Balsam Hill Reviews

We replaced a very high maintenance artificial tree with our new MARIANA SPRUCE Balsam Hill. We got it on sale after Christmas and it arrived by FedEx to our surprise. I set it up immediately to make sure it was all OK and it certainly is. Very beautiful. We bought a 9ft and it is a solid 9ft tree. Turns out that it's a bit too tall for our room. Balsam Hill design is wonderful because section 2 of 5 is a short section and can be left out to create an 8ft tree that is perfectly proportioned. We are excited to have the tree and will really look forward to next Christmas to set it up. The stand and tree components pack nicely in two large zippered bags and a tool bag. 2 pairs of gloves were included, also to my surprise. Every component has a place in the bags. Well done.

I have a 7' tree, and it looks beautiful. However, the bag that you receive in which to store the tree is too small. You need two people to fold it up, and it has to be so tight that the light bulbs crush. The zipper stresses, so I expect the plastic bag to break after this season. I asked for a second bag and was told no. Considering the cost of the tree, I would expect a better design in which to store the tree.

My question now is where can I get replacement bulbs?

If you get a tall tree, do not expect to be able to store it in the bag
provided.

Ornaments are beautiful but a bit overpriced. They were packed well in enormous boxes but even then one ornament in each set was broken.

Great products and service. We ordered a 10' fir flip tree and we were kept informed on the delivery status all the way. We set up the tree and it was beautiful and especially well lit! We ended up exchanging the tree for the 7.5' model when my wife decided that it was too big, and Balsam Hill customer support really help make that happen.

TERRIFIC!
On time, quality products made well and look fabulous!

I purchased the silver scents of the season fragrance machine for a christmas gift. It does not work! It does not disburse the fragrance oil and makes a very loud hissing noise. There were not any directions in the box with the item. I had to look them up online. I tried using Balsam Hill's online chat and got nowhere. The customer service person, (Christine) said that 30 days had passed and sent me a link to their return policy. No information on actual product warranty. Then she disconnected me and I couldn't ask any more questions. Do not buy this piece of junk diffuser. I would not ever buy anything from this company due to the poor customer service.

I purchased a tree topper and tree skirt on sale, both items are beautiful, well made and of good quality. This was my first purchase from Balsam Hill and I could not be happier. Will definitely be shopping with you again.

I love everything about Balsam Hill. I had neve ordered from them until this Christmas. I bought a tree, and then seeing the quality, I began to order other products to round out my Christmas décor - a wreath and a variety of their battery operated candles, which are really outstanding. I will continue to order from Balsam Hill in the future.

I just ordered my second Balsam Hill tree! It's gorgeous, and I can't wait to put it out next Christmas. Balsam Hill is the best, so realistic,
beautiful, and long lasting!

Terrible customer service! When I called I was told at first it was because the company does not return tax. I used their return label provided and agreed to be charged $10 for shipping and returned the wreath 3 weeks prior to Christmas. Balsam Hill processed the return In January MINUS $40. They stated it was because the wreath wasn’t returned before Christmas. The wreath was in MINT condition. The label states it was picked up in a completely different State from the one in which I live. Balsam Hill would not acknowledge this and just kept repeating it was received January 3. They did not even offer to reach out to the shipping company they have chosen to use for returns. They clearly aren't interested in making sure they keep a positive customer experience and relationship. They chose the shipping company.

Very easy to deal with quick delivery

Everything I have purchased is absolutely beautiful and elegant. The trees, ornaments etc. Thank you.

Always happy with the quality. I’ve bought a tree, and ornament storage.

The snow globes I purchased from Balsam Hill arrived but both were leaking water. On the plus side, Balsam Hill fully refunded my money.

Amazing products and support when required. Always love their products and the durability and warranty provided.

Highly recommend this company Balsam Hill.

Excellent customer service. The remote control failed after 5 years. I purchased a new remote and control unit - which was reasonably priced.

Online purchasing is very, very slow and Frustrating.
The online pictures and description did not reflect the garland product.

Ordered Animated Reindeer as a present for my wife. When opened on Christmas day it was broken Also ordered 2 ornament storage boxes which arrived quickly but one was missing parts Called customer service on the 27th of December and they were very helpful and was shipping replacements which have not arrived as of January 19th. Have ordered Christmas tree and other items over the years and never had an issue until now. Very on happy with customer service follow up regarding issues.

Excellent products and service.

Beautiful realistic tree. Sorry I had to take it down until next year!

We love our tree! The first having an "artificial" tree and we are loving it...no killing a tree, no needles and we can leave it up all year :))) We had a problem with the remote control to change the lights, another nice attraction, and it was replaced immediately! The service has been very good and the quality of the tree and the candle sticks, battery operated and little flickers on them too, are also very good quality! Thank for for making our going out to get a Christmas tree so very enjoyable!

Beautiful quality products.... have purchased a Christmas tree, wreath and ornaments. Fast and reliable shipping...Very happy with all items.

Beautiful Tree. Great price during the after Christmas sale. Free shipping that was unbelievably fast.
I had heard that Balsam Hill was 2nd to none and you all have proved it to me.
I will be a long time customer.
Thank you for everything!
Ken

I bought my tree for the coming Christmas so I haven't had the opportunity to enjoy it yet.
I can't wait to see it and am sure it's beautiful!

I bought a $399 Balsam tree at end of November 2016. Extreme care and handling of this tree was alway done. I wanted to set up the tree like we always do Thanksgiving weekend, but husband said no due to company coming and to wait until they left. This would have been at the end of the warranty had we put it up, and I would not have had to call Balsam Hill twice now and write this negative review as they would have honored the warranty. Instead it was December 14 when we put it up and called Balsam. Two different strings of colored lights did not go on. We went through extensive troubleshooting. We repeatedly replaced the red master bulbs. The red master bulbs would go on for a sec and then blow out. We determined that there was a short in both sockets. Your customer service will NOT honor the warranty. I was told that incandescent lights don’t last long. So I pay big bucks for a tree that’s lights were expected to be an issue a few years later. This is crap. The first call to customer service i was told that a manager would call me and discuss sending me a new tree. On second call today they told me that there was no record that I had called on December 14. Well I have a record of it. I question their quality of trees and now their poor customer service. My friends and family will hear about this.