Auto Parts Fair Reviews

Item received was the wrong one for a 1999 Mercury Grand Marquis GS driver side rear tail light even though item was described correctly. Item received was either for a different model year or an LS model. When I called customer service they interrogated me like I didn't know the difference. When I said I needed to return the wrong tail light they continued to quiz me until I insisted I wanted to return it since it wasn't correct. I returned it to the address they gave me the same day, 6/13, but have yet to receive any confirmation or credit for the returned item. Stock # B181784957N, Invoice # 96512388, PO # L168BVTW. Unfortunately I did not get an RMA#. John

Got the wrong part twice, second time part in bad condition with dirt inside. Also told me I needed to send first order back before second would be shipped, but never sent the return label as they said they would. Did not send second part until I called and asked about return label for THIRD time. Not very good customer service.

Ordered a part, paid for it, spoke with customer service and arranged for delivery to a commercial address at their request. A day later I receive an email they were out of stock, their database said 3 in stock....they did refund my money but a lot of unnecessary hassle when all they had to do was keep their inventory straight.

First of all the delivery co. only has a semi to deliver. Couldn't get the semi to my street. Second they had the wrong address even after telling them the correct address several times.

I ordered a rim for a certain vehicle and they sold me one that was supposedly universal. Well it wasn't because when I got it it did not fit my vehicle. I was very disappointed. The only good thing about this company is that they did pay for it to be returned and I am getting a full refund. They should not say it is universal when it is not.