Traveling from Beaumont to New Orleans 8/30/19. Train status said that train was late. Apparently there was a train derailment in Liberty County. Could not get an answer from Amtrak. They kept pushing back the departure time but would not notify passengers. Called numerous times and could not get an ETA. Originally the train was scheduled to leave at 2pm. It was 10pm and could not still get an answer from Amtrak. My hotel stay in New Orleans was non refundable and Amtrak would not reimburse lost money.
Review by Ceyhun4 months ago
At 7:14 AM, CST, I received an automated call regarding a change to our reservation. I was prompted to press "0" if I had any questions which I did. Twyla came on the phone dry as a bone and rude as a Bully!! Long Story short, (well not so short, 43 minutes & 4 seconds), Twyla made an attempt to verify my information and said Amtrak didn't call me. Then she said the reason for the call was because I didn't pay for our trip!!! Then she wanted the CC# that I used. Mind you I was called, so why, oh why, would I give out my CC#? I pulled up my Confirmation info and gave it to TWYLA she put me on hold then came back with the same info that was sent to my email. Since I needed more information and TWYLA was soooo rude I asked to speak with someone in authority and a better attitude. Her response was that "I had an attitude". My response was "bring one get one". I was wrong for my response. Two wrongs don't make a right. Meanwhile, on my landline, I called Amtrak and talked to Hardenia. She was very apologetic and gave me all the information I needed. Great job Hardenia! Mind you, I'm still on hold with TWYLA on my cellphone waiting for a supervisor. Lou with Customer Relations came on the line and he explained the situation and made me feel like my patronage was appreciated. Thanks, Lou.
Review by Lamplough5 months ago
There is always a delay leaving from Alexandria Va heading north on the 4pm train. Today the train was due not the station at 4pm. It is now 5:45 and the train is not here yet.
The train is expected a little after 6pm.this is a 2 hour delay. Where is the appreciation for customers.
To make things worse, there are no outlets to charge up your phones or computers. No work tables.. absolutely nothing to help keep you pre occupied no tv no news , nothing but sit and wait
Review by Julye Socarras5 months ago
Trains are often late and dirty. Actually, the restrooms are very frequently BEYOND dirty. A lot of the seats are worn out and lumpy, they give you a pain in the rear end after a short time of sitting in them. On board food service is skimpy and expensive...BRING YOUR OWN!
Review by SueFlynn Sarpong6 months ago
Several years ago (2015), my son and I took a look-see trip on the California Zephyr from Sacramento, CA to Grand Junction, CO. At Grand Junction we could get off at noon, have lunch in town (a delicious burger joint), and get on the West-bound train about 4 pm. We shared a roomette (overnight each way) so dining car meals were included and the food was good. Being the taller of us Ben got the lower bunk and I got the upper. It was pretty cramped if you are used moving your body during the night. We went during Winter so daylight was short, but there was a full moon and the weather was clear so even at midnight and beyond the dome car offered some spectacular views. The return from Grand Junction to Sacramento was an adventure most would rate as a disaster, whereas I found it exceedingly interesting and informative. The train we boarded was the one that had been stuck in a Midwest snow-drift for days. The food had been restocked in Denver, but plumbing was still frozen in some cars, and the crew was pretty grumpy. Most west bound passengers had decamped at Denver, so there were very few passengers. I figure that if you are going to ride Amtrak you have to be looking for adventure.
So. I am planning a round trip adventure from Sacramento to Portland or Seattle (Coast Daylight/Starlight, then to Chicago on the Empire Builder, Chicago to New Orleans (City of New Orleans [Arlo Guthrie]), then Sunset Limited from NOL to LAX, and LAX back to Sacramento. I expect this to be an adventure. I will not include my 40 year old son, so I will get the lower bunk. I will let you know how it turns out.
John from Sacramento
Review by Sayuri7 months ago
The ride was bad from the start, the train kept being delayed by large intervals of time with no explanation. Once we got on, it was rushed and leg room was non existent on this service. The wifi was not functional, so during underground stops there wasn't anything. I go to the meal service and ask if it was possible to use Samsung Pay (which was compatible with their system), however, the attendant was rude and wouldn't let me attempt to use it. Their prices for a bag of chips were a lot more than they should have been.
Review by Korea11 months ago
I'm handicapped and Sr. And the new route to Toledo Ohio don't allow checks the luggage you has to carry with you in the train I think is no fair this policy for handicapped and srs im against and disappoint. I ask and they told me in Boston service luggage that is because isn't more luggage wagon from Boston to Albany isn't fair for peoples like me. I used this commuted often to see my grandkids in Detroit and for me is very difficult. I hope this issue be resolve very soon. Please.
Review by Gurksi Gossain1 year ago
I take the Amtrak every 2 weeks.
The last trip was really bad. No Wifi is not acceptable. It's a really big deal on a trip we pay $150 to take, over a full day. Some trains to FL are run in a rough, raw group of ol' conductors who talk like they don't give a damn. Ask to change seats to spread out and get comfortable-- and an old guy might ask you "why didn't you pay for a sleeper".... rude and dumb reply (Booze? Don't really care, but how about taking it down a notch if someone wants to sit somewhere without being next to the fat lady who talks the entire time on her cellphone?)
Other conductors are really great.
But all in all when the Wifi is down, it's like a concentration camp ride. Everyone goes bananas. Fix the Damn Wifi so it works every single time!!! We pay through the nose, right?
Review by OTenness1 year ago
Very sad they started changing there menu on train 30 and Lake shore limited. We have to eat gluten free. Paying a lot of money for the sleeper car and they want to service you salads and sandwiches. plus the food is loaded with salt and chemicals. I send email to customer service and never got any respond. Plus the portion are small. Not sure we will be taking the train any more.
Review by Hemeryck Rokstad2 years ago
JUly 7th 2017 we went to Baltimore. train was late. they checked by luggage. and customer service lady told me make sure take your luggage in BWI station. by the we were going fro Cary NC. train stop at washinton very late. next train was 5:pm. no announced about our luggage. I ask the conductor where I will get our luggage he sate at BWI. when I reached BWI . the lady told me go back washington DC. we were very tired. and I said how she said by train. then she said give me your tickets. she said your luggage coming to Penn station Baltimore. 7pm. you need to go and pick up she said train is available but both of us up and down cost $20.00. I was so upset we took uber pick up our luggage and gone back to hotel. I called customer service they gave me $50.00 compensation I am disapointed with them. please do not travel with them with luggage. and make sure do not check inn.
Review by Roohan5 years ago
It is used to book a ride anywhere. This site is safe and secure.
Review by Biei6 years ago
Auto loads crazy sound and contains bogus advertising. I love Amtrak but the site is annoying.
Review by BingoDecals6 years ago
This is Amtrak's official website. I have successfully purchased tickets from here before.
Review by Ninive8 years ago
useful, safe, and easy to get around.
Review by LindylouC9 years ago
Safe and secure transactions on the official website for the rail company, Amtrak.
Review by Halinna10 years ago
This website is owned by the United States Government.
It is safe and good for finding information.
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