Spent hundreds of dollars on summer wear three weeks ago. I always wash on cold tumble dry no heat and their clothes shrunk beyond belief! I was able to give 5 pairs of shorts to an 8 year old (60lb) who wore them comfortably. (They were size XL and I’m normally a medium but was expecting some shrinking)
Review by Milcho3 months ago
This company has by far the worst customer service ever. I have never had trouble in stores for customer service, just online.
I purchased a shoe I always purchase I know the sizing VERY well. When I got the shoe in the mail I took the tags off and starting wearing the shoe outside as I didn't think the shoe would change its sizing randomly, but apparently with Ardene this happens. When I contacted their home office about this I was given the basic " thank you for reaching out we are sorry this happened". So I emailed back and said "thank you for the generic response but I was looking for an actual conversation with someone". When I got another reply it was to offer me 20% off- couldn't be combined with any other promo, cant be combined with the VIP account, if you order online and use the 20% off I would have to pay for shipping AGAIN. Since the nearest Ardene to me closed I felt a little cheated as I would have to travel near to an hour to rectify this. I expressed this to "vanessa" but she was SO INCREDIBLY unsympathetic to anything I was saying. She didn't care at all, I asked if I could be put in contact with her manager as if this was all she could offer I understood but would like to speak with someone else please. She literally just stopped replying to me, refuses to answer my emails now.
I think this company really needs to fire their Home office customer service reps and start over, its disgusting.
Review by Gourmet Vaiya4 months ago
Unacceptable low quality: even though the prices are low, the quality is even worse. These sandals I bought broke after 10 minutes of wearing them. Also, the store wanted to sell me clothes that are damaged without even thinking of offering a discount for the damage (holes in the fabric, holes near the label, threads that are pulled in the fabric, etc.).
No return of money, only exchange for voucher IN the store...
The staff is probably also not paid well because they walk around without a single bit of enthusiasm or interest in the customers.
Really POOR BRAND!
Review by TimSalabim Sharifli5 months ago
I placed an order a year ago and I wasn't very satisfied with the products but I decided to give it another try.
I'm still not satisfied at all. Product are very low quality, sizes make no sense. I usually wear M and even L is almost way too small!!! My order from last year, I had to tops destroyed in the washing machine.
I asked the customer service to make an exception and send me a return label because i was very unhappy. The only answer I had was "thank you for sharing your feelings blablabla" and yeah, they refused the label.
Anyway I will return my items, delete my account and never buy from them again.
Review by Talldude5 months ago
Overall, I'm concerned with Ardene's participation in fast fashion as an overarching issue - however, I used the Canadian site to order party favours for a large group and I'm impressed with how quickly they came, the price for the order and the quality of the product.
Review by Imaobong Gallop6 months ago
Very expensive no quality cheaply made products!!! I bought leggings online and they are so phin they look like pj not leggings, snd tge sewing looks out of place, curled, but they were priced as brand name..Couldn"t wear it so I gave it to Salvation Army, than I went in one of their store and seen a pair of leggings I liked so I bought a bunch online but they cancel my order instant with no reason and no appologies or explanation. This company is a joke...I will never shop there again...they can keep their cheap crap fir them selves, out of my closet!! Don't fall for the sales ...these leggings they gave are not even worth $5 but they charge $29.Even Walmart have more quality! I rather give that money to a homeless youth than give it to a out of integrity company.
Go to Forever 21 .they are so much more quality yih will not regret it.
Review by Jaswal Bhagavan6 months ago
Well I was in the store Tuesday April 30th 2019 I had purchase a few things from the store including a very nice over the shoulder purse white, Today May 3rd 2019 only a couple days later i went to grab my puffer ( Inhaler) from the inside zipper only to see the zipper had completely broke off trapping my inhaler inside I had to cut it with a knife to get my inhaler. I am very unhappy about this plus the back side of my purse has completely turned a shade of black I will not be shopping at that store in Niagara Falls again.
Review by Fila6 months ago
bought a pair of winter boots there they barely lasted two months and the soles split open. try to return them and they would not do anything about it and refused. crap products from a crap store
Review by Donalg8 months ago
I would like to comment on the excellent, professional, courteous and helpful service my daughter (Kira) and myself (Mary Anne) received yesterday(April 19/19) at the Upper Canada Mall. The sales girl's name is Kimia who I am referring to. Not only was she extremely helpful in assisting my daughter she was very aware of the demands of the job. I noticed how she multi-tasked her duties efficiently and effectively while repairing change rooms, watching customers, folding and rehanging clothes and offering sound advice. She was extremely knowledgeable of the products offered in your store. She worked harmoniously with staff and customers alike. I alsp notice how well she maintained a professional attitude while dealing with some 'questionable' customers.
She shows respect, patience and diligence and maturity in her behaviour. She is an excellent addition to your staff.
Thank you and Koodos to Kimia.
Kira and Mary Anne Young
Review by Jowita8 months ago
I contacted Ardene about the website charging an incorrect amount for taxes firstly I was told they hadn't received any other complaints. To try and delete my cookies which I did. Basically saying the problem was on my end. Email was a little short and they didn't even look into it to see if I was right. Then I tried again to order online same thing overcharging taxes. Contacted them AGAIN saying maybe their system wasn't taking into account I'm from Alberta and tax would be different from where they are. So everyone that ordered from Alberta was getting overcharged for taxes?? Ended up not ordering because of all the hassles.
Review by GuyLeprince Elwill9 months ago
Misleading. Im not a teener thats familiar to this store. I was told I can RETURN the jacket within 21days. But thats not true.. its only EXCHANGE. Now Im stuck with a $100+ worth of disintegrating unused/ new jacket. Employees are nice but not really helpful. Employees need more training.
Review by Cuc Nahshunn9 months ago
Horrible customer service. Do NOT buy anything online here. Service with any issues is horrendous, size chart is inaccurate, won't accept returns. If an item is final sale, it should be LABELLED final sale, not labeled "easy returns", especially since the items sized are not as described. Shame on you Ardene, you lost a customer, which could have been rectified with capable and helpful staff.
Review by Lsickel Florie10 months ago
They were quick to let me know my order had shipped but more than a week later I was informed by EMAIL that my order had been returned? When I never requested it. Over the phone with customer service she explained the issue was with Canada Post. Everything is fine regarding that- however, she was very bitter and rude. Using very condescending words telling me I "need to check everything I do as I do not know how to fill out a shipment form". I have bought online from ardenes several times and never had this issue. I'm appalled. I'll never be ordering online from them ever again if this is what I have to deal with.
Review by Nyeo11 months ago
I saw an item online was 70% off, in store same item was 50%+20% off, which was still 70%. When I reached out to the head office to say hey I ended up paying more they gave me a run around. The worst experience EVER!!!! Had they had the size and color in stock online I would not have bothered going to store th o waste gas and pay more. That will be the last time they get my money and I will continue to share with everyone I can the horrible experience I had trying to get this discreptancy resolved!
Review by Catsspot Schmelling11 months ago
Two weeks ago I purchased a few items from Ardenes in Selkirk, Manitoba, and I told the lady at the front that I don’t know if these items are going to be used so I may need to return them and she said no problem we can put it back on your credit card. I try to return them today and they said they’d be happy to exchange or store credit but they can’t put it back on my credit card even though I was told that it can go back on my credit card. I have my receipts with tags and everything. I am not impressed with the service that they gave me and I’m even more upset that they lied to me like that. The items are still in good condition there’s nothing wrong with them but I was told I would get my money back. I’m never going there again and I just want you to know that your customer service is super poor and it’s very annoying that I was told one thing and next time I visit I was told another thing. Your policy is garbage and you should be aware of that. I can’t believe I wasted $80 and now I have nothing but a gift card. Hopefully you guys can get your act together and fix your policies.
Review by Mattiolo Windust1 year ago
I purchased two pairs of shoes from Ardene before a trip. Within a day of wearing the shoes, my feet were in complete pain. I went back to Ardene to get an exchange or even a store credit WITH A RECEIPT..and I was told that they could not take back any "worn" merchandise. This policy is ridiculous..how do you know if a pair of shoes will be ok unless you wear them for awhile?? I called their customer service and was told the same BS. I would not buy shoes there again, extremely cheap and not worth it. As for competitors; I bought boots from PAYLESS, I had to return them after a few months because they broke and PAYLESS had NO PROBLEM exchanging them or giving store credit! Go to Payless and avoid this cheap Ardene store.
Review by Stozz1 year ago
My experience was based on purchasing a pair of sandals for them to fall apart the first time I wore them out. I was out walking when the toe part came out so I decided to go to the nearest store to get an exchange.
Ardene have a very strict return policy - exchange only within 14 days and you need the receipt and items need to be unused I did not have the receipt on me as I was out and also this was an emergency as I was hobbling along on one foot.
The store assistants at Granville Street location refused the exchange without the receipt and advised even if I did have the receipt, I would not get an exchange as the tags have been taken off and the sandals have been worn.
I was shocked. When I asked to speak to Manager, I was advised they were not in but would phone them. The Manager then relaid the same bunch of BS as the store assistants. When I said that I just wanted an exchange and that I would end up having to walk one foot bare foot down Granville Street, they didn’t care.
Never before have I experienced such bad service and a blantant disregard for personal safety (Granville steet) isn't exactly the cleanest.
I actually went to Pay Less Shoes just down the road to get another pair and when these rubbed the sides of my feet and gave me blisters within a week of wearing, Pay Less Shoes still gave me a refund - that is what customer service is!
This was in 2015 and have avoided this joke of a retailer ever since.
You only need to see the CBC Market Place report which confirms that their cheap jewellery has cadmium in it, an extremely toxic and potentially fatal chemical if swallowed. The way the representative of Ardene treated the mother and her daughters when they went to Ardene’s HO was absolutely disgusting.
Avoid Ardene and pay much the same money at places like Old Navy or Forever 21 for better quality
Review by Bredgetta1 year ago
They had a gorgeous pair of black and gold short boots that were perfect for the outfit I wore to a wedding on St. Patrick's Day this year. I have to admit the non-Canadian sizes took some getting used to.
Review by JANE GARLEY1 year ago
I think this is the Canadian version of Rue 21, the prices, quality, clothing options and sales are very similar! I love this site and the extensive range of clothing items they provide. They always have a great sale to save a ton of money. They give free shipping all the time to the U.S. which is awesome. I have shopped here probably 10-15 times since discovering them in December of 2017. This has easily become one of my favorite inexpensive clothing stores.
Review by Yeshma Magnificent1 year ago
Review by Johurul1 year ago
It's an affordable store made for younger girls...usually made in china so sizes run small and quality is about the same as forever 21 . This is basically a canadian forever 21. I would recommend.
Review by Veshanti Jebraan2 years ago
Pretty nice clothes but not very long, the meshes widen to the first wash. the bad shoes! they widen quickly and break easily. Too bad, nice beautiful designs, bad "bill"
Ardene is rated 2.0 based on
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