I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they start calling with another number. I placed an order in February and then again in August. I have excellent insurance and I was told what my co-pay would be while on the phone ordering supplies. I gave them my FSA debit card to pay for those co-pays knowing exactly what amount was being charged. To my surprise, I was charged $130.00 more than I was told. When I called, I could barely understand the person on the phone. Finally, I understood that my insurance company denied my claim. So, I called my insurance company only to find out that Apria never even put the claim through to my insurance. My insurance company put me on hold and contacted Apria. They told Apria to submit the claim as it was never billed through my insurance. They too struggled to communicate with the person on the phone. Finally the Apria representative said they would submit it. Well, it has been three weeks since that call with no word on the claim. So, I again called my insurance company and they contacted Apria again and put me on hold. After holding for 35 minutes, my insurance company got back on the line with me and said that the Apria representative states they didn't charge my flex card. So, I called my FSA company to verify that the charge was from Apria and it was definitely charged by Apria. To say that I am livid is an understatement. I have had to spend my time and energy to rectify what some person in the Philippines messed up. After reading other reviews on Apria Heathcare, I'm not alone in my anger and frustration! I even wrote an email to the president of Apria with no response. I'm submitting this review so others can avoid the headaches that I and others are enduring.
Review by Domynyk4 months ago
I have used them for a year or so. Their customer service is horrible. I am in the process of changing companies. My new company requested information from them to complete the transfer of service to them. Rather than send them the information they sent me supplies. They will be refused and return. Wanted to speak with a supervisor a few months ago and the rep I had on the phone would not allow me to do so. Terrible service.
Review by Virna6 months ago
Would give zero stars if i could. Horrible service, horrible training and horrible attitudes from a company that handles medical necessities. Avoid if you can.
Review by Jaanvi11 months ago
This company is so dishonest! It took me 4 months to get my cpap. Then in Sept 2018 I changed insurance. Apria took it upon themselves to just start new billing again... on a used machine, like it was brand new. Saturday morning, the 2nd of December 2018, immediately called and cancelled my card after they hit my card on December 1st about 1 AM in the morning . They told me I could NOT return the machine and I fought until they said that I could take back to Apria in Lenexa. I did that Monday December 3rd as soon as they were open. They said they get complaints like that. Now, they are billing me for another $44. 48 for the month of December. They kept saying I owed $8 and change for returning on Monday 12/3/18. NOW they are billing me for the entire month of December 2018. BEWARE OF THIS COMPANY. DO NOT LET THEM HAVE YOUR CREDIT CARD.
Review by Vevita Youngstrand1 year ago
If you rely on secondary insurance, you'll have a problem with this bunch of crooks. Rather than make the effort to work with your secondary insurer to make sure they get paid, they use all kinds of tricks to put you on the hook. They'll ask for a credit card number and when you refuse that they insist you go to a website for the documentation. Problem is: you can't read the documentation without electronically agreeing to it first. Really! They use the fact that you urgently need the medical equipment to mercilessly exploit you. Do whatever you can to avoid dealing with these craven people.
Review by PFreitas Leoni1 year ago
I was a customer of ApriaHealthcare and have been overbilled, lied to and harrassed from the beginning. They continue to contact you, even after you've canceled the account and requested on the phone and in writing to never be contacted again. They continue to bill for "just one more item," whether you ordered items or not. They've shipped wrong items, then charge you for them even after they're returned. They insist it is always the insurance company's fault, even when they charge you rental for items that you purchased outright. Very corrupt and dishonest. They refuse to listen to customers and their supervisors are not better. A totally incompetent business.
Review by Prolink1 year ago
The only reason I have used Apria is because they are the providers at my sleep center. They have the worst service and provide no way to get resolution. I've had 2 major problems with them in the past 5 months.
1- Had a defective mask(was cut wrong) After 4 days of being looped back and forth to customer service and supply was finally able to get them to REPLACE just the defective product, Or so I thought. They sent me a new one and charged it as a 2nd order which of course my insurance didn't cover. They DID charge my insurance company and ALSO charged me part of it. That has never been corrected...even though they've guaranteed me it would be.
2- I ordered my CPAP supplies (mask and filters) that I am entitled to Feb 2nd 2018. Supposed to receive within 7-10 days. Of course no show. Contacted them 2 weeks later (had a holiday in there so thought maybe held up) they said in process of shipping to me still.Said would expedite it. Still not received 5 days later.Now I'm at 20 days with no mask and can't be in compliance because I can't use my machine.. ON Mar 1st,after being told by Customer Service that they don't handle anything to do with CPAP 's, I was redirected again back to shipping where they told me the SAME EXACT thing as they did 5 days ago and that it would be another 7-10 days. I can't use my CPAP without supplies. I even asked if I could go to the local office where the therapists and educators are, to pick up the supplies in lieu of the order. Of course I can't.
I AM LIVID! There is no accountability for this company! They have no resolution abilities. They even list a Patient Safety and Quality Care number on their site (888) 492-7742 which takes a message for call back(which you NEVER receive) or loops you right back to the same dead end numbers that you spoke to initially. Absolutely frustrating!!
GO ELSEWHERE for your supplies !! I'm sure I'm not the only person who is dealing with this mess from Apria.
Review by MissCsta2 years ago
BE WARNED... DO NOT USE THIS COMPANY IF YOUR HEALTH RELIES ON IT..
On August 19, 2016 I contacted Apria to ask that they expedite my delivery of a CPAP machine as I was experiencing nightly bouts with lack of oxygen due to failure to breath. I was told that there was no way to expedite the delivery, but that their process was taking 7 to 10 business days to complete delivery. On August 22, 2016 I was called by a representative in Arizona to tell me that they had received my order on August 19, 2016 and would send it through processing and that processing took 7 to 10 business days. I was assured that all of the paper work was in order and that if there was any delay, I would be contacted to help them resolve the delay. On September 8, 2016, the 13th business day after not hearing from anyone, I started calling again. I was told by the rep here in Missouri that they had asked that processing be expedited by asking a manager to get the process completed. I was also asked for my phone number and told I would be contacted to let me know of the plan. No one called me. I called again to Arizona to get more direct help. I was apologized to and told that processing does indeed take 7 to 10 business days and that they could see on my account that a manger was going to be asked to escalate the process. I asked simply if my order was delayed or somehow abnormally processed. I was told that there were no comments on the order to indicate any problem and that a manager would call me. After asking if the manager had yet been asked to escalate I was responded to with frustration that the notes did not indicate anything else.
I am still waiting for a call. It seems that this company has such a poor record that their phone reps apologize for everything. They apologize for having to put you on hold and hope it wasn't an inconvenience.. as though you mind waiting for help to get the real problem solved. I recommend you search here for each of your other options in getting equipment needed for your health.
STAY CLEAR OF APRIA HEALTHCARE
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26220 Enterprise Court