I tried to cancel for medical and financial reasons but they refused to let me cancel. I have never had a subscription that I couldn't cancel if I was unhappy with my service or for any other reason. I am going to have to cancel my credit card to stop the payments.
Review by Kaboha2 weeks ago
Just say NO! I ordered Barkbox and went through all the steps. I chatted with a representative that assured me my toys would be up to par for my chewer. I received my first box today. I had 3 toys and 2 packs of treats and 1 beef stick. The toys were something I would buy at a dollar store. I immediately went to my account to offer to return and cancel. They offered to change my subscription to a higher monthly box and said they didn't accept returns even if it wasnt touched. Would not give me a address to ship it back at my expense nor a phone number. I have a copy of the chat log and I finally got the agreement that they would send me a super chewer toy and charge me an additional 30.00 since I signed up under a promotional of $5.00 box and that would make my account as a one time order box. They in fact do have a phone number listed on their chat site. Seriously I could have bought everything they sent me for less than 10.00 and they charge too much. They will not let you cancel and there is no cancellation on their site other than to change it to a one time order box and that was only because I placed my order last week and called the day I received the barkbox when I saw the ridiculous items. My baby is a daschund not some huge dog and even he could tear these toys up in 20 minutes flat. Horrible customer service. Just say NO to barkbox. I wish I had read the reviews before ordering.
Review by Aisse3 weeks ago
their cancellation policy is crap
Review by Naranarayanan Willkins1 month ago
The concept is good buy BUYER BEWARE. You are made to believe the box is being customized to your dog by the questions(Age, Size, Breed, Weight) but they are NOT. I have 120lb German Shepherd 1 1/2 year old. They sent me toys that lasted 10 minutes and treats the size of training treats for puppies. And THE CANCEL AT ANYTIME, Not true have to wait until what you signed up for expires. Sure they will help by UPGRADING to correct toys and treats for your dog. BEWARE BEWARE BEWARE<
Review by Lulucachoo1 month ago
I requested a call back. Got an email hours later instead asking how they could help. No response when I told them. Instead they charged my card after I repeatedly asked them not to as I was moving. Texted, called, emailed and no response. I really hope someone advocates for a law whereby if you sell a product in the U.S. you must provide mandatory customer service at least 8 hours a day with a live person.
Review by Jotikumar1 month ago
I have used Bark Box for about a year and decided I wanted to cancel the subscription because it was a bit pricey. I logged into my account and deactivated it, however, it continued to tell me that I would receive 5 more months of the box which is ridiculous! Every online subscription whether it is a meal plan, shoes, clothes, etc. - when cancelling, it cancels immediately for the upcoming month. I have attempted to contact Bark Box for 4 days and they only allow text messages and email. No one called me for 4 days and I then missed the call - 2 minutes later, I texted and emailed to call me back - NO RESPONSE!!! This is the worst experience I have ever had with dealing with an online company! They are absolutely non responsive and have the worst customer service to date!
If you don't want to continue your service forever - DO NOT START THIS SUBSCRIPTION!!!!
Review by Antisha1 month ago
I’m currently on the phone with “customer service” I don’t think anyone is going to answer. You can’t cancel your membership. On August 28Th I was charge 5$ for the first month. I will be receiving my first box on the 13th. It will be almost 3 weeks. They did send an apology email. On the September 9th I was charge the monthly fee of 27$. It hasn’t even been 30 days and I’ve already been charge for a 2nd box when I haven’t even gotten my first box. Don’t do it. Still waiting for the next available person to answer as I type this.
Review by Suyin Tiroff1 month ago
They promise to replace any toy your dog doesn’t like. But after three communications with exact explanations and no response, all they sent is a general message about how you cannot cancel your membership for a year, even tho they are not doing what was promised. Then they offer to continue your membership after a year for less, so this is just about getting your money. Beware, you can’t cancel, and they do not replace toys or cater to your dog like they say. So this is not good value for your money!! Don’t do it!
Review by Nooraini Marliski1 month ago
I cancelled my subscription because the toys were not durable enough for my dog who devoured them in less than 30 min. When I cancelled they said I wails have to pay for one more box that I would receive in August. I received an email and a tracking number but I never received the package. When I tried to call Barkbox I was place on hold for 1 hour one day and 30 min the next. Someone finally answered my text, but I swear it felt like I was talking to an automated machine. They treated me as if I was trying to get over on them. The service is shabby and the toys are a choking hazard to all furry friends. Worst customer service ever!!!!
Review by Thysje2 months ago
Horrible customer service.
I did not want to do monthly so I bought the 1 moth delivery. After that box came, I would decide if I wanted to continue or cancel. They have not even shipped the first box yet! And are trying their best to keep me locked into something I was tricked into.
I had no idea and they were not clear that I was going to be locked into a 1 Year contract!
After many emails to find out how to cancel after the first box came. I received NO help or answers.
I emailed them “cancel me” now several times.
I messaged them through their chat. Every request to cancel has been ignored.
You can’t talk to anyone either.
Their phone number is a message that says you can message on Facebook messenger and hangs up.
Now I have to deal with my bank since this place is so lame.
I don’t want any toys either. Just a way to save them money on giving actual value.
They have burned many people.
bbb.org complaints for BarkBox.
Review by Purwa2 months ago
Started great, but recently they have stopped sending shipments and I dont even get confirmation emails anymore. They always have an excuse as to why I haven't received a box, "we ran out...next month will be free", "extenuating circumstances". Spoke to a supervisor today and she could've cared less. Asked if i could cancel because they werent holding up their end of the agreement and she said no, just another free month (not getting anything anyway - SHOULD BE FREE). Why wouldn't they just cancel and do the right thing?
Review by Odiejo2 months ago
I signed up for this because I have 2 Rottweilers and it's a struggle to find toys that last long for them. but when I got it, it was just some rubber balls and some treats... Nothing super special. I think if you know you can afford it for YEARS then it's a reasonable thing as a treat for your pooch, but I signed up for what I thought was a trial box and then all the sudden I'm in a contract and I can't get out for a year?? The customer service was "good" at first until he realized I had only gotten one box and tried to tell me I needed to switch to a more expensive plan then I could pause it, but not cancel it. When I told him I didn't want the subscription at all anymore he got very defensive. It's by money and I'm never giving it to them again. Thank God I used PayPal.
Review by Bafford2 months ago
Based on a lot of these bad reviews, I don't think people know how to read the fine print. When you sign up for the 6 or 12 month plan, you can't cancel. It's like buying an annual membership to someplace. You probably won't get your money back at those other places either. It says right on the site, they keep sending you the boxes if you signed up for a 6 or 12 month plan.
I signed up for the Swagbucks offer (one month plan) (checked multiple times to see if this would revoke the SB) and turned off auto removal the same day I signed up so I could take a break in-between shipments.
Review by Manoshi Serros2 months ago
Stay far, far away from this company. They make it impossible to unsubscribe, even after your subscription has terminated. They will continue to bill you forever, even after numerous requests in writing. What a slimy company ! Too bad, because my dogs enjoyed getting the bark boxes. I will continue to tell anyone I can to avoid this deceptive, criminal outfit. Shame on you Barkbox.
Review by Javaughnte Hengerer2 months ago
Bark Box is a bully they won't cancel Bark Box. Won't change my email address. I be try to cancel over a year now. I wish I never got involved with Bark Box. I made a big mistake when I did.
Review by Alpro2 months ago
I got 6 months subscription and prepaid all 6 months. After 3 months, they have stopped sending shipment. Tried to email them, text, facebook messenger. None of them get replied. This company is a scam! Avoid at all cost!
Review by Older Novelly2 months ago
This company has caused me and my family extreme emotional distress. When I cancelled our membership one of their employees took to social media calling me horrible names because I didn’t agree with their cancellation policy which is NOT “ cancel at any time”... their employee Jeffery , rudely told us to read the fine print and that we can only cancel within 30 days of sign up or we have to pay for 6 full months of boxes. I explained to him my mother had cancer and we had to immediately move to help her and couldn’t afford to pay for bark boxes any longer. He said too bad, we have to pay. He bashed us online for many months saying we were horrible customers etc.. and using names like c*nt to describe me.we called and wrote bark box several times and let them know what was going on. For months nothing was done. We never even received an apology until I asked for one after ANOTHER call and spoke with their managers “Christine”on the phone and “Sean” in an email. No refund was given , nothing except a brief apology and supposedly removed from their system. They said they cancelled our account and we wouldn’t receive future solicitation from them only to be sent an email days later saying our “August bark box has shipped”....seriously? so obviously we are STILL being charged! AND Sean knows we don’t even live at that address anymore but they still shipped a box there. This company is awful . I am saddened to find out pets have died from bark box toys being choking hazards as well. Please stay away from this company, they do NOT care about people or pets, just our money. We have been and continued to be traumatized by bark box!
Review by Legarda Kickner2 months ago
The products are cute, but not worth the money. My overriding complaint is with their auto renewal. I canceled my plan through their internal system (a process they make opaque and difficult), they renewed and charged me for six more months anyway. Now they refuse to refund, and keep sending form emails in response. Highly disappointed in this company
Review by Odutola2 months ago
Got a 1 year plan the end of September, 2018. Figured I had till close to the end of September to cancel. Wrong, it auto-renewed on September 3rd. No email message that it was going to auto renew on such-n-such date.No nothing.
Sent them messages each day about how I didn't want it auto-renewed. Two days ago I get an email that said they would be more than happy to cancel my subscription. Today I get an email that said, (putting it short) what we mean by cancelling it is we won't auto renew it next year.
Thanks for nothing!
This is bad business all the way around and so scammy.
Review by Robise2 months ago
The chew treat had garlic in it and it almost killed my little French bull dog😭
Review by TrAiNwReK3 months ago
I love BarkBox and have used it off and on for two years. For the people on this site complaining about their auto-renewal policy- it very clearly states all of this info when you sign up. You can cancel your auto-renewal as soon as you sign up, too- I usually do this so I don’t have to worry about handling it later. I love the themes boxes and diversity in texture, shape, and size with their toys.
Review by Navyblue Kobrin3 months ago
Dog has gotten sick from last 2 barkboxes. Already turned off auto-renew, but have been trying to cancel with Barkbox given that we can no longer use the product.
They have been unresponsive thus far. Customer Service department seems to be non-existent or purposely making it difficult to cancel.
Have texted to several different numbers provided on their website. Have messaged them on FB messenger twice as well as tried to calling multiple times.
I think it is important for people to be aware of the lack of customer service and inability to cancel when they are issues.
Review by Surgess3 months ago
I purchased a years subscription to Barkbox for our new pup when we got her. I realized after about a year that the Barkbox toys were not tough enough for our Lab. When I tried to cancel I was informed that the auto renewal had already occurred for another year. I explained that she chewed up the toys and ultimately swallowed some of the parts and I didn’t trust her with them. Barkbox wasn’t interested in my concerns they already received the years subscription. About 2weeks ago we received our Barkbox so I thought we would allow Bailey to play with a toy while we ate dinner so that I could keep an eye on her. Before I could butter my bread, she had chewed off a toys tongue and swallowed it. 10 days of misery and stress ( not to mention $800 in Vet bills) she finally is feeling better. I will never give my dog another thing from Barkbox.
Review by Josclyn Noites3 months ago
I don't know how some of these reviews are so terrible. I was able to cancel my auto renewal easily... There is a link on the main page after you log in to change that. I also didn't receive one month's BarkBox (it was USPS' fault). I contacted BarkBox; they were extremely friendly and professional and sent me a new box with no issues.
Review by GuestDennis3 months ago
I have been with Bark Box for about a year. I first subscribed with a 6 month subscription. And in April (2019) I re-subscribed with a year's sub. I like this subscription box a lot more than the previous one I had been getting for my dogs.
The only issue I had with receiving a box was actually USPS's fault for delivering it to the wrong address.
I love Bark Box. Out of the three subscriptions I get (two being make-up/skin care boxes) Bark Box is my favorite and it's not even technically for me. The toys that they send for my dogs very rarely have squeakers that are too small for my large dogs. And more often than not there is very minimal stuffing. The treats are always high quality. I've even gone so far as to order from the Bark Shop with absolutely no issues.