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Review by Curtis Gayle1 year ago
They sent me the wrong style/pair of shoes and then did not reply to my email. When I telephoned from Japan, where I live, they said they could not speak English (at the headquarters in Germany) and I was put on hold for several minutes while they looked for someone who could speak English.
I requested a refund for the pair of shoes which was the wrong pair, and I am still waiting to hear back from them. Be careful of buying BAR Shoes online. Very poor service from what should be a solid and reliable company.
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Review by Jess Ica1 year ago
They have some good shoes. However, ordering could be a hassle.
Their size chart is inaccurate, and they refuse to fix it despite that I've pointed it out to them. Their sizing is also somewhat inconsistent. (With mostly padded boots being smaller.)
Despite that their sales point is "toe freedom", some of their shoes are tapered in the toe area. Especially women's shoes outside of the extratourer range (regardless of width) and barefoot shoes. The pictures on their website are however quite good. Pay very close attention to them. The heel section on the other hand, tends to be diproportionally wide, which is harder to see. Then they put high friction material in the heel, to give you extra much blisters, or something. They also have a habit of putting seams in places that won't work for you if you have foot problems (hallux valgus or tailor's knot), which is a bit odd, considering that's probably their main target group. This could also be hard to see in the pictures. There are also some issues with the description. When they write "felt", it's usually polyester, not wool as one might expect. Heel to toe drop doesn't take the insole into account. German reviews are not available on the international site. When it's fabric it just says "fabric", not which fabric. (Polyester, cotton, hemp, mixture, etc?)
The first pair of shoes I bought from them took a full summer to get, due to a combination of errors in the size chart, how they handle payments, and that they don't tell when something goes wrong. They just won't process your order, without telling you.
I think they only get away with some of those things, by being one of very few companies offering at least some shoes that don't pinch the toes. Especially shoes that don't push the big toe inwards, are very hard to find. Bär, Altra, and some smaller barefoot brands, is what I can think of.
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