I purchased a new Audi Q7 from Audi Newton NJ
My experience has been a total disaster and feel legal action is the only way I can get restitution.
The vehicle is new but when another dealer performed some warranty work they discovered the vehicle had been repaired prior to my purchase. They informed me that the vehicle had an electrical short that had burned wires, wiring harness and hose insulation. Someone had repaired the damage but did not repair it to Audi standard and worse did not report it to Audi USA for record keeping.
What happened to this vehicle? Who repaired it and why was it not done under Audi standard? Audi Newton said it was not their issue as they had received the vehicle from another dealer in a swap. The second Audi dealer was so concerned they contacted Audi USA and provided me with photos to show the repaired damage to the undercarriage and wire harness etc. Can you believe this ...a new car and the dealer says not my issue. This failure to disclose is nothing less than fraud. Would you purchase a new vehicle if you understood it to be damaged and not disclosed? I would never have purchased this SUV.
It gets even better.....
The dealers temporary license expires and Newton Audi did not forwarded me the permanent plates. They instead give me a letter to offer to police asking for a favor and not give me a ticket as they are working on getting me my plates. Unbelievable they want me to drive with expired tags and offer a letter to the police asking them not to give me a ticket. The car is sitting in my garage and plates did not arrive until 65 days past. They kept giving me excuses about wrong insurance or not having my phone number. I contacted them no fewer than 12 times looking for the plates. Didn’t have my number????
All this was reported to Audi USA. They apologized and said they would get me a new vehicle, license etc. The contact at Audi USA missed every deadline and did not return calls as promised.
I had to rent a vehicle as he told me not to drive the car as they were concerned re: the history, the damage, unknown repair etc.
Why not arrange for a loaner?
Now I have a lawyer and will need to take legal action. I also have reported this dealer and Audi USA to the NJ Attorney Generals office of Consumer Affairs.
Question is how can Audi USA continue to promote a dealer such as the one they have in Newton NJ?
Stay away for Audi and Audi Newton NJ
Review by Olumidealabi Tereyla1 year ago
I love my car A6 but i have to tell you that the customer support i have gotten from Audi USA and my dealer Audi Newton NJ is the worst i have ever seen. 15 months ago i purchased a car fro Audi Newton. I was owed a refund and 15 months later i still have not received the money. The rebate company sent check to Audi Newton however they cashed it and wont send my Money. They say its an internal glitch. I wont name names but i will say the entire staff from the general manager to sales manger to new business development manager are all in the game together. They promise and promise and then keep stalling for over a year. I contacted Audi USA over 9 months ago and they are useless they open case after case but in the long run say the dealer holds all the keys.. you would figure that a company like Audi would stand behind the customer 2 Audi in one year and i get no support. All i can say is dont buy on low price and don't expect Audi USA to help you if you have an issue. so if you are near Audi Newton RUN or DRIVE away as fast as you can. And if you speak to customer service at Audi don't believe a word they say.
i have atleast 15 more cars to buy in my life and its sad Audi might not be one of them. all because of a few hundred dollars
First class speedy delivery no problems HIGHLY RECOMMENDED
Review by Miiguel1 year ago
My experience comes from a owning an Audi A4 2.0 T Quattro s line and I've also owned an Audi S4 both are incredible vehicles. As a car Enthusiast I can tell you these cars are well balanced very quick for the class that they are in extremely safe and conditions such as dirt road driving rain driving and winter snow driving the all-wheel-drive systems are next to none. These cars are extremely fun to drive as far as the drivetrain goes the only issue I ever had was with my A4 I broke the motor mounts do to I am an extremely aggressive driver both the cars I owned were manual 6-speed Transmissions so could have come from popping the clutch from a dead stop. Other than that I had no issues with the feet Vehicles other than some minor interior cosmetic issues with the glove box door latches and in the window switches both breaking and needing to be replaced I was unhappy when I bought my a for that the Bluetooth option was on the radio but I had to buy an extra piece in order for it to function which cost $1,200 other than that I was extremely happy with both vehicles very classy very sporty again very well-balanced vehicles for someone who drives aggressive in Slippery conditions. I bought both vehicles slightly used under 20,000 miles on both vehicles and they held their value very well. Two thumbs up to Audi in this vehicle class smaller 4-door sedan 4 cylinder turbo and V8 awd's!
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