BackcountryRacks Reviews

I needed a new roof rack system for my 2014 Jeep Grand Cherokee. As we tend to do these days, I needed it in 7-8 days to prep for my trip, and all the suppliers I could find were on the other side of the country. The Back Country Racks web site told me to put in my year, make and model, and they'd be sure to send me the right thing. Well, I didn't want to place the order on faith only to hear a couple days later that this or that was out of stock. So I called on the phone and got right through to a human being. He went and physically checked his inventory to confirm that he had the parts that the Inno fit finder had identified for my vehicle. They were shipped promptly and arrived the day before I needed them. There was even a 10% coupon on the site. BTW, at just under $300 the Inno system was about hald the price of Yakima or Thule.

They went the extra mile to verify that the extra long load bars I need would work on my car when other retailers wouldn’t even take a phone call. Combine the phenomenal customer service with great prices and a big selection and there is no reason to go elsewhere

Called to verify stock of a couple of racks and, not only did I get to talk to a real live human being but I didn't have to wait on hold and the info they gave me was 100% accurate including when the racks were going to ship out. Wouldn't hesitate buying from Backcountry Racks again!

Fantastic customer service! Great communication!
I was concerned about ordering a bike rack that no one else had in stock and were quoting 4 months delays.
I called and spoke to Travis. He had a brand new one shipped to me in a couple of days.
Thanks again!

Great service- I thought I was missing a part and service returned my call quickly. False alarm, I had everything I needed. Yakima rack is great as well

Incredible service, I ordered a rack and had issues with the post office and the customer service was incredibly quick and helpful, 10/10 will order from them again

It whistles when I go above 60 but other then that great product

Basically the review is only until my situation is rectified (which it probably wont) my email should be under the name Jeremy if anyone decides to get in contact. The issue is that there are about 4 different websites besides the manufacturers site that was selling roof racks. All of them even the manufacturer stated there will be delays due to not enough stock etc except for one. The one website who did not mention these delays and said that they did have it in stock was BackCountryRacks. The delays have been going on for a while from what Im seeing so they had ample time to reflect this on their website. I decided to go ahead and ourchase from them and a few days later I receieve a email that the racks are back ordered and I will be waiting about two months before my order is placed. I expressed that I understand and that is fine and asked when should I receive my item and upon their reply that It wont even ship until september I stated that I was not happy with the fact that after spending a good couple hundred that I had to find out later that my item is not even available. The reply to that was simply, something along the lines of “we will email you when it ships”.

First - product is exactly what I expected and fit my car perfectly like the website’s search suggested and product description reported.

I dropped a star because when the roof rack arrived, the packaging was a disaster. Also, there was a minor piece that was chipped. This damage had no negative effects on performance and is not visible once installed.

Usually receiving a product in that condition would have infuriated me, but I did purchase from a “clearance” portion of the website for 50% off retail. I’m sure it was a return or something.

Great service, quick, honest & helpful. Love our rack system and will definitely order from them again.

Received every part/ piece as expected from order in great condition. Only reason this is not a 5 star review is because the order came in 3 separate delivered and was not communicated that each piece to the complete set would be shipped individually. When I received the first package I thought I ordered the wrong piece and wasted time calling the help center which is down due to covid. So then I had to email the hell center in which I never got a response. Fortunately the other two parts/ shipments arrived a week later.

Shipped quick and the rack was perfect

Great service, quick response times! Very nice people will be buying from them again!

Backcountry Racks has great customer service. They personally helped me find the right bike rack and roof rack for my car at the prices that worked for me, and helped me troubleshoot. Highly recommend!

The item came quickly, but the mfg knowingly shipped it with the wrong foam blocks. After I spent 15 minutes trying to figure it out I called the mfg and the person I spoke with said they didn't have the right blocks so they shipped they shipped the blocks for a roof rack instead! I asked if I should modify the blocks to fit and she said I didn't have to but I could if I wanted to. There's no way the blocks would fit without cutting them, which I did, but it's pretty ghetto looking. I understand this is the mfg, and what bothers me is they could have added a note in the packaging to explain so you're not wasting time realizing it's the wrong part, and the person I spoke to on the phone was so nonchalant about it all. They also said I could send them an email requesting the right blocks, but they don't know when they'll be in. She should have at least said sorry about this and taken my name. I sent an email asking for the right blocks, but days later haven't receive any response. Good product, poor customer service.

Great service!

They came in a timely manner. Also the customer service was prompt as well. I contacted them via phone and email leaving a message to find out the eta, because we were going on a trip. I was responded to within 6hours, and given an ETA that was spot on. I used the free shipping option.
Exact match, no issues installing.

I would like to preface with their customer service was amazing. However, I was sent the wrong product and it took forever for the order to ship. This is understandable due to the current times, but getting the wrong product was unacceptable.

Ordering on the site was easy, but took a long time for the item to ship. Once shipped it was nly a couple days to receive the item. Overall olay transaction.

I purchased an Thule Fit Kit shown as available and on sale on their website over a weekend, and the following Monday I received a cancellation and refund notice without a note or reason stated why. I sent an email asking about the cancellation of my order and was told it was in a "que" that morning and someone else who ordered before me was sold the Fit Kit. This little Missoula business needs to update their online inventory software to real-time if they are going to play with the big boys as an e-tailer.

Great product and service!

Very prompt in processing and shipping my order. It arrived in great condition and was what I expected!

Backcountry Racks gave me the best deal on the internet. The RockyMounts rack was shipped strait to me from the factory in pristine condition packed well, with all the tools I need to put it together- everything was well labeled/ illustrated. I purchased the "Westslope 3" and am happy with my purchase; it is well made and super functional- and one of the best prices for a hitch non-hanging mount. Thanks!

Ordering this inno box from backcoubtryracks went smooth and easy. Their communication was quick and clear. Happy all around.

Travis is fantastic. My very hard to find rack showed up just in time to get the boats in the water.