I ordered jewelry online with their Holiday40 code - nowhere on their site, product page, or entire checkout process do they state that it is final sale' when using the discount code. It is completely misleading and unfair for them to omit their return policies up front. Do not buy from them!! They don't care about their customers and are an unethical shop. Don't give them your money!! You have no protections or assurance as a paying customer.
Review by Toddipher11 months ago
I purchased a necklace using a discount code. Upon receiving it, the charm was thin and cheap looking. When I contacted them to ask for a refund or exchange, I was informed that they don't do returns on promotions/sales, etc. (which is not mentioned in their returns/refunds FAQs). I wasted my money on an expensive necklace that looks like it came out of a 25cent jewelry machine. Terrible customer service, and as others have mentioned, don't care about their customers at all. Don't waste your money!
Review by AnnTherese Poreddy2 years ago
Purchased a necklace, changed my mind and emailed them within 5 minutes for my order to be cancelled. Super friendly and said they would refund me immediately. After days and weeks without the money back in my PayPal or Bank account and numerous emails to them back and forth I never received my money. They told me it must be PayPal and I have started a dispute with PayPal and Bagatiba as my money has been stolen. They have not refunded me and have lied. I hope PayPal can get on top of it so I receive my $177 Aus dollars back. I've never had this problem with a refund via PayPal or an online store before. Disgusted.
Review by Alou3 years ago
I'm sad to say I've had a horrible experience with Bagatiba and their customer service team. I've written them a few times asking questions such as when will items be back in stock or (after I placed a $410 order) can I use the promo code they just posted online but I missed by a couple hours. They have NEVER written back to any of my emails, which is a huge slap in the face. The necklaces are a present for my bridesmaids and I feel horrible using a brand that I think doesn't care about their customers. It's also crazy that I was charged $10 for shipping after a $410 order, again just shows how little they care. All about the profits.
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