Bank of America should close their doors. My 94 year old mom has banked with BOA for over 50 years. First you can never call and speak with a representative at the location you use. Secondly, they closed the location she used and unfortunately she decided to continue banking with them so now I have to drive her over 10 miles to do her banking. And for me the straw the broke MY back...they closed the drive thru. BOA do you have any idea how inconvenient it is for a elderly person to struggle getting inside? Not to mention someone who is in a wheelchair and even a parent with small children. When I asked why they closed the drive thru I was told they didn't have enough staff to cover the window. Really??? Shame on your greed BOA!
Review by Lenira Galibier2 weeks ago
I have been BOA customer for many years. I hold multiple accounts with this bank and I have platinum status.
Recently there was a "business decision" made on the part of the bank where they have decided to hold payroll checks for 2 weeks, from the same place I have been depositing them from for the past 3 years.
If this is now a standard practice with BOA, I plan to shut down all of my accounts and move my business elsewhere.
Review by Lkyndig Nilos3 weeks ago
I have been with them for 50 years. Always been there for me.
Review by RMGilmour3 weeks ago
I'm a customer of Bank of America for 20 years. I got low rate check and didn't realized that I can't deposit to my account. Instead of 0% rate I ended up %23 in addition to transaction fees. The font was so small in comparison 0% Apr till 8/20. I called customer service and got nothing. Being a loyal customer worth nothing when it comes to Bank of America. DO NOT DEAL WITH THIS BANK. There are fraud! Diana
Review by Charliedestroy3 weeks ago
If you want to your business get shuted down because of merchant service , you definitely should choose Clover go in combination with Bank Of America !!!
This is just ridiculous, they was HOLDING all our funds for 15 days WITHOUT MAKING ONE CALL!!!!
After that they took a deposit of 10.000$ because transaction are 'risky' and after a week we have a hold of 22.000 AGAIN !!!\
Im trying to reach them, but no one is answering on more than 50 calls at least to talk with business owner that show them a trust for choosing them to run his business !!! AND THEY ARE DOING THEIR BEST TO SHUT HIM DOWN !!!
EVEN IF YOU ARE CRAZY , DO NOT CHOOSE BANK OF AMERICA!!!
Review by Odytron3 weeks ago
Wish I could give 0 stars. Zero customer support. If you travel, do not do business with these f*heads
Review by CustomerAnn Rubinovich4 weeks ago
I feel safe and it’s like that all of my money are being used wisely and no waste at all
Review by Tatim Milloshi4 weeks ago
I think bank of America is the worest bank I have ever read about, there customer support is very poor and the only thing they care about is your money.
Review by Poppey1 month ago
All members of our family our business and our foundation banked with Bank of America FOR OVER 30 YEARS. They recently decided to close the account of a charity we run that takes care of OVER 1000 CHILDREN WHO LIVE ON THE STREET IN India. They have refused to wire the funds in the account to our UK charity account. They insist on only issuing a check which we can not deposit anywhere as we have no other $ account.
They are mercenaries of the worst kind. Can you imagine the children how they will suffer without the care that our charity provides!
They don't answer letters, emails.
Review by Nema1 month ago
I am Mr.Price Flynn , an approved and certified lender with years of experience in lending i give out Collateral and Non Collateral loans with a fixed interest of 2% on an annual basis. 100% financing of projects with secured and unsecured loans available. We are guaranteed and capable of granting financial services to all our numerous customers all over the globe with our flexible lending packages. We operate under clear and understandable terms and we offer loans of all kinds to interested clients, firms, companies,business organizations, private individuals and real estate investors...Email: [email protected] com
Review by Qichen1 month ago
BoA now requires customers to set an 'appointment' online or thorough mobile app if you wish to do anything other than deposit/withdraw funds from teller. Because of this restrictive act, customers end up having many questions that they try to get answers too in their tiny 10 minute consultation allotment. This coupled with the perpetual understaffing of the branches makes a visit to BoA less than enjoyable. I am in the DFW area, and have tried branches throughout Dallas, Richardson and Plano, and see endless lines of people waiting for their few minutes to consult with a banker. Shame on the 3rd largest bank in US for being so cheap that they continue to limit the staff, locations, and branches that have agents in house to assist. It is obvious that BoA would prefer customers to do everything online, without assistance. BoA, there are some things--creating a mortgage, securing business banking information, setting up international wires--that REQUIRE working with a staff member of BoA. I have been with BoA over 20 years, but fear this will be my last year.
Review by Natajia Derrow2 months ago
I am rating them on my experience when I am overseas , which is frequent. MY experiences for
Months has been lirerally a nightmare Most of the employees contradict each others info, when tou get bounced around Lack of training and managememt ( i am in executive management for over 40 yrs )
Rexently one of their supervisors told me that my problems with their Online Banking , was because i had an Android phone !!!!!! How insulting and demeaning , after spending hours on the phone, being bounced around , and that was the solution
My brand new Samsung phone is the problem!!!!
The ignorance demonstrated by this incident is shameful and there were similar stupid comments on other ocassions !!! I rexeive better service from Third World Countries than from this American bank !!! How sad !!!!!!!!!!!!!!
Review by Courtnee2 months ago
Bank of America sucks! They doubled billed my online payment. Which caused my checking account overdraft. I spent an hour-and-a-half on the phone trying to get this resolved. Then they told me I had to call back the next day because the charges were pending and they had to wait for them to clear. I just spent 50 minutes on the phone now that they're cleared. Now, they tell me that I have to wait three days since they were pulled from a different bank and they have to wait for them to clear with that bank. In the meantime, I'm overdrawn $4,000. And... Once they do process it three days from now, it takes another two days for the money to get back into my account. I got switched around to seven different departments. Their customer service absolutely sucks and none of them have any idea what they're doing. I have a $20,000 line of credit and I'm in the process of canceling this credit card.
Review by Tirehauler2 months ago
They claim to care about their customers......TOTAL LIE! I had been with them for a very long time, but, after seeing this total fraud action, I am in the process of closing my account. I had an unauthorized transaction, which I disputed and the gentlemen asked if i needed something else, I said yes, and mentioned a transaction for checks I ordered on Sept. 11 (had funds there), and the bank (like we all know how banks do their tricks) processed, credited, and processed again, and the account was hit (b/c of that unauthorized transaction) and charged OD fee. He confirmed and assured it would automatically be credited b/c i had the funds available and also it was caused b/c of the unauthorized transaction......oh, and remember, all calls are recorded....yaaaaah, they only use it at THEIR convenience......Monday, spoke to a manager, and I told him to check his recording and since he said that and confirmed and assured, I should be given that refund, and he kept going around in circles avoiding that request, and at the end I simply asked if he was going to help me because if not, I was closing my account because they use at their convenience everything that they say and do, and he kept going around in circles, and he kept going at it, until I said you know what I don't want to talk to you, and I will be just be closing this account, and hung up......this is RIDICULOUS! You need to start using your own rules for everything, and ACTUALLY USE YOUR RECORDING FOR SITUATIONS LIKE THIS.....YOU FRAUUUD!
Review by TheOathReaper2 months ago
I wish I did research before... Horrible customer support and they are so money hungry. Evade them at all costs.
Review by Bogden2 months ago
Bank of America is lacking in customer service and technology. I have always lodged checks to my account. I always thought that once you lodge a check, it is automatic that you will receive $200.00 the next business day. I lodged a check at the ATM and BOA held it for five working days. This is really ridiculous.
Review by Upadhyay Terbah2 months ago
Do not let them fool you on their "small business" worthiness. They really do not care if you are not running millions of dollars through them. My business is a multi million dollar company and they did not care if I left or not. I dont want to feel special or above anyone else but, when they are handling all of your money and cannot give you back $2.50 for an ATM fee because you're 100 miles from the nearest one, its time to go somewhere else. I recommend local CU for small business as they actually look at financials and cash flow and you meet with the decision makers. BofA gives phone reps who absolutely have zero accountability for holding whats truth and what is false. Made me feel like ot was a privelage to have them charge me and run my business through them.
Review by Ultee Drevo2 months ago
I needed help with my credit score to be fixed so I went online to know more about how to approach banks or take a pay day loan with low credit scores. Tried but didn’t go through. Then i found numerous write up and positive reviews of how XibaHome Firm help people get loans and improve their credit score. With the knowledge i got online, I contacted them immediately and i explain my self to them.
In few days time I got my score fixed and improved and I was able to sort myself out.
I’ll recommend this firm to anyone who needs to improve his or her credit score also.
Email: [email protected] gmail.com
WhatsApp/text:+1(609) 583 0516
Review by RomicBianchi Delafeld2 months ago
Mortgage and securities fraud, Note forgery, robo-signing, identity thefts, unlawful collection, unjust enrichment - all business as usual.
I am a victim of a RICO enterprise operated by Bank of America though its sham conduits like Caliber Home Loans, Inc., PennyMac Loan Services (fka Countrywide Financial) - with full support from Black Knight, Inc (owned by Fidelity National Finances)
BOA uses third parties like Caliber and PennyMac to defraud borrowers like myself, internally defaulted my loan, stole my identity, forged my Note, unjustly enriched themselves and now threaten me with foreclosure while my loan is not in default (although BOA defaulted it in its bookkeeping records to fraudulently remove from Ginnie Mae pool.
BAO makes huge profits, about $20 per $1, even before you start to amortize your loan, by secretly trading on borrowers names, signatures and reputation on the open market without my knowledge and consent. All my payments do not benefit investors but solely create a handsome income for BOA.
BOA also uses services from a well-known document foregery facility Black Knight who helps BOA to defraud borrowers.
In my situation Black Knight ordered a Map from FEMA to place bogus flood insurance on my property which not in the Flood zone (I suspect this insurance was result of kickbacks)
Later Black Knight sent to fake "Servicer" PennyMac a pile of my closing documents with a copy of my Promissory Note and a poorly forged Allonge signed by some Collateral Shipper Jordan Lune who assigned my loan to Caliber on the same closing day; and whose electronic signature is a text-book evidence of modern robo-signing and forgery.
Neither Caliber or PennyMac never had any of my loan documents and never processed any payments. They merely got a password to Black Knight database (known as "boarding") and posed as "Servicers" to defraud borrowers about who is a real party who collects payments - BOA.
Anyone who knows about foreclosure litigation and securitization of residential debt knows that the only way the banks could succeed is if they had a central repository and central command center from which all documents were fabricated and all instructions were issued.
For nearly all loans the central command was Lender Processing Systems, aided by DOCX. While DOCX is technically defunct and Loraine Brown went to jail taking one for the team, the functions of LPS remained the same.
LPS changed its name to Black Knight and in a PR coup transformed itself into the publisher of what is largely viewed as comprehensive data on mortgage lending and foreclosures.
Hence it went from the purveyor of false, fraudulent, forged documentation to the purveyor of data perceived as reliable and thence became a trusted source whose data is considered worthy of legal presumptions.
Systems at LPS/Black Knight include data processing on virtually all residential loans subject to claims of securitization many of which are represented by data on the MERS Platform which is a workaround to hide separate split transfers of the debt, the note and the mortgage or deed of trust.
The systems on LPS/Black Knight are designed for the the express purpose of presenting consistent data in foreclosure claims. As such it also enables the rotation of apparent servicers, none of whom perform bookkeeping functions even if some of them interact with borrowers as if they were actually the servicers.
The rotation of servicers comes with the false representation and illusion of boarding in which the process is falsely represented as meaning that the new servicer inspected, audited, reviewed and input the data into their own system. None of that occurred. Instead the new servicer merely gained access to the same LPS system as the last servicer with a new login and password.
All evidence shows that the functions for fabricated, forging and robosigning documents continue to be performed under the direction of LPS/Black Knight which receives all instructions from various investment banks who have each started their own securitization scheme masking apparent trades in the secondary market for loans and trades in the shadow banking market where “private contracts” are regularly traded without any securities regulation.
Far from dropping their connection with LPS/DOCX the major banks have completely embraced this central repository of all loan data, all of which is subject to manual and algorithmic manipulation to suit the needs of the banks; thus they produce a report that creates the illusion of credibility, reliability and even independence even though none of those things are true.
So now U.S. Bank is further embracing LPS/Black Knight technology in the form of “Empower” for loan originations. U.S. bank is of course the major player whose name is used in foreclosures despite the fact that it has no interest in the loans and does not receive one cent from foreclosure sales of property. It merely receives a royalty for the use of its name as part of a fictitious name of a nonexistent trust which is falsely represented to have engaged in a transaction in which the trust acquired the debt, note and mortgage on multiple loans.
This deal furthers the PR myth. It strengthens Black Knight as having the attributes of a legitimate player when in fact it is a central figure in the greatest economic crime in human history.
Research made by lawyer Neil Garfield whose blog is Living Lies
Review by Dogpinkmay3 months ago
This bank has been used by so many human rights violators to access people s information and living. And it keeps on and on with the unbelievable stuff happening.
Last week match.com charged my card for the 3rd months after i try cancelling on the 2nd month and they charged it regardless. Then i called the bank but the bank just was on the phone but didnt do anything to stop the charges. The 3rd time match.com charged again i called them and the bank tellers were telling me that i complaint too much and because of that my account will b closed.
I said to those tellers ( 3 of them because i had to hang up and talk to someone else when the first social case answered me). I said clearly:" i did not authorise you or any teller or this bank at no point to close my account based of your judgement. You are my bank. Do your job and do not make decisions for me based on your like and dislike of my complaint level. You are soooo unprofessional, arrogant and incorrect. How dare are you negating my experience and how you think you are doing your job as a bank.". I felt so mad and disrespected by this bank and its no good tellers that answered my app call.
NO GOOD when it comes to getting phone help. It really feels like someone when to a mental hospital and said:" u look well! You look well! Come with me! You are hired! Nothing wrong with being sick. If you are you are. Get well. Dont attack my life and my being through a bank system. You truly no good who ever you are.
I cannot begin to tell the amount of unbelievable comments these tellers think they can tell to the customers or may be just me. It has to be. This cannot be a business here! If they do what i experienced to everyone for real this bank would no be operating a year total. And its been around so im assuming this is specially targeted to me.
I explained to teller what i authorized you was to get me back my money someone try to steal by telling me something and doing something else. It s not a contract but a trial. I tried i didnt like. Willingly paid a month, camcelled and then keep 1month, 2 months charging so no!
These tellers were definitely not normal people. They were so professionally off. They had no idea how to professionalky help a customer. The 3rd one was literally acting like a kid repeating something on top of me like i win you loose game you play with a five years old and being overtalked. I m thinking in the back of my head: "Who the hell hired and trained the 1st and 3rd person i spoke to?"
The 1st and 2nd phone rep definitely should be fired and not work in customer servive. The 3rd one was confirming agressively that he will close my account for complaining.
Did they even listen to themselves to be threatening a customer to close their account because they have complained 1, 2,3,4,5,6,7,8 he counted over the phone!!! Are you kidding me??? I regretted right at that moment using this bank for a decade and running my cards with them for 2500 to 5000 a month in small transactions.
Who says such thing to your customer even if someone tells u to say it, u should not. And i surely will not be quiet just because u want me to not talk about a thief of my money or fear complaining because you may close my account. "I will sue you if you do" was what i said to this 3rd aggressive and disrespectful teller and all the other 2. Im even wondering if you are working with the thieves im complaining about. Is there a back end transaction stealing program by reps or the bank at this bank of america. You surely are not acting normal at all about my money being taken by a merchant. Whom even if u think i complained i ve called the bank twice for it already so it should have been stopped first time. Are you facilitating the subscription robery now! Why else would u act as such. Are you a rep for the bank who should represent the customer but clearly you were not and seem to defend the merchant who took my money 3rd times without stopping! So i complaint to bank to return my charge the 2nd time but they let the 3rd charge happen. Now i think even more this is on purpose.
If i wasn't clear before im clear by calling and complaining of the charge the 3rd time. Why the 3rd charge after a 2nd complaint? Was your job to ignore my complaints!?
In the meantime i work very hard. I have no one who helps me and you want to take my hard working money and sush me. No BOA.
So fast foward i received a voicemail threat to attack my social AFTER THAT 3RD TELLER CRAZY INTER ACTION and few days later some dude Devin from Newark Delaware answer my call after the bank said to call from my bank of america app. ( same name as the yelp dude who call me that morning too. They also use the code BOA. How they steal my business mony taking from my account to yelp advertising to advertise my business and steal the leads). This dude was acting like he was trying to see how naive i was or not. He seemed to be doing something he wasnt supposed to. He was like this call is recorded and then was worried someone else was listening to our conversation. Its recorded you said. Someonevwill listen to it! Why would you worry someones hearing what your disrespectful judgemental and crazym saying to me??? You know you are crossing your boundaries beyong and not doing what you are supp He said a check was deposited. ts not me but its supposed to be my fiancee. But i dont take checks. Just wire transfer. So there its a lie. Basically they were doing what they said the following week. Closing your account for not doing their jobs and me complaining when they didnt. Reminder i used them for over a decade and never did them wrong. Out of all those year, they disrespect you for 8 uber complaints ( we all know how uber doesnt show sometimes and mess ur money up). There were 8 complaints she said out of 8000 times of using my card and $900 a month uber. Do you even know math as a banker? Aparrently not! Your focus and disrespect show it.
Im a business owner. I made something great but crooks in Newark NJ wanted it. I said no. They send men to seduce me so they can access the bank assets and i rip their heart out each time and feed it to the evil queen alter ego of mine and send them back to the darkness they come from lol. Now the question is the disciple they have when doing shady violations in bank do i eat their hearts out too? Are they complices or just innocent people being duped by these newark delaware people trying to steal my stuff? This is the big question👸 Ill find out soon. Those tellers were not normal. They were sooo off and saying things a bank doesnt say but people who work for 3rd party would. Its like when the nigerian scammers call to intimidate you about your information. Its stupid.
They think i dont know whats going on. I ride with the happening to see where it goes and determine the source of the problem. Few people in Deleware and Newark who have the nerve to try claiming what i made, designed and created from scratch working 19hrs a day for decades, paying for school, bills and holding 2 jobs was also what i did to be able to make my company until it comes to life. And now these lazy bratzs dare to want to scoop the benefits. If you think messing with my bank account or having uncompetent or crazy people in a bank will help you access my assets be sure i will sue u til the end of time and drag u to the mud newark. Why? because its mine. Not yours. Its my make, my idea, my compay and my money. I dont care what trick u try to use to get a hold of my things but know when u do ill roar and its going to be fierce.
Devin from deleware your bank you work for and who ever just violated the human rights i did not authorize you to touch my account or to do the things you try on it. I have told you multiple time outloud over the pgone when u were acting all crazy about clising my account as those 3 morons tellers said you guys will do not to. I dont know who you think you are or who you think you are dealing with but im very on top of whats do e to me. When you are doing something if you dont want your tricks revealed do not do them to me. Period.
So bank of america theatens its correct customers that is witch hunted by a group who do not like them or envy them for whatever reason( my case is arrogant and jaleous bratzs who want what i made and i wont give it to them ever) and they have corrupted workers in the company associating with those who dont like your being or want to control it and you dont let them ( they suck and u cant let suck run you. Look where it leads and thats with damage control) violate your privacy or run a program that includes shutting down your bank account because they want to limit you from accessing your own infrastructure you designed and they want to have and if you dont give it to them they ll still it. Hard no!
Well this is the wrong person. Everything is clear and step by step demonstrable. I keep receipts and my name is Karma.
You just been swished. I m coming for you the group of arrogant corrupted disgraceful lying cheating fake reps ( playing pshycologist when i did not authorize your doctor evaluation or hire you for medical reasons. U r sooo sick its not even funny to think you can insert your self into a woman private conversation with her boyfriend and violate her privacy just to shut an account u wanna own out.
You are now with the biggest lawsuit the world ever seen and you and your newark, african nigerian french and delaware corrupted pshycopaths who go around hacking, violating and abusing my person privacy and basic rights all going down.
My face recognition & fingerprints id was activated from an iphone. I dont even have iphone, a $3900 check deposited, $7700 credits requested, then ask me to call and shut the bank account. Who has my fingerprints but the bank that i submitted it. Who has my id and stuff? Who has the technology?
You No Good!
Review by Redtractor3 months ago
1 only because I cannot give it a half a star! I am tech savy and their website is complicated. It takes several clicks and hunting around just to locate their bill pay feature. Their alerts do not work well. I have two BOA cards. The site always shows "bill is due." I am not going to login to the PC (I use mobile banking app) to mark it as paid as this is also time consuming and you have to hunt around for it; You have to go in and mark it as paid-you cannot trust it. I have made two payments late by one day due to this issue.My account was closed by BOA because of this! I have never in my life had an account closed, especially due to late payments-and by one day! I finally broke down and logged onto a PC and setup auto pay (which you cannot do on the mobile app) and still ended up with a late payment because of their processing time is apparently 3 plus days. I cannot pay these cards off fast enough and never will I again have a BOA account.
Review by Sugermama3 months ago
I wish that I could give Bank of America a zero for all the headache and stress that they've cause in my life. The Bank of America app is worthless and hard to navigate through and the company itself is ruthless and uncooperative when you talk to them about being an excellent customer for 15 years. They don't care about thd consumers who have accounts, loans or products with them. I'm done with Bank of America. There are so many great options for loans and credit credit cards, not them! I'm done
Review by Hernaldo Makevych3 months ago
I really would like to give Bank of America less than one star. As an American citizen I was appalled to learn that B.O.A. accepted fake ID and non-legitimate ID offered by illegal aliens, just to get their money. In so doing, B.O.A. treated non-citizens better than American citizens. I could not open a bank account with fake ID, not even if it were offered by an Embassy of a foreign nation. The way the Mexican Embassy offered fake to its citizens to open bank accounts with B.O.A. Needless to say, I will never do business with B.O.A.
Review by Ilyas3 months ago
They have treated me very well. I don’t have a physical account I don’t live anywhere near a branch. I’m strictly online I absolutely love it! Me in particular I do a ton of cryptocurrency investing selling and buying. They are absolutely crypto friendly that is actually the reason I got with them. Lots of account choices and great customer service Bank of America is fantastic I recommend them to anyone.
Review by Dongzhao3 months ago
This app and the whole Boa experience is so frustrating and does not work!
I've been trying for 2 days to manually transfer funds : not working.
Had to call local bank twice and get transferred twice because of the defective auto/recorded answering system. System was not computing my spoken answers correctly. System was not computing my account number correctly. System led me to the wrong dept bc of this. And system hung up on me, too. I am at work during bank hours. And I don't have one close enough to go to a bank during lunch hour. I will be looking for a bank that has live associates only. And will quit with this robot phone system. It's defective and has wasted 15 min of my 30 min lunch break just to get in the phone queue!!