessories, cosmetics, home furnishings, and wedding registry items, making us a one-stop-shop for all your shopping needs.

Our commitment to providing exceptional customer service is evident in everything we do. From our knowledgeable and friendly staff to our easy-to-use website, we strive to make every shopping experience a memorable one.

At Belk, we believe in giving back to the communities we serve. Through our Belk Charity Sale and other initiatives, we have donated millions of dollars to local charities and organizations.

We are proud of our rich history and look forward to continuing to serve our customers with the same passion and dedication that has made us a trusted name in retail for over a century.

Top Reviews from Reliable Sources

Roseann Livulpi

I found lots of things at reduced…

I found lots of things at reduced prices. so much to chose from. never ordered by mail before, I hope all goes well.

Date of experience: November 12, 2022

Dated: Mon Nov 13 Source: Trustpilot

Carson T Brewer

Went to buy bedsheets from blount…

Went to buy bedsheets from blount county Tn. Belk. Nobody was in the home goods department to answer questions or ring up sale. After walking about 50 yards I found 2 cashiers. Each had a line of about 8 customers. The lines moved with glacial slowness. I placed merchandise where I found it and left. Pathetic.

Date of experience: April 07, 2023

Dated: Sat Apr 08 Source: Trustpilot

Hailee Martin

Will never purchase from them again

Will never purchase from them again. Still have not received my item that I ordered. I asked for a refund and was told I need to wait longer, before I will be refunded. I was unable to contact a customer service representative by phone even after multiple tries and waiting on hold for over 15 minutes. I tried at least 5 times. I only reached someone after multiple emails regarding the order. DO NOT RECOMMEND buying from them. I will never buy from them again.

Date of experience: March 24, 2023

Dated: Thu Apr 06 Source: Trustpilot

Julie Goodman

Recently shopped at Wilmington NC store…

Recently shopped at Wilmington NC store on Oleander Drive. Elaine assisted me in the purse department. Elaine was the friendliest, most helpful cashier that has ever assisted me in any of the big department stores. She was cheerful, kind and really is an excellent representative for the Belks store. In fact all the employees I have encountered at this store are excellent. But Elaine just went over and above. Good job Elaine and Belks!!

Date of experience: March 08, 2023

Dated: Fri Mar 10 Source: Trustpilot

Ronald

This store has unsanitary bathrooms

The Belk Store in Cookeville had the filthiest public bathroom I have been in in a very long time - and I am 68. There was no soap in any of the 5 or 6 containers to wash my hands. The manager could not be found and the only clerk I could find was trying to help about 5 customers by herself. She could have cared less when I told her. Their cleaning crew needs to be replaced. I won't go there again.

Date of experience: January 27, 2023

Dated: Thu Feb 02 Source: Trustpilot

Rosezeata Wesley

Ever time I visit belk in Lynchburg va. Ms. Darlene goes above and beyond to make sure I'm satisfied when I leave there.

Excellent service Ms. Darlene and Ms. Pam are very helpful and kind and love how I'm called by name so l always try to check out with them two associates. They both has the greatest personality and performance working with the public 👏 👌

Date of experience: January 20, 2023

Dated: Wed Jan 25 Source: Trustpilot

poorservice

Belk department store at Haywood Mall…

Belk department store at Haywood Mall in Greenville SC is violating Fair Housing laws by not making the entrance/exit easily accessible to those customers who are wheelchair bound. The have a button to open the door on a wall that they cannot even get to without getting out of their chairs and only one door opens making it difficult to get out of. If there was an emergency, they would not be able to get out quickly. Their clothes racks are so cluttered, it is hard for customers to move around. Please fix this issue immediately or I will be contacting the Fair Housing Offices to file a formal complaint.

Date of experience: September 22, 2022

Dated: Sat Sep 24 Source: Trustpilot

Dianne F Kostelny

Disappointed Tried to get a live person in Customer…
Tried to get a live person in Customer Service but after waiting 15 minutes they dropped my call. I was sent the wrong items and was trying to find out how to return without losing money ie. postage, bridge tolls. Very disappointed in Belk.

Date of experience: August 03, 2022
Dated: Wed Aug 03 Source: Trustpilot

Suzy Chu

Belk stores (in my area) seem to be…

Belk stores (in my area) seem to be taking over other closed department stores in their former locations. Well at least the stores are not empty. We see so many retailers go out of the retail business and close stores which makes it hard for all the smaller stores. Belk seems to do a good job filling that void and staying open during these tough times.

Date of experience: April 06, 2021

Dated: Tue Apr 06 Source: Trustpilot

Kathy Kelly

Where's the Merchandise???

I am not complaining. Just wondering why Belk is not purchasing any merchandise. Are you going out of business??? There is no holiday merchandise in the Home Store. If you are in the retail business aren't you supposed to have merchandise to sell? We had a beautiful Belk store in our area. Now it looks like a junk store. So sad.

Date of experience: October 19, 2020

Dated: Mon Oct 19 Source: Trustpilot

More Information

Headquarters: Charlotte, North Carolina, United States
CEO: Lisa M. Harper (5 Jul 2016–)
Founded: 1888, Monroe, North Carolina, United States

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Contact

info@belk.com