I give bbva compass 💩💩💩💩💩 for being the worst bank that has ever existed. Customer service is rude, they hang up on you, they say that you are cursing at them when your not. just so they can say that's why they hung up on you. They post payments to the account then go and reverse the charges saying that is when the payment posted and reverse all the other payments that have already posted. Then reaply all the payments back cause you to be charge NSF after NSF. Leaving you to drown when other bills need to be paid but now cant pay them cause your in the negative. they say they post payments in real time but when it comes to deposits they will not post that in real time. WHY? so they can charge you more nsf fees. Why hasn't bbva been investigated after reading bad review after bad review. why isnt anyone looking after the small people like us who are being robbed. I have never dealt with a bank who is just self center on themselves and care about how much money they can rob from people like us. I will make sure more reviews get written and hopefully one day bbva Compass will go down for doing wrong to their customers. The only reason you are getting a star is cause I have to put one. But bbva compass you deserve 💩💩💩💩💩.
Review by Pharrell5 months ago
My husband opened a credit card account with this bank and it was the worst bank ever. He authorized them to speak with me his wife and they went crazy because ì knew something about credit card and banking. Retired banker (36 years) and i had nothing but problems with them until we closed it out. We received a credit refund on the closed account but had to wait 30 days before being sent a check for the refund. Wish we had done research before trusting these unprofessional people that dont care about you as a customer. DONE!!!!
Review by Kipling9 months ago
After my divorce, I had a rough time getting a checking account due to credit score plunging. BBVA Compass gave me a chance and let me open an account with them when others wouldn't. I am still and will continue to stay with them for all my banking needs. I have had absolutely no issue with customer service, online banking, uploading checks or anything else.A+++ in my book !
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