Bathfitters.com Reviews

In January I ordered two bathrooms in my house to be redone. Late February Bathfitters came in to do first Bathroom and I could not be happier with the result My second bathroom was to get started today. I was worried with the covid virus they may cancel. I called them this morning to find out if anyone was coming to start the job I left a message asking someone to call me to let me know what was going to happen, I never got a call back. I'm annoyed! A huge business never called to tell me the job was cancelled due to this virus and that It would be rescheduled. I don't expect them to give me a new date with this uncertainty we are all living with. A Call back would of been appreciated I called the guy who sold me the job and he told me the company was mandated to stop working and that I will be getting a call about the cancellation. Again I never got a call. When this pandemic is over. Will they call me to schedule a new date or will they just show up one day in the future.

After 8 years the shower doors came loose Kirt came out fixed the doors with in the 1/2 hour of his call the doors were fixed he did a great job I would tell anybody to use BathFitters there service is great and the product is excellent. Barbara L.

They did the work ad planed. Some problem occurred but ead handled professionally and timely. Friendly kind professionally done.

This is our second, custom-made, walk in shower. We love the product that much.
We had to special order the wall length in order to keep the entire unit seamless. This makes cleaning SO EASY! The quality of the material, the installation and the friendliness of the employees keep us returning each time we buy and fix up a "new-to-us" old home. I will say that this time we had a major hiccup in communication (the store manager had a family emergency...these things happen). In the end, Bathfitters made it right by us with great customer service.

This was my review with the BBB and on Pissed Consumer with the little help. Most important to me is not the fact that they are reneging on the change order (which is part of the contract) or the fact that I was told this was a stock tub (which would allow me to get a refund) or the fact that I canceled within 3 days.... It is absolutely appalling and pathetic to even attempt to do a job in someone's home and add hazards to someone's bathroom. The written in verbiage ONCE AGAIN states that existing dmg to my shower including cracked tiles was not your responsibility. Furthermore leaving cracked tile and unfinished edges in my shower that are used by a toddler and good willing a soon to be baby is beyond unacceptable.

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheeting to hide the damage to the underlying tile. It specifically contained written in verbiage including not responsible for “cracked or damaged existed tile” and may leave unfinished edges. Just what you want to hear adding hazards to your tub while you will be having babies and toddlers in there. I called the sales rep the next day and canceled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub. Up to this point the owner is staying stubborn and not even recognizing that people do not want hazards installed into there home.

Here is my experience:

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheething to hide the damage to to the underlying tile. It specifically contained written in verbiage including not responsible for cracked or damaged existed tile and may leave unfinished edges. Just what you want to hear adding hazards to your tub while you will be having babies and toddlers in there. I called the sales rep the next day and cancelled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub. Up to this point the owner is staying stubborn and not even recognizing that people do not want hazards installed into there home.

I have tried to contact this company twice and neither time have they bothered to contact me.