Bay Alarm Medical Reviews

Poor service, unfortunately service is not as stated prior to subscribing. Very "robotic" service. Phone service is unprofessional and "scripted" - unable to handle the call if not in their script.
Equipment did not work correctly - kept going off repeatedly and unable to go to "sleep" mode for returning by postage mail.
Phone operators DID NOT refer to the notes provided for the alarm purchaser.

There is no occasional check up on us to make sure we are alright.
They don't check to see if the equipment is working correctly.
They have not been asking for a security question, when contact with them has been made. It could be an intruder or anyone else answering the call.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable. When the rep I spoke with couldn't resolve my issue I asked to speak with her superior, to which she responded "they can't help you either." After a long hold I was told they'd return my call today. 8 hours later, no returned call. Additionally, our unit was defective, which would never cause me to write a bad review -- things happen and technology fails, but after today's incident I felt the need to share in an effort to save someone else the headache of this level of ignorance.

Customer service was good when needed and the equipment worked well (for the 6 months we used it). The only downside on the equipment was the necklace our father used would trigger the alarm at times while changing his shirt. One annoyance was when we returned the product we did so under 30 days before the next billing, as a result they didn't credit us with the 2 weeks (approximately $15) of returning it early (they said we needed to return it at least 30 days before the next billing cycle in order to receive credit, or some BS). I thought this was a cheap move to nickle and dime the customer.

Seems fine so far. Luckily we haven't had to actually see how it goes in an emergency.

Excellent set up directions, excellent customer service, very friendly

i have not yet connected my device as i have had no one to help me i will contact you when i begin

Product was delivered promptly. Set up was easy. Our practice run with my father in law was great. Staff very patient and friendly.

Site was easy to use call back was quick and with knowledge of product ahipping was fast and set up was so easy.

Got this for my mother-in-law. She had an incident where she fell and laid on the floor for five hours before she finally managed to get to her cell phone. After this incident afraid to go out and sit on the porch or just walk around her home. Now wearing the necklace feels safe and secure and will sit on her porch again.

I would have given 5 stars, except there was some confusion in the beginning regarding the pendant. We were told it wasn't recommended to be worn in the shower, after 2 phone calls it was cleared up for us. It is meant to be worn in the shower, as we were originally told. We have had 1 instance to use it, and it worked perfectly.

We're grateful to have this set up for our 95 year-old mom who still enjoys living in her own home. Thanks!

Easy installation and activation process. Only things I would change is make the "calling list" that you specify available online, and a little more flexible (i.e. multiple people notified, not just stop once one person gets notified). Also, it seems to take a long time to answer the call button, it's a little disconcerting if it was an emergency.

Set up to get the medical button was easy and even though we ended up not needing it- the return was easy also.

Have just hooked it up and been checked out. I
Just am not sure how to attach shower button as all tile.

Arrival of equipment was not received in the express shipping. The firm did not want to work with me on partial payment. Extremely disappointing. Had hoped that they would understand the amount paid verses delivery.

Everyone I have talked with is very friendly and professional. My mother wanted the basic unit and they provided that without any high pitch sales pressure. The unit came quickly and could not have been easier to install. When testing the unit, the call service answered within 30 seconds. The call service personnel were all very friendly. Bay Alarm provides excellent service at a good price. I highly recommend them. I don’t think paying more money to another company would get better service.

Best decision our family has made for our mother. The professional staff and remarkable equipment make Bay Akarm stellar.

I am Helen's son and I did the connecting with Bay Alarm. Customer service in both opening the account and setting up the system was excellent. Each person I talked to provided the same professional and quality assistance. 5 stars absolutely.

Got Bay alarm for my Mom a couple weeks ago. Fall detection did not work and they sent me one right out. So far everyone has been helpful and seems to work as advertised.

The customer service I received upon my initial inquiry; throughout new customer on-boarding; and during the two telephone conversations i've had with BAM, since becoming a customer {they're courtesy/welcome call to me; my post on-board call to them}, was absolutely WOW and quite IMPRESSIVE!!

I will - and already have - recommend BAM, over any other company of this nature!!

I bought this to satisfy my children who didn't want me living alone without some sort of fall protection. I find the wrist band a pain and I can't believe your supposed to wear it all the time. The fall detection GPS unit I found to be too sensitive. Wearing in my belt was okay, but putting it in the sheath set it off and generated several calls. I think I'm going to return it until such time as I think I need it.

Installation instructions were good. One of four buttons was not linked. Customer rep walked me through linking process. Tested whole system. Checked my contact phone numbers and lockbox combination against your records. All were correct. Alarm Monitor was pleasant and through. 5 stars all the way!!!!!

Didn't fit my life style. Fall alarm kept going off when I would lay the device on a counter. Program cancelled and equipment has been returned.

Mary McCarter

Ordering was easy. Equipment delivered on time. Easy to setup and test. Ordered for my Mom and I feel better knowing she has the system installed.