Bathfitters.com Reviews

A part from the pretty long delay after signing for the bathroom remodelling, the technician called Derek was just fantastic. Very open, cooperative, nice to be with and very professional. The was done ahead of the allocated time. It was amazing.
Derek was just perfectly excellent. We are overwhelmed. It this type of staff that the company should count.
Thanks Derek for representing Bath Fitter so well that I won't hesitate to recommend Bathfitter to of mine as far the technician would be like Derek

Everyone was very happy, pleasant, and accommodating in the beginning. However, all that went out the window once I paid for the shower stall. The floors are slippery. My husband almost fell twice the first time he used the new shower. They had advertised that it was a no -slip floor at the time of the contract signing. The customer service person was absolutely condescending and rude to me when I had called to schedule the installation of the shower door. The installer spent over 14 hours installing the shower but they had said it would take less than 8 hours. The shower door was the wrong size. Hence, needing to reschedule the door installation.

The shower does look attractive. But the company is all about the sale; poor follow-up, mistakes in measurement, rude and condescending intersections after the sale, way off estimates of time frames, and misleading advertising. I would have found another way to install a new shot if I had to do it all again.

I called bathfitters to change out my existing tub to a walk-in shower. Looks great. But the design of the shower doors is backwards. I called the guy out that put in the unit and he told me that that's the way they are... He told me to tie a string to the loop on the door to use the correct door. WTF!
The way it's designed you can't use the handles on the doors that have the seal. I'm not done with this... whoever designed this should be fired!
The photo shows the outside door that seals... notice the handle. If you get into the shower, you have to push the door closed with no handle.

We had a tub to shower conversion it only takes a day which was nice but way over priced, we also had the Wayne's coat put on the wall quite the shisty job lots of caulk and not a very good job, photos are even after they came back to fix, took 2 months of problems until it finally was fixed and just about as bad as it originally was, would not recommend. The caulk and the Wayne's coat attracts everything like a magnet. The shower stall has a curve to it so the water drains but you feel like your standing on a inward slope from both sides.

We had a tub to shower conversion it only takes a day which was nice but way over priced, we also had the Wayne's coat put on the wall quite the shisty job lots of caulk and not a very good job, photos are even after they came back to fix, took 2 months of problems until it finally was fixed and just about as bad as it originally was, would not recommend.

We love our new Bath Fitters shower! Tyson was wonderful to meet not only our needs, but our wants as well!
The installer, James, did a fantastic job of taking out our old shower and installing the new Bath Fitters shower! He was great to answer all of our questions & explain all that we needed to know. He was very professional, timely & cleaned up after himself.
We would definitely recommend Bath Fitters; great service, great product & great price!

Installer couldn't turn water off and the job wasn't done, if I knew I had to babysit I would of taken the day off. So he left the job and they won't refund my 2000 deposit

On Jul 10th, we had a sales rep come see us, gave us a quote, and we signed a contract for a shower stall refit. She took measurements, and told us we could expect a tech to begin the installation in 2-3 weeks.,
On Aug 3rd the tech came and ripped out the old shower stall. Only then did he realize that they had ordered the wrong size shower base. He told us that it would take about three weeks to get the correct size from the factory in Canada. So no shower available to use.
On Sept 2nd, the tech returned with the correct base, and installed the base and surround. He told us it would take about two weeks to get the glass in to finish the installation. So still, no shower. On Sept 23rd, we were called and were told the glass was in, but could not get an appointment to have it installed until 10 days later. So, another month went by.
On Oct 2nd, the tech returned and finished the installation of the glass.
Therefore, we were without use of this shower for a total of 8 weeks. I contacted the dealership and requested a discount equivalent to 15% of the total price as compensation for out inconvenience and loss of use, The owner/ manager flatly refused and only offered us a discount that equaled 7% of the total price. I considered this an insult. I. attempted to contact the corporate headquarters a total of 4 times. No one would respond to my emails, or talk to me on the phone. No one would return messages left.
The product we got is satisfactory, and the tech did a great job of installation. However, I would recommend you using a different dealership than the Clearwater, Fl one if you want a timely job done. And I was very disappointed with the Customer suppport from this company.

We had our tub done in may 2012 and this is 2020 and we still love our tub. No scratches, nicks or damage. I highly recommend them

In January I ordered two bathrooms in my house to be redone. Late February Bathfitters came in to do first Bathroom and I could not be happier with the result My second bathroom was to get started today. I was worried with the covid virus they may cancel. I called them this morning to find out if anyone was coming to start the job I left a message asking someone to call me to let me know what was going to happen, I never got a call back. I'm annoyed! A huge business never called to tell me the job was cancelled due to this virus and that It would be rescheduled. I don't expect them to give me a new date with this uncertainty we are all living with. A Call back would of been appreciated I called the guy who sold me the job and he told me the company was mandated to stop working and that I will be getting a call about the cancellation. Again I never got a call. When this pandemic is over. Will they call me to schedule a new date or will they just show up one day in the future.

After 8 years the shower doors came loose Kirt came out fixed the doors with in the 1/2 hour of his call the doors were fixed he did a great job I would tell anybody to use BathFitters there service is great and the product is excellent. Barbara L.

They did the work ad planed. Some problem occurred but ead handled professionally and timely. Friendly kind professionally done.

This is our second, custom-made, walk in shower. We love the product that much.
We had to special order the wall length in order to keep the entire unit seamless. This makes cleaning SO EASY! The quality of the material, the installation and the friendliness of the employees keep us returning each time we buy and fix up a "new-to-us" old home. I will say that this time we had a major hiccup in communication (the store manager had a family emergency...these things happen). In the end, Bathfitters made it right by us with great customer service.

This was my review with the BBB and on Pissed Consumer with the little help. Most important to me is not the fact that they are reneging on the change order (which is part of the contract) or the fact that I was told this was a stock tub (which would allow me to get a refund) or the fact that I canceled within 3 days.... It is absolutely appalling and pathetic to even attempt to do a job in someone's home and add hazards to someone's bathroom. The written in verbiage ONCE AGAIN states that existing dmg to my shower including cracked tiles was not your responsibility. Furthermore leaving cracked tile and unfinished edges in my shower that are used by a toddler and good willing a soon to be baby is beyond unacceptable.

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheeting to hide the damage to the underlying tile. It specifically contained written in verbiage including not responsible for “cracked or damaged existed tile” and may leave unfinished edges. Just what you want to hear adding hazards to your tub while you will be having babies and toddlers in there. I called the sales rep the next day and canceled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub. Up to this point the owner is staying stubborn and not even recognizing that people do not want hazards installed into there home.

Here is my experience:

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheething to hide the damage to to the underlying tile. It specifically contained written in verbiage including not responsible for cracked or damaged existed tile and may leave unfinished edges. Just what you want to hear adding hazards to your tub while you will be having babies and toddlers in there. I called the sales rep the next day and cancelled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub. Up to this point the owner is staying stubborn and not even recognizing that people do not want hazards installed into there home.

I have tried to contact this company twice and neither time have they bothered to contact me.