Amazingly, once they ship an item there is no way to track it or know when it will arrive. It changes hands from UPS to USPS and nobody knows where it is. I got an email from Backcountry that it was supposed to be delivered 3 days ago, now nobody knows. This place is a joke.
Review by Xtine Bløndal2 months ago
Shipping department slower than a Sears & Robuck Catalog. Once the package eventually does ship and get lost, customer service department couldn't care less. I'll be shopping elsewhere.
Review by Haslett Walescustomer3 months ago
Absolutely awful company. A friend recommended I order a brimmer long bill hat by Northface from them. After waiting 3 weeks I chatted with a representative to see why I'm receiving no information on my order and why it may have been canceled if it was. I was just told they are "uncomfortable" fulfilling the order without any further explanation. The hat is now sold out but I wasn't given any information beyond this chat. Awful company to deal with and I will be sure to NEVER attempt to purchase a product from them again.
Review by CodeBEAGLER4 months ago
I bought 7 items and they send me nothing saying changes where made to original order. I receive a package and it only has one item in it (the one that was the worst deal and I wanted the least). After calling they say that they marked prices too low but sent me that one item as a curtesy. I asked did they sent me an email and the rep just said that would have probably been a good idea. Terrible business practices. Avoid this company.
Review by Adma5 months ago
Ordered from Backcountry for years. Used to be if there was an issue, they were particularly helpful. Not sure why, but they are failing now.
Placed an order 2.5 weeks before I needed it but package got stuck in shipping limbo. It was shipped partway, then stalled for 1 week with no scans or movement. Their Mail Innovations shipping is the worst.
CS Rep John was useless in resolving problem, and full of douche attitude. Really unprofessional and hard to communicate with because he seemed to be stuck in bro-brah land.
Order still not delivered. I suspect they will eventually give me a refund, but that alone takes a month or so.
Can't imagine why I would order ever again, when there are so many other really good e-commerce companies.
Review by Leuret Alrowili5 months ago
Horrible everything. Please do NOT buy from them. Scam. Horrific rude service, discounts don't work.
Review by Mrs Carolyn Lewis Humecke6 months ago
the worst experince of my life, i bought I bike, then I call after more than a week to see what is the status and they didn't know where my bike was, the I receive an email saying that 3 people check my bike and it was ready to be shipped, I contacted support and they blain on me their mistakes, finally they find my bike, I contact the sales representative because they offered free shipping and first time 20% off and nothing happened, long story short 5 business day shipment turned in to 1 month and 5 days... never ever will buy anything from here!!!
Review by Erdm6 months ago
Regarding the order b2951323352
I have placed the order a week ago and I have selected next business day cause of a deadline I had. Backcountry took MORE than a week to process the payment, checking with my bank it was always Backcountry internal problems (not the CC) in the meantime Backcountry tries several times to charge TWICE my CC!
Chating, talking and writing emails almost every day it took me a week, my deadline totally out and Backcountry charged the next day shipping fee when I totally didn't need it cause of a problem of this pathetic place!!!! Talked to a number of "customer service assistants inclouding the supervisor getting NOTHING but just an "oh sorry I understand your frustration". Have had the WORST experience buying online EVER!
Review by Stuart Crosby6 months ago
ordered sunglasses for my wife never showed up called customer service all they did was lie not happ
Review by Lucecapovolta7 months ago
I ordered simply because of the promise of 2 days shipping to receive when I needed. After 3 days and no package I contacted Backcounrty. They have many excuses but zero service. Said it means 2 business days. I ordered Wednesday and 2 business days would be Friday. Awful company, no customer service, no help at all! Stay away!
Review by Kensway8 months ago
Bought a Decked system for my Tacoma. I specifically mentioned that it was the 2020 model year. Backcountry.com sent me the wrong system (MT5 instead of MT7). It was damaged (don't know if this was due to the warehouse or shipper). I attempted to contact Backcountry.com twice but got no response. After waiting two weeks, I finally contacted the manufacturer, who was responsive and is sending replacement parts.
I have purchased from Backcountry.com before and had good experiences. Not sure why they would not even respond. Given the price (over $1000), I was pretty disappointed.
Review by Saphire Derrow10 months ago
If they have a problem with the fact they chose one word, which is a common term, as their brand name, then legally what should be happening is either they shut up or they have to rebrand. Other businesses should not be damaged due to their greed
Review by Korkut10 months ago
when you attack small business owners, take away jobs and cost people their life savings coupled with attempting to trademark OUR backcountry... that just calls for the worst ever rating known to man... may you RIP Backcountry.com because the only way out of this... make public amends with the people you've already screwed over, pay them back for all legal fees and rebranding fees, drop every other lawsuit, revoke your trademark to the word backcountry (stick to backcountry.com and a goat as your trademark if you so choose) and decide not to listen to lawyers, but your heart... we built you, we will tear you down... be a part of the community, don't attempt to be the dictatorship of it...
Review by Almalia10 months ago
backcountry.com's corporate bully tactics regarding the enforcement of the copyright of the word "backcountry" are reprehensible. i will be taking my business elsewhere and supporting ethical businesses that don't engage in this kind of nonsense.
Review by BethanyTutt Poventud10 months ago
Really bad customer service!! They don't care about the customer issues and order delays. They even mislead the customer into re-shipping when the item is not in stock and don't care about informing them about it while you'd be awaiting the package. Called them 5 times for 1 order and then finally had to cancel it. Also, they have the worst kind of delivery service.
Review by Saikung Newcity10 months ago
Prices are high, coupon didn't work, won't price match and the "free shipping" isn't real. What a joke
Review by MarkLega10 months ago
Backcountry Has decided to trade mark this word and Sue anyone using it?? What a joke! I could never support a company who would do something like this. I understand trade marking Except when is something so common. They picked this name because it was being used and now have decided to let no one else use it.
Review by Jaklyne10 months ago
Garbage store that files petty lawsuits against small businesses. I was appalled to read about the 100+ lawsuit's this company has filed against small businesses that use the word backcountry.
Review by JollyRoger11 months ago
Their prices can be matched so many other places on the internet. We need to stand up as a community and let this company know that corporate bullying against our true backcountry comrades is not only wrong but has a PRICE! Their practices show that they don't belong in this industry.
Review by Customerdjam11 months ago
Support any other locally owned company but this one. Trying to destroy the Backcountry community. If it was possible to give them 0 stars, I would.
Review by Fennell11 months ago
I wish I could give them zero stars. I won't be spending another cent at backcountry.com. They used to be an ok business, but not anymore.
Review by Fillacone11 months ago
Shame in backcountry for frivolous lawsuits based on commonplace words. Disgusting. Dispicable. How you believe that pursuing this course is anything short of a complete lack in ethical corporate governance is beyond me.
Review by Sharmarie11 months ago
Absolute bully!! The online retailer Backcountry.com is suing small businesses who also use the term backcountry' in their names. This includes many small adventure companies as well as the motorcycle non-profit BDR (Backcountry Discovery Routes). Please help the many small business who use the term "backcountry" in their name or product names and send Backcountry.com a message by boycotting their company. Backcountry' is a generic term that is widely used throughout the adventure industry and shouldn't be trademarked by anybody, this is totally nuts.
Review by Gaff11 months ago
Now backcountry is a terrible company. Do not recommend them to anyone. I have been a customer since 2003 and have spent thousands on gear. They used to care about their customers and now they care about money and only money. They have done nothing but destroy peoples lives.
Review by Gregore11 months ago
Wow, I am greatly saddened that this company is suing small companies and nonprofits for using the generic "backcountry" in their business names. These companies don't have the funds to fight back. I cannot, in good conscience, support backcountry.com. I will support companies that do the right thing.