This report can help you determine if www.asics.com is a legitimate website
Check if www.asics.com is a scam website or a legit website. Is Asics fraudulent or infected with malware, phishing, fraud, scam or scam activity. It is always best to be safe on shopping online.
Why did www.asics.com get this review?
Our algorithm gave the review of www.asics.com this score. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites.
The rating of www.asics.com indicates the site is safe or a scam. However, we cannot guarantee that the site is a scam. Many websites look legit but are in fact fake. Before you shop at a site you do not know, check for yourself.
ASICS is a well-known athletic footwear and apparel brand that has been providing high-quality products to athletes of all levels since 1949. The company's name is an acronym for the Latin phrase "Anima Sana In Corpore Sano," which means "a sound mind in a sound body," and reflects their commitment to helping people achieve their athletic goals.
Top Reviews from Reliable Sources
The website was easy to use
The website was easy to use, the delivery time was within a reasonable timeframe, and communication at each stage was good. I'm happy with the shoes, hopefully they last longer than some of the other reviews suggest.
Date of experience: January 25, 2023 Dated: Thu Jan 26 Source: Trustpilot
Avoid Asics - shoes sold in India are not genuine
I bought Asics from R City mall Ghatkopar. Within less then three months the mesh started wearing off. I bought this to the notice pf customer care, store manager and regional manager Kushendra Tyagi but none made any attempt to resolve the issue.
I was informed by an ex store employee that some stores sell fake shoes in West and North India, so best to avoid.
Date of experience: October 10, 2022 Dated: Tue Jan 10 Source: Trustpilot
I am in Ireland and ordered from ASICS before I read these reviews and I was very apprehensive about my order as I had ordered two pairs in different sizes and knew I would send one back. The prices were considerably cheaper than buying in a sports shop. I had no problems with my order. I received a tracking link from UPS and the shoes arrived as expected. I believe they came from Germany, this took about 5 days. The shoes were perfect. I wanted to return one pair which were the wrong size, this was done online and I printed a label from UPS. UPS collected the parcel from my door, this was a free return and I watched the tracking back to Germany. It took 4 days for the shoes to be returned. I was sent an email to confirm this and my refund was issued. Absolutely nothing weird about this website in my experience.
Date of experience: December 19, 2022 Dated: Sat Dec 24 Source: Trustpilot
Not honoring their warranty for admitted known issues
I bought a pair of shoes from ASICS store in Thailand. After returning my home country (Dubai) I found out there is a serious manufacturing issue with it; basically the standard and 2E width are the SAME ! All owners of this specific model mentioned the issue on their website's reviews section.
So far I've I contacted ASICS in Dubai, US and HQ in Japan with no luck at all! I believe the reason is they do not want other owners to ask for replacement too!
I DO NOT RECOMMEND DEALING WITH THIS BRAND!
After chasing ASICS in Thailand for over a month, they refunded me BUT they refused to admit that there are manufacturing and sizing issues! Therefore, I will update the rate from 1 to 2 stars.
Date of experience: October 30, 2022 Dated: Fri Nov 25 Source: Trustpilot
Tadhg O Driscoll
Chat line is unhelpful with automated…
Chat line is unhelpful with automated responses from 'Amelia'.
The contact number provided to ring about 'customer experience' apologies for having nobody available.
Awaiting 2 office working days for a response to my email. It is concerning.
However, there are bigger things going on in the world with Russia than my recently purchased ASICS running shoes
Date of experience: April 04, 2022 Dated: Mon Apr 04 Source: Trustpilot
AshtonC Ashton Calkins
I'd give this a bad review if it were…
I'd give this a bad review if it were purely on casually wearing the shoes. I got a pair of running shoes to use casually and before even a year they fell apart. I'd say if you want to invest the money in these shoes use them ONLY for running.
Date of experience: January 29, 2022 Dated: Sat Jan 29 Source: Trustpilot
Really nice cust.service, but poor online shop
Wow, so many bad reviews. I am having trouble with ordering one specific pair from the asics.com site, a pair which i cant find anywhere else online that would deliver to Finland. I cant make the order due to some persistent technical error. The service so far was really nice, easy to reach and sounded willing to help and find a way out for me. Lets see how it goes, but even if I wont get my shoes due to crazy error on their site, my impressions of the customer service now are really good.
Date of experience: October 02, 2020 Dated: Fri Oct 02 Source: Trustpilot
They come through in the end
Generally speaking, when you order from asics Gb it will be dispatched after 3 days and then delivered on the 5th day.
Refunds take about 2 weeks once the package is returned to Belgium, so you have to be patient.
They never lost any of my orders and never failed to refund me, so that's good. However, customer service don't respond to emails.
In the end I returned my gel nimbus shoes as they were too heavy and bulky for my tastes.
Date of experience: October 14, 2019 Dated: Mon Oct 14 Source: Trustpilot
Everything fine, but communication should be better.
Bought a pair of running shoes in the outlet. Should take 3-5 days.
Called Asics for status after 3 days, because I didn't get email. Customer service said it would ship next day.
Next day in the afternoon I got my shipping confirmation.
Delivered on 5th day. Everything was OK!
Site feels a bit uncomfortable, expecially when you have not option to contact via contact form (form is defect) or e-mail. But phone worked!
Date of experience: September 05, 2019 Dated: Thu Sep 05 Source: Trustpilot
After 8 years they’ve lost my business
I’ve been a loyal asics customer for my tennis shoes since 2015. However my last pair bought 1 month ago has caused me so much foot pain to the point where the shoes had to be trashed. I reached out to the company as there is clearly something wrong with the design of this model ( maybe that’s why they are on sale). In fact their warranty is supposed to cover performance lol. It would have taken so little to satisfy me, at most a credit towards my next purchase or as little as 10% off my next purchase. But nothing, no responsibility or concern or advice about the various models! I would not recommend at all!
Date of experience: April 03, 2023 Dated: Mon Nov 30 Source: Trustpilot
Founder: Kihachiro Onitsuka
How to Recognise a Scam?
The Trust Mamma website tries to identify scams, fake online stores and other online versions of fraud using a computer algorithms. While fast and efficient it is not perfect.
1-1, Minatojima-Nakamachi 7-chome, Chuo-ku, Kobe, 650-8555, Japan