Their parts are priced fairly from the research I did.
Their customer service is to be desired. Everything is routed through a call center who knows nothing about anything except what the auto parts fair web page tells them. After you place an order, and expect it to be on its way, you get an email a day or two later asking for more information about the part you ordered to make sure it is correct. If you don’t reply to them in two days, they will ship the part and void any warranties it may come with and will not allow the item to be returned for any reason. This transaction was a real headache, but in the end it saved me a lot of money.
Review by Haldo4 months ago
They were very helpful resolving my problem
Great customer service.
Review by Etti Kraynov5 months ago
When I ordered it promised delivery in 3-5 days. Instead it was delivered to FedEx late shipped by Fedex to Denver and then put in the US mail and delivery to Taos, NM isn't expected until 10 days from when I ordered the part. This is totally unacceptable!!!!!
Review by MaryDee5 months ago
Fantastic customer service
Review by CustomerSabine6 months ago
A very good way to find used parts, and customer service is excellent!
Review by Pillow Swarovski6 months ago
This is my third purchase from Auto Parts Fair. Had nothing but great experiences so far. Economical, authentic parts that made my vehicle look like new.
Review by Jomyra6 months ago
Took longer than expected, I placed an order on Tuesday, they stated 3 days but it turned into 6 days. I received the package on Monday.
The price was good and the part seemed good until installing it. The part makes noises...but I assume that they do not test all the parts.
Might use them again in the future... The part stopped the noise, too.
Review by Asgoo7 months ago
Site easy to navigate, you had what I needed at a reasonable price, discount, no shipping chgs and delivery in 3 days. The 'used' item was in great condition.
Review by Nji Beniie7 months ago
Very satisfied shipping and correct item delivery.
Review by Carleyanne Garis7 months ago
Good product, timely delivery, u joint caps not taped on and one was lost during shipping.
Review by Edisa8 months ago
I was amazed to see the part that were shipped to me. It was more than expected. I highly recommend this people to everyone who's looking for parts. This was my best deal than ever because i got the part for $176.50 but the part really worth $400 dollars. So, this guys made my days happy.
Review by Sudie8 months ago
Not did not receive part yet
Review by Screaming Henningway8 months ago
Received the used part and attached ancillary parts and they are what I need.
Review by WillyDonka BoddBodd10 months ago
So far so good. Found the part I needed at a fair price and it was delivered without issue. Was also offered an extended warranty on the used part for a fair price. I would use this site again in the event I needed to replace a major component in my aging car.
Review by Mashia Sampietro10 months ago
Worst Internet experience I’ve ever had
I ordered a radio replacement for my truck they sent me a message telling me they needed a part number even know they were selling the actual item their email said that if I didn’t send them a part number within two days they would send the part anyway and if it wasn’t the correct radio I would have to pay for stocking fees which would’ve been perfectly fine but they didn’t send the Radio instead they cancelled the order and then took four days to give me back my money after sending them several emails I hope they don’t do business with everyone this way or they won’t be in business long
Review by Pinin11 months ago
I had ordered a sun visor, and don't know if I or they made the mistake with the color, but they sent me the replacement part right away. No questions asked.
Review by Jofel RialRial1 year ago
Ordering was quick, getting the engine to actually ship was a bit of a hassle, and the guy that delivered the engine was EXTREMELY rude. Faster response to customer inquiries would’ve earned 5 stars.
Review by Yajayra Derrow1 year ago
Exceptionally poor service. I ordered a part (amplifier) through Auto Parts Fair and received the wrong part, after confirming three times that the part I requested would be the one sent. I called the company back and asked them to correct the problem. A week later I received a second wrong part (radio) that costs over $1,000 new. Please note that the people taking orders on the phone are pleasant and easy to work with, but they have no connection with the people who pull the parts and confirm what's being sent to the buyer. The wrong parts arrived poorly packaged and in parcels that looked like someone played soccer with them first. No idea how this company has over a 2 star overall review.
Review by Magscsmith Gellerbrink1 year ago
I did an online search for an ABS module for a 2006 Honda Pilot and came across this company. I found a used part for a TENTH of the price of a new one. Since it came with a one year warranty, I ordered the part. I received it only a few days later and the mechanic installed in for only $40. I saved $1000 on this repair for an SUV with almost 190,000 miles on it. I couldn't justify buying a new part for it, so I was very grateful I found Auto Parts Fair online.
Review by MeadVape1 year ago
PREVIOUSLY IN PAST TRANSACTIONS, ALL ORDERS ARRIVED WITH THE CORRECT PART IN CLEAN CONDITION & SALES REPRESENTATIVES WERE GREAT…I WAS A HAPPY CUSTOMER.
PRESENTLY, I AM WAITING FOR MY 3RD PART DELIVERY.
PART 1 & PART 2 WERE UNACCEPTABLE- BAD PART, WRONG PART.
HOWEVER, IN ALL PHONE CONVERSATIONS, YOUR REPRESENTATIVES HAVE BEEN HELPFUL, FRIENDLY AND COURTEOUS, WHICH HAS BEEN MUCH APPRECIATED. (AND WHY I VOTED 4 STARS)
NONETHELESS, MY WIFE HAS BEEN WITHOUT HER CAR FOR ABOUT TWO WEEKS. HER COMMUTE IS ABOUT 22-23 MILES EACH WAY. SO, I HAVE HAD TO DRIVE HER TO WORK, RETURN HOME, PICK HER UP AND THEN DRIVE BACK HOME, WHICH EQUALS NEARLY 100 MILES PER DAY.
MY CAR IS A RANGE ROVER SUPERCHARGER, (GETS AROUND 14 MPG IN TRAFFIC) WHICH TRANSLATES TO ~$27 PER DAY FUEL COST VERSUS ~$13.80 PER DAY (Volvo 2.2 gals x 2 trips x $3 = ~$13. 8).
NINE ACTIVE DAYS HAS COST OUR FAMILY APPROXIMATELY 18 WASTED NONPRODUCTIVE HOURS PLUS ~$118.80 IN ADDITIONAL FUEL COSTS ALONE---SO FAR (STILL WAITING ON 3RD PART).
YOUR PART SUPPLIERS SHOULD TRY TO DO A MUCH BETTER JOB OF SELECTING THE CORRECT REPLACEMENT PART, TAKE A MINUTE TO EMPTY FLUIDS & WIPE PART OFF, THEN WRAP AND BOX.
BOTH BOXES ARRIVED FULL OF FLUIDS EVEN THOUGH PARTS WERE BAGGED IN PLASTIC. SIDES AND BOTTOM OF BOXES WERE SATURATED WITH GREASY FLUIDS- SO BADLY I COULDN'T TAKE IN HOUSE.
BETTER FOCUS BY THE PARTS GUYS WOULD BE BETTER FOR YOU & MUCH BETTER FOR YOUR CUSTOMERS.
I THINK IT'S REACHED THE POINT THAT CONSIDERATION OF SOME SORT (REFUND, REBATE, DISCOUNT, ETC.) PROBABLY SHOULD BE OFFERED.
HERE’S HOPING THAT THE CORRECT PART SHOWS UP SOON.
Review by Oluwaseunfunmi1 year ago
Horrible!!! Honestly, I would give it zero if I could. I ordered an OEM hitch for a 2007 Honda Pilot. I received a UHaul after market hitch that won’t even fit the 2007 Honda Pilot! I ordered mounting hardware from Honda to mount the hitch I didn’t receive so I’m out that money too! I will be filing fraud charges with my bank next week. Mistakes happen, but claiming something is OEM when it has a huge UHaul sticker on it reveals a lot more than a mistake!
Review by Seymur1 year ago
Not being a car mechanic but wanted to make a smart purchase, I called to confirm details of my part. Customer service rep was super helpful, patient and kind with my questions. I placed my order with confidence, it arrived the next day. And when my mechanic saw where I bought this part, he said, "Oh, now I feel better about putting a used part in your car. I like this company." I said I feel better too! And two hours later, my AC was fixed and I'm a happy driver. Will definitely use Auto Parts Fair again! Even my mechanic endorses them.
Review by Vishanthie1 year ago
Order came quickly and was correct and worked as expected, Your people were considerate and very helpful. I will use this service in the future.
Review by Ariena1 year ago
they did not tell the Canadian customers that they cannot sell items to them that will be shipped from Canadian yards. They took looooong time to refund me the 252 bucks i paid for an item they will not be able to ship to me.