Bank Of America Reviews

I received a notice that my credit card payment was coming due and then notification that it had not been paid. So, I got online and paid via check from my bank to BOA. Three days later they took another payment for the same amount.
My checking account showed the two disbursements but BOA only showed one.
I called them and got that straightened out.
Next day, I see a notice in my email that a payment is due.
It is not as the second payment is credited to this months payment.
What a confused mess.
My US Bank runs as it should with never a problem.
So much for BOA (like the snake).

It seems like every time I call them about an issue related to my checking account there is at least a one hour wait time. Sometimes it takes me hours to get thru to the person who can help me.
Today I called about an issue related to a money transfer to another bank. I informed them that this was my reason for calling. Yet they had someone call me back who was not qualified to help with money transfer issues. Her name was Jaclyn from Arkansas. She was rude. Before I could finish describing my reason for calling, she had transferred me to the wire transfers department and I had to go thru the automated system but even though I did everything right in answering their questions it redirected me back to square one, to the initial main menu which then asked me for my reason for calling. So I am back at the beginning starting from scratch and have been waiting for a call back now for another hour. So It's now been two hours and my issue has not been heard.

I will be testing other banks to find better phone support. The slow wait times has been an issue with this bank for years. I have been banking with BOA for decades and I believe the customer support has gotten worse in the last 5 years. All I want is a bank that can help me via phone with any issue within 20 minutes. Is that too much to ask? Can BOA not afford to make their phone support decent?

I think bank of America is the worest bank I have ever read about, there customer support is very poor and the only thing they care about is your money.

I've been waiting nearly an hour to talk to a Bank of America rep, and am writing a review with my other hand to help pass the time. This wait time is usual - they make you wait longer than the IRS. I ignore the recordings until the voice says "We know your time is valuable." At that point I yell "Shut up!"

Ah, I finally got a rep, and for once I got a good one. B of A just went from one star to two. Found out what I needed to know: whether or not my card was still on Autopay - and he also let me know that my newer Bank of America card is on Autopay as well. I hadn't heard back since I sent the needed forms, voided checks, etc. by postal mail (that's right) to set up Autopay for that card two months ago.

It's nearly impossible to set up Autopay or talk to a representative, and this was the first time I've ever reached a good rep at the end of the wait. So why do I put up with it? Two reasons. One: 3 percent cashback on gas, all the time. It is my default gas card. Two: they give a small percentage of their fees to causes I support. I'm sure the shares are small, but repeated over years, they add up to a donation.

I have three years with these guys. I noticed they want to charge for everything . Checks , fees for anything . I truly believe they are so popular so they do not care about the customer as an individual but, as other of a million. They do not understand when their website online is not working and even is a check was deposited in a wrong way cause of that ,you will pay a fee. Talk to a Mannager they are unprofessional to speak with. They will not understand . This is the type of bank you want to avoid.

There is no longer any customer support issue they will address online. If you miss-type your password you have to change it once you complete the recovery process. There are frequent JavaScript issues where the site will only work in one browser, but not always the same browser.

they buy real estate cheaply with no value then sell as a forclosure these homes have no value and then they sell them in the thousands terrible service terrible bank and predatory real estate practices.

Previously used Bank of America until they started charging me $5 monthly for not having direct-deposit after I had lost my job during the economic recession... fair enough this was policy and I was aware of it so no surprise but a con non the less during hard times. However the reason I'm coming back and giving a reduced rating is not long ago Bank of America got into trouble (class action lawsuit) for exactly the type of situation they pulled on me and ended up refunding many customers over fees (which I never received any compensation for but was no longer an active member). What happened was that rather than process transactions by date and time the transactions occured, they would hold some (which allowed online banking to not reflect actual balance available) and then post transactions to account in a Highest to Lowest manner instead of by time transaction had occurred. While this may not sound bad at first allow me to point out why it was deceptive.... I had always relied on the Online Banking to see my account balance. One day I made about 10 purchases, A couple were large and most were small micro payments. Due to the way BofA held and posted the transactions (By value instead of transaction time) it worked in BofA's favor to bounce me for 5 transactions instead of just the one bounce fee I would of normally been responsible for had they not hidden it from my online balance in the first place. I contacted them and they did reverse 2-3 of the bounce fees but expected me to pay the remaining. After much yelling, I immediately cancelled my account with them (This was in 2005-2006 or so) and am certainly happy I have not looked back. Mean while other family members continue to be victims of this companies abusive policies. Even if the bank makes a mistake it tries to hide behind a "1 credit under customer satisfaction yearly" policy. You are best off taking your money elsewhere.

They gave me and account allowed someone to commit fraud and closed it before I was even made aware of fraudulent activity less than 30 days

I reset my password about 9 months ago and ever since I now have to constantly reset again because it will not recognize the new passwords. I have had to call BofA several times. Today I was put through the recorded messages repeatedly, the prompts before finally getting a person, the put on hold to get tech support and then during the call the phone disconnected twice. An hour later I am really frustrated!!! When I suggest that their website might be the problem that is where the phone cuts off suddenly, I don't know if I am being hung up on or if they are having difficulties with their call centers or what.

I found Bank of America's business banking services to be poor - there's a monthly fee regardless of what balance you keep, and there is a fee for inbound wire transfers. Moreover, it's impossible to get useful help on the phone. I'd bank elsewhere (trying Silicon Valley Bank at the moment...will review in a couple months).