Great friendly staff and, really easy to talk too and will help you out with everything, I'm just annoyed it took me so long to refinance with this great organization
Review by Noobs1 week ago
Great engagement and first grade service.
Thank you Athena!
Review by Patchogue Derrow1 week ago
Very friendly. And great rates. It does take a while for the settlement to happen from first contact. So be patient
Review by Trebalas Duganavar2 weeks ago
I am really impressed with the way Athena manage the entire loan application process. I only need to contact Athena only twice during entire loan processing. Starting from submitting loan application to settlement, everything was digital (including loan document signing), identity verification at your doorstep was like wow. Literally I did not need to find any time during working hours, I did everything after hours because I can do it with Athena.
Call center is also operational over weekends, and great staff.
Last but not least, loving my new rates.
Review by Gfm Zantidis2 weeks ago
I don’t know why anyone would choose anything but Athena...
Review by Linnzie Branem2 weeks ago
Great, easy honest service, highly recommend.
Review by MadMima Matyasovszky2 weeks ago
It was a very easy process to change mortgages, Athena did all the work and I was kept fully informed along the way. It seemed to be too good to be true and I kept waiting for the catch, but there was none!
Review by Jenny Brent2 weeks ago
Excellent rate and product if you're looking for the cheapest, no frills loan around. Good and friendly communication. Process from start to finish was longer than I expected but being new and offering an attractive service, I think they may be dealing with a large volume of enquiries.
Review by Quonda2 weeks ago
Awesome and easy
Review by Olifer Bavidge3 weeks ago
I’m saving 0.5% and no fees, what’s not to love!
Review by Bafford3 weeks ago
Very easy application process. Athena Customer Service staff were very helpful. Nothing was too much trouble or couldn't be done. Based on my experience, the savings I'm making with my home loan and the flexibility without any penalties, I wouldn't hesitate to recommend Athena.
Review by GinaOster3 weeks ago
Best experience I have had with a home loan lender over the past 20 years. Love what they offer and great rates. I am sick of the big banks not doing what is in the best interests of their customers. Particularly impressed with all customers getting the same deal and they pass on rate cuts immediately and all of it! Would highly recommend switching to Athena now!
Review by Reprobate Petruhhina3 weeks ago
I had been with one of the big four since I bought my first house. Athena offers highly competitive rates far better than the main banks. Following various and unethical dealings by the main banks I am far happier with Athena who have done everything they said they would with speed and efficiency.
Review by Asrie4 weeks ago
Absolutely stoked so far! The only painful thing I've experienced was a a little long in the switching process online (I was refinancing) but the team were as helpful as can be. Excellent interest rate - far better than any of the Big 4. I love that they communicate by both SMS and Email but you can call too if you want to talk in person. I only had my loan for 11 days and the RBA dropped the rate 1 October - and within that day, so did Athena, and in full. None of this "Oh sorry, you're an existing customer so you don't get the new rate." I also love that they let me choose my loan term (took 8 years off) and when the rate dropped, they encourage me to keep my existing weekly repayment amount so that I could pay my loan off faster. I can redraw on any extra repayments I've made. I am more than happy to recommend Athena. Do it.. you'll start saving interest straight away!
Review by Bafford Olsovsky4 weeks ago
Obviously the rates speak for themselves but the fact that Athena dropped their rates immediately after the changes occurred is worth shouting about. I chose Athena after looking at comparable rates due to the zero fee policy.
During the application and mortgage set-up processes I was able to contact an Athena representative every step of the way and within seconds - no long wait times on the phone line.
The representatives were knowledgeable and extremely helpful. It was a stressful time but made so much easier by the people on the end of the phone.
Review by CathyJones Turelli4 weeks ago
Clear and responsive communication every step of the way!
Review by Shirwani Budhwa1 month ago
Very responsive and friendly staff. For an internet bank the customer service is fantastic. The process of pre-approval took a bit longer than we expected but we were kept in the loop on regular basis and contacted by email or sms.
Review by WhiteRoom1 month ago
I have just completed refinancing from NAB to Athena and couldn’t be more pleased. The process was incredibly easy with almost everything complete online. I have an excellent LVR (about 50%) so I was a good lend from that perspective, but I did have some unusual aspects to my income (eg. School fees are deducted from my income, but then I am reimbursed) but they were willing to talk through my situation and examine my evidence of income.
I am a single mum and the switch is saving me over $5000 per year and will save me over $75k over the life of the loan.
I recently transferred money into the redraw and it appeared within a day. No experience with drawing out as yet. Internet banking is simple, but does what it needs to do. I have continued to SMS them with questions post settlement, and still find I get prompt and helpful replies.
I thoroughly recommend people consider the move.
Review by MacConnell1 month ago
Very happy with Athena and would highly recommend them to anybody refinancing - great interest rates and excellent customer service. They've also passed on all the RBA interest rate cuts to us customers (unlike the big banks). I seriously never thought I could love my mortgage company but these guys made it possible !
Review by WebCreationUK1 month ago
Efficient application process.
Excellent support during all application process.
Review by Malaena Hoce1 month ago
Athena are really easy to deal with - they have a great application process. It’s mostly online but is supplemented by text messages and phone calls with real people in Australia where needed! They are friendly, helpful and efficient. My loan was granted when their rate was 3.09% and I was absolutely delighted to get a text message on the same day that the RBA announced their latest 0.25% cut to say that Athena was passing on the full rate cut immediately! I’m now paying 2.84%. So much better than a bank! Highly recommended.
Review by Xzavier1 month ago
At first we were sceptical 🤨 as It’s almost to good to be true...... but it’s not. Athena is like no other. When you call them you speak to an actual person that genuinely cares. The staff are very friendly and helpful. The interest rate is unbelievably magnificent and I love the communication and updates via text message as well as email. I would recommend them again and again! If you want to slash years from your loan don’t wait.... give them a call now! You won’t be disappointed
Review by Imri Aljarbou1 month ago
Very helpful with the whole process, staff were very good on phone or internet,quick to respond and always available.
easy change from the major bank.also passed on the full RBA cuts.
Thanks a lot for saving me money.
Review by Batya1 month ago
Excellent experience refinancing my loan. Everything is done online and quickly. If you need help, easy to talk to someone. Clear communication. Lots of follow up calls and messages to check all is proceeding smoothly. And of course excellent rate!
Review by Mahttab1 month ago
After developing a healthy level of mistrust for lending institutions over the years, Athena have been nothing short of honourable and trustworthy. I'm extremely happy I made the switch to Athena and look forward to working with them to get my home loan down to zero!