Ashley Stewart Reviews

They have the best plus sized clothing and I've never had any problems the delivery service options are great

Order and paid $57.73 for the total item. Received it and didn't like the fit and returned it using their return label. Received a refund amount of $40.15. In missing $17.58. I called and the cs agent stated we don't give back the shipping fee to ship to you and it's taxed. We also charge a flat $8 fee if you decide to use our return label. They robbed me just shy of $20. Never again! Straight BS!

I read not great reviews. Ordered 3 sets all cotton pj shorts sets. Just ordered 3 more sets. All cotton so bought larger size as I know my dryer will shrink them. Good price. They shrunk in dryer but I love that they are 100 percent cotton. I have been looking for these everywhere. Super comfy and what I like to lounge in and sleep in.

I just want to say I am only leaving a review because I really really want to warn people from buying from this company. I bought a dress that was originally $69, and got it on sale for $34. When I received the dress it so cheaply made, see through, and scratchy. It was HORRID. Decided to return the dress and called to see what the price of my return would be since I saw something that stated it would be $8 to return. I really did not anticipate returning the item or I definitely would have read this. So I paid $8 for them to ship it to me, which took a week, and paid $8 more to send it back. I paid $16 for a dress I never even wore and never kept. This is a scam! On top of that I called to ask if the $8 to return was the same $8 used to ship and the representative told me yes. So I didn't realize I was going to pay an additional $8. NEVER EVER SHOP HERE...EVER!!

I just want to say I am only leaving a review because I really really want to warn people from buying from this company. I bought a dress that was originally $69, and got it on sale for $34. When I received the dress it so cheaply made, see through, and scratchy. It was HORRID. Decided to return the dress and called to see what the price of my return would be since I saw something that stated it would be $8 to return. I really did not anticipate returning the item or I definitely would have read this. So I paid $8 for them to ship it to me, which took a week, and paid $8 more to send it back. I paid $16 for a dress I never even wore and never kept. This is a scam! On top of that I called to ask if the $8 to return was the same $8 used to ship and the representative told me yes. So I didn't realize I was going to pay an additional $8. NEVER EVER SHOP HERE... EVER!

Ashley Stewart does have nice items. HOWEVER customer service sucks. I order items online all the time and 3x I have ordered items that were canceled and a refund issued but I never initiated one. The warehouse sells out of clothes quickly however instead of them communicating that to you, they let you order then just cancel!!!
Just horrible

DO NOT buy at ashleystewart. I made a purchase 2 weeks back, as soon as I received it, I realized I ordered a really big size (11W, this is my first-time purchasing here, so probably miscalculated the size). So, I took them to the store, 20 miles away where I live. I tried asking them if I could try any smaller sizes, they only had 9, 10, 11 available and even 9 was still loose for me. To my surprise, they told me they wouldn't accept any exchange/return in-store, I can only mail back the package to whatever address. SO, I sent them back wondering why I couldn't exchange. Then they processed the refund and deducted 16.95$ claiming they were shipping charges and can't return it to me. Extremely ridiculous, If only I had known this, I would've NEVER EVER purchased. What a waste of money.

My first and last purchase with them. The clothes are beautiful but they are not the correct sizes. I ordered on line and the top was too small so I returned for refund. Was told they do not refund shipping....ok....but you also get charged an $8 dollar return fee. Seriously!!! Out of a $38 purchase I was refunded $17.

So I was not home recently when I thought about I need to pay my Ashley Stewart bill. Didn't know exactly how much it was but I knew it was 13$ an some. So I paid $14 to be safe. So to find out it was 14.30. So I get my bill today and I get a late fee all because of 30cents lol. Could've just waved it.

dont buy from these assholes although they have good items you will be penalized for refunds. I ordered a pair of sandals from them had to return them because they didn't fit. They refunded the shoe minus the shipping and my refund was $8.95 less than the total price. When i sent it back because I didn't have a return label i paid $15 usps priority to send it back( out of my pocket) the customer service is gonna tell me they dont give that back and i dont get the original shipping charge back either because the company provided a shipped the order without a problem and that I am returning it. Basically your refund will not be what you paid originally they will get you either way. I asked well whats the refund had I used the company return label they still said minus$8.95 from the total. Complete RIPOFF never again.

dont buy from this company although they have good items you will be penalized for refunds. I ordered a pair of sandals from them had to return them because they didn't fit. They refunded the shoe minus the shipping and my refund was $8.95 less than the total price. When i sent it back because I didn't have a return label i paid $15 usps priority to send it back( out of my pocket) the customer service is gonna tell me they dont give that back and i dont get the original shipping charge back either because the company provided a shipped the order without a problem and that I am returning it. Basically your refund will not be what you paid originally they will get you either way. I asked well whats the refund had I used the company return label they still said minus$8.95 from the total. Complete RIPOFF never again.

dont buy from these $#*!s although they have good items you will be penalized for refunds. I ordered a pair of sandals from them had to return them because they didn't fit. They refunded the shoe minus the shipping and my refund was $8.95 less than the total price. When i sent it back because I didn't have a return label i paid $15 usps priority to send it back( out of my pocket) the customer service is gonna tell me they dont give that back and i dont get the original shipping charge back either because the company provided a shipped the order without a problem and that I am returning it. Basically your refund will not be what you paid originally they will get you either way. I asked well whats the refund had I used the company return label they still said minus$8.95 from the total. Complete RIPOFF never again.

Their bras are not full women with heavy breasts or big breasts they are full big women with small breasts I bought four and in two weeks the wire start coming out

Just got an email from Ashley Stewart saying they were going to cancel my credit card due to no activity. I was like ok, fine. Your cloths are cheap overpriced crap anyway. Then email goes on to say that they will report to the credit bureau that they canceled me. So because your clothes are worthless, you want to mess with my credit report? Oh, they did tell me to make a purchase and this will not happen. So I bought an ugly overpriced straw hat. Having to be forced into buying your junk to keep my credit from being hit is BS!

I can't speak for everyone else experience only mine I always have a great experience my clothes are always the true fit and I received in a timely manner always I love the quality of your merchandise and you are great you have my business and I will continue to shop with you.

I cannot fault the service provided by Ashley Stewart. As an international purchaser, I live in AUSTRALIA, they kept me informed of the progress of my order and which freight company my packages were being sent through. It took approximately 2 weeks for the package to arrive and this is reasonable considering it was coming from the other side of the world.
Their clothing is gorgeous and trendy and I will certainly purchase from them again, however due to the Corona Virus concerns they have temporarily suspended International shipping. Can hardly wait to buy more clothing, weeeeee!
VERY HAPPY “AUSSIE” CUSTOMER

I would give them a 0 if I could. Very cheaply made for the price your paying. They're return policies are ridiculous and have extremely rude customer service. Why you think they won't allow you to rate your review? 👎🏽👎🏽

Zero stars! I purchased 2 pair of boy shorts online. Had never tried her clothes and decided to give it a try. I received an email stating my package was delivered. I never received the package.I ordered on March 19th. I received an email on March 26th saying my package had arrived. Again, NO it did not. I immediately called on March 26. I was told an investigation had to be done to call back. Called weekly since then. Each time there is no update only saying like they are reading a script you can not be offered a refund until April 9th. I am not even convinced I will even get my money back. These are hard times man and 30.00 is 30.00. I need that money and can't believe a national company such as this would lead customers in never land while someone "investigates" a missing package for 10 days without any communication with customer. When I call I get treated like I am some kind of rude disgruntled petty individual. So beware of this before buying ANYTHING!

I placed and order on February 12th and today is February 28th. It said my order as shipped and they even gave me a UPS tracking number. They also charged my card I've had the tracking number since the 14th and UPS to this day still doesn't have my order. I called several times on this order and was told 3 different delivery dates. I tried Tuesday and they said I couldn't cancel the order because it already shipped. Well today I was told it never left the warehouse and that it would be here on 3/3/20. I told them to cancel my order and refund my money. They are liars and Linda is rude.

Never get a card with them customer service is rude. They do not value their long time customers. the interest rate is high and late fee is extremely high. I made two payments had death in the family only credit me $15 then talked rude to me. NEVER NEVER WOULD I BUY NOTHING FROM THEM AND REGRET I EVER GOT A CARD WITH THEM. BEWAREBEWARE

I purchased 7 pairs of shoes only received 3 pairs one was unavailable and the other 3 pairs still waiting on a response. Yet it was a clearance sale. My guess is it was falsely advertised. Not ordering from these guys again. I paid American dollars so a lot of money. Australian dollars $184.

I was paying my account on time each month on a d before the due date. Little did I know I was getting late fees for on time payments. I spoke with a representative and she wouldn't honor the fact that payments were made on time. When asked to speak to a supervisor, she put me on hold for over 30 minutes before I hung up.. Bad business. I'm reporting them to the BBB. Asap.

Order from here twice and both times a disaster. First order four items three were sent wrong size and was told that I couldn’t return them because they were clearance and exclusive items. Tried it again because needed a dress for a black history event. The dress I ordered was red, black and green with an African American women on the front. I received a bright flowery dress red,green, yellow, pink and black. Now I have no dress and they want me to run around to a ups store to get the return label printed which I will be charged for and then you get rude ppl in customer service. I can say I'm done.

I never received a email back regarding the wrong dress that they sent me and wanted me to pay to send it back. I did receive a phone call saying that my account was in collections because my payment was two weeks late. I then looked on my bank statement and it was a kick back for some reason, but they never notified me regarding this and because it was two weeks late I was charged a 28.00 dollar late fee which leads me to believe that the wait to contact me was so they could get that late fee and the put my available credit to 0 and my bill was 156 out of 600 such a joke. What I have noticed is it is all credit card companies that service under this on bank.

I am a new customer that forgot to pay my bill and they refused to waive the late fee. They can waive 15. Unacceptable to me. The agent told me I was paperless. She said she could take my payment and won't charge me to take it. Smh! Ok let's make the payment so I will have a zero balance and no more late fees. Gave my cc, she said it declined. It's a Visa, correct. No ma'am. So have it again. Still declined. What reason is it giving you, no reason you need to call your bank. No I don't because I have money in my account. Online Payment isn't user friendly. I hate I got this card!!!!!!! Cost me more than it's worth! I just called back and got a different rep and gave her my exact card information and what do you know...it went thru just fine!! I hate their customer service. Customers are the reason you have a job....please train your people. I did speak with the manager but that was to vent because I am beyond Irate!! I don't feel like that will go anywhere. Just glad to have paid you all so I won't have to deal with you all!!! Omg i wish I could have given no stars!!!