great service, informative and helpful customer service
Review by Christaps1 month ago
Review by JohnnyMulliniks1 month ago
I had very professional and kind customer service.
Review by Krazz1 month ago
Spoke to a couple of People... Very pleasant and well mannered... Although I did feel I wasn't told all the Options and Dollars.... A little bit like a used car Sales person?
Maybe it was me?
Review by Yesitstony1 month ago
This is the most untrustworthy company I have ever dealt with. They are pure for self profit organisation caring only about their revenue and customers are scape goats to steal from. After paying around 400 dollars a month for my dad for top cover I ended up submitting so many claims which was not processed for over 18 months , finally to come back after me chasing so many times, saying all cancelled as preexisting while clearly there was nothing to do with preexisting conditions , I ended up paying over 3k myself, got zero back from these guys not even for a gp visit paid, not a cent. I strongly urge everyone to stay away from this company and all their insurance products ,they only care about selling not paying anything back.
Review by Arnicia1 month ago
The good thing about Australian unity is upon closure of health insurance for my visitor’s visa they are not collecting money. Unlike Medibank they ask $50 when closing the health insurance even without claim made.
Review by KarlTaylor1 month ago
Very helpful and polite staff thanks
Review by Dragonet1 month ago
I had been provided misinformation from iSelect and I was not going to have enough extras to cover my requirements. Rather than just leaving it at that, the team worked together to find me a solution and I couldn’t be happier.
Review by Marzz Attoungbre1 month ago
Haven't made a claim yet, but from my experience staff have been very prompt and informative with the answers, seem pretty knowledgeable.
Some issues on the website/links not working and didn't accept my credit card on my phone, but overall happy.
Review by Curtess1 month ago
It was a great experience and I was helped at every step. Ned made the time spent on the phone very good.
Review by Ciraxis1 month ago
very kind for foreigners
Review by Feash1 month ago
Great Customer service and quick results.
Review by Blueshift1 month ago
Best value hospital policy.
Get real people when you ring.
Review by Lh Ariqua1 month ago
Worst company to get a health cover. Bought cover for my parents, and within 4 days wanted to get a refund as they do not cover any existing conditions after 12 months and maximum they can cover is for 12 months. Never ever buy health cover from Australian Unity.
Review by Jcee1 month ago
The call today cleared my understanding of the options and helped me make a decision which health cover is right for me. A decision I’ve held off for too long but today I changed that thanks to the Australian Unity staff who helped me today.
Review by Tarsa1 month ago
From the moment I called I was giving the upmost of service. Each and every question was answered and all my queries were dealt with and solved. I can’t thank Rashmead enough for her time and expertise.
Review by Mihirkumar2 months ago
A very friendly and patient member of the staff, Paul made it really easy for me to sign up.
Review by Kleinson2 months ago
Angela was so helpful. I commend her.
Review by Ipanx2 months ago
A complex decision made easy by excellent customer service person
Review by Writingschool2 months ago
Review by Baasje2 months ago
Very clear and informative! Great assistance on what policy i need.
Review by Mynextdress2 months ago
The joining process was relatstraightforwrd, however we were given an incorrect membership number to begin with.
Review by Michiee2 months ago
Good service over the phone, but difficult to get in contact with the same sales assistant when returning their phone call.