Amazingly, once they ship an item there is no way to track it or know when it will arrive. It changes hands from UPS to USPS and nobody knows where it is. I got an email from Backcountry that it was supposed to be delivered 3 days ago, now nobody knows. This place is a joke.
Review by Ajdklw2 months ago
I ordered a Saris Bones 2-bike hitch rack on the evening of July 20, 2020, and it arrived before lunch on July 22, 2020! I had seen negative reviews about shipping so I called the company. They were extremely helpful and made sure the item was in stock and stayed on the line until my order went through. They went above and beyond. Thank you so much!!! Bike rack is perfect!
Review by Xtine Bløndal2 months ago
Shipping department slower than a Sears & Robuck Catalog. Once the package eventually does ship and get lost, customer service department couldn't care less. I'll be shopping elsewhere.
Review by Danielleni Vanderzuan3 months ago
I'm super disappointed in backcountry's shipping time. I ordered a tent on May 29th, it's now 8pm in June 16th and no tent in sight. The tracking number hasn't been updated since the 13th, so I have no idea where my package is. I'm scheduled to leave for my backpacking trip in 48 hours. If I don't receive my shelter as planned, I won't be able to go on the trip. I assumed backcountry was a reputable company and their shipping standards would be reputable as well. I wish I had done more research before ordering. Had I seen all the poor shipping reviews, I would not have ordered from them. I will not be ordering anything important from them in the future.
Review by Kropywnckyj3 months ago
Ordered a pair of Arcteryx shorts then a pair of Arcteryx pants. I choose the $9.00 shipping for each. Big mistake! The UPS service used by Backcountry is slower than anybody. It has been 2 weeks and nothing has arrived yet. Each of these items cost over $100.00. You would think Backcountry will take better care.
Review by Haslett Walescustomer3 months ago
Absolutely awful company. A friend recommended I order a brimmer long bill hat by Northface from them. After waiting 3 weeks I chatted with a representative to see why I'm receiving no information on my order and why it may have been canceled if it was. I was just told they are "uncomfortable" fulfilling the order without any further explanation. The hat is now sold out but I wasn't given any information beyond this chat. Awful company to deal with and I will be sure to NEVER attempt to purchase a product from them again.
Review by CodeBEAGLER4 months ago
I bought 7 items and they send me nothing saying changes where made to original order. I receive a package and it only has one item in it (the one that was the worst deal and I wanted the least). After calling they say that they marked prices too low but sent me that one item as a curtesy. I asked did they sent me an email and the rep just said that would have probably been a good idea. Terrible business practices. Avoid this company.
Review by Asanko4 months ago
Don't shop here until they stop using "UPS Mail Innovations" for shipping. UPS Mail Innovations (business name brought to you by Prestige Worldwide) has a proclivity for losing packages. If they don't lose your shipment, you can expect it to take at least two additional weeks in transit, and the tracking number changed mid-way so all you'll know is that it's being held--or perhaps not--at a storage facility somewhere.
Are you ordering for that camping trip you'll take in three to six months? Well then give Backcountry.com a shot; they'll probably have your order to you in time. Do you want your gear shipped to you in a reasonable amount of time? Try REI instead.
Review by Adma5 months ago
Ordered from Backcountry for years. Used to be if there was an issue, they were particularly helpful. Not sure why, but they are failing now.
Placed an order 2.5 weeks before I needed it but package got stuck in shipping limbo. It was shipped partway, then stalled for 1 week with no scans or movement. Their Mail Innovations shipping is the worst.
CS Rep John was useless in resolving problem, and full of douche attitude. Really unprofessional and hard to communicate with because he seemed to be stuck in bro-brah land.
Order still not delivered. I suspect they will eventually give me a refund, but that alone takes a month or so.
Can't imagine why I would order ever again, when there are so many other really good e-commerce companies.
Review by AnhMinh Soupy5 months ago
Wasted about 2 hours of my life over two days that I'll never get back. Site crashed in the middle of an order. The chat person was answering other calls and confusing them with mine. Sent me an order form but didn't say how I would receive it. Took all my credit card info and then the chat died... again. Called in and there was no history of my interaction or the chat. Terrible. Terrible. Just terrible. Folks, get out of the business or get your act together. There is really no other option. Mine was 'just' a $400 value order.
I happen to be a business continuity professional and strongly suggest that someone call me for guidance as soon as possible. Where is your executive management team?
Review by Leuret Alrowili5 months ago
Horrible everything. Please do NOT buy from them. Scam. Horrific rude service, discounts don't work.
Review by Mrs Carolyn Lewis Humecke6 months ago
the worst experince of my life, i bought I bike, then I call after more than a week to see what is the status and they didn't know where my bike was, the I receive an email saying that 3 people check my bike and it was ready to be shipped, I contacted support and they blain on me their mistakes, finally they find my bike, I contact the sales representative because they offered free shipping and first time 20% off and nothing happened, long story short 5 business day shipment turned in to 1 month and 5 days... never ever will buy anything from here!!!
Review by Erdm6 months ago
Regarding the order b2951323352
I have placed the order a week ago and I have selected next business day cause of a deadline I had. Backcountry took MORE than a week to process the payment, checking with my bank it was always Backcountry internal problems (not the CC) in the meantime Backcountry tries several times to charge TWICE my CC!
Chating, talking and writing emails almost every day it took me a week, my deadline totally out and Backcountry charged the next day shipping fee when I totally didn't need it cause of a problem of this pathetic place!!!! Talked to a number of "customer service assistants inclouding the supervisor getting NOTHING but just an "oh sorry I understand your frustration". Have had the WORST experience buying online EVER!
Review by Stuart Crosby6 months ago
ordered sunglasses for my wife never showed up called customer service all they did was lie not happ
Review by Lucecapovolta7 months ago
I ordered simply because of the promise of 2 days shipping to receive when I needed. After 3 days and no package I contacted Backcounrty. They have many excuses but zero service. Said it means 2 business days. I ordered Wednesday and 2 business days would be Friday. Awful company, no customer service, no help at all! Stay away!
Review by Erca8 months ago
I got my skis, boots, bindings, and poles all at once. Everything was found for me by one of the people you can chat with, who said that he would send them out with the bindings mounted. (2 free day shipping) The package arrived on time and I opened it to find the bindings were not mounted. I talked to them again and they refunded my money. I brought them to a ski shop and got them mounted. I then found out they had found the wrong boots for my bindings! I contacted them again and they told me to exchange them, and I did. Last, I come to find the basket on the ski poles will not screw on!! Over all the experience was pretty bad. But I didn't give them a one star because other than the poles everything seems pretty good quality and most of the people on the chats were very nice and helpful.
Review by Kensway8 months ago
Bought a Decked system for my Tacoma. I specifically mentioned that it was the 2020 model year. Backcountry.com sent me the wrong system (MT5 instead of MT7). It was damaged (don't know if this was due to the warehouse or shipper). I attempted to contact Backcountry.com twice but got no response. After waiting two weeks, I finally contacted the manufacturer, who was responsive and is sending replacement parts.
I have purchased from Backcountry.com before and had good experiences. Not sure why they would not even respond. Given the price (over $1000), I was pretty disappointed.
Review by Saphire Derrow10 months ago
If they have a problem with the fact they chose one word, which is a common term, as their brand name, then legally what should be happening is either they shut up or they have to rebrand. Other businesses should not be damaged due to their greed
Review by Korkut10 months ago
when you attack small business owners, take away jobs and cost people their life savings coupled with attempting to trademark OUR backcountry... that just calls for the worst ever rating known to man... may you RIP Backcountry.com because the only way out of this... make public amends with the people you've already screwed over, pay them back for all legal fees and rebranding fees, drop every other lawsuit, revoke your trademark to the word backcountry (stick to backcountry.com and a goat as your trademark if you so choose) and decide not to listen to lawyers, but your heart... we built you, we will tear you down... be a part of the community, don't attempt to be the dictatorship of it...
Review by BrunoCustomer10 months ago
My City Storm Down Parka from Patagonia is excellent.I am gratelful that the linings are nylon --because I am allergic to polyester.Two recommendations: more generous fit for lower half of coat, and slanted lower side pockets to warm hands. A MAJOR complaint is the plastic zipper, which is difficult to engage, and will probably prove to be NOT durable over time. Why skimp on a plastic zipper on such an expensive coat, and not provide a good, durable metal zipper?
Review by Almalia10 months ago
backcountry.com's corporate bully tactics regarding the enforcement of the copyright of the word "backcountry" are reprehensible. i will be taking my business elsewhere and supporting ethical businesses that don't engage in this kind of nonsense.
Review by Spitalfields Hlavatovic10 months ago
I took a chance based on the reviews and had no promblems at all. Got the best price, fast shipping, good customer service (I used the online chat option). Definitely had a positive experience
Review by BethanyTutt Poventud10 months ago
Really bad customer service!! They don't care about the customer issues and order delays. They even mislead the customer into re-shipping when the item is not in stock and don't care about informing them about it while you'd be awaiting the package. Called them 5 times for 1 order and then finally had to cancel it. Also, they have the worst kind of delivery service.
Review by Saikung Newcity10 months ago
Prices are high, coupon didn't work, won't price match and the "free shipping" isn't real. What a joke
Review by Toynnia Bargagni10 months ago
I ordered two belts for my Al Kreitler bicycle rollers when the existing belt broke on Christmas day. It's now December 28 - the belts arrived this morning,1,100 miles away. Now THAT's service!