Do place an order with BBW online unless you want to wait a month or two to get your order. Placed an order 04/24, 13 days later and still hasn't shipped. Called customer service to cancel and they said no, can't cancel but you can return it when you receive the order. Um, excuse me? The only reason I want to canvass because you're taking too long to get me my order. I don't see this company lasting with such poor customer service.
Review by Anenna Haste1 month ago
I get so frustrated because they have really great scents that I fall in love with but then they ALWAYS discontinue them!! These other scents that they keep around are just so-so (if not actually stinky) and just very generic-smelling. My all-time favorite was Banana Fey back around 2003 or so, but a more recent favorite that they've discontinued is the Rose Water & Ivy. They also only bring out Watermelon Lemonade during the summer and only for limited products; I would literally buy the entire line of this scent, why are they not capitalizing on that one?? Same with the Limoncello scent. And why oh why would they ever discontinue their sparkly hair perfumes??? That was like a dream come true and they just took it away!! I get so very frustrated with this company! Give us better stuff!!
Review by Allendys2 months ago
Stay away from this company if you actually want to receive the items you pay for. They charged me in full, failed to have my complete order and then...they never delivered my package. They have given excuses, lies and zero refund.
Review by DeborahShingler2 months ago
I was never informed that the order I placed on 4/26 would take till May 15th? Unacceptable! I should have been informed at time of order. I was told that shipping was a bit behind but NOT this long..I am quite upset as gifts for
Mother's Day was placed and now I will have to purchase another.
Review by BeantheBean Weerakone3 months ago
I wish I had read some of the reviews before I ordered online. During the pre-covid 19 days, I never had a problem with extended shipping times. Now it takes nearly a month to receive anything! I love bath and body works, but I won't be ordering online again until they can get their shipping back down to a decent amount of days. Sorry!
Review by Hoda Mottel3 months ago
Very interesting personal care products. Nice site. Useful!
Review by Passat4 months ago
Love their bath and body care products, they have gorgeous smells! Always great quality and excellent service
Review by Jihaad6 months ago
Do not go to the store on 1600 Highwoods Blvd Jefferson Village they stole my money. I forgot that I had a 10 dollar coupon, so I told the girl about it and all she said was that she would credit the money back and I could then repurchase it right away. But the stupid cashier never told me it would take 3 to 5 days to get my money back. The supervisor or manager that was there should be fired for letting a customer leave upset. I would like to say I will never purchase a item there as long as I live. So in return I walk out with nothing. And I will never step in Bath and Body ever again.
Review by Raymer7 months ago
I have been there a few time and they are just not my thing. They do have a large selection priced low and high.
Review by TooClose7 months ago
I had a coupon for bath and body works for $5. I submitted my order. After all said and done I received a email stating they did not have one of the products I ordered. I would have ordered another item, but they did not ask me if I wanted to order something in its place- hench they took the coupon off my refund. Gave it a shot. Won't order online from them anymore
Review by Zenande7 months ago
The seasonal sales are something I look forward to every year. I love the ability to stock up on my favorite scents during B&BW B3G3 sales! The savings are immense, but so worth the wait!
I prefer to shop online and avoid the chaos of the malls during the holiday season. Every shipment from B&BW has arrived in perfect condition. They really take the time to carefully package every order so it arrives undamaged and ready for use or gifting.
I highly recommend this company to anyone looking for flattering, soothing, and invigorating scents in lotions, body sprays, body wash, candles, and even travel sizes for your purse!
Review by Ellision7 months ago
I went online to give my best friend a e gift card who lives in another state.i places the order they deducted the money immediately out of my bank account I Kept checking to see if I would get and email I never did !i called my best friend she never got the card.i called customer service on the phone very rude had no knowledge here is what I found out it could take a couple days for the party to get the card when they take the money out of your account immediately they never state online that it could take up to 2 days that's not electronic at all .i had to cancel the order and now I have to wait for 3 to five business days to be refunded .please don't get any gift cards online you will never get it they are running a scam and customer service is awful ! My order number is 37619040 I'm still waiting i my refund and my friend didn't get a gift for her purchase
Review by EvanOK8 months ago
One of the best smelling products I have have ever used. You can never go wrong having atlist one set of your favorite fragrance.
Review by Brittan8 months ago
Shipping on most orders is about $6. Once in a while they do free shipping if you spend so and so many dollars. If you wait, there will probably be a $10 off coupon after that, which will save you more than the free shipping offer. Best deals are bogo on candles, and make sure to sign up for emails to alert you of the specials. Orders usually take about 6-8 days shipping, and they send you promp links for your order to track it, very professional and the products speak for themselves. Amazing candles.
Review by Annmbraith Gouldinig8 months ago
I love all their products but only buy when they have a sale or I have a 20 percent off coupon. The customer service department is good and when I received broken candles a few time, they sent me out replacements with no questions asked. I usually purchase their soaps, bath wash and room sprays on a regular basis and their candles only when they run a sale since I feel they are too expensive at full price but you can get them at a very discounted price if you wait for a sale and then use a 20 percent off coupon. I would highly recommend this site.
Review by Lucyyyyy9 months ago
As soon as I opened the box I knew the order was trouble. It wasn't packed properly too much space and emptiness. 2 candles shattered glass everywhere. The pumpkin pie candle was just nasty and smelled like old cheap fragrance oil. Strangely mealy. Like a butter fragrance gone bad. Mostly all the candles smelled cheap and not true scents. Only 2 decent items out of almost 20 that I bought. The lotions sucked. The body washes. Just all cheap fragrances. I don't know how they stay in business. I should have just returned the entire package as it was. That is what the order deserved. I couldn't believe with all the five star reviews of their products on their website how bad the scents were. For example one that is called THE STARS. They mixed wood with a candy scent. You can't buy samples either. They suck but they aren't a scam site, so I can't give them 1 star.
Review by Tinchy Ronie11 months ago
the service is GREAT, and the people that work there are very friendly. i am always happy with my purchases.
Review by Nothappycamper Whisby11 months ago
I really love the smell of their products specially the lotion, body soap and candles. Its just like when you smell it you can imagine being transported to other places or bringing back memories when you were still young. It's like magic!
Review by Bafford Borrini1 year ago
What can I say? I'm addicted to candles, body sprays, anything B&BW has to offer. I'm never disappointed with anything I order and I love the deals I get in my inbox almost daily!
Review by MusicSounds1 year ago
Bath & Body Works has the best products and always has amazing deals! I recently bought a mixture of different lotions and sprays but, my favorite will always be the Country Apple spray and lotion. Shipping is super fast and affordable! Will definitely continue to shop at B&BW
Review by Luningning1 year ago
I wasn't sure about buying online. But the deals offered were fantastic and the shipping charges were incredibly reasonable. Processing and shipping time was pretty good for this time of year. It was really a great experience and I'd use the website again.
Review by DebbieH1 year ago
I love bath and body works. They have everything in any type of scent you want. You can smell great. Really love shopping there
Review by Heron1 year ago
Bath and body works has amazing scents but it's so expensive for one bottle of perfume. Not to mention that they always remove scents that should be kept.
Review by Guanacaste1 year ago
I just got my order. I bought sweet cinnamon pumpkin gel and orchard leaves body cream. It smells like honey. The service and the price are of good quality.
Definitely will order again and recommend to everyone.
Review by Sweetsikh1 year ago
The fall season is bringing in the sweet scent and woody musk for men. Bath and vody works has a new walnut spice pie candel that is so delicious i really want to eat it lol thats how good it smells