I ordered several souvenir items for a family gathering. Claudia was very attentive during order preparation, including giving guidance regarding the graphics to ensure that we would get the outcome we desired. Ricki in accounting was also quite helpful when a matter beyond their control came up, causing the order to be delayed. Order processing was fast, and we received the items more quickly than expected. The items were also very attractive. I must say that it's easy to review positively when transactions run smoothly. However, customer service is truly tested if a problem arises, and the professionals are still able to address unforeseen circumstances in a manner that satisfies the customer. Despite the problem that came up, Claudia and Ricki were very helpful and able to resolve it so that all parties were satisfied. Before ordering from this company, I had heard very good reports of customer service. I've now actually experienced this firsthand, and I would undoubtedly return in the future if I had the need for such products. I highly recommend them!
Review by Weilie Levrau3 weeks ago
Beginning to end, this was a great transaction! Good price, excellent communication with the sales rep, received on time and in perfect condition.
Review by Dershna3 weeks ago
Great customer service
Review by Jewlee1 month ago
We ordered the Medium Juco bags as a Back to School gift for our school this year. Each family received a bag. There were multiple compliments about the quality of the bag and how classy it looked. It was a great way to let our families know how much we appreciate them and to get our name out into the community. Our logo was large and clear. I dealt with Claudia and she responded very quickly. I’ve just ordered some samples of other items for potential additional swag ideas for school.
Review by Shumook Twang1 month ago
Fantastic to work with.
Review by Dia1 month ago
Third year of using the custom backpacks for our school and third year of dealing with Kevin, who is awesome! Great company.
Review by Jarrisa2 months ago
Order was incorrect. Items arrived after expected date, so customers did not receive intended promotional items. They are also overpriced. I won't shop again.
Review by Nps2 months ago
Website Ordering was extremely easy. They had the product I wanted at a great price and was delivered as advertised. Not only that, I received an email from them the day after delivery asking if I was pleased and if there was anything I needed. GREAT follow up.
Review by Catseyes2 months ago
Quality is always top notch. Sales people are professional. We've used them for several projects and never been disappointed.
Review by Xiomarie2 months ago
Came out better than expected!
Review by Makoy2 months ago
Seamless, done on time, excellent quality and great customer service and the clients are happy.
Review by TygaBomb2 months ago
Amber was a true pleasure to work with!!!
Review by Wanderoo2 months ago
Working with Bagmasters was very easy. The process was fast and the bags arrived with no problems. We have not unpacked them all as the event is not for several weeks and they have to be transported. The quality of the bags and the workmanship is very good. The members who have seen them are very pleased and we believe the conference attendees will find the bag attractive and very useful with side pockets for any item that needs to be easily accessible.
Review by Venneta2 months ago
Working with Bagmasters and Kevin Boddy was great! They fulfilled our order really quickly and we love how the totes turned out. Thanks for all your help!
Review by Rivany Marical3 months ago
The canvas quality of these bags are exceptional. They have tags of where they were manufactured and the seams are snug and show quality well. .
Review by Jadsada Kishar3 months ago
Great service and product........
Review by Docsgolf3 months ago
Excellent customer service!
Review by Siripuram3 months ago
Bagmasters were able to supply quality canvas tote products in a short production time with their large inventory and great customer service!
Review by Dimantha3 months ago
These bags are perfect for our school.
Review by Bafford3 months ago
i am very happy with the quality of the bags.
Review by Rasper Tiberia3 months ago
Amazing products and kind workers and professionals
Review by Dragonaxe Chistol3 months ago
Very easy to work with and customers service is fast and very helpful. First place I go now for custom bags!
Review by Oyinlade3 months ago
Kevin gets it taken care of every time. He goes above and beyond which we always appreciate!
Review by Parissa Nydatich3 months ago
Bagmasters has amazing customer service. I worked with Kevin Boddy on our project and he was friendly, efficient, and readily available to answer questions. The tote bags are great quality and our students love them!
Review by Profir3 months ago
Account Manager, Amber R. is the best. She was very knowledgeable and helped me make an informed decision regarding the best print method of the canvas bags we ordered. Thanks Amber, you Rock!!!